3 (Three) Outage in Paignton, Borough of Torbay, England

Terrible customer service in @ThreeUK in Torquay branch. For months I’ve been overcharged on my bills due to an admin error, I brought my original contract into the store and not only did the manager refuse to help, but was incredibly rude, made jokes about me, and threatened me

@ThreeUKSupport Hi, don’t think the postcode is needed as the issue occurs everywhere. Phone is an iPhone 11.

@ThreeUKSupport I’ve had loads of problems with the outage that started yesterday, I’d there any timeline for fixing the problem otherwise I will be going to leave #threedown #threesupport

@BBCNaga @ThreeUK @ThreeUKSupport Absolutely shocking service as I need this for work as a freelance worker. Totally feel left in the dark at the lack of customer service. Many years of service with 3 and feel completely let down!!! Terrible!!!!

Looks like @ThreeUK network is down 🙈 going to a quiet day for me today. I wonder if WiFi calling still works 🤔

@Teshiburu @Three_Is_Broken @ThreeUK @ThreeUKSupport @EE @HuaweiMobileUK Thank you. Yes, that’s the same as mine. I just emailed @HuaweiUK support to see if there is an update and if so how to get it and install.

@ThreeUKSupport Think it’s pretty clear if you read any of my tweets what the problem is. Not wasting any more of my time talking to you via chat or phone. All I want is an answer to my latest Resolver message or clarification that my case is still open. @Three_Is_Broken @Teshiburu

@ThreeUKSupport All you did was fob me and others off. No solutions offered until I tried to cancel early. I was lied to and then the lies were denied. My complaint stands! @Three_Is_Broken #dontmakemelaugh #youdontcare

@ThreeUKSupport Yes I’m in the midst of a complaint via Resolver. Only had one coherent reply, the rest are incomplete auto replies or confusing. Can’t log in to MyThree. It says my password is wrong but only option to change is via text to my now not working sim number.

@Three_Is_Broken @Teshiburu @Huawei_Europe @Huawei @ThreeUK I don’t believe it is the HUAWEI Router and switching to 3G was no better for me. I tried that ages ago (no thanks to @ThreeUKSupport ) who only suggested that ‘fix’ during my call to cancel.

@iansteele @TTSShumba @ThreeUK @ThreeUKSupport @EE Hi Ian. Nothing has changed. No software update applied by @ThreeUK No improvement in data. I will be calling to cancel as soon as I get chance. I expect a long phone conversation.

@TTSShumba @ThreeUK @ThreeUKSupport @EE @iansteele I’ll let you all know in the next day or two. @ThreeUK deadline for fix is this week. In the meantime, @EE have been super helpful.

@Three_Is_Broken Just been on the phone again to @ThreeUKSupport for ages. They’re blaming Hauwei still. Hauwei 311s Mobile Broadband Router Software fix promised by 18th July. We shall see. #notholdingmybreath #lastchanceforThreeUK

@ThreeUKSupport OK thank you. It’s not just me having this bad experience is it, so I really hope you can get this fixed quickly. I’d prefer not to have to switch to #4GEE Mobile WiFi but #timewilltell #threehomefi #notcurrentlyfitforpurpose @iansteele @TTSShumba @ThreeUK @EE

@ThreeUKSupport The issue is with #hauwei 311s-220 4G #HomeFi unit supplied by @ThreeUK. Read previous tweets & you’ll see I was told by your phone tech support person that this is a known HUAWEI software issue. All I want to know is have you fixed it or am I just seeing speed fluctuations.

@ThreeUKSupport EX7 0PQ, EX7 0SR. I already gave this here, also reported via support form on three website and also to @ThreeUKSupport phone support. Never got a reply or update from website form as it only has the option to update via text! No good if I don’t have a @ThreeUK mobile is it.

@ThreeUKSupport I was not told of any issue prior to calling Three technical support yesterday to complain. As soon as I said I had a HUAWEI HomeFi router, he said “I know exactly what the problem is. All those routers have corrupted software, we are waiting for a fix but don’t know when”.

@ThreeUKSupport EX7 0PQ is nearest. 4G signal itself is strong, HomeFi WiFi download speed is the issue. I did not speak to Hauwei support, I spoke to Three support. It was Three support told me about the known software issue, but could not say when it would be fixed.

@ThreeUK @Hauwei HomeFi virtually unuseable for weeks. Tech Support say known software issue. No known date for fix. Not happy. Please sort this out as a matter of urgency. #threehomefi #rubbishinternet #pleasefixit

NEVER START A CONTRACT WITH @ThreeUK! The handset I got 12 days ago had broken, the store won't accept it back and their #customerservices all contradicting themselves - one department is happy to help then the next won't help at all! AVOID AT ALL COSTS! #NoHelp #NeverAgain

@ThreeUKSupport It seems to be flitting between five bars of 3G, although it seems rather slow, and a single bar of 4G which is woefully slow. Ive restated both our phones, it’s made no difference.

Never been so frustrated at trying to upgrade my phone.. #dayfiveoftrying @ThreeUK @ThreeUKSupport

@ThreeUKSupport Not a problem, thanks for the reply. So just to confirm, calls to 333 should normally appear on my Three itemised phone bill, correct?

@ThreeUK @ThreeUKSupport Do calls to 333 appear on @ThreeUK itemised bills? It's a simple question, not a service problem issue, a yes or no answer would be fine thanks! Should they be listed or not?

@ChelseaFC @ThreeUK Good Luck to all those chelsea fans who will need to speak to 'dave or mark' at 3 customer services based in india

@bsishaan @ThreeUK @ChelseaFC @ChelseaFCW Could never be me

What a load of crap the Three customer service is! Ring up to see why I can’t make calls! Telling me it’s to do with my data! When clearly it’s not! Yeno just £40+ getting wasted here! 2 days I’ve not been able to make calls for now!!! Absolute joke!! @ThreeUK @ThreeUKSupport! 😡

@ChelseaFC @ThreeUK Wtf is this shit

@emmdelzy @adrianhughes10 @ThreeUKSupport Small club mentality 😂 imagine your players being so shit you'd rather have your club's manager as your avi. You hate to see it. Enjoy the sloppy seconds! 😂

hey @ThreeUK I'd love to talk to someone about my messaging service with my Three sim. Your website gives me the number to call but I've been through several times and there's no option. When I did get to speak to someone, they said they could help, but 2 weeks later no change!

@ChelseaFC @ThreeUK give this admin a medal, damn 😅😅😅

@Three_Is_Broken I think we should start a petition to get @ThreeUK closed down, they don't provide answers to their PAYING customers Now @VodafoneUK and @EE offer unlimited data I am switching networks

@ThreeUK I am really disappointed at the service I have NOT received. Been a customer for 14 years with 2 contracts. just been on the phone for 25 minutes upgrading one contract and when we was nearly finished the operator failed to tell me there was a £76 upgrade fee - no thanks

@irbenji @Three_Is_Broken @ThreeUK The good news is there's nothing wrong with their masts if you're getting full signal. The bad news is their network is oversubscribed and they won't do anything about it