BT (British Telecom)

BT (British Telecom) Outage Report in Thatcham, West Berkshire, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thatcham, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thatcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thatcham, West Berkshire, England 12/31/2025 04:25

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thatcham, West Berkshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Basingstoke and Newbury.

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City Problem Type Report Time
United KingdomBasingstoke Wi-fi
United KingdomNewbury E-mail
United KingdomNewbury Internet
United KingdomNewbury Internet
United KingdomNewbury Wi-fi
United KingdomNewbury Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Thatcham, England

Latest outage, problems and issue reports in Thatcham and nearby locations:

  • HenryJ489 Henry Johnson (@HenryJ489) reported from Kingsclere, England

    @bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.

  • vickyclarke76 vicky clarke (@vickyclarke76) reported from Mortimer Common, England

    @bt_uk I have been really disappointed with your service so and have only been with you since December last year. Nothing is ever dealt with when I contact your team! Please can you sort it out?

  • Nightingale26 Linda K Berkeley (@Nightingale26) reported from Lambourn, England

    @bt_uk The problem is never with Outlook, that's the cop out you always use. The problem is always with BT.

  • aidenbliss1 aiden bliss 🏳️‍🌈 (@aidenbliss1) reported from Basingstoke, England

    @bt_uk thanks to you're open reach guys my download speeds are screwed I'm now only getting 6mbps instead of the 50 or 60 I should be getting oh and all our device's excluding our phones are on a wired network so yeah

  • LeeDonkin4 Lee Donkin (@LeeDonkin4) reported from Basingstoke, England

    @MetMattTaylor @British_Airways Try @bt_uk it does get worse. Maybe it's just the "British" in the name we expect too much but then again just acceptable service would be a good start!!

  • martinborgars Martin Borgars (@martinborgars) reported from Whitchurch, England

    @BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?

  • abisarah79 AS Lambert (@abisarah79) reported from Woodcote, England

    @bt_uk No & they haven’t had a reasonable response or explanation,they’ve just been told @bt_uk don’t work sat & sun so will have to wait until Monday leaving them without landline or broadband for another 72 hrs! They had an engineer booked between 8am- 1pm today but they never came😒

  • leymude leymude (@leymude) reported from Basingstoke, England

    @BTCare @BTGroup @bt_uk Hey what’s going on, you’re still taking money out of my account for a service I don’t want when I thought we had this sorted, and you wonder why I want to cancel, seriously cheesed of now. This has been going on for months.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • PeterMcMorran1 Peter McMorran (@PeterMcMorran1) reported

    BT shamble continues - 4th installation date planned for 1-6pm yesterday. Remain in house nobody arrives despite txt to say will be with me shortly ! Can’t even get to speak to Operations Manager or lodge a complaint @bbcradioulster @bbcthe oneshow @bt_uk

  • DelbelxXx Adele Kirk (@DelbelxXx) reported

    @bt_uk please can somebody tell me when my phone and broadband will be reconnected, I am now day 5 with no services, the mini hub you have sent me has now stopped working and I have minimal mobile signal/data. Can't use my TV for Netflix, Prime or certain services on Sky either!

  • AlDavis77 Alan Davis (@AlDavis77) reported

    @bt_uk New connection Order placed 2 weeks ago. Promised for connection 26th. Didn’t happen! Called Customer Service who apologised & said it would be put on an expedited request! Checked and it’s down for 14/12! Been on hold to speak with someone for 25 mins. Call me ASAP

  • bollywooduk bollywood UK (@bollywooduk) reported

    @Gurdeep_0701 @btsport The coverage was cut off at about 35 overs of Indian innings. Did u have the same issue?

  • medman39 Nik Mediratta (@medman39) reported

    @BTCare The real cherry on the cake is that I have just had a call from a family member to say they rung the landline number and someone who lives at a completely different address picked up! If there is a company with worse customer service than this I’ve not come across it.

  • peddysuppo Pedro Suppo (@peddysuppo) reported

    @bt_uk and here we go again, after delaying my installation which was guaranteed by the sales team BT have now also messed up my account so I can’t access the BT sport app and will miss the Tyson fight this weekend. Second issue in less than 2 weeks, wish I had signed up with sky

  • scouser_abroad Scouser Abroad (@scouser_abroad) reported

    @bt_uk How or where can I submit complaints to? All 3 individuals were perfectly happy to speak to me when i was giving account details but the moment I, politely, described my broadband issues they immediately hung up. A possible mistake if it happened once. Three times though...

  • Bookmarks_books Bookmarks Bookshop (@Bookmarks_books) reported

    Every day at this time our wi-fi goes down. Despite claims of 'fixed it' We pay big money for a lousy service. @btbusinesscare @bt_uk.

  • nsdesign Gary Ennis (@nsdesign) reported

    @SFaulknerPandO @btbusinesscare @SkyHelpTeam All back now.. apparently a power outage of some sort (not at my home, so maybe the exchange)...

  • craig8051 craig805 (@craig8051) reported

    @bt_uk BT in their infinite wisdom have decided to delete my mobile number, instead of the requuested deletion of my late partners number. This was "fixed" by Donna Stanley is executive customer resolution team 3 weeks ago but it seems not as phone disconnected today. Help!!!