3 (Three) Outage in Salford, England

@ThreeUK hi, I have issue with my bills, can I get some help here since there is no customer service number in your website

@ThreeUKSupport Thanks, however the reason I’ve messaged on here is I tried calling 4 times yesterday & the call went silent your side & I had to hang up. I went on the chat & they told me the home broadband team didn’t use it so I had to call. Round in circles, but I’ll try again.

@ThreeUKSupport can anyone help me out please, called numerous times, waited in the queue & call goes silent when I get through. Been on live chat & just been told the home broadband team don’t use it so I need to call! Frustrating circle! I need to cancel my 4G home broadband.

@Darkuredi @ThreeUK Yup unfortunately alot of 1st line support are shitty at their jobs

@Darkuredi @ThreeUK It sucks but unfortunately has to be done. We tried with a different provider but we just ended up mailing a copy of the death certificate because its bit of a security thing really. I understand your frustration though

@ThreeUKSupport receive a message advising know there’s a problem in my postcode, link for updates says no know issues.

@ThreeUKSupport Yes been on WiFi to change it, tried again now as I’m somewhere else but it’s still not working.

@ThreeUK I had a DM from you yesterday about a prize. I have replied to that and to @ThreeUKSupport regarding problems claiming. No response yet from either message

Contacted @ThreeUKSupport via Live Chat due to appalling service for the past two weeks. Told issue will be fixed on 02/09. Still expecting me to pay for the contract in full for a week's usage then have the nerve to try and connect me to sales for "Great New Deals". Piss take.

@ThreeUKSupport That’s what I’m saying, your process is poor and outdated. You have my bank account details from when I was paying you, you could use them. Or you could send a cheque. Why should I have to go out of my way to call you to get my money back? It’s really poor customer service.

@ThreeUK Guys are there problems with the network? I’ve got 4G but have not been able to get on any of my apps or receive messages for over an hour now 😕

Curious why @ThreeUK need me to call them to get a refund when other phone companies send you a cheque with the letter saying you’re in credit. Not very good customer service.

@ThreeUKSupport I've received a text about account suspension. How do I find out if this from you? I've tried your webchat but the operator never came back to me

@ThreeUKSupport can't login to the now WiFi only app. Why did it get switched to WiFi only haha???? Even when I'm on wifi it asks for an email then says error sending email??

@ThreeUK And if you live in Moston in Manchester the signal is s*** and other areas of Manchester three crap

@ThreeUKSupport Just filled that in now but keeps saying unknown errors

@ThreeUKSupport Thanks Peter, this is on my broadband router, I have now Manufacture reset it 10 times this year. It’s working well today gets the same speed as my phone. But many days over a month my phone can get 80 down the router 2 down sat on the same shelf.

@ThreeUKSupport I have sorted out the issue on the App, but I have been using the desktop site off and on for years. No change of email address and password stored on pc. Could it be that I can't use 07 etc as your system has changed it to 447 etc. But still gives me the error msg quoted.

@OrusApolloDJ @ThreeUK @Three_Is_Broken mines spot on never had an issue in 4 years

@RobTrigg3 @ThreeUK That’s not great at all. I’ve been with Three before and found they had great customer service at that time. Far better than anyone else I’ve had to deal with but I guess times change. Got the PAC in the end so will look for the cheapest PAYG tonight now.

@ThreeUK why as an existing customer, I spend an hour on the phone trying to change my address and open a new contract, get credit checked and supply bank details for no mobile to arrive and once I finally get through to your call centre in India, neither has been actioned.

@ThreeUK I’ve had no network for the past 5 days and I have no idea why :( my boyfriend is on 3 too and he has network (we are in the same house)

@Razer and @ThreeUK are the worst combo can't even get through to eaither company's to get my phone fixed because the poor design #Razerphone #three

@ThreeUKSupport need help to sort my account taken but no service provided.

@ThreeUK have easliy the worst customer support ive ever experienced. they have taken my money and not provided the service ive paid for and now on there online live chat the guy is telling me he cant do anything and giving me numbers i already know lead back to where i am.

@richardsmith120 @amyjones19 @ThreeUK Would be nice if the Three techs fix my problem, but I don't hold my breath anymore

@ThreeUKSupport Hello Jordanna, can I ask when it will be available to existing customers over the phone or via the website? Also are there any plans to support apple watches?

@richardsmith120 @amyjones19 @ThreeUK And still with brand new phone, SIM which was activated a month ago. I still receive 3 to 5 Megabits on a good day. On a bad one 0.5 down is most i could receive. Support can't do anything, and the tech never say what's the bloody problem. Only comments are congestion or new sim.

@richardsmith120 @amyjones19 @ThreeUK Network is good when you have masts around you. But when you don't it's really problematic. After 2 years of complaining, and no MAJOR improvement. I have decided to leave them. In the area I live, and in general around Manchester I can't get good speeds. Changed the phone even.

@ThreeUKSupport CB24 5UR. Ever since we got 4G here the 3G signal has been terrible. We used to get a full signal on all phones in the house but now the rest of the family have virtually zero signal indoors.