3 (Three) Outage in Exeter, Devon, England

@Three_Is_Broken Just been on the phone again to @ThreeUKSupport for ages. They’re blaming Hauwei still. Hauwei 311s Mobile Broadband Router Software fix promised by 18th July. We shall see. #notholdingmybreath #lastchanceforThreeUK

@ThreeUKSupport OK thank you. It’s not just me having this bad experience is it, so I really hope you can get this fixed quickly. I’d prefer not to have to switch to #4GEE Mobile WiFi but #timewilltell #threehomefi #notcurrentlyfitforpurpose @iansteele @TTSShumba @ThreeUK @EE

@ThreeUKSupport The issue is with #hauwei 311s-220 4G #HomeFi unit supplied by @ThreeUK. Read previous tweets & you’ll see I was told by your phone tech support person that this is a known HUAWEI software issue. All I want to know is have you fixed it or am I just seeing speed fluctuations.

@ThreeUKSupport EX7 0PQ, EX7 0SR. I already gave this here, also reported via support form on three website and also to @ThreeUKSupport phone support. Never got a reply or update from website form as it only has the option to update via text! No good if I don’t have a @ThreeUK mobile is it.

@ThreeUKSupport I was not told of any issue prior to calling Three technical support yesterday to complain. As soon as I said I had a HUAWEI HomeFi router, he said “I know exactly what the problem is. All those routers have corrupted software, we are waiting for a fix but don’t know when”.

@ThreeUKSupport EX7 0PQ is nearest. 4G signal itself is strong, HomeFi WiFi download speed is the issue. I did not speak to Hauwei support, I spoke to Three support. It was Three support told me about the known software issue, but could not say when it would be fixed.

@ThreeUK @Hauwei HomeFi virtually unuseable for weeks. Tech Support say known software issue. No known date for fix. Not happy. Please sort this out as a matter of urgency. #threehomefi #rubbishinternet #pleasefixit

@ThreeUKSupport We’ve been waiting a while now 😕 Used to 3 being a leader with stuff like this 😉 EE and Vodafone both support it now in the UK 😬

I was already on a pretty good deal with @ThreeUK (£20 a month for unlimited minutes & texts and 100 GB data) but I've just upgraded on their "Black Friday" deal (ugh, sorry, hate the concept) to unlimited data too, still for just £20 a month! Not bad 😀 cheers @ThreeUKSupport

@virginmedia Yes it's showing an issue now. Oddly 4g on @ThreeUK is really slow too :-(

@ThreeUK 1/2 what's going on with the network 3 days now it's been down I've switched phone off & on it comes back on for a min ....

@ThreeUKSupport 1/2 what's going on with the network 3 days now it's been down I've switched phone off & on it comes back on for a min ....

@Brimau16 @EE @ThreeUK The costs I’ve have with three have been good plus good customer service etc. But the do charge to get out a contract like other companies

@Brimau16 @EE I’ve never had any problems with @ThreeUK had great service from them

@ThreeUKSupport is anyone having problems with their battery. My phone iPhone X. Usually lasts all day but it’s struggling at the moment. Usage is the same as before. #phoneproblems

@ThreeUKSupport I am a new customer awaiting delivery of my homefi. I have been on hold to your Customer service for over 25mins at 5p a min and still no answer. How can I cancel my order as im already not happy with the service

@ThreeUK I am a new customer awaiting delivery of my homefi. I have been on hold to your Customer service for over 25mins at 5p a min and still no answer. How can I cancel my order as im already not happy with the service

@sabrinaaloueche @ThreeUK could have all the G’s in the world and you’d still not get a signal 🙄

@ThreeUK I tried to open an account with you today in your Bromley store. The lack of ability shown by your staff in solving a small glitch was appalling, as was the rudeness of your Customer Service telephone agent . You lost a customer.. and you clearly don’t care

I pay way too much for me to have crap data service @ThreeUK. Fix up this is ridiculous

@ThreeUKSupport Hi I made an attempt to cancel my unlimited data contract today (within the grace period), but was told I need to do it by phone. I'm not in a place with reliable phone signal, so I disconnected while on hold. I need somebody to help me cancel online

@ThreeUKSupport It’s not actually a coverage issue though... three users has full 3G and 4G signals. It’s just the data connection was unusable, nothing would load. So it seems more a case of between saturation due to the number of people there. How can I report that as it’s not an ongoing issue

@ThreeUKSupport 3G & 4g is running at max capacity and four surrounding cell sites are down or undergoing maintenance with no resolution time

@ThreeUKSupport Since I started my contract last month atrocious signal god damn! And Ol12as and M42HU