BT (British Telecom) Outage Report in Herne Bay, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Herne Bay, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Herne Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 16: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Herne Bay, Kent, England
The most recent BT (British Telecom) outage reports came from the following cities: Whitstable and Deal.
| City | Problem Type | Report Time |
|---|---|---|
 Whitstable |
Internet | |
| Deal |
||
| Deal |
Internet | |
| Margate |
Internet | |
| Faversham |
Internet | |
| Margate |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Herne Bay, England
Latest outage, problems and issue reports in Herne Bay and nearby locations:
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Lou
(@voreppeprincess) reported
from
Canterbury, England
@bt_uk hi bt, having problems with your BT sport channel on sky q platform. Was meant to have someone from your tier 2 team contact me and it still hasn’t been sorted? Please can someone deal with this? I am vulnerable. Thank you
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Mark Galea
(@imabudgieatlast) reported
from
Margate, England
@SkySports @btsport I WILL NOT BE PAYING FOR A SINGLE ONE OF YOUR PPV GAMES AND IF THE SO CALLED SUPER SUNDAY AND SUCH LIKE ONLY SHOWS GAMES OF IN YOUR OPINION SO CALLED LESSER TEAMS I WILL CANCEL ALTOGETHER GUESSING I WON'T BE THE ONLY ONE
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Xantiriad
(@Xantiriad) reported
from
Canterbury, England
@btsport four crashes on 2 different PS4s today. I see from twitter I’m not the only one. Urgent fix needed please.
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suzanne29
(@woods_suzanne) reported
from
Margate, England
@BTCare please stop charging me and handle my complaint VOL013-364174698584
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Dominic moore
(@DomJMoore) reported
from
Canterbury, England
@bt_uk actually disgusted with You guys, re contracted on 27/6 with a free Alexa, it’s now 3/9 and still nothing has arrived have called multiple times and keep getting fobbed off, is this how you treat a customer of 20 years 😡😡😡, I want this sorted NOW!!!!!
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Lee Langford
(@leelangford66) reported
from
Herne Bay, England
The chap presenting @btsport Ashes coverage appears a little bored by the slow-moving nature of test cricket.
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JannerJo
(@JoTreharne) reported
from
Canterbury, England
@bt_uk help! Big match tonight and broadband not working... flashing pink light... helllllppppp
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Tim Shufflebotham
(@spart1cus) reported
from
Canterbury, England
What BBC pay for #Liniker is nothing to what #BTsport pay him & you can see difference in class on BT as the studio is field with talent around him because they pay more than #BBC now if want compare #Winkleman pay fo celeb on down talent show then yes licence fee is questionable
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St
(@St_MargateUk) reported
from
Margate, England
Not only has the broadband service been bad, your mobile service is rubbish and you mislead customers when taking out contracts. @Ofcom @bt_uk @Capt_Hastings
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St
(@St_MargateUk) reported
from
Margate, England
@bt_uk you keep on promising to call and don’t! I keep on dming you to remind you and still you don’t call to sort out this fiasco. Bb Service dropsout constantly, mobile on h+, customer service is nonexistent and you are charging more than quoted when contract taken out. @Ofcom
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JannerJo
(@JoTreharne) reported
from
Canterbury, England
@bt_uk @AlexCanterbury Trying to 'track the fault' but even that doesn't work 🤬🤬🤬I am working at home tethered to my mobile on 4G (don't get me started on useless 'Bt-FON') and have used all my data.
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JannerJo
(@JoTreharne) reported
from
Canterbury, England
@bt_uk Yes had some online chat help and there is an external fault.
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whenpateswentup
(@davegow1) reported
from
Chilham, England
@bt_uk Still waiting for internet to be activated, was told 28/9/2020, made several calls to you, today I was told there is no capacity at the nearest junction box, why do you offer a service you cannot supply?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Roberts
(@TomRoberts2212) reported
@bt_uk @AshtonWestMIB For better or worse that was the only problem we have had for many years (10 plus). Interestingly all our contact was by phone and they blamed it on cable damage at a site some 50 miles away. All the best TomR
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FatSnowflakes
(@FatSnowflakes) reported
from
Carlton on Trent, England
@bt_uk @BTCare I have an old BT Duet 210 handset, just gone over to a broadband where the 'landline' goes down the actual internet. but my old handset is not 'ringing' anymore, is there a reason
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Sohaib Ashraf
(@SohaibAshrafUK) reported
@bt_uk 'When we need you to return your kit, you'll see an option to 'Return your BT kit' after logging into My BT.' This option does not exist. And your help page links to the page with the non-existant option. Please help.
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Gemma Tolchard
(@gem10986) reported
@bt_uk - I have just received the most appalling customer service! On the line for over 50 minutes and no resolution to my query! Your representative ‘Harry’ was rude and patronising! Disgusting!
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Antony Scerri
(@tonysblabla) reported
@bt_uk Wow that ridiculous i have always used vpn and never had a problem, what changed? And this from a supposed ISP.
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Catherine
(@cathrat) reported
@McDermottQC @bt_uk I have been trying to end my contract with BT. Spoke to 5 people all saying something different. 3 of them had no customer service skills whatsoever. I have made a formal complaint. If they say let’s see what we can do for you and offer a couple of £’s off you get a new contract
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MissipiDog
(@MissipiDog) reported
@bt_uk One of my BT queries is why you guys always seem to have issues with broadband speed despite being a multi million dollar company. Not happy with this service whatsoever. WIFI has been performing terribly several times this month out of nowhere for no apparent reason.
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My dad was a toolmaker parody
(@HumanBollard) reported
Well this is interesting @bt_uk My broadband is down and when I use the online checker is says you can’t find my account.
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Tom Roberts
(@TomRoberts2212) reported
@bt_uk @AshtonWestMIB Ashton - it will be interesting to see how quickly they fix the problem now that they, presumably, know of it. We were without Internet, a couple of weeks ago, for about two days. It was a different provider but all our contact was by phone.
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Antony Scerri
(@tonysblabla) reported
@bt_uk No its your website. You may not support use of some services over vpn. Phoning soon anyway because you have messed up my account billing again! Had to revert my last contract change last year, now i appear to be paying for two different call plans, hopeless account management!