3 (Three) Outage in Salford, England

Really regretting moving from @ee to @ThreeUKSupport. Signal/network speed is awful

@ThreeUK since getting our phones on Friday they al have virtually no network service and no text services despite a full reset twice by the tech team , a visit for 3 hours to a three store and a visit to the Apple store and yet the phones still don’t have service

@ThreeUKSupport I live in Manchester and signal strength is poor where ever I go - clearly I’m not the only one experiencing this problem either. Oh and I’m using the IPhone XR

@ThreeUK @ThreeUKSupport have been to the Crewe store today and found the store manager a total waste of time disinterested in what I was asking and wouldn’t attempt to help. So I drove to Warrington store and they were most helpful. Rachel at Warrington was great.

@ThreeUKSupport It says its 4g on the phone. But it's so slow that nothing loads. It's been like this since July.

Nobody told me that being with @ThreeUK would mean sacrificing the possibility of having signal. Ever. Anywhere

@ThreeUKSupport still having issues with how slow the internet is since tweeting you the other week. I don’t pay £60 for this. Sort it out

@CPWTweets @ThreeUK I never suggested otherwise but I’d be checking why Three are telling all your customers that you are ripping people off and not to get a contract through yourselves.

You better fix ur internet @ThreeUK

New iPhone’s out today! (Unless you’re a @ThreeUK customer. They’ll tell you it’ll be delivered today, you wait in for the delivery, then they’ll txt 4:30pm to say it’ll be delayed 48hrs, then when you call for more info, they’ll actually say Oct 1st.) What a waste of a day 💸

@ThreeUK Keep Dreaming. I had to leave as no one was willing to help on yr 4G network around the UK is very very slow...

@ThreeUKSupport Yea Jen I have. I kinda gave up on the speetests upload now.. and although you can't do anything regarding this issue, I have been struggling, alongside with lots more, with your 4G. Been a costumer for 4 years now with multiple contracts but I guess it's time to move on.

@ThreeUKSupport No she didn’t sacked it after 35 mins. Long story short her ex boyfriend has got the phone and changed password so she can’t cancel. She’s been paying for it so she wants to stop

@ThreeUK you guys need to sort out your customer care. Shocking my daughter has been hanging on for half and hour and still no response #poor

Wow, @ThreeUKSupport really is getting worse. Signal now non-existent, WiFi calling suddenly disrupted, customer service poor and unresponsive.

@ThreeUKSupport Yes sims were activated, post code already been checked. Paying over £140 a month for four phones with shocking service. Not happy

@ThreeUK .... terrible customer service , 3 online chats dropped this morning every time they promise to transfer to customer relations & more than 30 mins waiting on phone ..... have spent a full morning trying to sort issue ...awful ... no customer relations 👎🏻👎🏻👎🏻👎🏻

@mossychop @ThreeUKSupport I have just left them and moved to @VodafoneUK 3 are the worst network in the uk.

@ThreeUKSupport Yes reported before and was advised it was old SIM cards, replaced them all for family this year yet still having issues with call failed.

@ThreeUK can you advise if an issue with service in Manchester, keep getting call failed during calls, we have replaced all SIM cards in phones as previously advised yet still having issues.

@ThreeUK can you advise why our calls keep failing, we have replaced the SIM cards as advised previously but not resolved the issue

@ThreeUK @SamsungUK @SuperSaf @GadgetsBoy Yep and here it is. I’m sick of crap service from Three UK so I’ve left.

@EE @ThreeUK Advised of this on the phone earlier. I’m being told different information, or not being told it at all. For a company the size of @EE I’d expect basic customer service. Hugely disappointing.

@EE @ThreeUK I received my EE last Thursday, I completed the PAC form to bring my number to EE around 17:25, it was with you before the 17:30 cut off. I called you on Friday, said I wanted to leave due to poor coverage and you said PAC wouldn’t be processed until today for some reason.

@Cheryllee64 @O2 @tescomobile No people are having problems here with them too, I’m going to try @ThreeUK

@ThreeUKSupport whenever somebody tries calling me it says that I am “on another line” when I am not , pls help me resolve this

Hi @ThreeUKSupport, I have been trying to get in contact for the past 3 days. Live chat is always unavailable, even though it says it’s 24/7. I have tried to call this evening and you’re closed 😖 HELP!

@DjStylusUk @ThreeUK Them voda a EE shit 😂

3 network could be the worst network in the actual whole universe I swear.. you hit a main road and boom, no signal! Anywhere with people, no signal. Disastrous 😫😫 @ThreeUK

@ThreeUKSupport #Manchester network has been awful for the two years I’ve worked here. Been told to turn off 4G, have had very spotty signal, which has been particularly the last two weeks.

@ThreeUKSupport #Manchester network has been awful for the two years I’ve worked here. Been told to turn of 4G, have had very spotty signal the last two weeks.

@nunosilvaramos @MishaalRahman @VodafoneUK It's clearly all a marketing thing, their cheapest 5G included unlimited data SIM only deal is £23/mo (not a bad price actually, as I pay £20/mo with @ThreeUK for 4G), but that's capped at 2Mbps. But then they can claim they have the cheapest unlimited 5G plan at £23 of course!

@ThreeUKSupport last words i heard from your network was 8hrs ago! Disgrace and shambles of a network

@ThreeUKSupport No it doesnt! ANY use of @Huawei means that I would not be able trust the network! The simple fact is under Chinese law the company must provide information to the Chinese security services no matter what assurances they make to other governments or companies! That’s unacceptable

@ThreeUK technical support has to be the most useless have experienced in a while!

@ThreeUKSupport thanks for the heads up - I tried to google 'how to top up three by phone' but again no data to succeed. Better to have this edge case in the radar so the app can give support to us all, just a thought.

@ThreeUKSupport I was offered a deal, yes, however it was more expensive than the deal you offer to new customers. I did take it out of convenience, but it may be worth considering customer experience in future when promoting deals through a third party.

@ThreeUKSupport I want to stay with you, but I don’t know why you can’t offer me a deal that you’re promoting through USwitch 😞 You say when I call that I’m a valued existing customer, but it doesn’t make me feel like one

Been trying to pay my @ThreeUK phone bill since 10am to get my services back up n running and they’ve had tech problems all day! 🙄😑😤

@MDOG_Manchester @O2 @ThreeUK @VodafoneUK @bt_uk @EE @giffgaff @Plusnet @SkyUK @Tesco I’m with @EE and never had an issue

@JamesFrith re @ThreeUK ad using Henry VIII ASA advised me that due to ad and nature of complaint they contacted @ThreeUK immediately who took the ad down.

@ThreeUKSupport The outcome of the chat was that he sent me a link to redownload. I ended the chat and uninstalled/reinstalled and still same issue. Software is allnup to date. I didn’t notice it was asking for a “dongle” number on my browser.

@JamesFrith @ThreeUK But James, it’s not random women. It’s Henry the 8th’s wives. What happened to them is horrible, no denying that, but people need to lighten up, including you! #threeadvert

@SuzanneEvans1 @VodafoneUK @ThreeUK @VodafoneUK are the worst company I have ever dealt with, it will do whatever it can to make money and will likely use this as a convenient reason. I recommend you switch ASAP

@ThreeUKSupport When was the last time someone did field testing of the signal on Oxford Road in Manchester, through to Hulme. It’s horrific. Half of the commute is spent in darkness, working offline 🚌

@ThreeUKSupport when you upgrade your sim only package, not told you go from 30 day end to 12 month contract! Absolutely fuming, poor customer service, skipping important contractual information!

@ThreeUKSupport Customer support is like talking to a bloody wall.

@ThreeUKSupport your customer service is shocking.

@CostaCoffee sort out your tills or teach your staff to process properly @ThreeUK Wuntu offers! Poor service and overcharge eh

@VodafoneUK you think it’s ok to ring me to try and steal my from @ThreeUK this will never happen kindly remove me from you spamming process thank you 😜

@ThreeUKSupport Broadband service is terrible today. 0.62Mb/s, no signal issue, no coverage issues in my area, full 4G coverage. No reboot or factory reset helps. Customer support told me to phone back in 2 hours because "their applications aren't working". Not happy.

@ThreeUKSupport I don't get service..

@ThreeUKSupport I've gone back to 3G because 4G is just too poor in too many places now. Looks like I'll have to move providers after being with you for 6 years!

@ThreeUKSupport Three rang me and asked if I wanted to upgrade. I never needed to so it was moved to sim only. No I did not notice it going out my bank until I checked when I could upgrade it was November last year. Then I realised it wasn’t changed over

It’s so tired of this network provider, £64.57 a month for atrocious connection and make matters worse they give the most shocking solutions ever @ThreeUK FIX UP MOTHERS!

@ThreeUK useless one of the kids phone was stolen yesterday. Gone in to shop on #Brighton and was offered an upgrade. Seems your upgrade system is down and has been all afternoon . No time to come back, so off to @CPWTweets I go to buy out right.

@ThreeUKSupport I believe it's the end of November, so upgrade end of Oct. However that isn't the point. I on live chat agreed to a new contract and three backed out. I was also NEVER informed about early upgrade fee.

I feel to leave @ThreeUK, the service is shocking.

@ThreeUK, @threeuksupport i said them ok fine i'll pay what ever it is but Three UK needs to send information to experian about this correction that this was not a missed payment. I asked to talk to manager regarding this matter, which customer support said no we cant as Manager

@ThreeUK, @threeuksupport is busy and we cant do any thing call back again. Now again putting Three UK customer service in a bad position. If three UK is not going to resolve this issue i am afraid I have to to take this matter to Ombudsman to investigate this further through