3 (Three) Outage in Penicuik, Midlothian, Scotland

@Rpearson081 @CEOemail @ThreeUKSupport @ThreeUK @Three_Is_Broken @EE @giffgaff As soon as my contract is up with Three, I'm moving to another service provider. Only get poor service and coverage from Three and has got worse recently. Not wasting money any longer on this appalling company who provide you with nothing.

@ThreeUK @ThreeUKSupport Have just spent the most hofficially infuriating few minutes of my life trying to string together a conversation with some absolute moron in your joke of a call centre. You guys must work tirelessly to attain such Herculean levels of abject service.

@ThreeUK , three instant chats with 3 advisors about the lack of service, every time they “transfer” me to customer relations no one ever answers!!!! Terrible way to treat a very loyal and multi contract customer! 😡

@ThreeUKSupport @ThreeUK No service yet again. ! Losing patience Mofos 👊🏿

@ThreeUKSupport I've also tried turning the phone off and on and switching to airplane mode and back. Having no issues across town at my work, so know it's not the phone.

@MustardSeedUK @ThreeUK Absolutely, this morning I had no signal whatsoever, restarting the phone got a signal, but no data access. The last one was country wide as well, but didn’t seem to get picked up by journalists.

@ThreeUK @metwhine aye, maybe quit being sarcastic on twitter for a while and actually respond to customers having issues. idiots.

@ThreeUKSupport my 4g is down and I need it for my job, this is a joke £100 a month and for the service to be down

@ThreeUKSupport my 4g is down and I need it for my job, this is a joke £100 a month and for the service to be down

@ThreeUK @ThreeUKSupport . Just 48 hours I was singing your praises to a few of my mates asking why they were staying with a rival network. I told them three was the way forward and then you go & let me down like this. Looks like finally it’s working but let’s not fight again pls

@daveake @ThreeUKSupport Until recently the app Three provided allowed checking of data allowance if you were in mobile data mode on the iPad. No problem! The the app was updated “to work in Wi-Fi mode as well”. That’s when all the problems started, requiring a password and an incoming text.

@ThreeUKSupport Kirsty, I have neither three phone, nor a three home service. I have an iPad with a 200 MB/month SIM, and I would like to check the usage. With Wi-Fi disabled, mobile data enabled 192.168.0.1 just times out. You are apparently sending a text to my iPad, which cannot receive it

@ThreeUK I know it is a stiff competition but you must surely have the worst customer service in the mobile industry

@ThreeUKSupport Nope not yet as work is an issue. Best after 7pm tonight

@ThreeUK Mobike data on Three network has not been working for two weeks now n the EH26 area. Never a problem before

@ThreeUKSupport I’m looking for prices on an early upgrade. I don’t have the time to sit on the phone but every time I start a live chat the systems are down :(

Really starting to piss me off how bad @ThreeUK ‘s signal is... I’m in central Edinburgh I have 1 bar of 4g and it takes 20-30 seconds to load 1 picture...... IN THE CENTRE OF TOWN

@ThreeUKSupport @AndrewCruzeUK As can how rubbish your network provider is

@ThreeUKSupport No data or signal at all 😥

@ThreeUKSupport why ask me to do a survey with text replies then charge me for the replies. Honestly that's pretty poor.

@ThreeUKSupport I'm still not a happy customer to be honest but it's been resolved

@ThreeUKSupport honestly terrible customer service from you today. Beyond hopeless

@ThreeUKSupport Hmm. That sounds like a very standard excuse for the network behaviour I see pretty much 24:7 across the country - it suggests your network isn’t up to scratch

@Nate_Brady @ThreeUKSupport Will do. It does seem to new customers who are having the same issue. I only joined on Thursday. I’ve uninstalled the app for now and will try downloading it again in a few days. I don’t have much faith it’ll work though!

@ThreeUK It's like when have a rant on a WhatsApp group chat then realise it was a bad idea.

@ThreeUKSupport Since I've moved to Edinburgh last December. At home even though the signal strength is between 50% - 75% I never got a decent speed. I've opened many requests for the technical support to check that but nothing changed so far.

@DMcGillivray2 @ThreeUK @Ofcom I had to threaten to report them to Ofcom Don as they guy was constantly asking me questions. He said he had never refused to give me the PAC code but just wasn’t getting round to it, demanding to know which phone, how much etc.

I spoke online to @threeuk and also a shop and the deal wasn’t anywhere near as good as @O2 so now moved 2 of the 3 phones on Three to O2. These questions to “help you” obviously don’t make any difference as it’s still the same deal being offered when I moved the last one. 2/2

@ThreeUKSupport I did even though I don't believe the problem is with my device, since yesterday I've got the very same issue and also a friend is experiencing the same here. It got better only in the evening. That's been terrible lately

@ThreeUKSupport Very slow connection as shown on the speed test. A friend also on three is experiencing the same. It's as bad as yesterday. Just improved in the evening. Can't load anything.

@Barriestweeting @VodafoneUK @ThreeUK best for customer service in my opinion.

@ThreeUK customer service is an absolute joke !!!!

@ThreeUKSupport well i can’t find it, who can i phone to cancel

@ThreeUKSupport Whatvis the point of having an offer in Dominoes when the code comes through the morning after the offer expires. Complete waste of time. Don’t have a service unless it can actually do what you say it will.

@ThreeUKSupport Nope they seem to be fine, only data. I’m in a different postcode now and it’s working fine so it appears to be the city centre area that is having issues. EH12 5JP

I have 3 phone contracts out on @VodafoneUK and have had nothing but issues with them all today I have been advised I have been lied to by their own staff resulting in me missing payments! All contracts being cancelled stay away from Vodafone people back to @ThreeUK for me

@andrevenancio @ThreeUKSupport Yup. I guess Three should work on the E-sim support because otherwise neither Apple Watch Cellular nor the new iPhone’s esim will work :(

@cheekychopscat @ThreeUKSupport I have to say I got a response from the Exec team very quickly. It's not worked out in my case because the first person assigned to me was an idiot but I'm hopeful they'll help you.

@Zaid55254400 @ThreeUKSupport Certainly no value for loyalty. Despite being a customer for years they took £275 from my bank anyway three weeks after admitting it was the wrong amount. Really poor. Hope you get a better deal.

@ThreeUKSupport @Abcmsaj I'm still waiting for you to clear up my £275 bill which your bad advice caused me to run up in the first place. Shocking how even after three weeks notice you still took it out of my bank account knowing it to be wrong.

@lau_smith26 @ThreeUK They'll tell you anything! I got landed with a £275 bill for bad advice which they took from my bank account despite knowing for three weeks it was wrong. Hope your Nan gets things sorted out quickly.

@jabs198 @ThreeUK Good luck! They took £275 from my bank account knowing for three weeks it was wrong and they won't even give me a deadlock letter to take it to Ofcom. Hope you get your issue sorted quickly.

@ThreeUKSupport Then please take this as feedback, it’d be great if you guys start offering support for Apple Watch Cellular. I am interested in getting one but since you don’t support it that’s an issue! I‘m sure many others do share the same sentiment.

@ThreeUK @ThreeUKSupport With the new product announcements, do you have any plans to support Apple Watch Cellular?

@ThreeUKSupport Not a lot. I was offered as a "goodwill gesture" a refund of the bill your bad advice had caused me to run up in the first place.

@ThreeUKSupport And do remember that you were fined £250k for not handling "customer complaints in a fair and timely manner." Let me know if you need the link to that. It's on Ofcom's website.

@ThreeUKSupport still waiting to hear why you keep telling me to raise a complaint when I've already done so but heard nothing back. Are you deleting them again? You were fined for that by @ofcom. @BBCWatchdog

@saraweale @ThreeUKSupport They make millions out of us each year. You'd think some of that would go on Customer Service training.

@ThreeUKSupport @saraweale They'll tell you anything. I got my holiday ruined by a £262 data bill after they confirmed they my roaming would be cut off when my £5 Data Passport expired. They also said it would be automatically capped at £45. I don't think Customer Services know or do anything.

I quote from @ofcom ruling:"Three did not log calls from customers as complaints when it should have done. This meant that concerns raised by these particular customers were not entered into." Why are you still telling me to raise a complaint when I have done so?@ThreeUKSupport

Looks like @ThreeUK are having problems yet again

@ThreeUK I do believe three reception/signal in and around the Kensington area of London is getting worse if that’s possible #time4anewnetworkmethinks

@ThreeUK thanks for waking me up at 4:30am and 5:00am this morning to inform me that my "information is not up to date" The reason it's not up to date is I'M NOT A @ThreeUK CUSTOMER Whose bright idea is it to text people in the middle of the night 😡 SACK THEM IMMEDIATELY

@purrmaidx @ThreeUKSupport Hey if you still have had no luck with this. Send me a DM and I can help.

@ThreeUKSupport But you haven't helped at all, so don't understand the 'help further' bit. I am in phone contact with your team already, they also say service is rubbish but can't do anything. As your twitter team have been nothing but rude, please do not reply to me further.

@ThreeUKSupport in april after 15yrs with 3 im leaving due to worst customer service i ever had over past 2 months ( the amount of time to deal with my issue & still not resolved ) looking for new network who appreciate there customers @virginmedia @virginmobileuk

Ffs!! @ThreeUKSupport down again in EDINBURGH! I’m guessing you are launching 5G again here but it’s screwed up once again. Maybe it’s time to admit London worked and the rest is failing!!

This @ThreeUK network has been going downhill in the past few months. Sometimes I have it other times I do not. What’s going on @ThreeUK @ThreeUKSupport used to be a big fan but not sure anymore!

@ThreeUKSupport Yes, many times only to have reset a million settings, take case off, move to another area. One of your ‘experts’ told me last time that the entire 3 network was down that’s why I got no reception. It’s an absolute joke.

@ThreeUK Literally the worst company ever