3 (Three) Outage in Margate, Kent, England

@MmmmTrams @philrichardsuk @jonworth @VernonBaseley @ThreeUK Not true Colin. There * was * mobile signal, it’s just that your network provider at the time ( T-Mobile ) didn’t have a roaming agreement with STA ( Andorra Telecom )

@ThreeUKSupport The existing customer screen is for “another sim for a friend or family” the upgrade is the higher price

@Mr_Rebecca That’s a terrible experience from @ThreeUK. This is the reason why I’ve always done SIM swaps in a store. As you know you have the SIM. But, obviously, that’s not always possible for so many reasons. I hope they get it sorted soon.

@ThreeUKSupport It's not my phone that's the problem. It's the WiFi that's dropping out constantly, meaning I have to use my mobile data. GL2 7JY

@ThreeUKSupport 15 minutes later... still on hold. The live chat (link you guys sent) was no quicker. Was left hanging for 10 minutes on that before I gave up. The fastest people at getting back to me are you guys on Twitter support!

@ThreeUKSupport Having an issue with premium text charges on my bill from a #tap2bill. Spoken to one of your operatives who gave me a number (03000030581) which appears disconnected. Any other numbers available as I haven't got time to wait another 20 minutes in a phone queue.

@ThreeUKSupport And I’m connected “our wait time is over 15 minutes”. I can’t even call back later because this is supposed to be linked to the last person I spoke to in customer relations. This is a joke. I’m happy that the upgrade has been sorted but it shouldn’t be this difficult.

@ThreeUKSupport So I eventually managed to get through to the customer relations team. The lady there was really helpful and has seemingly sorted things now. Back on hold waiting to get connected back to the upgrades team to process it all. Nearly 40 mins on the phone so far!

Ridiculous customer service from @ThreeUK. Upgraded phone early as they said early upgrade would be waved, yet I can see it on my bill. Phoned them, was told it was their mistake and it would be waved. Yet again, it's on my bill. Now can't get in live chat or phone. Absolute joke

@ThreeUKSupport Yes I have complained about it a couple of times over the years. And the response is generally temporary fixes on the user end. Why is three not taking actual measures to fix it on their end. An extra tower in the area might help🤔

@ThreeUKSupport Day 4 with no network. And £5 credit and 'within 7 days' simply isn't good enough. Bye Bye Three.

@ThreeUK why is the three network signal sooooo slow in the se1 area of London yours upset ray!!! 😥😥😢😢🌐

@ThreeUKSupport I spoke to an advisor on Saturday who stated I might have no signal for up to 7 days. so far he has been correct