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BT (British Telecom)

BT (British Telecom) outages and service status in Thatcham, England

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Full Outage Map
  • BT (British Telecom) generated 0 outage signals in the last 24 hours around Thatcham, including 0 direct reports.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thatcham, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thatcham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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BT (British Telecom) Issues Reports Near Thatcham, England

Latest outage, problems and issue reports in Thatcham and nearby locations:

  • aidenbliss1
    aiden bliss 🏳️‍🌈 (@aidenbliss1) reported from Basingstoke, England

    @bt_uk thanks to you're open reach guys my download speeds are screwed I'm now only getting 6mbps instead of the 50 or 60 I should be getting oh and all our device's excluding our phones are on a wired network so yeah

  • HenryJ489
    Henry Johnson (@HenryJ489) reported from Kingsclere, England

    @bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.

  • martinborgars
    Martin Borgars (@martinborgars) reported from Whitchurch, England

    @BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?

  • LeeDonkin4
    Lee Donkin (@LeeDonkin4) reported from Basingstoke, England

    @MetMattTaylor @British_Airways Try @bt_uk it does get worse. Maybe it's just the "British" in the name we expect too much but then again just acceptable service would be a good start!!

  • abisarah79
    AS Lambert (@abisarah79) reported from Woodcote, England

    @bt_uk No & they haven’t had a reasonable response or explanation,they’ve just been told @bt_uk don’t work sat & sun so will have to wait until Monday leaving them without landline or broadband for another 72 hrs! They had an engineer booked between 8am- 1pm today but they never came😒

  • leymude
    leymude (@leymude) reported from Basingstoke, England

    @BTCare @BTGroup @bt_uk Hey what’s going on, you’re still taking money out of my account for a service I don’t want when I thought we had this sorted, and you wonder why I want to cancel, seriously cheesed of now. This has been going on for months.

  • Nightingale26
    Linda K Berkeley (@Nightingale26) reported from Lambourn, England

    @bt_uk The problem is never with Outlook, that's the cop out you always use. The problem is always with BT.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • BoomingBoyka
    Shahbaz (@BoomingBoyka) reported

    @TankasaurusSpe1 @bt_uk Same here mate. They haven't offered me one despite being a long time customer

  • ANoviceTweeter
    Jonathan 🇬🇧 🇺🇸 🇮🇪 (@ANoviceTweeter) reported

    @bt_uk where do I start. Left BT some 8 years ago due to poor line fault resolution & service. What a change it's undergone. Now offering FTTP speeds at 900mbps to our property (only ISP doing so) & the customer service is super on point. Spoke to Mike on the live chat side & 1/2

  • Helga68
    Helen Blake (@Helga68) reported

    @bt_uk Hi. Still having issues. I got a FB Messenger call while my husband was on a Teams call and it kicked him off his call and crashed.

  • thattonypeters
    @tonypetersss (@thattonypeters) reported

    Thanks for your excellent help Sharon.K @bt_uk

  • artsmithdrums
    Arthur Smith 🥁🎼🥂 (@artsmithdrums) reported

    @bt_uk Yes but he had no knowledge of prior issue from last week so it was just a repeat, needs special team. It’s like Groundhog Day!

  • TankasaurusSpe1
    Tankasaurus Specks (@TankasaurusSpe1) reported

    @bt_uk I am a bt customer and we don’t automatically get a ps5 code. I’ve looked for n my offers and I deffo do not have a code either in the app or on the website. I have an offer for halo, EE and something else, but no ps5. Disappointing.

  • 1andrewantoniou
    Andrew Antoniou (@1andrewantoniou) reported

    @bt_uk What is the email address to send a complaint to ?

  • CloughMark
    Mark Clough (@CloughMark) reported

    @bt_uk No, it's not completed, somebody marked the new eqpt that was being sent as arrived and nothing here and I've still not had a call about my overall lack of service & complaint i put in. Read the notes, it's atrocious

  • mrshayleyirons
    HI Marketing Ltd (@mrshayleyirons) reported

    @bt_uk Being mis-sold a boardband & TV package & customer service!

  • dylcoulter
    dylan (@dylcoulter) reported

    @bt_uk i am a bt customer yet cannot find an access code for the ps5 in My Offers. How do i receive a code?