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EE Outage Report in Thetford, Norfolk, England

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Thetford, Norfolk, England 02/02/2026 23:30

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Thetford, England

Latest outage, problems and issue reports in Thetford and nearby locations:

  • benlorduk Ben Lord (@benlorduk) reported from Ixworth, England

    Alongside this @EE fails to grasp they have mis-sold the spending gap by failing to tell me what it did/didn’t include. In recognition of over 10 years loyalty to them, they’ve dismissed my complaint and referred to the ombudsman! Shocking display of customer service! 2/2

  • EastAnglear MrsGershwin #NoWarWithIran (@EastAnglear) reported from Brandon, England

    @EE Hi, please help with my mobile wifi box. It is showing a red dot on the box and I can't connect. Thank you.

  • poohbear8911 Tracey Wilson (@poohbear8911) reported from Mundford, England

    @EE Can you help I am on pay as you go with a iPhone 8 and I can not send photo or picture text messages 😥😥

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • MichaelJDonaghy Michael Donaghy (@MichaelJDonaghy) reported

    @EE This needs escalating properly, I need a manager/supervisor to contact me personally to resolve this. Someone needs to take some responsibility and sort this out. Please help.

  • TallesHentz Talles Hentges (@TallesHentz) reported

    @EE Thanks for the reply, But not worth the time. I ended up getting a new SIM card on a EE store. Where they said they couldn't help me with the card I bought at Sainsbury's. Which was also disappointing.

  • AmyGriffiths159 Amy Griffiths (@AmyGriffiths159) reported

    @EE my Broadband isn't connecting to our devices had this issue last night and now this afternoon. We have reset the Internet several times.

  • richie_ije Richards (@richie_ije) reported

    @EE I regret getting on a SIM contract with your company. Your network is crap, weak outside and never works indoors.

  • ashleighlowther Ashleigh Lowther (@ashleighlowther) reported

    @EE really disappointed I tried to upgrade on the EE app, kept crashing I gave it a final go then it worked. Then an email saying ‘a problem with your order please call’ but when I called they had no record of my order and wanted to start the whole process again? 🙄

  • gill_otty Gill D Otty (@gill_otty) reported

    @EE 25 years as a customer

  • Nperry2189 Nial Perry (@Nperry2189) reported

    @EE is your internet down? Our modem won’t connect and is just staying fixed green

  • VincentVanCloth Vinny (@VincentVanCloth) reported

    @bt_uk or @EE or whatever you want to call yourselves these days are absolutely shambolic you really are......even your own staff can't sort this mess out @WatchdogBBC .....you can take your equipment back.... I don't want it, doesn't work anyway

  • trampolinefreak Philipa Mafalda (@trampolinefreak) reported

    @EE I changed my tv service over to you and it’s been a disaster. I was told that I would have Netflix without ads and would receive a second mini tv box. Now I’m told they will be extra if I want them. I am unimpressed. And the first box arrived late! What’s going on?

  • rebelrouser29 terry 🖤 (@rebelrouser29) reported

    @EE And if you read my post (Bot) it was a general gripe how bad the signal is here in the UK around the small towns. Yet in the bleakest of areas around Norway, you get a 5G signal.