BT (British Telecom)

BT (British Telecom) Outage Report in Thatcham, West Berkshire, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thatcham, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thatcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thatcham, West Berkshire, England 11/21/2025 23:45

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thatcham, West Berkshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Newbury, Basingstoke and Thatcham.

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City Problem Type Report Time
United KingdomNewbury E-mail
United KingdomNewbury Internet
United KingdomNewbury Internet
United KingdomNewbury Wi-fi
United KingdomNewbury Internet
United KingdomNewbury Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Thatcham, England

Latest outage, problems and issue reports in Thatcham and nearby locations:

  • HenryJ489 Henry Johnson (@HenryJ489) reported from Kingsclere, England

    @bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.

  • Nightingale26 Linda K Berkeley (@Nightingale26) reported from Lambourn, England

    @bt_uk The problem is never with Outlook, that's the cop out you always use. The problem is always with BT.

  • abisarah79 AS Lambert (@abisarah79) reported from Woodcote, England

    @bt_uk No & they haven’t had a reasonable response or explanation,they’ve just been told @bt_uk don’t work sat & sun so will have to wait until Monday leaving them without landline or broadband for another 72 hrs! They had an engineer booked between 8am- 1pm today but they never came😒

  • LeeDonkin4 Lee Donkin (@LeeDonkin4) reported from Basingstoke, England

    @MetMattTaylor @British_Airways Try @bt_uk it does get worse. Maybe it's just the "British" in the name we expect too much but then again just acceptable service would be a good start!!

  • leymude leymude (@leymude) reported from Basingstoke, England

    @BTCare @BTGroup @bt_uk Hey what’s going on, you’re still taking money out of my account for a service I don’t want when I thought we had this sorted, and you wonder why I want to cancel, seriously cheesed of now. This has been going on for months.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Hassan_SC_ Hassan Farooq (@Hassan_SC_) reported

    @bt_uk Business account and i dont trust 1 person in bt every single one has lied. I was promised call backs not one call back i need final response to my complaint end off

  • MilkmanSam_ Milkman (@MilkmanSam_) reported

    @bt_uk do all of your customers a massive ******* favour and shut your company down

  • ErikaD78 Erika (@ErikaD78) reported

    @bt_uk As a loyal customer I am furious at the way a complaint has been dealt with today. You're quick enough to take my money but your customer service has been abysmal today. #bTwitFi #CustomerServiceFail

  • Sporting_Jim James Naylor (@Sporting_Jim) reported

    @btsport come back to the game as lindor strikes out. Well crap. #Mets #LGM

  • AJHoll Andy Hollingworth (@AJHoll) reported

    @bt_uk have had problems with my broadband for over a month, multiple calls to complaints, can someone help me get my issues resolved please?

  • TuzwellDuzwell Chris Turrell (@TuzwellDuzwell) reported

    @bt_uk Did that this morning. As normal waiting for ages and have to work. Please call me on the number you have for me from the complaint number I have given you and you can id me then.

  • sofalegs Kurst (@sofalegs) reported

    @bt_uk Oh yeah that's the number I called. Offered me 39.99 for same speed where as new customer deals are under £30. Thanks anyway

  • AbbasManai Abbas Manai (@AbbasManai) reported

    @btbusinesscare Orders: - BT22278B5P2 - BT22277432S Complaint: IMP-112531994 I doubt you can help as half of your team couldn't... But I'll continue messaging all your social media until it's resolved

  • BarryP94847920 Barry P (@BarryP94847920) reported

    @bt_uk turning off my 75 year old mum's phone and then having a manager called Josh acting the big man over the phone. She's in bad health and during a cost of living crisis you disconnect her phone after she's kept up a payment plan. Disgusting!!

  • VikkiVonVixen Vikki VonVixen (@VikkiVonVixen) reported

    Worst customer service of my life from @bt_uk , three weeks of calling almost daily and getting fobbed off with inaccurate information every time and no progress on getting connected. Infuriated I can’t go to a different provider.