EE outages and service status in Thetford, England

Problems in the last 24 hours in Thetford, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Thetford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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EE Issues Reports Near Thetford, England

Latest outage, problems and issue reports in Thetford and nearby locations:

• 
  MrsGershwin #NoWarWithIran (@EastAnglear) reported 31 minutes ago from Brandon, England

  @EE Hi, please help with my mobile wifi box. It is showing a red dot on the box and I can't connect. Thank you.

• 
  Ben Lord (@benlorduk) reported 32 minutes ago from Ixworth, England

  Alongside this @EE fails to grasp they have mis-sold the spending gap by failing to tell me what it did/didn’t include. In recognition of over 10 years loyalty to them, they’ve dismissed my complaint and referred to the ombudsman! Shocking display of customer service! 2/2

• 
  Ian Tregale (@IanTregale3) reported 41 minutes ago from Thetford, England

  @EE @SamsungUK @B0aty Great phone shame about the network ££££££

• 
  Ben Lord (@benlorduk) reported 45 minutes ago from Bury St. Edmunds, England

  @EE All types of data coverage has been horrendous in IP31 this week. Phone signal has been very weak too. What’s going on as you’re usually excellent?

• 
  Ben Lord (@benlorduk) reported 52 minutes ago from Ixworth, England

  So @EE failed to put a spending cap on one of my business lines in October - over £430 of spend that this should have prevented and they’ve offered me £30 compensation for service failure! All the years I’ve been a customer and they offer no loyalty whatsoever 1/2

• 
  Tracey Wilson (@poohbear8911) reported 54 minutes ago from Mundford, England

  @EE Can you help I am on pay as you go with a iPhone 8 and I can not send photo or picture text messages 😥😥

• 
  johnshearman (@johnshearman73) reported 58 minutes ago from Hingham, England

  Days of fault being fixed , 6 wks later still nothing been on the phone chasing them up been on hold for 40 mins then been cut off!! So what have you got to say for yourself @EE . One disappointed customer 😒.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stuart Marshall (@MrMclarenNUFC) reported 35 seconds ago

  @ee Is there any chance you can switch back on your masts and stop offering a sub service for the same money. You’re bloody terrible

• 
  Rob Plant 🇮🇪🇮🇪 (@showmebadgers) reported 2 minutes ago

  @EE hi there I’ve been told I need to send back my WiFi router otherwise I’ll be charged however I’ve messaged service desk on here several times but they’re not responding!!!!! We didn’t receive any postage information or barcode to send the box back.

• 
  sunil bedi (@colnbrook1) reported 3 minutes ago

  @EE Hi there The link you have sent does not work - have tried other connections and still fails - no point now as I am arriving back to U.K. tomorrow- this is soooo disappointing and I would like to be compensated. Really has caused me issues

• 
  sunil bedi (@colnbrook1) reported 7 minutes ago

  @EE Poor customer service - not willing to compensate- being shoved around and a really “Not my problem” attitude

• 
  Jane Keywood (@Janeyk12) reported 8 minutes ago

  Shocking service from @EE, says open until 9 get closed message, can’t update my account online - no extra help just ring, try to ring wont let me speak to anyone…appalling and distressing, just going around in circles…TERRIBLE

• 
  Tanya Ho (@tho78450) reported 9 minutes ago

  @EE @RachyAlves No you're not. I'm sure. Five calls later and mostly difficult or rude advisers

• 
  Andrew Berry (@andrewsberry68) reported 11 minutes ago

  @EE it one thing claim to have the best service but it's now been waiting to speak to someone for 23mins, not a good service

• 
  Sir Rapid Rod (@RodRapid1784) reported 11 minutes ago

  @EE It's just the signal

• 
  Jambags (@jambags) reported 13 minutes ago

  @EE I can’t get anywhere, I go to order help, put tracking number in and it says “it’s been delivered, click here for refund and return”, I DID NOT receive the item, there’s no option in the help section for this!

• 
  🗽💋Michelle💙😎 (@ChelBelle1983) reported 15 minutes ago

  @ee how am I supposed to pay my phone bill when the app has been down for about a week?