3 (Three) Outage in Dawlish, Devon, England

@ThreeUK how difficult is it leave 3??? An hour on your chat without resolution. Then your cancellation team are inaccessible!! Shocking service!!!

@ThreeUK I have written a complaint/request via direct message to @ThreeUKSupport as there appears to be no other way of contacting you in writing. Please ensure this is responded to by an appropriate representative of your organisation.

@ThreeUK what terrible customer service! As if people who have lost loved ones in a tragic situation haven’t got enough to deal with! You should be ashamed.

@ThreeUKSupport need a resolution to a problem which I believe is down to you!!! I have 2 contracts with you and 2 current and active direct debits with my bank, one contract hasn’t been charged/debited for almost 6 months and I’m now being harassed by a debt recovery agency.

@ThreeUKSupport I signed up for home broadband the router you sent stops anything loading, phones tv etc. Now bought a tp link router and the service keeps dropping is there an outage somewhere I’m in south Devin

@mcarhartharris @ThreeUK Have a pair of Anker headphones for running from amazon. Worked first time, relatively cheap and the sound quality is great for the price. Worth a try if the @beatsbydre carry on being a let down.

Terrible customer service in @ThreeUK in Torquay branch. For months I’ve been overcharged on my bills due to an admin error, I brought my original contract into the store and not only did the manager refuse to help, but was incredibly rude, made jokes about me, and threatened me

@ThreeUKSupport Hi, don’t think the postcode is needed as the issue occurs everywhere. Phone is an iPhone 11.

@EwenRankin @ThreeUK @ThreeUKSupport O2 went down not long ago and Vodafone not long before that. Don’t think you’ll ever find a network where it’ll never happen. And to be fair I’ve not known this with Three before.

@ThreeUKSupport I’ve had loads of problems with the outage that started yesterday, I’d there any timeline for fixing the problem otherwise I will be going to leave #threedown #threesupport

@BBCNaga @ThreeUK @ThreeUKSupport Absolutely shocking service as I need this for work as a freelance worker. Totally feel left in the dark at the lack of customer service. Many years of service with 3 and feel completely let down!!! Terrible!!!!

Looks like @ThreeUK network is down 🙈 going to a quiet day for me today. I wonder if WiFi calling still works 🤔

@Teshiburu @Three_Is_Broken @ThreeUK @ThreeUKSupport @EE @HuaweiMobileUK Thank you. Yes, that’s the same as mine. I just emailed @HuaweiUK support to see if there is an update and if so how to get it and install.

@ThreeUKSupport Think it’s pretty clear if you read any of my tweets what the problem is. Not wasting any more of my time talking to you via chat or phone. All I want is an answer to my latest Resolver message or clarification that my case is still open. @Three_Is_Broken @Teshiburu

@Three_Is_Broken @Teshiburu @ThreeUKSupport Resolver case is still open it seems, but they keep saying they are closing email support. I’ve had no reply to my latest message to them for about a week now and then got that text I shared here. #noideawhatsgoingon

@ThreeUKSupport All you did was fob me and others off. No solutions offered until I tried to cancel early. I was lied to and then the lies were denied. My complaint stands! @Three_Is_Broken #dontmakemelaugh #youdontcare

@ThreeUKSupport Yes I’m in the midst of a complaint via Resolver. Only had one coherent reply, the rest are incomplete auto replies or confusing. Can’t log in to MyThree. It says my password is wrong but only option to change is via text to my now not working sim number.

@Maverick2405 @ThreeUK @LiamGreatrex Well I wouldn’t be surprised! I’m on @EE now and so much better! It’s a shame as I’ve been with three years and never had that many issues. Seemed to have dropped right off

@Three_Is_Broken @Teshiburu @Huawei_Europe @Huawei @ThreeUK I don’t believe it is the HUAWEI Router and switching to 3G was no better for me. I tried that ages ago (no thanks to @ThreeUKSupport ) who only suggested that ‘fix’ during my call to cancel.

@iansteele @TTSShumba @ThreeUK @ThreeUKSupport @EE Hi Ian. Nothing has changed. No software update applied by @ThreeUK No improvement in data. I will be calling to cancel as soon as I get chance. I expect a long phone conversation.

@ThreeUKSupport We were under the impression that the direct debit that was set up in store at the time the contract was took out was being sent to Three every month but we learnt on the phone the other day that Three had never received a bill payment from the contract started in July 2020

@ThreeUKSupport Ok, I will contact them again. The other issue we have is the £400 bill that arrived. We have had no prior communication regarding billing issues. What can be done here?

@ThreeUKSupport Its so irresponsible you don't have a dedicated customer service number for people who need to report their phone lost or stolen. Your automated service is faulty and you try and sell products to people who have just been a victim of crime. @Moneybox

@ThreeUK Its so irresponsible you don't have a dedicated customer service number for people who need to report their phone lost or stolen. Your automated service is faulty and you try and sell products to people who have just been a victim of crime.

@ThreeUKSupport Theyve already checked it and told me that there's technical issues in my area and this will happen for 7 more days and that I'm entitled to £9.74 compensation hence why I've came here to take it further. The connection cut out too.

@ThreeUKSupport I've already dm'd you the details. The live chat cuts off and when I rang he hung up as my signal is so bad. Live chat said this will still happen over the next 7 days.

@ThreeUKSupport In the store we were told it couldn’t be sent away for repair because of COVID. A member of staff took our SIM out and put it in a different phone and it worked and they told us our phone was the fault but they never actioned anything

@ThreeUKSupport I haven’t notice anything different Yes I have tried my sim on another phone and my data speed is still very very slow is been at less than 0.5Mbps

@TheSnakeDocTV @ThreeUK Did the netaroo get fixed? You’ve been having tonnes of issues recently :(

@ThreeUKSupport I call you and get disconnected and use live chat and get disconnected. You've said this will happen for 7 days as my network is down and all you offered is £9.74 off the bill? I'm having to use someone else's WiFi to send this as I can't get online. It's a joke