BT (British Telecom) Outage Report in Herne Bay, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Herne Bay, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Herne Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 19: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Herne Bay, Kent, England
The most recent BT (British Telecom) outage reports came from the following cities: Canterbury, Whitstable and Deal.
| City | Problem Type | Report Time |
|---|---|---|
 Canterbury |
Internet | |
| Whitstable |
Internet | |
| Deal |
||
| Deal |
Internet | |
| Margate |
Internet | |
| Faversham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Herne Bay, England
Latest outage, problems and issue reports in Herne Bay and nearby locations:
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Dominic moore
(@DomJMoore) reported
from
Canterbury, England
@bt_uk actually disgusted with You guys, re contracted on 27/6 with a free Alexa, it’s now 3/9 and still nothing has arrived have called multiple times and keep getting fobbed off, is this how you treat a customer of 20 years 😡😡😡, I want this sorted NOW!!!!!
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St
(@St_MargateUk) reported
from
Margate, England
@bt_uk you keep on promising to call and don’t! I keep on dming you to remind you and still you don’t call to sort out this fiasco. Bb Service dropsout constantly, mobile on h+, customer service is nonexistent and you are charging more than quoted when contract taken out. @Ofcom
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suzanne29
(@woods_suzanne) reported
from
Margate, England
@BTCare please stop charging me and handle my complaint VOL013-364174698584
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St
(@St_MargateUk) reported
from
Margate, England
Not only has the broadband service been bad, your mobile service is rubbish and you mislead customers when taking out contracts. @Ofcom @bt_uk @Capt_Hastings
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JannerJo
(@JoTreharne) reported
from
Canterbury, England
@bt_uk help! Big match tonight and broadband not working... flashing pink light... helllllppppp
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Tim Shufflebotham
(@spart1cus) reported
from
Canterbury, England
What BBC pay for #Liniker is nothing to what #BTsport pay him & you can see difference in class on BT as the studio is field with talent around him because they pay more than #BBC now if want compare #Winkleman pay fo celeb on down talent show then yes licence fee is questionable
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Bradshaw
(@NickBradshaw_UK) reported
@SkyHelpTeam Your WiFi is so slow and keeps disconnecting. I pay for broadband boost which is still no good. I left @BTCare which worked great. I joined your Sky broadband in November can I leave without penalty or am I stuck with your crap for 18 months?
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Mark Chung 🏴 🇬🇧 🇨🇳 🇮🇪
(@markechung) reported
@bt_uk fault has finally been fixed & when I asked about compensation your advisor at 1.28pm today he deliberately cut me off when I said I wanted to lodge an official complaint about the amount of compensation he offered. you really are a poor company for #CustomerService
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Alex Perry
(@alexgraceperry) reported
@bt_uk useless service. Internet due to be switched last Friday and they couldn't do it. Rescheduled for today and nobody has turned up - useless. Are you going to reimburse my partner and I for loss of earnings as we can't work from home without internet?!
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Graham Carr
(@GraCarr) reported
@bt_uk Sadly my rural BT broadband is 5 down & 1 up so no amount reliable WiFi is going to change that
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Duncan McDonald
(@DunkMcDee) reported
@bt_uk Hi, I signed up in December and received first 3 mths free in Black Friday deal. 1st bill arrived - had to ring as I was charged. 2nd bill - have to ring as I've been charged. What do you think's going to happen on my 3rd bill? Any chance you can help?
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Chris Green
(@ChrisGreenCG) reported
from
Portsmouth, England
@bt_uk it’s really poor when you phone for help and the call centre yell at you and when you ask to speak with a manager they hang up. Come on BT train your staff better.
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Gareth Parfitt
(@SpursGazz) reported
@SkyHelpTeam @bt_uk very disappointed how an engineer can attend site to fix issues and then within half hour of them leaving the issue has got worse. Not good customer service or a good experience at all. Cant speak to anyone as all automated #poorcustomerservice #vulnerable
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Kev
(@bramblesong) reported
@bt_uk So having had the equipment despatched I’ve just received an SMS saying the installation now will NOT be going ahead? Is that true? When is it going to be rescheduled for? What happens to my existing Sky service, will that continue or have you already told them to disconnect?
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gillian chapman
(@missgill2003) reported
@bt_uk Unfortunately I have resorted to this as even your serious complaints team have breached there 5 days to get back to me after admitting you were at fault via the poor call handler who I spoke to !
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Emily
(@Malteasermilly) reported
@aboyd91 @bt_uk Don't do it. It will be the worst mistake you make! We've had 3 months of problems with bt and they still can't get it right. We are leaving them if they cant do it this time