BT (British Telecom) Outage Report in Thatcham, West Berkshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thatcham, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thatcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 22: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Thatcham, West Berkshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Basingstoke and Newbury.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Phone | |
| Basingstoke |
TV | |
| Basingstoke |
Phone | |
| Newbury |
Wi-fi | |
| Basingstoke |
Internet | |
| Basingstoke |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Thatcham, England
Latest outage, problems and issue reports in Thatcham and nearby locations:
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Henry Johnson
(@HenryJ489) reported
from
Kingsclere, England
@bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.
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Linda K Berkeley
(@Nightingale26) reported
from
Lambourn, England
@bt_uk The problem is never with Outlook, that's the cop out you always use. The problem is always with BT.
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mikef
(@fiddler_mike) reported
from
Kingsclere, England
@bt_uk is there a problem with the BT email service at the moment? Cheers
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Lee Donkin
(@LeeDonkin4) reported
from
Basingstoke, England
@MetMattTaylor @British_Airways Try @bt_uk it does get worse. Maybe it's just the "British" in the name we expect too much but then again just acceptable service would be a good start!!
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leymude
(@leymude) reported
from
Basingstoke, England
@BTCare @BTGroup @bt_uk Hey what’s going on, you’re still taking money out of my account for a service I don’t want when I thought we had this sorted, and you wonder why I want to cancel, seriously cheesed of now. This has been going on for months.
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Martin Borgars
(@martinborgars) reported
from
Whitchurch, England
@BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?
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Tom Hogan
(@TheTomothy) reported
from
Basingstoke, England
@virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?
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aiden bliss 🏳️🌈
(@aidenbliss1) reported
from
Basingstoke, England
@bt_uk thanks to you're open reach guys my download speeds are screwed I'm now only getting 6mbps instead of the 50 or 60 I should be getting oh and all our device's excluding our phones are on a wired network so yeah
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AS Lambert
(@abisarah79) reported
from
Woodcote, England
@bt_uk No & they haven’t had a reasonable response or explanation,they’ve just been told @bt_uk don’t work sat & sun so will have to wait until Monday leaving them without landline or broadband for another 72 hrs! They had an engineer booked between 8am- 1pm today but they never came😒
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vicky clarke
(@vickyclarke76) reported
from
Mortimer Common, England
@bt_uk I have been really disappointed with your service so and have only been with you since December last year. Nothing is ever dealt with when I contact your team! Please can you sort it out?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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ben
(@benjpo) reported
@bt_uk my broadband is down because there’s an electrical fault at the cabinet. I have a mini hub but it seems to be throttled. On the same mobile network I get 100 down and about 10 up but on the hub, 5ghz or 2.4ghz I get 20 down and 5 up. Is it throttled?
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Leon Renilson
(@LeonRenilson) reported
@btbusinesscare I’ve been forwarded a copy of YOUR ’update’ to BT, so lets begin <Please can the CP case manage this and set the customer's expectations, as he's advised us he's not had any updates or timescales> so, first of all, Please point me to where I claim not to have had updates FROM BT
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Nick Barnes
(@Nickbarnes45) reported
@bt_uk Unable to report repeated loss of broadband signal as all they do is test the speed and we get no further down the repair line. It’s poor over most of our area.
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Amit Kamlani
(@AmitKamlani) reported
@bt_uk very frustrating. My broadband connection went live 2 days ago but my Smart Hub 2 still hasn’t arrived and when I called customer service yesterday I couldn’t get a straight answer. It says dispatch delayed on track my order but for how long?!
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Mark Baldwin
(@3balders69) reported
@henrywinter Compared to the worst ever Henry.....Steve Mcmanaman @btsportfootball @btsport
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Ian Bailey 💙
(@ibailey500) reported
@bt_uk is there a problem with BT broadband in Kings Hill Kent? ME19
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Talitha Pringle
(@TaggieTweets) reported
.@btsport, my bfs bought a month pass through the site to use on ps5. He's realised the app is absolute **** & wants to change it to sky to have as a channel. He rang customer service within 15 mins of activating & was told no. Can you fix this? #BTSport #ShitService #SortHimOut
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TJ
(@curvyfml) reported
@bt_uk is there a problem with your app? Trying to pay my bill and it gets as far as verify with my bank app and then won’t accept the verification!
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reflexcc
(@reflexcc1) reported
@bt_uk I need help ASAP. I’ve been trying to connect to the WiFi on my PC for the past hour however it will say in connected to the WiFi but not the internet, when I look for the problem it says DNS Server not responding, I have an important class to attend to in 2 hours!! HELP.
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david marney
(@shaydavefall) reported
from
Caddington, England
‘Miles away from Their best’ is a fair assessment from @btsport of @FCHTOnline performance today. Very disappointed with Pete Wild in front of the cameras let himself down.