BT (British Telecom) Outage Report in Thatcham, West Berkshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thatcham, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thatcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Thatcham, West Berkshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Thatcham and Basingstoke.
| City | Problem Type | Report Time |
|---|---|---|
 Thatcham |
||
| Basingstoke |
Internet | |
| Basingstoke |
Phone | |
| Basingstoke |
TV | |
| Basingstoke |
Phone | |
| Newbury |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Thatcham, England
Latest outage, problems and issue reports in Thatcham and nearby locations:
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vicky clarke
(@vickyclarke76) reported
from
Mortimer Common, England
@bt_uk I have been really disappointed with your service so and have only been with you since December last year. Nothing is ever dealt with when I contact your team! Please can you sort it out?
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Lee Donkin
(@LeeDonkin4) reported
from
Basingstoke, England
@MetMattTaylor @British_Airways Try @bt_uk it does get worse. Maybe it's just the "British" in the name we expect too much but then again just acceptable service would be a good start!!
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Martin Borgars
(@martinborgars) reported
from
Whitchurch, England
@BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?
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Linda K Berkeley
(@Nightingale26) reported
from
Lambourn, England
@bt_uk The problem is never with Outlook, that's the cop out you always use. The problem is always with BT.
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Henry Johnson
(@HenryJ489) reported
from
Kingsclere, England
@bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.
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AS Lambert
(@abisarah79) reported
from
Woodcote, England
@bt_uk No & they haven’t had a reasonable response or explanation,they’ve just been told @bt_uk don’t work sat & sun so will have to wait until Monday leaving them without landline or broadband for another 72 hrs! They had an engineer booked between 8am- 1pm today but they never came😒
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aiden bliss 🏳️🌈
(@aidenbliss1) reported
from
Basingstoke, England
@bt_uk thanks to you're open reach guys my download speeds are screwed I'm now only getting 6mbps instead of the 50 or 60 I should be getting oh and all our device's excluding our phones are on a wired network so yeah
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leymude
(@leymude) reported
from
Basingstoke, England
@BTCare @BTGroup @bt_uk Hey what’s going on, you’re still taking money out of my account for a service I don’t want when I thought we had this sorted, and you wonder why I want to cancel, seriously cheesed of now. This has been going on for months.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Dekatreis
(@ThirteenWrites) reported
@bt_uk Maybe if @WeAreOpenreach were willing to actually hook up my building, meaning it's no longer the only one in the street without fibre, then I'd have the choice. It's infuriating being stuck with 13mb down and 0.75mb up for working from home, never mind gaming.
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JACK
(@OneTakeJack) reported
@firefly233 @bt_uk Absolutely disgusting mate, I had one technician that told me it was the fish tank and the carpets were too thick. Had a new fish tank and carpets since then and it's still shite. They just make it up as they go along. Honestly a disgusting service.
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MattyB
(@MattyBx9427) reported
@OpenreachHelp @bt_uk To Fix you Mess You Made were trying To get an engineer out tommorow as promised it’s booked for Wednesday currently as Tommorow wasn’t available
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LOZLO
(@baeonice) reported
@bt_uk Hello. Internet still extremely slow but they are saying there is a fault on the line outside & that an engineer will check it this week. Thing is they came out in February too & said the copper line is very very long & impossible for him to find exactly where it could be.
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Ollie
(@sysollie_) reported
@bt_uk bit late, but it got resolved. noted this number down.
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Christopher Smith
(@GovSmith) reported
@btsport can you please stop being you, sat down to watch the MLB game you have advertised and nothing... again... so you have any quality control??
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ashamed Brit
(@firefly233) reported
@_Marc_74 @bt_uk Yup that speed will do everything currently. And it does them pretty good. Main issue is the huge increase in data. Easter weekend I have needed around 200Gb of data.....quicker delivery definitely would have been better.
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Rupert wilson
(@Oxfordite) reported
Text to landline messaging: @BT_UK have this service option. Has anyone successfully turned it off? #BT 0800 5875252 number does not present options to turn it off. BT don’t do public twitter (they dislike scrutiny of the answers from their support bots) #telecom #telephone
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Simon wade
(@siwade82) reported
@bt_uk The number from today is fine.I raised this complaint about the handling of our service in mid March, so will be about all of the poor service across large aspects of your service. Are the TV team the right people to do this? I would expect some from Customer service to do this.
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DassieGirl1
(@DassieGirl1) reported
@bt_uk @DrJohnCosgrove Exact same problem here too. Netflix, All4, ITVHub all work fine. iPlayer crashes BT minihub