3 (Three) Outage in Macclesfield, Cheshire East, England

Really regretting moving from @ee to @ThreeUKSupport. Signal/network speed is awful

@ThreeUKSupport I live in Manchester and signal strength is poor where ever I go - clearly I’m not the only one experiencing this problem either. Oh and I’m using the IPhone XR

@ThreeUKSupport It says its 4g on the phone. But it's so slow that nothing loads. It's been like this since July.

You better fix ur internet @ThreeUK

New iPhone’s out today! (Unless you’re a @ThreeUK customer. They’ll tell you it’ll be delivered today, you wait in for the delivery, then they’ll txt 4:30pm to say it’ll be delayed 48hrs, then when you call for more info, they’ll actually say Oct 1st.) What a waste of a day 💸

@ThreeUKSupport Yea Jen I have. I kinda gave up on the speetests upload now.. and although you can't do anything regarding this issue, I have been struggling, alongside with lots more, with your 4G. Been a costumer for 4 years now with multiple contracts but I guess it's time to move on.

Wow, @ThreeUKSupport really is getting worse. Signal now non-existent, WiFi calling suddenly disrupted, customer service poor and unresponsive.

@TalkTalk It’s really bad Netflix either won’t connect or constantly disconnects my phone won’t stay connected and having to use my partners 3G hotspot with @ThreeUK just to use WiFi!

@ThreeUK .... terrible customer service , 3 online chats dropped this morning every time they promise to transfer to customer relations & more than 30 mins waiting on phone ..... have spent a full morning trying to sort issue ...awful ... no customer relations 👎🏻👎🏻👎🏻👎🏻

@ThreeUK can you advise if an issue with service in Manchester, keep getting call failed during calls, we have replaced all SIM cards in phones as previously advised yet still having issues.

@ThreeUKSupport St7 1nj Google pixel 2 xl, we seem to have signal now

@ThreeUKSupport is the network down,I'm currently without no signal in the stoke on treat area

Hi @ThreeUKSupport, I have been trying to get in contact for the past 3 days. Live chat is always unavailable, even though it says it’s 24/7. I have tried to call this evening and you’re closed 😖 HELP!

3 network could be the worst network in the actual whole universe I swear.. you hit a main road and boom, no signal! Anywhere with people, no signal. Disastrous 😫😫 @ThreeUK

@ThreeUKSupport #Manchester network has been awful for the two years I’ve worked here. Been told to turn off 4G, have had very spotty signal, which has been particularly the last two weeks.

@ThreeUKSupport #Manchester network has been awful for the two years I’ve worked here. Been told to turn of 4G, have had very spotty signal the last two weeks.

@ThreeUKSupport last words i heard from your network was 8hrs ago! Disgrace and shambles of a network

@ThreeUK technical support has to be the most useless have experienced in a while!

@ThreeUKSupport I was offered a deal, yes, however it was more expensive than the deal you offer to new customers. I did take it out of convenience, but it may be worth considering customer experience in future when promoting deals through a third party.

@ThreeUKSupport I want to stay with you, but I don’t know why you can’t offer me a deal that you’re promoting through USwitch 😞 You say when I call that I’m a valued existing customer, but it doesn’t make me feel like one

@SuzanneEvans1 @VodafoneUK @ThreeUK @VodafoneUK are the worst company I have ever dealt with, it will do whatever it can to make money and will likely use this as a convenient reason. I recommend you switch ASAP

@ThreeUKSupport When was the last time someone did field testing of the signal on Oxford Road in Manchester, through to Hulme. It’s horrific. Half of the commute is spent in darkness, working offline 🚌

@ThreeUKSupport Customer support is like talking to a bloody wall.

@ThreeUKSupport your customer service is shocking.

@CostaCoffee sort out your tills or teach your staff to process properly @ThreeUK Wuntu offers! Poor service and overcharge eh

@Kate_E_7 @O2 - @ThreeUK are very good. But depending how far into the sticks you live. Maybe not. Never had a problem in towns and cities though.

i have 2 phone contracts with @ThreeUK , it’s the biggest mistake i have done in my life. Internet never works! It’s the worst network out there. I will go back and communicate with smoke like old school, still faster than @ThreeUK #worstnetwork #regret

@threeuksupport network is painfully slow today. Manchester M2

Ordered an additional plan from @ThreeUK, late last night. Got home today & the SIM card had arrived 👌🏼 Nothing to pay up front, website was quick & easy plus a £2 a month discount for already being a customer. Great service 👍🏼

Is anyone having any issues with their #iPhone’s as my 8 Plus keeps rebooting itself as well as crashing & it’s been doing this for a while @AppleSupport @ThreeUK @ThreeUKSupport @apple

@ThreeUK here we go again!!!! what a tin pot outfit. Can’t get signal anywhere, can’t accept calls, go in shop and told “it’s rubbish isn’t it” and “come off your 4g” the 4g I’m ******* paying for. Diabolical setup! Never again with these absolute charlatans.

@ThreeUK ok so having exhausted myself complaining about piss poor signal for internet usage, it turns out I cannot even accept a ******* call now. The sooner my contract is done with this tin pot outfit the better. ******* atrocious.

@ThreeUKSupport M3 1he and anywhere around the M41, 1az area is really bad sometimes can’t even load google

Hi @ThreeUK @ThreeUKSupport just a query regarding speed and network. Recently I am not getting High speed on 4g anymore when near Manchester City centre, as soon as I go into the city itself it Jams up and lucky to load anything. This never used to happen but for past 12 months

@ThreeUKSupport I am having network issues... Need some support please... Don't have any problems at home, just this area which is my work location.

@ThreeUK how do I cancel my ending contract please?

Utter waste of time pre ordering my phone with @ThreeUKSupport @ThreeUK when you go into store, be shown your new phone (with your name stuck on it) but be told you cannot take it away!! Useless staff and rubbish service plus a 20mins waste of my time!

@ThreeUKSupport WOW you really have no shame when it comes to customer service do you. I’ve called 333 and I’m being spoken to like I’m an inconvenience. I have no trust in you. Can you please resolve this before I have to escalate it to the ombudsman?

@ThreeUKSupport It would be great if you could attempt to resolve this sooner, maybe organise putting a handset aside in a store close to my location for me to collect, expedite my delivery, some form of action to show you’re genuinely sorry for your shocking customer service

@ThreeUKSupport Not a great experience is putting it mildly. I’ve not been treated so appallingly in a customer care situation. I was told I was at fault for not calling up after I’d upgraded online when I’d had no indication something had gone wrong (which it hadn’t).

@ThreeUKSupport The upgrade already existed. It always did.L. So the first phone call I had absolutely was a farce. I was told I had to upgrade again to give the appearance either I had done something wrong or a technical issue was at fault when it was your lack of honesty & communication

@ThreeUKSupport After speaking again with your customer service I realise I was lied to yesterday. The upgrade never failed and I had a sham of upgrading again. Why couldn’t you but upfront and honest about supply constraints? Why is this acceptable behaviour?

@ThreeUKSupport @AppleSupport after visiting the store and speaking to another customer service agent I was told I was given “wrong information” on my call yday. Wrong information? I was lied to, told my upgrade didn’t exist and my time was wasted doing a fictitious upgrade. You could have been upfront

@chiefmackers @danlawson @ThreeUKSupport I wouldn’t take that as an answer so insisted they upgrade me again for a guaranteed delivery, it’s now Oct 5th, I’m not sure what’s going on as this is soo widespread an issue they must know and haven’t reached out

@ThreeUK won’t be renewing my contract with you because you have treated me really bad saying that I haven’t cancelled my contract yet I did and still charge me £600 and only offering £50

@ThreeUK Well am leaving three for many reasons 1. My bill every month Is different every month 2. They said my old contract was cancelled, turns out they didn’t cancel it and kept it running and I was charged £600 for the contract and they could only offer £50 back Leave ASAP

Thank you @SkyUK and @threeUK for the worst internet.

@ThreeUKSupport Purchased the 3rd phone from three for the family with the knowledge that the guys in the store knew what they were talking about. Bought it signed, after explaining that it was my wife's but I'm taking it on so we have to transfer the number , yes sir that's no problem. 1/2

@ThreeUKSupport just swapped over to you guys and sadly having a nightmare getting my number over to you, or even confirmation that I’ve submitted forms, etc. Need some urgent help to port a number before Sunday please.

@ThreeUK why is your signal so terrible on trains? It’s 2018 for ***** sake! #thepovertynetwork

2nd time in 2 weeks that I’ve been at #Surbiton #Train station and @ThreeUK has NOT BEEN WORKING PROPERLY. I rely on this to purchase parking through the @RingGo_parking app. Turned off 4G and using 3G only mode, it was fine but PLEASE FIX THIS @ThreeUKSupport ! 😡😤

@ThreeUKSupport Sometimes there is no signal

@AmandaMoyoXO @ThreeUK I was gonna get my iphone11 pro max with them until I saw you going on about how crap they are 😭 EE it is !!

@ThreeUKSupport Issues are the same as every other time I've contacted you. I'd like to make this a formal complaint now. Please respond accordingly.

@ThreeUKSupport is there a problem with the Mobile internet in the fort William area, PH33 7NL

@ThreeUKSupport And yes after the first 2 weeks always like this. One day fine next day so slow I use a hot-spot on my phone instead.

@ThreeUK is there a problem with the mobile internet in the fort william area, PH33 7NL

@ThreeUKSupport Sometimes have to put phone into flight mode then back on again to get signal . Partner having same problem so it’s not just my phone that’s having the issue

@ThreeUKSupport Broadband service is terrible today. 0.62Mb/s, no signal issue, no coverage issues in my area, full 4G coverage. No reboot or factory reset helps. Customer support told me to phone back in 2 hours because "their applications aren't working". Not happy.

@ThreeUKSupport I don't get service..