BT (British Telecom) Outage Report in Thatcham, West Berkshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
The latest reports from users having issues in Thatcham come from postal codes RG18.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thatcham, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thatcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 23: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (57%)
-
Wi-fi (15%)
-
E-mail (12%)
-
Phone (9%)
-
Total Blackout (5%)
-
TV (2%)
Live Outage Map Near Thatcham, West Berkshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Newbury, Basingstoke and Thatcham.
| City | Problem Type | Report Time |
|---|---|---|
 Newbury |
Internet | |
| Basingstoke |
Internet | |
| Basingstoke |
||
| Thatcham |
||
| Basingstoke |
||
| Basingstoke |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Thatcham, England
Latest outage, problems and issue reports in Thatcham and nearby locations:
-
Martin Borgars
(@martinborgars) reported
from
Whitchurch, England
@BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?
-
aiden bliss 🏳️🌈
(@aidenbliss1) reported
from
Basingstoke, England
@bt_uk thanks to you're open reach guys my download speeds are screwed I'm now only getting 6mbps instead of the 50 or 60 I should be getting oh and all our device's excluding our phones are on a wired network so yeah
-
vicky clarke
(@vickyclarke76) reported
from
Mortimer Common, England
@bt_uk I have been really disappointed with your service so and have only been with you since December last year. Nothing is ever dealt with when I contact your team! Please can you sort it out?
-
AS Lambert
(@abisarah79) reported
from
Woodcote, England
@bt_uk No & they haven’t had a reasonable response or explanation,they’ve just been told @bt_uk don’t work sat & sun so will have to wait until Monday leaving them without landline or broadband for another 72 hrs! They had an engineer booked between 8am- 1pm today but they never came😒
-
leymude
(@leymude) reported
from
Basingstoke, England
@BTCare @BTGroup @bt_uk Hey what’s going on, you’re still taking money out of my account for a service I don’t want when I thought we had this sorted, and you wonder why I want to cancel, seriously cheesed of now. This has been going on for months.
-
Henry Johnson
(@HenryJ489) reported
from
Kingsclere, England
@bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.
-
Lee Donkin
(@LeeDonkin4) reported
from
Basingstoke, England
@MetMattTaylor @British_Airways Try @bt_uk it does get worse. Maybe it's just the "British" in the name we expect too much but then again just acceptable service would be a good start!!
-
Linda K Berkeley
(@Nightingale26) reported
from
Lambourn, England
@bt_uk The problem is never with Outlook, that's the cop out you always use. The problem is always with BT.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Emma Bahl
(@blahblahbahl) reported
@bt_uk @BTCare If we have a power outage. I need to be able to make calls. If our heating goes off I need to make alternative arrangements for my mother in law accommodation or call engineers. My mobile signal is not reliable. Yes. It works some times. But I need a land line for peace of mind
-
Molly
(@kb_molly) reported
@bt_uk all our devices in our house have been booted off our WiFi network and when we try to reconnect on all devices it say incorrect password we have also tried forgetting network and reconnecting and this fail any idea what is going on
-
Maxwell_Barnish
(@Maxwell_Barnish) reported
To let people know, @bt_uk have emailed me (and many others?) saying that soon phone will move to 'digital voice' i.e. internet based phone system. The crucial issue is that they admit calls including to 999 will not work if there is a power cut. This is surely really unsafe.
-
Luke Weafer
(@PowerofWeafe) reported
@bt_uk Good evening. My Internet has been down for 4 hours and I urgently need it for meetings tomorrow from Noon (UK time). Please can you advise what the fault is? From Google, that looks to be the case. I don't think there's an issue at my end as everything else is working.
-
Dr Joseph Scales
(@josephdscales) reported
Nice to know that @bt_uk cannot offer any technical support whatsoever for hotspot users who are not also BT customers. Avoid the service if you need to access the internet without continuous faults and no recourse for customer support or even complaints
-
Rubz
(@Rubina87) reported
@bt_uk sales advisor missold me a contract, called up to cancel, new advisor said they'd call me the following day but didn't. Now on hold again on the phone having had to call back myself. Losing my patience with BT's customer service
-
Matt
(@MattFUTTrading) reported
No stream today folks due to internet issues, no internet at all now Phoned @bt_uk, engineer coming out on Wednesday Hopefully sourcing another router for tomorrow, will keep you posted. 200 PPs for tomorrow, another 100 on Wednesday if we can’t get on. The send shall happen.
-
Dr Joseph Scales
(@josephdscales) reported
@bt_uk I already called them and they said they couldn't help
-
Sue Rae
(@Sue_Rae44) reported
@bt_uk today a man from loyalty said he had moved my £137 credit for no service to my bank account. It’s not showing in BT account but not in bank either and no confirmation it’s happened. Please can you help?
-
Oscar Fricke 🌈
(@OscarFricke) reported
@bt_uk So sad, can’t afford cost of living and no longer my broadband. 12mth con. Left, told to suck it up and pay £38 a month. It’s a week of food shop. Help please .