EE outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Fortitude Fitness & Nutrition (@FortitudeFn) reported 4 minutes ago from Darlington, England

  @EE really poor policy on ID in store when collecting delivered item. Especially since I didn’t require the ID in the first place when I purchased the new phone and contract. Now I’m paying for a new contract but using my old phone. Not what I expect from EE.

• 
  toby hodkinson (@whoabetty84) reported 7 minutes ago from Darlington, England

  @EE so 49days after starting a home move you've completed it!!! Congratulations 🎉🎉 worst customer service I've received 😓

• 
  Bob Simpson (@bsimopaz) reported 8 minutes ago from Darlington, England

  @EE Hi, it’s where I live. The broadband is weak and signal in general is poor. My partner has o2 and it seems to be better with her. I have enjoyed my time with EE though. Thanks for your reply. 👍

• 
  Mick Jones (@mick_jones75) reported 17 minutes ago from Darlington, England

  Feels like I only take to twitter recently to vent about @EE Thought I was onto a winner, ordered a S22 without issue. Now with no delivery in site, found my add on are all cancelled and can't be turned back on Best thing is I'm in Sweden at the end of the month with no roaming!

• 
  Kevin Greaves (@KevinGreaves20) reported 20 minutes ago from Barnard Castle, England

  @EE My network doesn't support MMS. Here is the WhatsApp screenshot.

• 
  Mick Jones (@mick_jones75) reported 23 minutes ago from Darlington, England

  @EE Wow I mean it takes a special kind of customer service to request a DM conversation, pass it across 2 members of EE, have the conversation take an hour without getting even as far as establishing I am me, and for the second staff member to then ghost me for over 20 minutes.....

• 
  Jamie Collis (@JamieMCollis) reported 23 minutes ago from Darlington, England

  @EE really weak signal in Darlington the evening - losing all signal as soon as I go into a building!

• 
  Dave (@D4v3_d) reported 26 minutes ago from Middleton St. George, England

  @EE what is going on in the DL3 area for signal, every other day texts come out to say there is an issue again, zero signal for the last 2 days..

• 
  Alison B. Lowndes ✿ (@AlisonBLowndes) reported 26 minutes ago from Newsham, England

  This led to an even worse inconvenience #fwp trying to remove the @EE voicemail notification. Finally found a fix. You should sort the UI on @SamsungMobile to allow the notification to be cleared #pantsUX

• 
  Mick Jones (@mick_jones75) reported 35 minutes ago from Darlington, England

  So advice from @EE cancel the upgrade and try again, 2 1/2 hours of painstaking tooth pulling customer service calls for that! Well that's the upgrade cancelled, let's see what other networks have to offer..... not impressed at all!

• 
  Josh Palin (@Palin1993) reported 40 minutes ago from Darlington, England

  @EE can you let us know what is happening to 3G/4G signal in Darlington. Been without internet in this area (DL1) for three days.

• 
  Chris (@CJXXXXW) reported 41 minutes ago from Darlington, England

  @EE Hey is there a network issue in Darlington my IPhone is on 3G and very slow usually on 4G or 5G

• 
  Mark Thornton (@big__dave_) reported 42 minutes ago from Darlington, England

  @EE Good morning. My phone keeps cutting out on calls. It's as though signal cuts off. Is there any transmitter issues with the weather or could it simply be my phone. Galaxy S8+. It's my business phone so I need to resolve this as I'm struggling to talk to people. Rgds Mark.

• 
  Dave (@davedome) reported 44 minutes ago from Darlington, England

  @EE what's going on in the DL3 area? Had zero signal since 16:22 yesterday (06/09/22) the text said should be back up within 6hrs! No further communication and still without any signal or data.

• 
  Dave (@davedome) reported 44 minutes ago from Darlington, England

  @mardybumkate @EE I've been without signal since 16:22 yesterday, text said within 6hrs should be resolved, yet here I am with no signal or data or any further updates, I'm in the DL3 area.

• 
  Mick Jones (@mick_jones75) reported 54 minutes ago from Darlington, England

  @EE Yep, anyone who stumbles across my tweet having the same issue, uninstall the app then reinstall, something wrong with the update from EE where its not updating the installed app.

• 
  toby hodkinson (@whoabetty84) reported 55 minutes ago from Darlington, England

  @EE who knew that nearly 1month to do a home move it still wouldn't be completed!! Wow that's great customer service 🤦

• 
  Tom Fahy (@TomFahyNo1) reported 55 minutes ago from Darlington, England

  @Proof_of_Skate @EE The phone is an upgrade, the contract is a agreed continuation of service.

• 
  DelienaEU (@RosieBrent) reported 56 minutes ago from Darlington, England

  If you're an @EE pay monthly customer you can get 6 months of @BritBox_UK for free. Text BRITBOX to 150 for details or ENTERTAINMENT for other offers.

• 
  les langley (@leslangley) reported 56 minutes ago from Low Coniscliffe, England

  Had really bad customer service at @EE shop in town regarding upgrade… Rang 150 & after a few mins, man told me he would ring me on the 20th when they could offer me a better deal, it’s now the 22nd & no call🙄😩 #EE

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Neil 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@GeordieNeilo) reported 10 minutes ago

  @England @EE Shouldn’t of been a player of the match they were ALL awful!!

• 
  Aingeal (@AngieCa26314731) reported 10 minutes ago

  @EE Sadly my phone is not receiving calls or sending texts and as your system is down I was informed nothing can be done until late tomorrow at best. No way of contacting to explain problem as no email contact - letter only which you will receive. The day I moved to you was a mistake

• 
  rhys! (ʚ♡ɞ TWICE ‘26) (@haroobooriisu) reported 11 minutes ago

  .@EE Are you experiencing any issues with logging in? I have been completely signed out of the app & now unable to log in?

• 
  Lisa (@LisaWalkernffc) reported 13 minutes ago

  @EE why can’t I log into my account as it’s not accepting my login details then it asks for a pin that’s been sent to my phone which I haven’t received & then says not available………..

• 
  Ken Miller (@KenMiller1969) reported 14 minutes ago

  @EE Your app isn't working, and I believe most EE systems are down. If you employ the cheapest developers, you get terrible systems. You reap what you sow

• 
  Rachel Ralph (@RachelRalph8) reported 15 minutes ago

  @EE disgusted by the service my son received today (I am his appointee) Waited 6 weeks for an open reach engineer for them not to turn up today. Rang EE to be told oh yeah they aren't coming they messed up. Cancel and we will have to reorder with a new report. 6 more weeks wait?!

• 
  KWAKU RONABELLINGHAM (@KyleStephen77) reported 15 minutes ago

  @iamdatdudeee @England @EE Retarded? Says someone who think Gordon was better than Konsa? You’re stupid

• 
  Gary (@Gary7gmg) reported 16 minutes ago

  @robbopalmer @EE You should try and cancel a reform party membership mate they are worse than sky

• 
  ollie thorne (@ollie_thorne) reported 23 minutes ago

  @EE how can I find out why the service is down at my location?

• 
  Yvonne Gordon (@yonvon) reported 26 minutes ago

  @EsharDhill20660 @EE Been with them 25 years and never had an issue