Is BT (British Telecom) having an outage in Herne Bay, Kent, England?

RV (@MrRV) reported 10 days ago from Sturry, England

@BTCare Thanks for a very professional response to what I realise was a very rude tweet. Yeah, hub dropped to orange then flashing and back to Blue....and then repeated a couple of times. Not the best timing as was end of the Bath\Quins match!

James 🧙🏻‍♂️ (@James_Pr0) reported one month ago from Deal, England

@btsport As your service is getting worse, with losing the #UFC - will be adjusting your costs to reflect a lesser service? #BTSport

David Parker (@magfan) reported 3 months ago from Monkton, England

@btsport Just need the broadband speed now to watch it! BT help me!

stephaniegriffiths (@stephdebeauvoir) reported 4 months ago from Deal, England

@BTCare Outreach have told me BT are responsible for this. Outreach are just the service

Simon Moores (@SimonMoores) reported 4 months ago from Margate, England

@btbusinesscare @BTCare It’s a big problem and he needs help apparently

Simon Moores (@SimonMoores) reported 4 months ago from Margate, England

.@btbusinesscare That’s a mystery solved. Shocked BT engineer just walked me into a neighbouring building site past two sheepish EU workmen and showed me a large hole with a neatly severed cable. BT completely unaware of severity and of the local outage problem.

Denise Knights (@denisejknights) reported 4 months ago from Faversham, England

@BTCare are your email servers down ? Only I can’t send and I haven’t received emails since 10.30am

Matt Gilbert-Warsop (@bobmanuk) reported 4 minutes ago

@BTCare I ordered a BT line and BB when i moved house, 2 months later we actually get a line, but it doesnt work, needs dig work on the road near the property. Openreach repeatedly give excuse that dig work has been arranged but never gets done.

Mitsouko (@Vivienne17) reported 6 minutes ago

@BTCare This has not worked as you might expect and I have been told to await a call tomorrow from 11. I think you should update everyone nationally and acknowledge the problem. I am awaiting an urgent email and I am sure others are too. This is not acceptable service

Kris Hodge (@J3ddN3r0) reported 9 minutes ago

@BTCare @caymsortweeted @BTCare any news on the timescale of outage. Losing business like crazy! #unemployedifthiscontinues

Matt Gilbert-Warsop (@bobmanuk) reported 10 minutes ago

@BTCare @OpenreachHelp 4 months waiting for you to organise a working phone line, it is STILL not working, Tried talking to BT staff and get hung up on. Im sick of the weekly promises just to get let down repeatedly

Jade Skilling (@jadeskilling_) reported 32 minutes ago

@BTCare I understand a lot of people on the site have had the same problem, so I don’t understand why it seems like this is the first time BT have heard about this site & the fact it’s a fibre connection?

Renico Nameplates Ltd (@renico_ltd) reported 39 minutes ago

@btbusinesscare help???

Jade Skilling (@jadeskilling_) reported 43 minutes ago from Coventry, England

@BTCare your customer service is HORRENDOUS... feel like you’ve never dealt with anyone moving in to a new build before because no one seems to know what to advise us?!?! So much conflicting information - so poor!

Barnesy (@oldsnotter) reported 46 minutes ago

Catastrophic experience with @bt_uk @BTCare Happy to have switched immediately back to @SkyUK Never again BT, never again! #MASSIVEFAIL

Renico Nameplates Ltd (@renico_ltd) reported 47 minutes ago

@BTCare @bt_uk we had a lovely engineer Craig, who has had to ask for a cable replacement. But...4 days to change a cable? Our business has no phone or internet access? #help #nouse

Chris Chilton (@Chris181266) reported 49 minutes ago

@BTCare If this is any help these are the numbers they used to call me 01639676590 & 01639678450