3 (Three) Outage in Newport Pagnell, Milton Keynes, England

@ThreeUK Hi 3, the screen matrix is numb on my X max, I’m having a terrible customer experience trying to get service, the most inept ‘customer service’ Indian call centre I’ve ever experienced. I loathe being one of your ‘customers’, I regret it deeply. I’m 2hrs in, no further

The @ThreeUK saga goes from bad to worse, the already owed me £20 after I swapped to a (better!) provider, “can’t resolve it due to a technical issue” and now they’ve just taken another £40 out of my bank account! Thieving bastards. Would recommend you avoid them at all costs!

I wonder how many pissed off customers will leave @ThreeUK after their servers are back online. Its ridiculous how they have given their team a script to promise that the technical issues will be fixed in a couple of hrs.,its been a week of the same sh*t. #threenetwork #dobetter

@ThreeUKSupport Nope! Can’t login to your app (still “undergoing essential maintenance” another week later…) and when I tried the phone line it spat me out before I could speak to a person. I’m owed money that was the credit balance on my closed account.

@ThreeUKSupport hello. I can’t seem to get any support from the website or the phone help desk either. My contract was up for renewal and in 2017 and you have been charging me £60 a month for 2gb data and unlimited calls which I see I can now get for £11 a month.

@ThreeUK what speeds does your home broadband get thinking of changing supplier (getting poor service and quality but tied in for 6 months )

@ThreeUKSupport @ThreeUK Hi Team. I spoke to Customer Service on 21st March and was told a refund of £260 was being processed for me. It’s not in my bank account yet, please advise when I can expect cleared funds

@ThreeUKSupport having problems that our company phones seem not to be able to receive incoming calls.

@Y2StuBFC @VodafoneUK Having same problem all afternoon on @ThreeUK

@ThreeUKSupport ok then three, went in-store today to renew my two sim only contracts, all done no problems. My main pay monthly phone contract is eligible for renewal tomorrow, yet the store worker couldn't get the early upgrade fee waived (£19). Cont'd..

@ThreeUK Hello, I have been attempting to cancel my Monthly Boost 6GB add-on for a while but it still shows, and I'm still charged

Just wondering why you’ve never done e top up swipe cards so if you get a top up in shops the credit goes on your phone, would be easier for people like my uncle who don’t use internet or understand a computer voice @ThreeUKSupport @ThreeUK

@ThreeUK Generally pleased with Three and it's usually the cheapest for my needs. Thankfully things don't go wrong very often because when they do customer support is wall-to-wall awful.

@ThreeUKSupport I have no time to sort this out as I'm trying to work. However this phone is my main point of contact for calls, emails, etc.. for my business. I am potentially losing business if my clients cannot contact me. I need a reliable mobile network, and currently 3 is not that network.

@ThreeUKSupport I've spoken to 3 helpdesk and that's when I started getting the service update texts. I've given postcodes at all times, and yet I still don't get a decent signal (and data in the nn5 5tz postcode is a joke, both indoors and outdoors).

@ThreeUK you are without doubt, appalling!!! I am utterly disgusted by the level of incompetence and understanding! Somehow I have been signed up to a contract I don’t want, I contacted you to cancel an upgrade and the left hand has no idea what the right is doing

A question for @ThreeUKSupport why has the issue in NN5 postcode not been fixed....or the one in mk41 postcode. You are not providing the service that you promised when I took out a contract with you. I'll be leaving at renewal time unless your coverage issues are fixed.

@ThreeUKSupport Yeah it’s back to normal now.. it was how you dealt with my request for help that was the issue

@ThreeUKSupport I don’t see any advanced connectivity or clear voice connection. Move around within the residence to get the Extra Network Bar.

A victim of @ThreeUK today. ‘No Service’ displayed; No ‘WiFi Calling’. Not a heavy user, only £10:00 per month BUT did miss a fairly important call this evening!😡

@ThreeUK why are 'Three' so focussed on 'new business' rather than trying to keep your loyal customer base? At renewal, you offer me the same 'deals' as any new customer? yes you don't offer any small incentive to retain clients before they leave to another network. ByeBye 3

@ThreeUKSupport The live chat is NOT working. This is appalling service and very distressing for my Nan.

@ThreeUKSupport POOR CUSTOMER SERVICE. Will anyone help me

@ThreeUKSupport No I wasn't. So far no problems today despite being in the exact same place.

Not a bad one but the number in front should be the POINT for us and not against us @ThreeUK @ChelseaFC

THE HUGE 3 SPONSER IS SOOOOO AWFUL @ThreeUK

@ThreeUKSupport @irobot2018 And that's why I'm not a customer anymore.

@ThreeUKSupport Oh and I have the chat transcript saved with the transcript ID where the agent told me to just cancel the direct debit

@ThreeUKSupport I’ve spent probably 2-3 hours on the phone to your call centre being passed around agents trying to cancel and get a refund for what I have paid so far as I never received the router let alone used it. Now I’m being threatened with debt collectors

@ThreeUKSupport I ordered it right before lockdown but it was sent to the wrong address. Have been trying to cancel it ever since. Your call centre wasn’t taking calls for cancellations and the online chat told me to just cancel the direct debit and you’d contact me to sort it out