3 (Three) Outage in Altofts, City and Borough of Wakefield, England

@ThreeUKSupport Charley, please read through the thread. This is not a complaint about the outage from a couple of weeks ago. I was merely stating that I only started noticing the issue I've been having (see my initial screenshot right at the start) since that outage happened.

@ThreeUKSupport I'm in the city centre every weekday. That postcode I gave is just for a Greggs. It doesn't happen every day but I only started noticing it after that 24 hour outage you had not long back.

@ThreeUK #threeuk I’ve never experienced a company so bad in my life, on the phone since 1pm & finally get through to the complaints team who made no sense & was so rude, then said I’m cutting the call. Rang back & was informed she needed to leave as she’d gone over her shift 🤬

@ThreeUK My network still coming and going all day today!! I am not too bothered about that until I need internet for my bus ticket!!! #fixit please!

@ThreeUKSupport hey Three when will you add cellar support for the Apple Watch. I’ve been waiting for ages and might have to look elsewhere soon if there is no updates. 🤨

@ThreeUKSupport what is wrong with your network tonight. Cant get any signal

@AmandaMoyoXO @ThreeUK I was gonna get my iphone11 pro max with them until I saw you going on about how crap they are 😭 EE it is !!

Worst mobile network @ThreeUK :)

@ThreeUK @ThreeUKSupport still, after years of promises that the problem is being looked at, the data rate in Leeds Centre is non existent. My phone is unusable without WiFi for 8 hours a day. I've resorted to using @VodafoneUK. I've still almost another year of my contract 😡

@ThreeUKSupport Nothing happens, shows all the correct carrier settings in settings but doesn’t show three in the top bar, and I get no signal. I can’t call three from it either :(

@ThreeUK worst customer service I’ve ever encountered place an order for a new contract yesterday morning as well as paying 49 quid up front and 3 separate people I’ve spoke to haven’t a clue when my phone will be delivered after I was told it would be here today

@ThreeUKSupport Once it has been dealt with, my mum will be leaving Three as the whole incident has been ridiculous.

@ThreeUKSupport I needs to speak to an adviser as I have an issue with my sim only contract.

@ThreeUKSupport Basically this is only the tip of the iceberg and I have to resort to twitter to get some service. My phone cannot ring in or out after an iOS update. The phone cannot be repaired only replaced say Apple!

@ThreeUK So your three customer service in trinity Leeds is the worst I have ever come across...and then to find out I have possibly been miss sold a contract wow bring on customer service on Monday! So much for customer loyalty...

looks like @threeuk is down here in Leeds I'm on @iD_Mobile_UK and there's no mobile data although calling seems ok #ThreeDown

@ThreeUKSupport LS1. @oneplus 5. I've got friends on iPhones with the same issues..

Can't believe I have had to buy a @ThreeUK WiFi hotspot to use my phone @LUFC Come on @BTCare get the signal sorted!

@ThreeUKSupport there’s been issues in the area for over 8 weeks...

@ThreeUKSupport The network issues in LS6 4RG still haven’t been fixed when I was told 2 weeks ago they would be. Had no service since October.

@ThreeUKSupport 4g and also only have 1 bar or signal or none. in leeds and busy areas my phone just doesn’t connect at all

@ThreeUKSupport my signal is also very weak when in leeds city centre areas. LS1 4AJ

I believe O2 being down is linked to my Amazon seller app acting funny today, my Utilities company sending my an email every quarter hour or so. Even though my phone and tablet have received solid service from @ThreeUK all day so my work has been kept up because of them.

@ThreeUKSupport A bit. It’s terrible at home too though. LS175BQ

@ThreeUKSupport Not particularly. It’s been terrible for a few weeks now

@ThreeUKSupport Nope, not for over a year. It happened while on a train coming back from Bristol, I lost signal and got the roaming R badge, I turned data roaming back on (I was in Japan last week, you charge £3/MB there) and got that message.

Don’t be fooled by @ThreeUK ‘a cheap prices because they are the worst network in the ******* world

@ThreeUKSupport LS6 4RG. Have no service at all & no access to WiFi.

Awful service from @ThreeUK. Pre-ordered phone was ‘lost’ which I had to find out myself. Am told to wait for a 5 day inquiry. Meanwhile I am £100 out of pocket with no phone. Terrible first impression as a new customer.

@ThreeUKSupport simply not good enough. At no point have I turned the option off to enable calls over the allowance. I am a loyal customer and I feel sadended that I am in this situation. Can you help #makeitright ?

@ThreeUKSupport of charges forms calls are due on the next bill. I have checked online and the option to cap the bill has been turned off ! At no point have I done this. I contacted online support who have offered to to refund £40. I’ve had chance to think about this and it is...

@LauraEnnisK @ThreeUK @O2 I’m with 3 at the moment. Not had any issues with their customer service - though to be fair, other than when I switched over, I haven’t really used them.

@ThreeUKSupport Listen to the call records, reducing customers almost into tears is not great customer service

@SeanMJarvis @ThreeUK can't get a signal at @johnsmithstadia

@barrytobebarry @ThreeUKSupport Pain in back side really, my neighbours think I’m crackers doing the “find the signal dance” in the garden

@ThreeUK @ThreeUKSupport any chance you can sort our mobile signal out ? Trying to run a company here and it’s no good relying on a network with no signal. P.s, any chance of a call back from our phone call on Monday at 11.01 ??

@ThreeUKSupport Please help. I want to give you money.

@ThreeUKSupport lost signal sometime between 6 and 8pm last night. Still no signal now. Not because I have just got back from holiday as I had signal in Manchester. Restarted phone still the same. Ideas??

@ThreeUK I have a sim only contract which the minimum term was till 01 June 2018. Can you please explain why the app now says minimum term until 23 Oct 2018? I have not agreed to this. Surely now when I decide to cancel I only need to give 30 days notice.

@LaurenDPorteous @ThreeUK Obviously never tried @EE

@kaneashman @Three_Is_Broken @ThreeUK Kame. Take a look at @Three_Is_Broken. There are many unhappy customers at the moment with @ThreeUK. Appears that all the issues customers have are falling on deaf ears @ThreeUKSupport

Just found confirmation that its a scam and @ThreeUK are no help whatsoever. Won't even make it so the money won't come out again. Won't change the number so it can't be charged. Cancelling my contract. And don't expect me to pay for it as you've left me no choice

**** @ThreeUK! I have had my number stolen and signed up for premium messages so basically I'm having my money stolen and they are refusing to help me. #criminals

@ThreeUK why do you give wrong information and blame the customer. You say Go roam was allowed in USA. When I enter USA & get 3 sms charging me & make a call to three to ask why. I’m charged for the international call eventho you made the initial mistake.

@ThreeUKSupport It has been fine today, it got back to normal in the afternoon yesterday. Wasn’t sure there was an issue but it’s okay for now. Thanks for the reply 👍

@ThreeUK is the worst broadband ever. Spoke to about 50 people today and was on the phone for two hours just to refund a phone I got less then 24 hours ago. Every single person I spoke to didn’t even know if I could refund it or not. Complete and utter mess 🤬

@gnasheruk @ThreeUK You’re lucky to get a bloody signal ! Im switching asap

Massive thank you to @ThreeUKSupport for not being arsed to answer this question. Your network may be good but your service is horseshit. Perhaps employ some grown ups in your customer service team rather than infants who find making memes more stimulating than doing their job.

@ThreeUKSupport >£1,000 / year customer. Renewal decision is made. No wonder you ignored messages or operators feel they can freely act like cowboys. Nobody ever follows up or action complaints. Lost count of how many times I wrote I already did what you suggest but well feel free to ignore it