BT (British Telecom) Outage Report in Thatcham, West Berkshire, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thatcham, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thatcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Thatcham, West Berkshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Basingstoke and Newbury.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
TV | |
| Basingstoke |
Phone | |
| Newbury |
Wi-fi | |
| Basingstoke |
Internet | |
| Basingstoke |
Wi-fi | |
| Newbury |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Thatcham, England
Latest outage, problems and issue reports in Thatcham and nearby locations:
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aiden bliss 🏳️🌈
(@aidenbliss1) reported
from
Basingstoke, England
@bt_uk thanks to you're open reach guys my download speeds are screwed I'm now only getting 6mbps instead of the 50 or 60 I should be getting oh and all our device's excluding our phones are on a wired network so yeah
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leymude
(@leymude) reported
from
Basingstoke, England
@BTCare @BTGroup @bt_uk Hey what’s going on, you’re still taking money out of my account for a service I don’t want when I thought we had this sorted, and you wonder why I want to cancel, seriously cheesed of now. This has been going on for months.
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Tom Hogan
(@TheTomothy) reported
from
Basingstoke, England
@virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?
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AS Lambert
(@abisarah79) reported
from
Woodcote, England
@bt_uk No & they haven’t had a reasonable response or explanation,they’ve just been told @bt_uk don’t work sat & sun so will have to wait until Monday leaving them without landline or broadband for another 72 hrs! They had an engineer booked between 8am- 1pm today but they never came😒
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Henry Johnson
(@HenryJ489) reported
from
Kingsclere, England
@bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.
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mikef
(@fiddler_mike) reported
from
Kingsclere, England
@bt_uk is there a problem with the BT email service at the moment? Cheers
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Lee Donkin
(@LeeDonkin4) reported
from
Basingstoke, England
@MetMattTaylor @British_Airways Try @bt_uk it does get worse. Maybe it's just the "British" in the name we expect too much but then again just acceptable service would be a good start!!
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Linda K Berkeley
(@Nightingale26) reported
from
Lambourn, England
@bt_uk The problem is never with Outlook, that's the cop out you always use. The problem is always with BT.
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Martin Borgars
(@martinborgars) reported
from
Whitchurch, England
@BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?
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vicky clarke
(@vickyclarke76) reported
from
Mortimer Common, England
@bt_uk I have been really disappointed with your service so and have only been with you since December last year. Nothing is ever dealt with when I contact your team! Please can you sort it out?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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🫀Stacy🫀
(@Disney_OnWheels) reported
@bt_uk Can anyone help. We have a fault on our line, broadband keeps crashing we were told an engineer would be out this morning. No one has arrived we’ve been calling and calling, no answer for hours, then the lines get cut off. I’ve tried online chat and that’s not working
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Abbi Barker
(@AbbiPearce92) reported
@bt_uk Cancelled because it never worked and went round in circles trying to get it to work. BT then gave us a huge bill,due to cancellation. We challenged it and they took £30 off the final bill.
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Lauren
(@L4UR3_N) reported
@bt_uk I’ve been trying to talk to someone via Live Chat or email as not comfortable talking on the phone. I would like to potentially cancel my mobile contract as other networks are offering better prices. Can someone contact me via email to resolve before I change networks
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theshanellebanton
(@shanellebantonx) reported
How do I cancel your terrible service when your phone lines have been hanging up on me all morning? @virginmedia I’ve decided I want to move to @bt_uk ASAP!
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Iain Keating
(@iain7777) reported
@OpenreachHelp @BTCare literary the worst example of customer service anywhere. Every deadline missed, zero updates provided, broken promises, departments refusing to talk to each other, endless delays with no explanation - utter shambles
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Bonnie Gomersall
(@BonnieGomersall) reported
@bt_uk some workmen have turned up to fix our telegraph pole, last time this happened it took the broadband out all afternoon no warning, I have 4 zoom meetings today! Why no warning??? #disgustedoftunbridgewells
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Ross McHattie
(@RMcHattie) reported
@bt_uk any chance someone can help with broadband connection with at drops so much I can’t even use your online service to register fault. It’s honestly laughable
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Emma Edwards
(@b2bfreelancer) reported
@bt_uk please can you tell me why you have not responded to or resolved my BT broadband problems. Still waiting. Stressful with us all WFH and remote school learning
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Abbi Barker
(@AbbiPearce92) reported
@bt_uk No, we would phone to say it wasn't working. BT would talk us through it for them to say see if that works and it would be left at that. The upstairs box we had never worked for the 11 months we had it.
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Mike Skelton
(@MikeSke70905895) reported
@bt_uk hi im trying to cancel my broadband and phone and the number 0800 783 1401 I have tried has kept me on hold for 15mins???? Can I not cancel online? If so can you point me in the right direction please