3 (Three) Outage in Exeter District, Devon, England

@TTSShumba @ThreeUK @ThreeUKSupport @EE @iansteele I’ll let you all know in the next day or two. @ThreeUK deadline for fix is this week. In the meantime, @EE have been super helpful.

@Three_Is_Broken Just been on the phone again to @ThreeUKSupport for ages. They’re blaming Hauwei still. Hauwei 311s Mobile Broadband Router Software fix promised by 18th July. We shall see. #notholdingmybreath #lastchanceforThreeUK

@ThreeUKSupport OK thank you. It’s not just me having this bad experience is it, so I really hope you can get this fixed quickly. I’d prefer not to have to switch to #4GEE Mobile WiFi but #timewilltell #threehomefi #notcurrentlyfitforpurpose @iansteele @TTSShumba @ThreeUK @EE

@ThreeUKSupport The issue is with #hauwei 311s-220 4G #HomeFi unit supplied by @ThreeUK. Read previous tweets & you’ll see I was told by your phone tech support person that this is a known HUAWEI software issue. All I want to know is have you fixed it or am I just seeing speed fluctuations.

@ThreeUKSupport EX7 0PQ, EX7 0SR. I already gave this here, also reported via support form on three website and also to @ThreeUKSupport phone support. Never got a reply or update from website form as it only has the option to update via text! No good if I don’t have a @ThreeUK mobile is it.

@ThreeUKSupport I was not told of any issue prior to calling Three technical support yesterday to complain. As soon as I said I had a HUAWEI HomeFi router, he said “I know exactly what the problem is. All those routers have corrupted software, we are waiting for a fix but don’t know when”.

@ThreeUKSupport EX7 0PQ is nearest. 4G signal itself is strong, HomeFi WiFi download speed is the issue. I did not speak to Hauwei support, I spoke to Three support. It was Three support told me about the known software issue, but could not say when it would be fixed.

@ThreeUK @Hauwei HomeFi virtually unuseable for weeks. Tech Support say known software issue. No known date for fix. Not happy. Please sort this out as a matter of urgency. #threehomefi #rubbishinternet #pleasefixit

@ThreeUKSupport We’ve been waiting a while now 😕 Used to 3 being a leader with stuff like this 😉 EE and Vodafone both support it now in the UK 😬

@Payforit_Sucks @nuyoo_fitness I got a refund after 3 days after having contact with Sara the UK customer service manager. She was excellent. The call centre staff were abrupt and rude. @ThreeUK have apologised and given me £50 as an apology too. It should never have happened

I was already on a pretty good deal with @ThreeUK (£20 a month for unlimited minutes & texts and 100 GB data) but I've just upgraded on their "Black Friday" deal (ugh, sorry, hate the concept) to unlimited data too, still for just £20 a month! Not bad 😀 cheers @ThreeUKSupport

@virginmedia Yes it's showing an issue now. Oddly 4g on @ThreeUK is really slow too :-(

@ThreeUK 1/2 what's going on with the network 3 days now it's been down I've switched phone off & on it comes back on for a min ....

@ThreeUKSupport 1/2 what's going on with the network 3 days now it's been down I've switched phone off & on it comes back on for a min ....

@Brimau16 @EE @ThreeUK The costs I’ve have with three have been good plus good customer service etc. But the do charge to get out a contract like other companies

@Brimau16 @EE I’ve never had any problems with @ThreeUK had great service from them

@ThreeUKSupport are the worst customer service providers ever 😡😡

@chloeglovemusic @ThreeUK @ThreeUKSupport I jumped ship to @VodafoneUK so far so good, been with 3 over 10 years but in the last 3-4 months the service went from amazing to awful and unfortunately they are in denial about the problem, that's what made me leave more than anything else

@ThreeUKSupport There is no email address for customer service and you didn't do any of the things you promised to do. I just don't trust you any more.

@michielhoefsmit @ThreeUK Three were meant to send me a text to make changes to my service, the text never arrived

@ThreeUKSupport i was told to message you regarding the android app that refuses to connect, i've tried reinstalling and clearing settings but will not get past setup on mobile connection with 4g signal

Looks like I'm gonna have to cancel my contract with @ThreeUK shame because the I love unlimited data

@HarmlessHarley @ThreeUK That horrid person has *37* whole followers!!!! I think they a jealous worm! I blocked them too!

@colleengrott @goldenlily2017 @bulldog_manny @ThreeUK IKR, so rude! 🤗

@ThreeUK Another crap evening with poor 3 internet,watching TV instead.

@HarmlessHarley @colleengrott @goldenlily2017 @ThreeUK No problem! Sorry people are so darn rude thank goodness the rest of us are good people!