EE outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Lee Stainthorpe (@leechef69) reported 49 seconds ago from Darlington, England

  @EE I was a chef on the quayside, now a little further south and inland. The issue is with my home broadband. Have done the usual switch off & back on. Reset etc. Still run big, for want of a word, at a snails pace, at best. Any help will be appreciated.

• 
  Dave (@davedome) reported 53 seconds ago from Darlington, England

  @EE what's going on in the DL3 area? Had zero signal since 16:22 yesterday (06/09/22) the text said should be back up within 6hrs! No further communication and still without any signal or data.

• 
  Mick Jones (@mick_jones75) reported 3 minutes ago from Darlington, England

  @EE Yep, anyone who stumbles across my tweet having the same issue, uninstall the app then reinstall, something wrong with the update from EE where its not updating the installed app.

• 
  Dave (@davedome) reported 8 minutes ago from Darlington, England

  @mardybumkate @EE I've been without signal since 16:22 yesterday, text said within 6hrs should be resolved, yet here I am with no signal or data or any further updates, I'm in the DL3 area.

• 
  Tori Gill (@Tweeter_Tori) reported 8 minutes ago from Darlington, England

  @EBrook33 @EE It’s crap!

• 
  Alison B. Lowndes ✿ (@AlisonBLowndes) reported 10 minutes ago from Newsham, England

  This led to an even worse inconvenience #fwp trying to remove the @EE voicemail notification. Finally found a fix. You should sort the UI on @SamsungMobile to allow the notification to be cleared #pantsUX

• 
  Josh Palin (@Palin1993) reported 12 minutes ago from Darlington, England

  @EE can you let us know what is happening to 3G/4G signal in Darlington. Been without internet in this area (DL1) for three days.

• 
  toby hodkinson (@whoabetty84) reported 19 minutes ago from Darlington, England

  @EE who knew that nearly 1month to do a home move it still wouldn't be completed!! Wow that's great customer service 🤦

• 
  Chris (@CJXXXXW) reported 24 minutes ago from Darlington, England

  @EE Hey is there a network issue in Darlington my IPhone is on 3G and very slow usually on 4G or 5G

• 
  les langley (@leslangley) reported 26 minutes ago from Low Coniscliffe, England

  Had really bad customer service at @EE shop in town regarding upgrade… Rang 150 & after a few mins, man told me he would ring me on the 20th when they could offer me a better deal, it’s now the 22nd & no call🙄😩 #EE

• 
  Mick Jones (@mick_jones75) reported 27 minutes ago from Darlington, England

  @EE Wow I mean it takes a special kind of customer service to request a DM conversation, pass it across 2 members of EE, have the conversation take an hour without getting even as far as establishing I am me, and for the second staff member to then ghost me for over 20 minutes.....

• 
  Bob Simpson (@bsimopaz) reported 27 minutes ago from Darlington, England

  @EE Hi, it’s where I live. The broadband is weak and signal in general is poor. My partner has o2 and it seems to be better with her. I have enjoyed my time with EE though. Thanks for your reply. 👍

• 
  Jamie Collis (@JamieMCollis) reported 30 minutes ago from Darlington, England

  @EE really weak signal in Darlington the evening - losing all signal as soon as I go into a building!

• 
  Kevin Greaves (@KevinGreaves20) reported 30 minutes ago from Barnard Castle, England

  @EE My network doesn't support MMS. Here is the WhatsApp screenshot.

• 
  Mick Jones (@mick_jones75) reported 34 minutes ago from Darlington, England

  Feels like I only take to twitter recently to vent about @EE Thought I was onto a winner, ordered a S22 without issue. Now with no delivery in site, found my add on are all cancelled and can't be turned back on Best thing is I'm in Sweden at the end of the month with no roaming!

• 
  Dave (@D4v3_d) reported 37 minutes ago from Middleton St. George, England

  @EE what is going on in the DL3 area for signal, every other day texts come out to say there is an issue again, zero signal for the last 2 days..

• 
  toby hodkinson (@whoabetty84) reported 48 minutes ago from Darlington, England

  @EE so 49days after starting a home move you've completed it!!! Congratulations 🎉🎉 worst customer service I've received 😓

• 
  Mick Jones (@mick_jones75) reported 49 minutes ago from Darlington, England

  So advice from @EE cancel the upgrade and try again, 2 1/2 hours of painstaking tooth pulling customer service calls for that! Well that's the upgrade cancelled, let's see what other networks have to offer..... not impressed at all!

• 
  Fortitude Fitness & Nutrition (@FortitudeFn) reported 50 minutes ago from Darlington, England

  @EE really poor policy on ID in store when collecting delivered item. Especially since I didn’t require the ID in the first place when I purchased the new phone and contract. Now I’m paying for a new contract but using my old phone. Not what I expect from EE.

• 
  Tom Fahy (@TomFahyNo1) reported 56 minutes ago from Darlington, England

  @Proof_of_Skate @EE The phone is an upgrade, the contract is a agreed continuation of service.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DorothyNot 🕷💜🤍💚 (@DorothyNotD) reported 10 minutes ago

  @EE I’ve been trying to contact you for 2 days, when I finally got a very slow responding chat they agreed to raise a complaint…what is this text about? I SHOULD NOT have to get in touch again to keep my complaint open.

• 
  Phil Coyne (@PhilCoyne) reported 16 minutes ago

  @EE I've already done that and been referred to the Ombudsman and given £40, leaving me with a phone that doesn't work with two years left to pay. Doesn't seem like you have taken it very seriously, especially considering the flags on my account that all advisors should be aware of.

• 
  Karen Elizabeth (@virgodragon864) reported 20 minutes ago

  @EE help! Router died 4wks ago=no home broadband/wifi connection,homephone plugs into back of router so no landline either,contacting EETech for help=45min wait in queue-not enough mobile credit for that. Landline needs testing+replacement BTwallsocket-compatible router required.

• 
  Ray Planet Earth 🇬🇧 (@JimBob1046620) reported 20 minutes ago

  @CallMeMysticall @LeilaniDowding @EE there is that, but they will get IP, should they want Old Phone , yes! Cookies is an issue tbh

• 
  Aldo (@AP196779) reported 20 minutes ago

  @EE I have called you at least 6 or 7 times with regards to this issue. I have spent almost 10hrs on the phone to you trying to resolve this issue. I have been promised call backs and updates and haven’t received anything. This has been dragging on for 5 weeks now @EE

• 
  leilani dowding 🌸🚜 ☮️ (@LeilaniDowding) reported 21 minutes ago

  @EE An hour? How does that work if power lines rarely done if there’s a storm or any other kind of emergency..

• 
  Tony (@Foolham) reported 21 minutes ago

  @EE DSL light off so line is dead - Is this an issue in parts of London right now?

• 
  marcel (@muhrcel) reported 23 minutes ago

  .@ee @eesupport Hello EE its marcel. Pls fix my broadband it is ruining my valorant gameplay and im gonna have 2 Explore my options if u make me lose RR again. When it disconnects it says broadband is disconnected even though ive changed nothing. Thx - marcel customer

• 
  Amanda Gadd (@amandagadd75) reported 29 minutes ago

  @EE The worst company I’ve ever had to deal with AVOID THEM, liars, deceitful, dishonest, thieves, I’d be here all day if I tried to go into detail of what we’ve had to deal with for months now, but do not use this company, I have no choice but to take this further now.

• 
  Lee (@smil3r5) reported 29 minutes ago

  @EE It’s a waste of time. These poor signal issues we speak of have existed for almost 2 years. My phone claims to have a 5G reception but doesn’t actually work. Anyway like I say, no trouble. The 2 years is almost up and I’ll be free. Good day to you 🫡