3 (Three) Outage in Bridgnorth, Shropshire, England

@ThreeUKSupport Cannot access the My3 site or use my app. Rejects my usual password and will not let me reset. Says authentication error. Please can you fix?

Exceptional customer service from Sharnli @ThreeUK customer services. Talked my mum through her options and took the time to explain each. If you have Customer device awards, she should definitely have one 🥇 #excellent #customerservice

@ThreeUKSupport Thankyou...husband reports signal still very weak indoors. Has to be near window or outside to obtain decent signal. His colleagues report the same 🙁

Fantastic service from @ThreeUK early upgrade and phone was faulty. After a call yesterday need phone delivered this morning and faulty one taken away. Customer service done right #my3

@paigebr0wn_ @ThreeUK I love @ThreeUK when I worked in mobile sales; they were the easiest network to get PACs from. I called as women and men, and once took 2 PACs from one caller by pretending I was 2 different people. Overseas call centres were the godsend for porting departments back in the day!

@Three_Is_Broken @ThreeUKSupport @ThreeUK @O2 Try it they seem to be willing to cancel for those who escalate to the ombudsman service

@ThreeUK live chat is rubbish, and customer service terrible.

@ThreeUKSupport Or @ThreeUKSupport could just sort the issue. 23 days now, not that I’m counting. I don’t pay for Wi-Fi calling, I pay for a mobile service. The issue is DY7.

I can’t call you because @ThreeUKSupport are providing a crap service and have been for 3 weeks because of a bit of rain! Time to have a chat with @virginmedia @O2 @VodafoneUK I think, neither #Sky not #Three value customers. @Three_Is_Broken

@ThreeUKSupport No point, I’m a business customer. They can’t help. The advice is to CALL business support, difficult with no signal....

@ThreeUKSupport Yeah @ThreeUKSupport you might all be laughing your heads off at 3HQ Towers.... but you’re customers are pulling their hair out at the same repeated advice. Turning your phone off and then on does not magically produce a signal. What next, suggest we run a unicorn 🦄

@ThreeUKSupport I’ve got an iPhone XR but the phone isn’t the issue, it’s a coverage drop out since 9th August which is unacceptable as this is a business mobile @ThreeUKSupport

@ThreeUKSupport @JohnButlerEFC It’s pointless checking yet postcode, the website says it’s all okay, but reality is that the signal is poor or non existent

@ThreeUKSupport Phone delivered to wrong location Incorrect bills Automated phone service ALWAYS redirects to wrong dept Adhoc nature of emailing bills Letters referred to as sent, but they aren’t An apparent lack of wanting to disclose complaints process

@stevekennedyuk @ThreeUK My EE service dropped to Three levels last week. They fixed it within a day or two and last night walking around I got 448Mbps/62Mbps. On 4G. Unlimited.

@ThreeUK I joined your network on Friday and my number is due to be ported today. Can you tell me when that is likely to happen?

@ThreeUKSupport @ThreeUKSupport have landed in UK and sim is not working. Have purchased a pre pay one but really need this fixed as I’ve been paying my plan the whole time!

@ThreeUKSupport I have filed a complaint

@ThreeUKSupport really disappointed in your colleagues today, I won’t be coming back to 3 and I’m absolutely appalled by the service you’ve given

@ThreeUK really disappointed in your colleagues today, I won’t be coming back to 3 and I’m absolutely appalled by the service you’ve given

@ThreeUKSupport Please read account details as I will not go through the incident another time. 10+ times is enough explaining. I have advisers confirming refund.

@ThreeUKSupport I've tried it in an S21 Ultra and a OnePlus Nord 10 5G, same issue: no connection on anything lower than 4G+

116 minutes of customer service calls later I finally managed to leave @ThreeUK broadband.

@ThreeUKSupport And I've told her that name an she still said no, so because of her bad attitude I'll be looking elsewhere for my upgrade now