BT (British Telecom)

BT (British Telecom) Outage Report in Thatcham, West Berkshire, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thatcham, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thatcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thatcham, West Berkshire, England 12/10/2025 13:20

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thatcham, West Berkshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Newbury and Basingstoke.

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City Problem Type Report Time
United KingdomNewbury E-mail
United KingdomNewbury Internet
United KingdomNewbury Internet
United KingdomNewbury Wi-fi
United KingdomNewbury Internet
United KingdomNewbury Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Thatcham, England

Latest outage, problems and issue reports in Thatcham and nearby locations:

  • abisarah79 AS Lambert (@abisarah79) reported from Woodcote, England

    @bt_uk No & they haven’t had a reasonable response or explanation,they’ve just been told @bt_uk don’t work sat & sun so will have to wait until Monday leaving them without landline or broadband for another 72 hrs! They had an engineer booked between 8am- 1pm today but they never came😒

  • martinborgars Martin Borgars (@martinborgars) reported from Whitchurch, England

    @BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?

  • vickyclarke76 vicky clarke (@vickyclarke76) reported from Mortimer Common, England

    @bt_uk I have been really disappointed with your service so and have only been with you since December last year. Nothing is ever dealt with when I contact your team! Please can you sort it out?

  • HenryJ489 Henry Johnson (@HenryJ489) reported from Kingsclere, England

    @bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.

  • leymude leymude (@leymude) reported from Basingstoke, England

    @BTCare @BTGroup @bt_uk Hey what’s going on, you’re still taking money out of my account for a service I don’t want when I thought we had this sorted, and you wonder why I want to cancel, seriously cheesed of now. This has been going on for months.

  • fiddler_mike mikef (@fiddler_mike) reported from Kingsclere, England

    @bt_uk is there a problem with the BT email service at the moment? Cheers

  • Nightingale26 Linda K Berkeley (@Nightingale26) reported from Lambourn, England

    @bt_uk The problem is never with Outlook, that's the cop out you always use. The problem is always with BT.

  • LeeDonkin4 Lee Donkin (@LeeDonkin4) reported from Basingstoke, England

    @MetMattTaylor @British_Airways Try @bt_uk it does get worse. Maybe it's just the "British" in the name we expect too much but then again just acceptable service would be a good start!!

  • aidenbliss1 aiden bliss 🏳️‍🌈 (@aidenbliss1) reported from Basingstoke, England

    @bt_uk thanks to you're open reach guys my download speeds are screwed I'm now only getting 6mbps instead of the 50 or 60 I should be getting oh and all our device's excluding our phones are on a wired network so yeah

  • TheTomothy Tom Hogan (@TheTomothy) reported from Basingstoke, England

    @virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • MeatHead_Motors Meat-Head (@MeatHead_Motors) reported

    @beanrulechester @bt_uk Weird must have been new person at ombudsman service to award you the case

  • LewisRobboJr Lewis robinson (@LewisRobboJr) reported

    @btsport please start broadcasting more United games. I can’t endure any more of @GNev2 ducking off every **** decision Ole makes. 2 years in still **** and I can’t cope with it anymore.

  • paul_vile Paul Vile (@paul_vile) reported

    @bt_uk I included you because TalkTalk uses openreach. Service came back within 20 minutes.

  • KelpieGames_ Chris - 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🎮 (@KelpieGames_) reported

    @bt_uk If you fix it then please cancel the upgrade and put me back to my previous contract, thank you

  • infamousgrouser Noeleen Macnamara (@infamousgrouser) reported

    @bt_uk Thank you for your reply. The appointment was not the issue. It was the nature of the problem being misunderstood. Hopefully this has now been addressed🤞

  • Dribsebbas Craig Thomas (@Dribsebbas) reported

    @lewi0308 @bt_uk I haven't got it yet, been trying to set it up for my elderly parents , they was supposed to have it start Tuesday. 5 days on and numerous phone calls of me and lots of promises broken by them!

  • larruper Gary H (@larruper) reported

    @bt_uk I’m the paying customer. I’m the one who has had intermittent, broadband service since November. I’m the one who can’t work from home. I don’t need you to run another line test. I need an engineer to come out and fix it.

  • trickydicky85 Rick (@trickydicky85) reported

    @Paul_R27 @bt_uk I hope you're paying refunds for the outage period.

  • JMountford3 James Mountford (@JMountford3) reported

    @bt_uk Yes, still getting daily drops in speeds and very high ping, it seems random, and not something I’ve had an issue with before. Nothing has changed on my end to create this problem?

  • Kezza100 Kerry-Ann Beer (@Kezza100) reported

    @bt_uk day 2 of an external fault on our service, told by your team won’t be sorted out until Thursday? Also told the only solution to get WiFi is we would need to upgrade our contract by over £10 a month ? Is this acceptable ?