BT (British Telecom)

BT (British Telecom) Outage Report in Cold Ash, West Berkshire, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Cold Ash, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Cold Ash and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Cold Ash, West Berkshire, England 02/05/2025 10:50

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Phone (10%)

    Phone (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Cold Ash, West Berkshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Basingstoke, Newbury and Thatcham.

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City Problem Type Report Time
United KingdomBasingstoke Internet
United KingdomBasingstoke Phone
United KingdomNewbury Wi-fi
United KingdomBasingstoke E-mail
United KingdomThatcham E-mail
United KingdomThatcham E-mail

Community Discussion

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BT (British Telecom) Issues Reports Near Cold Ash, England

Latest outage, problems and issue reports in Cold Ash and nearby locations:

  • LeeDonkin4 Lee Donkin (@LeeDonkin4) reported from Basingstoke, England

    @MetMattTaylor @British_Airways Try @bt_uk it does get worse. Maybe it's just the "British" in the name we expect too much but then again just acceptable service would be a good start!!

  • Nightingale26 Linda K Berkeley (@Nightingale26) reported from Lambourn, England

    @bt_uk The problem is never with Outlook, that's the cop out you always use. The problem is always with BT.

  • abisarah79 AS Lambert (@abisarah79) reported from Woodcote, England

    @bt_uk No & they haven’t had a reasonable response or explanation,they’ve just been told @bt_uk don’t work sat & sun so will have to wait until Monday leaving them without landline or broadband for another 72 hrs! They had an engineer booked between 8am- 1pm today but they never came😒

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • HallPjh7 Peter Hall (@HallPjh7) reported

    @bt_uk Why am I unable to speak to customer services. My mother is 92 and has an external phone fault that Bt cannot repair for 5 days. She has a care line unit in case she has a fall which will not work without a phone line.

  • HallPjh7 Peter Hall (@HallPjh7) reported

    @BTCare why am I unable to speak to someone in customer services? My mother is 92 and has a phone fault. BT cannot repair for 5 days. In all this time she is without a phone and most importantly her care line emergency unit because it is connected to a phone line.

  • hampshirebus CJ (@hampshirebus) reported

    @btsport Why do you show All Stars v Rock Stars maths challenge not in the right order? Been watching them in the intermissions of European cricket. Wht not show chronologically? May be repeats but 'til this wk I've never seen them so would have been nice to see in right order.

  • NoelMar79286349 Noel Martin (@NoelMar79286349) reported

    @call_claims @bt_uk @Mishcon_de_Reya Thank you for contacting me, but because I'm not a resident of the UK I will be unable to avail of what appears to be a much needed service.🙏

  • mintyfresher Hero (@mintyfresher) reported

    @bt_uk My mother is self employed and can't connect to the internet so losing money on that, I stream gaming and can't even connect to a game server because of the terrible connection! When I do I have 1100 ping and ridiculous packet loss which makes anything unplayable.

  • paulgilpin Paul Gilpin (@paulgilpin) reported

    @easyJet Thanks Tiffany - even that website link you sent me is not working for me. I suspect it may be a @bt_uk issue.

  • TrackologyUK Russ Jones (@TrackologyUK) reported

    @daveblackiston @bt_uk I have exactly the same problem, currently on DAY 3 without a phone and 3 different lies back from BT. How long did it take to get your line live again?

  • paulgilpin Paul Gilpin (@paulgilpin) reported

    Hi there @easyJet - is you website down at present? I'm trying to access it through @bt_uk Broadband with no success.

  • Sugarflick Sugarflick (@Sugarflick) reported

    A message to all our customers we are soon losing our landline I’ve had enough of @btbusinesscare after almost 13 years a business customer they still can’t get my address right or my company name then today a letter in a thick padded envelope😱what an absolute waste of money !

  • mattwhitthread matt whitthread (@mattwhitthread) reported

    @bt_uk I don't need to report it, I reported it on the day I lost service on 21 Sept, you have resolved nothing