3 (Three) Outage in Midhurst, West Sussex, England

Just had a post cancellation Customer Satisfaction Survey from @ThreeUK 😂 Safe to say I didn't hold back, especially after we had to pay the £120 to settle the account 😳

Very sneaky from @ThreeUK. Account closed, told it would refund any credit. Get a letter saying account is in credit but need to call to get it. Obviously calling isn’t working currently. Sorted now with great chat support. Fine now, just sneaky.

@ThreeUKSupport Were no help at all and when we did what they wanted to pass security then suggested we return to chat to someone else later. Now being sent to customer relations as it still hasn't been resolved

It would have been much more for the month ending tomorrow if there wasn't a default £150 cap on the account. Before this happened he'd never gone over his usual monthly charge in years of being with you @ThreeUK @ThreeUKSupport

@BumperGraham @ThreeUK @ThreeUKSupport Thanks Graham, We've messaged their social media team about 10 times without a response 😂 They claim someone else must have called off his mobile. Considering the house is locked down and only people in are Macmillan nurses we have no idea how it can be £150 more this month

Quick enough to take a your money, but slow enough to ignore your messages about fraud on your account while they respond to someone who can't remember their phone number @ThreeUKSupport

@ThreeUK you mistype my date of birth, you now won't let me cancel my expired contract. Both me and your local shop have emailed you my photo id. Every day I get your helpline webchat and shop telling me different things. Nobody has a clue. Please give me contact details for ceo

@ThreeUK the worst customer service I've ever had. Four contracts cancelled

@ThreeUKSupport The service here is disgusting

@ThreeUK no network coverage and now even your app does not show correct info. Second level of complaints procedure please @Ofcom how can I refer this to you? All I got from them is bills and broken promises.

@ThreeUKSupport was promised a call back a week and a half ago from customer relations and still haven't heard anything, please can you help sort this as I dont want another 5 hours of live chats and being put on hold..

@ThreeUK was promised a call back a week and a half ago from customer relations and still haven't heard anything, please can you help sort this as I dont want another 5 hours of live chats and being put on hold..

@ThreeUK is my3 app down as it won’t let me login in

@ThreeUKSupport your signal is down as I don’t have any network coverage 😤

@ThreeUK why does my other phone always say no service?

@ThreeUK why is my phone signal so **** ? Joke it is robbing people each month and I have at least a week every month where my phone signal is shite ?

@ThreeUKSupport I have sent more than three emails with my passport and new password details. I have called the call centre and received horrible replies. The people in the chat have said twice that in 48h I should get all sorted. Still nothing happens. I can't access my bank account,GP, etc.

@ThreeUKSupport My phone was cut out of the blue. Apparently my account was hacked. After more than 2 weeks I am still waiting to get my line back. You have charged me for opting out, which I didn't do, and even sent new billing. I still don't have my line back.