Is BT (British Telecom) having an outage in Tetbury, Gloucestershire, England?

@BTCare Yep done that. It fails at step 8 and never sends PIN. I have waited many hours and asked for a new PIN several times.

@BTCare Hi, I spoke to 1 of your complaints handlers yesterday: Natasha. As a resolution specialist she left a lot to be desired. Rude, condescending, arrogant, & unhelpful. As a long standing customer, I expected better.

@BTCare You could not be more inaccurate if you tried. You have issued me with 2 landlines, 2 cloud phones, no broadband to my business and “allegedly” fitted a hub in the wrong building which you did not have access. Cancel all my contacts.

@BTCare Hi, i’ve just had a generic e-mail saying my complaint has been dealt with and closed,NO-ONE has spoken to me and given me a explanation. This is absolutely shocking customer service. I’m going to the ombudsman.

@BTCare No BOTH wired and wireless issues.. 20-25Mbps

@AndBall79 @BTCare @OpenreachHelp I will stick with Sky if they are this bad

@BTCare no one has been out, i haven't been asked to do much at really, been sent a WiFi location info sheet (but that isn't the problem really!), and im getting called back next Tuesday (could be Saturday, but i said in the week is easier, (Next time lady is working again). #NotFair

@BTCare Hi there . Today is fifth working day still no response from Bt about my complaint or any thing

@BTCare Well the 14th has come and gone and still no broadband. @BTCare @SkyUK @OpenreachHelp you’re all as bad as each other. It’s just a shame @virginmedia can’t install until 29th. @itvMLshow my suggestion would be don’t move at all!😡

@BTCare Please don sign the obvious. Review the notes. It being a problem for a while.

@BTCare I’ve left BT. Only so much BS I can handle. Inability to resolve problems, and staff not even attempting to resolve a problem for 5 days until I rung up to find out what’s happening. Then when I say I’m leaving problem is miraculously looked in to and resolved. Too late

@SCNathan @bt_uk @BTCare @TalkTalk The entire company is an embarrassment. The poor frontline staff are trying to do a job and the infrastructure, processes, management are a joke.

@BTCare BT fail to reimburse over £1500 in mid sold telphone line charges, which they accept liability for!Worst customer services I have encountered!