3 (Three) Outage Report in Borough of Torbay, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
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E-mailProblems in the last 24 hours in Borough of Torbay, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Borough of Torbay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (47%)
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Total Blackout (26%)
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Phone (19%)
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Wi-fi (6%)
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E-mail (2%)
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TV (%)
Community Discussion
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3 (Three) Issues Reports Near Borough of Torbay, England
Latest outage, problems and issue reports in Borough of Torbay and nearby locations:
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David Millward
(@DavidJMillward) reported
from
Dawlish, England
@ThreeUKSupport I was not told of any issue prior to calling Three technical support yesterday to complain. As soon as I said I had a HUAWEI HomeFi router, he said “I know exactly what the problem is. All those routers have corrupted software, we are waiting for a fix but don’t know when”.
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David Millward
(@DavidJMillward) reported
from
Dawlish, England
@Three_Is_Broken Just been on the phone again to @ThreeUKSupport for ages. They’re blaming Hauwei still. Hauwei 311s Mobile Broadband Router Software fix promised by 18th July. We shall see. #notholdingmybreath #lastchanceforThreeUK
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David Millward
(@DavidJMillward) reported
from
Dawlish, England
@Three_Is_Broken @Teshiburu @Huawei_Europe @Huawei @ThreeUK I don’t believe it is the HUAWEI Router and switching to 3G was no better for me. I tried that ages ago (no thanks to @ThreeUKSupport ) who only suggested that ‘fix’ during my call to cancel.
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David Millward
(@DavidJMillward) reported
from
Dawlish, England
@ThreeUKSupport Yes I’m in the midst of a complaint via Resolver. Only had one coherent reply, the rest are incomplete auto replies or confusing. Can’t log in to MyThree. It says my password is wrong but only option to change is via text to my now not working sim number.
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Ben Robinson
(@TheRobinson1982) reported
from
Borough of Torbay, England
NEVER START A CONTRACT WITH @ThreeUK! The handset I got 12 days ago had broken, the store won't accept it back and their #customerservices all contradicting themselves - one department is happy to help then the next won't help at all! AVOID AT ALL COSTS! #NoHelp #NeverAgain
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Philippa Juliet Meek
(@philippajmeek) reported
from
Borough of Torbay, England
Terrible customer service in @ThreeUK in Torquay branch. For months I’ve been overcharged on my bills due to an admin error, I brought my original contract into the store and not only did the manager refuse to help, but was incredibly rude, made jokes about me, and threatened me
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David Millward
(@DavidJMillward) reported
from
Dawlish, England
@ThreeUKSupport OK thank you. It’s not just me having this bad experience is it, so I really hope you can get this fixed quickly. I’d prefer not to have to switch to #4GEE Mobile WiFi but #timewilltell #threehomefi #notcurrentlyfitforpurpose @iansteele @TTSShumba @ThreeUK @EE
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David Millward
(@DavidJMillward) reported
from
Dawlish, England
@ThreeUKSupport EX7 0PQ is nearest. 4G signal itself is strong, HomeFi WiFi download speed is the issue. I did not speak to Hauwei support, I spoke to Three support. It was Three support told me about the known software issue, but could not say when it would be fixed.
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David Millward
(@DavidJMillward) reported
from
Dawlish, England
@Teshiburu @Three_Is_Broken @ThreeUK @ThreeUKSupport @EE @HuaweiMobileUK Thank you. Yes, that’s the same as mine. I just emailed @HuaweiUK support to see if there is an update and if so how to get it and install.
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David Millward
(@DavidJMillward) reported
from
Dawlish, England
@TTSShumba @ThreeUK @ThreeUKSupport @EE @iansteele I’ll let you all know in the next day or two. @ThreeUK deadline for fix is this week. In the meantime, @EE have been super helpful.
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David Millward
(@DavidJMillward) reported
from
Dawlish, England
@iansteele @TTSShumba @ThreeUK @ThreeUKSupport @EE Hi Ian. Nothing has changed. No software update applied by @ThreeUK No improvement in data. I will be calling to cancel as soon as I get chance. I expect a long phone conversation.
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David Millward
(@DavidJMillward) reported
from
Dawlish, England
@ThreeUKSupport The issue is with #hauwei 311s-220 4G #HomeFi unit supplied by @ThreeUK. Read previous tweets & you’ll see I was told by your phone tech support person that this is a known HUAWEI software issue. All I want to know is have you fixed it or am I just seeing speed fluctuations.
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David Millward
(@DavidJMillward) reported
from
Dawlish, England
@ThreeUKSupport Think it’s pretty clear if you read any of my tweets what the problem is. Not wasting any more of my time talking to you via chat or phone. All I want is an answer to my latest Resolver message or clarification that my case is still open. @Three_Is_Broken @Teshiburu
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David Millward
(@DavidJMillward) reported
from
Dawlish, England
@ThreeUKSupport All you did was fob me and others off. No solutions offered until I tried to cancel early. I was lied to and then the lies were denied. My complaint stands! @Three_Is_Broken #dontmakemelaugh #youdontcare
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M Turner Plastering
(@MTPlastering) reported
from
Kingskerswell, England
Looks like @ThreeUK network is down 🙈 going to a quiet day for me today. I wonder if WiFi calling still works 🤔
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David Millward
(@DavidJMillward) reported
from
Dawlish, England
@ThreeUKSupport EX7 0PQ, EX7 0SR. I already gave this here, also reported via support form on three website and also to @ThreeUKSupport phone support. Never got a reply or update from website form as it only has the option to update via text! No good if I don’t have a @ThreeUK mobile is it.
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Hugh Coram
(@hughcoram) reported
from
Borough of Torbay, England
@ThreeUKSupport I’ve had loads of problems with the outage that started yesterday, I’d there any timeline for fixing the problem otherwise I will be going to leave #threedown #threesupport
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David Millward
(@DavidJMillward) reported
from
Dawlish, England
@ThreeUK @Hauwei HomeFi virtually unuseable for weeks. Tech Support say known software issue. No known date for fix. Not happy. Please sort this out as a matter of urgency. #threehomefi #rubbishinternet #pleasefixit
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Ian Franks
(@sknarf) reported
from
Bickington, England
@BBCNaga @ThreeUK @ThreeUKSupport Absolutely shocking service as I need this for work as a freelance worker. Totally feel left in the dark at the lack of customer service. Many years of service with 3 and feel completely let down!!! Terrible!!!!
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Nick Ekste
(@ekste) reported
from
Dawlish, England
@ThreeUKSupport Hi, don’t think the postcode is needed as the issue occurs everywhere. Phone is an iPhone 11.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Howard
(@23VHC) reported
@ThreeUKSupport have been having problems connecting to wifi since last night. Network checker says that masts in my area are being worked on? but no further details. When is this going to be fixed pls? AL4 area.
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Laica
(@Laica23) reported
@ThreeUKSupport Two days ago I was told an engineer would call me as soon as they knew why there was no 4G coverage in Peterborough, this was after being told to change to 3G for 40 minutes, something that made the situation worse, support isn't very supportive
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Carmen Middleditch
(@carmmid) reported
@ThreeUK after over 15 years, I have ended my contract! Cutting off my service because of ‘suspicious activity’ without any contact with me first. I disgraceful 4 1/2 days to sort it out.
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babesthepiranha
(@waller_graham) reported
@ThreeUKSupport The fact that many networks froze prices during lockdown while Three chose to keep theirs speaks volumes. People will vote with their feet when it comes to contract renewals. The only time I will speak to your contract team nor is to cancel. #greedy
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Dan Frost
(@DanFrost1) reported
Been with @ThreeUK for 9 days and already received my first bill. Only problem is they still can’t give me any 4g! Time to cancel!
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Dave Stokes is Staying Out of Melee Range
(@davestokes) reported
@ThreeUKSupport Yep was put through to someone on the second tier network team. Said my local mast was congested so the mobile internet was slow at busy periods. Told me to put my phone in 3G only mode to alleviate. Said no plans to upgrade mast so would be 3mths min. No discount offered
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Jason Sensation
(@thekinaton) reported
Breaking news: we have found a new contender for the UKs worse company and that is @XiaomiUK (@Xiaomi) who's lack of customer aftersales is worse than @ThreeUK . According to the help desk is normal for batteries to bloat, and despite them offering a 2 year warranty, they don't.
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Audrey Wilson-Weir
(@one_aww) reported
@ThreeUK AWFUL customer service. Stuck abroad due to COVID unable to use our phones while paying for unlimited calls and texts with Three. Customer 4 10yrs. Spoke to 4 agents POOR!!!! Kept reciting that service will be enabled on return to the UK. If we could return we would. 😡
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Cherry Khalil
(@cherrymkhalil) reported
@ThreeUKSupport @ThreeUK You understand this has been exhaustingly dragging on for too long and Three can’t even put someone in direct contact to solve the problem or take a complaint?!
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NO ONE IS ILLEGAL
(@NigelGarbage) reported
@TSalfordian @SMARTYMobileUK @ThreeUK Yeah! My transfer has just gone through 30 hours after it stopped work on my old carrier. Last time (when transferring *to* Three) it took a few hours at most. The most frustrating thing is support is super slow and there’s no way to actually speak to someone.