BT (British Telecom)

BT (British Telecom) Outage Report in Thatcham, West Berkshire, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thatcham, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thatcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thatcham, West Berkshire, England 12/04/2025 01:30

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thatcham, West Berkshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Newbury and Basingstoke.

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City Problem Type Report Time
United KingdomNewbury E-mail
United KingdomNewbury Internet
United KingdomNewbury Internet
United KingdomNewbury Wi-fi
United KingdomNewbury Internet
United KingdomNewbury Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Thatcham, England

Latest outage, problems and issue reports in Thatcham and nearby locations:

  • HenryJ489 Henry Johnson (@HenryJ489) reported from Kingsclere, England

    @bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.

  • vickyclarke76 vicky clarke (@vickyclarke76) reported from Mortimer Common, England

    @bt_uk I have been really disappointed with your service so and have only been with you since December last year. Nothing is ever dealt with when I contact your team! Please can you sort it out?

  • LeeDonkin4 Lee Donkin (@LeeDonkin4) reported from Basingstoke, England

    @MetMattTaylor @British_Airways Try @bt_uk it does get worse. Maybe it's just the "British" in the name we expect too much but then again just acceptable service would be a good start!!

  • TheTomothy Tom Hogan (@TheTomothy) reported from Basingstoke, England

    @virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?

  • martinborgars Martin Borgars (@martinborgars) reported from Whitchurch, England

    @BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?

  • aidenbliss1 aiden bliss 🏳️‍🌈 (@aidenbliss1) reported from Basingstoke, England

    @bt_uk thanks to you're open reach guys my download speeds are screwed I'm now only getting 6mbps instead of the 50 or 60 I should be getting oh and all our device's excluding our phones are on a wired network so yeah

  • abisarah79 AS Lambert (@abisarah79) reported from Woodcote, England

    @bt_uk No & they haven’t had a reasonable response or explanation,they’ve just been told @bt_uk don’t work sat & sun so will have to wait until Monday leaving them without landline or broadband for another 72 hrs! They had an engineer booked between 8am- 1pm today but they never came😒

  • Nightingale26 Linda K Berkeley (@Nightingale26) reported from Lambourn, England

    @bt_uk The problem is never with Outlook, that's the cop out you always use. The problem is always with BT.

  • leymude leymude (@leymude) reported from Basingstoke, England

    @BTCare @BTGroup @bt_uk Hey what’s going on, you’re still taking money out of my account for a service I don’t want when I thought we had this sorted, and you wonder why I want to cancel, seriously cheesed of now. This has been going on for months.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Waringjs James Waring (@Waringjs) reported

    @bt_uk Yes. Says problem with broadband connection, but all other channels but sport are working. Plus Broadband appears to be working fine. Thanks

  • treesieT Bat Kitty (@treesieT) reported

    @bt_uk Well your sidekick Openreach can’t even give me a stable service!

  • bliprogers Matt Rogers (@bliprogers) reported

    @OpenreachHelp Its a simple case of mistakenly being cut off by you and can't put it back on!! No engineer! Your process with @bt_uk is broken. That's why this is annoying. Ludicrous SLA's to look at things, no responses to messages, its purely admin! Day 32 today of no service, thanks 👍

  • 1948griff Tim Griffiths (@1948griff) reported

    @bt_uk thanks for completely ripping me off and charging me for BT sport twice. According to your agent a complaint can get resolved in 30seconds. Completely unacceptable.

  • MaxLC_ Max (@MaxLC_) reported

    @virginmedia I will be claiming compensation, I’ve paid well over £100 and had no service provided by you. I’m sick of this, Virgin are quite possibly the worst service I’ve ever used. @bt_uk have offered me a deal better than what im currently on so will definitely be leaving.

  • theconnman87 Connor McGimpsey (@theconnman87) reported

    @bt_uk 100mb at the router...if you're connected directly to it with a single device via an ethernet cable. Mine is nowhere near that in practice and BT customer service unwilling to provide any further extenders or hold up their misleading money-back guarantee. Very unhappy customer.

  • hatetorycuts Susan Robinson (@hatetorycuts) reported

    @btbusinesscare Never chose to go online Not given choice

  • lillywhite10 Lilywhite (@lillywhite10) reported

    @bt_uk On our 5th engineer,3 hubs and 4 WiFi discs and still hardly any signal. Disappointed to say the least.

  • claire_smith84 Claire Tilley (@claire_smith84) reported

    @bt_uk good afternoon, for the past couple of days we have had little to know Internet access despite no problems in the app or being reported when I text FIX.. computer and phone connected but no Internet yet on other phones and TV it does.. error DNS server not responding...

  • LucyThorniley Lucy Thorniley (@LucyThorniley) reported

    Shocking service from @bt_uk as a new customer. Took over the line but left us with no broadband service for over 2 weeks now!