3 (Three) Outage in Stockport, England

@ThreeUKSupport Understand. However, we do this dance, then someone rings me. I explain again. And ask to cancel the account. Again. As we were told - by you at point of sale - that we’re fine to use the hub for one month only. Which was all we needed. Threatening letters a new development : (

Mis-sold and given wrong advice. And now sending threatening letters for a mobile hub we used for 28 days while waiting for our wifi service from Virgin Media. Threatening to send us to a debt collection agency is a complete disgrace. @ThreeUK how do you sleep at night?

@ThreeUKSupport We told you at the time of buying the dongle that we needed 1 month of service and no more. Why was that fine then but now we have to pay cancellation fees? Do @Ofcom listen in on these threads? This is appalling, dark customer service practice.!

@ThreeUKSupport Yes, we did tell you that. We knew we were getting Virgin installed and we needed a one month temp solution. We were not made aware that we would be in an ongoing contract with you l. And being repeatedly rung now by Three call centre people is disgraceful. No one listens.

@ThreeUKSupport @ThreeUK (Fraser) you are calling us. Not us calling you. And no one is listening to us. Really bad customer service. Again.

@ThreeUKSupport No contract. Advised by Three to pay outright for a dongle and a 1-month, one-off fee for 1-month wifi use. Told by their advisor that this was fine & best solution. Temp set up as we moved house & had to wait for broadband install. Never had a contract with them.

@Ofcom how do we complain about how hard it is to cancel an order you never made to @ThreeUK ? We needed temp wifi solution after house move - bought dongle + 1 month use and now they won’t stop calling us and asking for cancellation fees. Disgraceful behaviour.

@ThreeUK I know your customer service has always been rubbish but it’s now actually unusable. My hills is wrong and every time I known your overseas call centre about it they manage to cut themselves off mid-call. Please provide me with a PHONE NUMBER of someone in the UK.

@ThreeUKSupport Hey! Are you guys having problems with the network? All day I have been unable to view images online and certain apps won’t work either (like WhatsApp, Instagram..) 😕

@ThreeUKSupport your network is going down the pan had **** signal and no Internet for 4 days now I wouldn't mind i just recommended you to a friend and there giving it me in the neck now sort your **** out pronto

Think twice before using @ThreeUK they are robbing bastards! The staff are incompetent @ThreeUKSupport are no good.. wrong device sent.. we return device on 10/12/20 they receive it back 12/12/20 still charge customer for device robbing bastards they are!!

Internet down. @ThreeUK can’t explain why or how long it will be gone. Needless to say, everything I need to do this week requires internet access.

@johnthecyclist @thedavidpage @ThreeUK Has this been sorted for you? I've had the exact same issue since 1st January, despite being promised 9 days ago that it would be resolved within 7 at the latest. Infuriating.

@ThreeUKSupport My SMS not working in Manchester. Please fix this! #ThreeUK

@ThreeUK with the slowest and most useless contact support ever i’ve been trying to port my payg number because CLEARLY FAQ DIDNT HELP and no one’s ******* helping me is it THAT HARD TO GET MY PAC CODE WHY DO I HAVE TO END AND RESTART A CHAT EVERYTIME IM BEING “TRANSFERRED” FFS

I'd use @ThreeUK mobile, except here in a populous part of one of UK's most populous cities, the signal is absurdly feeble.

@ThreeUK cant wait till my 3 mobile contract end, worst ever signal I have ever had, cant use my phone at home without losing signal

@ThreeUK worst customer service ever. 22 minutes to answer a simple question. Repeatedly asked the same question by their rep only for them to tell me to calm down! Unbelievable

@Boris72947177 @ThreeUK Never trust anyone from a number who randomly messages you never trust or give your bank details

@ThreeUKSupport I’ve had no signal for an hour?? Checked my postcode on your website and no issues. What’s going on pls

@ThreeUK can you tell me when the 4 g signal will be back to normal Pl157es

@ThreeUKSupport Yes the usual on off WiFi on off plane mode on off ..says there are no issues in this area but obviously there is still carrying on today

@ThreeUKSupport hi Noor... there's nothing to check - three already know of a long term issue but refuse to publicly acknowledge it. postcode area is DY4 - this, along with many other areas no longer have the option to purchase the B535 contract because three knows there's an issue

@ThreeUKSupport It looks like it was your APN causing the issues!

@ThreeUKSupport Hi. I have been asking for sometime (you have been updating me) for Three’s plans for esim Applewatch support. My contract expires 21st June. I would really like to stay with you. Any news ?

@ThreeUKSupport @ThreeUKSupport thanks, handsets are Samsung S20 and both have worked fine for WiFi calling previously. From your reply does that mean that Threes WiFi calling will work with starlink?. It looks like public ip is uk but it's a US based ISP. Trying to discount potential issues

I have terrible phone signal because @ThreeUK don't even have a 4g mast in the area (don't get me started! 😡) so rely on my WiFi for everything, from calls, to TV, to my doorbell even! Working from home without WiFi is not going to be fun! @virginmedia, get it sorted, please!

@ThreeUKSupport hi, when is the live chat support available on the My3 App?

@ThreeUK last year i reported a sudden drop in 4g broadband speeds over the B535 device. a drop that remained in place (and still does). Three suggested it was a temporary issue. Subsequently, around Feb 2021 three have suspended sales of the B535 contract in some areas...1/2

@ThreeUKSupport @itssjpbaby No it’s not three. Literally so many people with you have this problem