EE Outage in Penicuik, Midlothian, Scotland

@EE my partner has been trying to get a return pack to send his phone and hasn’t received it. He’s spoken to you multiple times but as it’s a third party that deals with it he has to keep calling! He has until the 19th to return the phone or will be charged £600! Please help!

@EE any issues today? All of a sudden when I try to make calls to other mobiles I get the message - "You have dialled an incorrect number." These numbers have not changed and I have try the usual fixes. Thanks.

@EE do you have an issue with payment collection? Can't get through on the phone line due to high numbers of callers.

Anyone else having @EE connection problems at the moment? Seems to have got worse since the storm last week 🤔

@EE Think EE has a cheek saying they have the best 5g coverage in Edinburgh I’ve been a customer for years and the 4g signal in Edinburgh is shocking I only stay with them because of the deal I have for 4 phones

@SarahWatsonxx @EE Yeah it’s pretty annoying. I’ve had to make WiFi calls for work and it’s pretty poor

@suzybongoes @steviewhite1 @EE My phones just not loading anything on 4G I dont have broadband so don't know anything about that just my phone signal

@EE Is the services down in Edinburgh?? I havent had internet all day

@EE Is EE internet down in Edinburgh??? Mine hasnt been working all day

@EE Down in Edinburgh too! Looks like I won't be working today 😬 No WiFi, no Zoom 🙈

@EE Hi my home broadband is currently down (probably due to the bad weather) any idea of a resolution time? I'm in Edinburgh. Tried the usual fixes.

What FANTASTIC service from @EE Amy in Greenock regarding my upgrade! Hullo new phone from Monday!

I don’t think anything can irritate my nerves more than intermittent internet connection??!!!! This has been happening for a WEEK NOW. @EE y’all better sort this out, because I’m down to my LAST NERVE.

@OpenreachHelp Thank you for reply. Your workers are due back tomorrow. We really need internet tonight. Please help @EE our router is flashing aqua and we need internet.

@EE Sorry am turning phone Of I had enough since I Changed phone number Google and EE can't find away to get a payment set up. I have Tried G-pay from 5thmay they want bank Account which I can't do am on lock down because I got chronic brontosaurus. Asthma. And I do not have access

@EE @O2 Her other device has since broke so, would be a massive help to her! 😅

@EE Yes i have a problem. I have sent a message. Just regarding my upgrade order that i just put through

@EE are literally the worst phone company going. Charge people double their bill whenever they feel like it. Done with them now

@EE still waiting on a call back from phone calls at weekend. Following EE allowing someone to set a DD up in my name. Disgusting service, fraud company

@EE The last time I tried, I put in all the info, it asked me to confirm that my email address was correct then redirected me to the login page, with no further message. But, as I say, I've not received an email and logging in doesn't work

@EE Thanks Jason. Been trying to log a complaint with them with no success. I will try your link.

@EE My internet is broken and I’ve got no phone signal at all and you can’t get anyone out to fix it for over a week. What is going on?!

@EE please help, you sent me an offer for my wifi for 2 days unlimited data for £2. When I tried to text back to the message it’s not activated. Please assist

@EE Hi. No problem am I able to phone on his behalf ? I’m unable to be with him currently ..

@EE any reason why WiFi is down in Sa154sh?

@EE Hello, I ordered my upgrade online on Thursday and have heard nothing about delivery? Any help would be appreciated. Chloe.

@EE It has been looked into and all the time, same response. Nothing we can do just block the numbers. That’s it. I’m utterly disgusted at the lack of support we customers get. Option that was offered is for me to change my number and I have explained why that’s not possible.

@EE hi, ive currently got a 4g payg sim, ive noticed your sim only 5g plan of 120gb for £20 is available, ive read the small print and it seems you can use this with a 4g device using your 4g service? Is this correct? Thanks

@EE I had to call again. But issue now resolved ish. Ty

@EE Hi! Can you give an update on the outage on the Isle of Wight? Several people with no signal or 4G