3 (Three) Outage in Exeter, Devon, England

@ThreeUKSupport need a resolution to a problem which I believe is down to you!!! I have 2 contracts with you and 2 current and active direct debits with my bank, one contract hasn’t been charged/debited for almost 6 months and I’m now being harassed by a debt recovery agency.

@ThreeUKSupport I signed up for home broadband the router you sent stops anything loading, phones tv etc. Now bought a tp link router and the service keeps dropping is there an outage somewhere I’m in south Devin

@mcarhartharris @ThreeUK Have a pair of Anker headphones for running from amazon. Worked first time, relatively cheap and the sound quality is great for the price. Worth a try if the @beatsbydre carry on being a let down.

@ThreeUKSupport Hi, don’t think the postcode is needed as the issue occurs everywhere. Phone is an iPhone 11.

Still no signal around the EX15 post code @ThreeUKSupport @ThreeUK sort it out!

@EwenRankin @ThreeUK @ThreeUKSupport O2 went down not long ago and Vodafone not long before that. Don’t think you’ll ever find a network where it’ll never happen. And to be fair I’ve not known this with Three before.

@ThreeUK is down again!

@Teshiburu @Three_Is_Broken @ThreeUK @ThreeUKSupport @EE @HuaweiMobileUK Thank you. Yes, that’s the same as mine. I just emailed @HuaweiUK support to see if there is an update and if so how to get it and install.

@ThreeUKSupport Think it’s pretty clear if you read any of my tweets what the problem is. Not wasting any more of my time talking to you via chat or phone. All I want is an answer to my latest Resolver message or clarification that my case is still open. @Three_Is_Broken @Teshiburu

@Three_Is_Broken @Teshiburu @ThreeUKSupport Resolver case is still open it seems, but they keep saying they are closing email support. I’ve had no reply to my latest message to them for about a week now and then got that text I shared here. #noideawhatsgoingon

@ThreeUKSupport All you did was fob me and others off. No solutions offered until I tried to cancel early. I was lied to and then the lies were denied. My complaint stands! @Three_Is_Broken #dontmakemelaugh #youdontcare

@ThreeUKSupport Yes I’m in the midst of a complaint via Resolver. Only had one coherent reply, the rest are incomplete auto replies or confusing. Can’t log in to MyThree. It says my password is wrong but only option to change is via text to my now not working sim number.

@Maverick2405 @ThreeUK @LiamGreatrex Well I wouldn’t be surprised! I’m on @EE now and so much better! It’s a shame as I’ve been with three years and never had that many issues. Seemed to have dropped right off

@Three_Is_Broken @Teshiburu @Huawei_Europe @Huawei @ThreeUK I don’t believe it is the HUAWEI Router and switching to 3G was no better for me. I tried that ages ago (no thanks to @ThreeUKSupport ) who only suggested that ‘fix’ during my call to cancel.

@iansteele @TTSShumba @ThreeUK @ThreeUKSupport @EE Hi Ian. Nothing has changed. No software update applied by @ThreeUK No improvement in data. I will be calling to cancel as soon as I get chance. I expect a long phone conversation.

@TTSShumba @ThreeUK @ThreeUKSupport @EE @iansteele I’ll let you all know in the next day or two. @ThreeUK deadline for fix is this week. In the meantime, @EE have been super helpful.

@Three_Is_Broken Just been on the phone again to @ThreeUKSupport for ages. They’re blaming Hauwei still. Hauwei 311s Mobile Broadband Router Software fix promised by 18th July. We shall see. #notholdingmybreath #lastchanceforThreeUK

@ThreeUKSupport OK thank you. It’s not just me having this bad experience is it, so I really hope you can get this fixed quickly. I’d prefer not to have to switch to #4GEE Mobile WiFi but #timewilltell #threehomefi #notcurrentlyfitforpurpose @iansteele @TTSShumba @ThreeUK @EE

@ThreeUKSupport The issue is with #hauwei 311s-220 4G #HomeFi unit supplied by @ThreeUK. Read previous tweets & you’ll see I was told by your phone tech support person that this is a known HUAWEI software issue. All I want to know is have you fixed it or am I just seeing speed fluctuations.

@ThreeUKSupport EX7 0PQ, EX7 0SR. I already gave this here, also reported via support form on three website and also to @ThreeUKSupport phone support. Never got a reply or update from website form as it only has the option to update via text! No good if I don’t have a @ThreeUK mobile is it.

.@ThreeUK Is there an issue with the app? I need to check my data. The app has not worked for at least 3 or 4 days, I've restarted and cleaned storage and forced stop, it just freezes as soon as it opens. Please advise.

@ThreeUKSupport ,never going to their Birkenhead shop to buy a sim free phone . Terrible service ,opened the phone without asking and put sim in ,messed with phone ,I see it as second hand ,used .£10:00p credit I was forced to buy . Should of kept my money and threw it at him .

@ThreeUK you have the most dog **** network known to man. How you charge so much is criminal.

@ThreeUKSupport had no signal all day. Emergency calls only. What is going on?

@ThreeUK continually getting the blue circle of boredom when viewing GIFs, videos and such like is there any particular reason for this severe lack of service? My viewing pleasure is not as fluid as I'd expect

@ThreeUKSupport can I ask when will the cell towers be up & running again in the ML3 area as there have been problems all day & is affecting everyone who uses the @ThreeUK network 👍

@ThreeUK hi I have just received an email saying network upgraded- it is now HALF the speed it was before on 4g . Are all UK operators dropping speeds to 10mbs and premium charging for past normal speeds of 20mbs? #slowdata

@ThreeUKSupport Yep. 333 tells me to use chat, and chat has told me twice they have sent the bill via email, and neither time it has arrived. Can you help?

After 10+ years with @ThreeUK, I've given notice on my contract due to the appalling way they've handled my account and subsequent complaint. My advice is to avoid them at all costs as their customer service is poor, and their exec resolutions team are rude and ignorant.

How can @ThreeUK spend 40m a year to sponsor @ChelseaFC but no 3 customers can’t get signal anywhere in London or in fact anywhere in the U.K. #shambles #threenetwork