BT (British Telecom)

BT (British Telecom) Outage Report in Thatcham, West Berkshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thatcham, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thatcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thatcham, West Berkshire, England 01/16/2026 13:40

January 16: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thatcham, West Berkshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Basingstoke and Newbury.

Loading map, please wait...
City Problem Type Report Time
United KingdomBasingstoke Phone
United KingdomNewbury Wi-fi
United KingdomBasingstoke Internet
United KingdomBasingstoke Wi-fi
United KingdomNewbury E-mail
United KingdomNewbury Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Thatcham, England

Latest outage, problems and issue reports in Thatcham and nearby locations:

  • martinborgars Martin Borgars (@martinborgars) reported from Whitchurch, England

    @BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?

  • Nightingale26 Linda K Berkeley (@Nightingale26) reported from Lambourn, England

    @bt_uk The problem is never with Outlook, that's the cop out you always use. The problem is always with BT.

  • LeeDonkin4 Lee Donkin (@LeeDonkin4) reported from Basingstoke, England

    @MetMattTaylor @British_Airways Try @bt_uk it does get worse. Maybe it's just the "British" in the name we expect too much but then again just acceptable service would be a good start!!

  • abisarah79 AS Lambert (@abisarah79) reported from Woodcote, England

    @bt_uk No & they haven’t had a reasonable response or explanation,they’ve just been told @bt_uk don’t work sat & sun so will have to wait until Monday leaving them without landline or broadband for another 72 hrs! They had an engineer booked between 8am- 1pm today but they never came😒

  • leymude leymude (@leymude) reported from Basingstoke, England

    @BTCare @BTGroup @bt_uk Hey what’s going on, you’re still taking money out of my account for a service I don’t want when I thought we had this sorted, and you wonder why I want to cancel, seriously cheesed of now. This has been going on for months.

  • aidenbliss1 aiden bliss 🏳️‍🌈 (@aidenbliss1) reported from Basingstoke, England

    @bt_uk thanks to you're open reach guys my download speeds are screwed I'm now only getting 6mbps instead of the 50 or 60 I should be getting oh and all our device's excluding our phones are on a wired network so yeah

  • HenryJ489 Henry Johnson (@HenryJ489) reported from Kingsclere, England

    @bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • fabmilano fab.io (@fabmilano) reported

    @bt_uk Hi - is there a broadband outage in AL1? Have been unable to connect for about 2h.

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from Over Wallop, England

    That was the first England test match I could not watch due to not having a TV subscription. Down to @BTCare I'm afraid.

  • famelicose2 famelicose (@famelicose2) reported

    @bt_uk Done that twice already. If it’s a known issue your side, have you posted it anywhere as a service outage so people known not to waste their time? Thanks

  • famelicose2 famelicose (@famelicose2) reported

    @bt_uk hi - I have BT TV. Have been using the BBC iPlayer app but it stopped working today. All other apps are fine. Did the system and app updates. Switched everything off and on again. Still not working. Error message YVM105. Any ideas?

  • nidriks1 nidriks 🍒🍒🍒 (@nidriks1) reported

    @BTSport Fix the flashing on BTSport3 during the hockey....please... Maybe not at your end, but a emssage on screen would be nice. I realise it's only drunks and night workers up watching...but c'mon #FIHProLeague

  • apettitte200 Apettitte123 (@apettitte200) reported

    @btsportfootball @btsport Your cricket comment is awful

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from Over Wallop, England

    @Matt_Burleigh @BTCare BT doing it on the cheap? Like their IT system and customer service?

  • Nick_Spragg Nick Spragg (@Nick_Spragg) reported

    @ChrisHolt1982 @btsport @btsportwwe I’ve been watching the recording from last night, has it not been on again? The ‘**** You Roman’ chant didn’t last that long tbh…

  • TheSmall1_ Jess🐈🐱🐾 (@TheSmall1_) reported

    Honestly so frustrated. Without internet since 2pm. Can't get a 4g mini hub cause I haven't got the package where it includes it. Won't be compensated for loss of service cause only happens when fault on line. FML #bt #sortitout @bt_uk

  • Nuna_holmes Nuna Holmes (@Nuna_holmes) reported

    @bt_uk Internet still down in Eastwood, Todmorden. Any ideas when this will be up again? Been over 36 hours now