BT (British Telecom) Outage in Herne Bay, Kent, England

@bt_uk hi bt, having problems with your BT sport channel on sky q platform. Was meant to have someone from your tier 2 team contact me and it still hasn’t been sorted? Please can someone deal with this? I am vulnerable. Thank you

@SkySports @btsport I WILL NOT BE PAYING FOR A SINGLE ONE OF YOUR PPV GAMES AND IF THE SO CALLED SUPER SUNDAY AND SUCH LIKE ONLY SHOWS GAMES OF IN YOUR OPINION SO CALLED LESSER TEAMS I WILL CANCEL ALTOGETHER GUESSING I WON'T BE THE ONLY ONE

@bt_uk Still waiting for internet to be activated, was told 28/9/2020, made several calls to you, today I was told there is no capacity at the nearest junction box, why do you offer a service you cannot supply?

@btsport four crashes on 2 different PS4s today. I see from twitter I’m not the only one. Urgent fix needed please.

@bt_uk @AlexCanterbury Trying to 'track the fault' but even that doesn't work 🤬🤬🤬I am working at home tethered to my mobile on 4G (don't get me started on useless 'Bt-FON') and have used all my data.

@bt_uk Yes had some online chat help and there is an external fault.

@bt_uk help! Big match tonight and broadband not working... flashing pink light... helllllppppp

@bt_uk actually disgusted with You guys, re contracted on 27/6 with a free Alexa, it’s now 3/9 and still nothing has arrived have called multiple times and keep getting fobbed off, is this how you treat a customer of 20 years 😡😡😡, I want this sorted NOW!!!!!

@bt_uk you keep on promising to call and don’t! I keep on dming you to remind you and still you don’t call to sort out this fiasco. Bb Service dropsout constantly, mobile on h+, customer service is nonexistent and you are charging more than quoted when contract taken out. @Ofcom

What BBC pay for #Liniker is nothing to what #BTsport pay him & you can see difference in class on BT as the studio is field with talent around him because they pay more than #BBC now if want compare #Winkleman pay fo celeb on down talent show then yes licence fee is questionable

Not only has the broadband service been bad, your mobile service is rubbish and you mislead customers when taking out contracts. @Ofcom @bt_uk @Capt_Hastings

@BTCare please stop charging me and handle my complaint VOL013-364174698584

@mustbecwaced @bt_uk Time you where getting hold of BT chief executive. @bt_uk absolutely pathetic the customer service you have received. They should be paying you for having to use your mobiles, sorting the problem and apologising for for everything they’ve put you through.

@bt_uk The engineer came today, needing access to house. He and I both hope that the problem is fixed, though we’re not sure how. I was merely pointing out the anomalies in the computer-generated conversation.

@bt_uk I’ve been waiting all day for a call back and a call comes to my landline rings once and then hangs up! (17 May Complaint ref: VOL013-587562504305 A manager please call before 2pm today) still waiting! My notes say call my mobile!

@bt_uk I’m still waiting for a manager to call. This is getting beyond a joke. I want to resolve the complaint and move on.

@jamclarkey @TinManVlogger @bt_uk Mobile network coverage doesn’t extend to all parts of Hertfordshire, let alone the UK though - even if you are in a position to afford it.

@bt_uk Still no Internet… and it’s Wednesday, the day we were told our service would be restored by “at the latest”. When is close of play for your engineers?

@jamclarkey @markwilkinson1 @bt_uk So if the end user doesn’t require or want a more expensive fibre service They will be made to move as they will no longer have a phone service ? So if that’s the case would it be considered that they are being forced to a more expensive service just to have a home phone ?

WiFi & subscription channels from @bt_uk went down monday morning. Reported it online and got an email about an open case. Since then I've had no contact about what's happening and the date keeps changing when i check. Almost out of data on phone and i need wifi for work things

@TinManVlogger @markwilkinson1 @bt_uk I believe the deployment strategy for Digital phones 1st moving those customers who are on a full fibre service. There's another Openreach programme that introduces copper stop sells when a fibre services becomes over 75% available. Meaning end users will need to move onto fibre

@bt_uk As a shareholder and a customer, I would prefer you to concentrate on your core business ! Jumping on bandwagons is neither big nor clever.