EE outages and service status in Monmouth, Wales

Problems in the last 24 hours in Monmouth, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Monmouth, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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EE Issues Reports Near Monmouth, Wales

Latest outage, problems and issue reports in Monmouth and nearby locations:

• 
  stuart davill (@stuart_davill) reported 3 minutes ago from Ross-on-Wye, England

  @EE has the website gone down as I’ve run out of data but cannot get on the site 🤯

• 
  Chris Phillips (@ChrisPhil1992) reported 4 minutes ago from Whitebrook, Wales

  @EE It would help if it was actually available to exercise? Just tried online and nothing.. complete waste of time. Time to move to o2 I think..

• 
  Sara Venn (@Saralimback) reported 5 minutes ago from Chepstow, Wales

  Also @VodafoneUK not one of your representatives can tell me what happens the day my contract ends? This is ridiculous. Nearly 25 years a customer. I wonder would @EE @ThreeUK or others be the same?

• 
  Eddy (@ChrisEddy_7) reported 12 minutes ago from Llanyrafon, Wales

  So according to @EE when your signal is poor in the area due to broken masts you need to use EE WiFi calling to make phone calls when inside your own home! What a disgusting response when enquiring about the lack of signal and service in this area!

• 
  Atif Raza (@atifter) reported 23 minutes ago from Llanyrafon, Wales

  Contract up and decided against getting a new Iphone which does all the same stuff as the models before it. Now saving £31.98! a month. With the help of this fine gentleman @misamarrai @EE

• 
  Steph (@climbingsteph) reported 29 minutes ago from Chepstow, Wales

  @EE After having some serious broadband issues with you last year I'm not sure you'd want a review from me!

• 
  Chris Phillips (@ChrisPhil1992) reported 36 minutes ago from Whitebrook, Wales

  @Handrew94 @virginmedia @EE broadband is a joke as well. No end of service outages

• 
  Suzanne J S (@chickenruby) reported 57 minutes ago from Monmouth, Wales

  Dear @EE why are you making it so difficult to contact you. I want to cancel a contract but have to top up 25p to make the call. Not the best customer service. I have a pack, it’ll cost me more than 25p to top up

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrew MacDowall (@andrewmacdowall) reported 12 minutes ago

  Endless @EE incompetence. Never possible to download pdf bills from the website, despite promises it's about to be fixed. So I have to call every quarter for them to be emailed. Latest email doesn't even have them attached. Any better providers out there?

• 
  Jac Dee 🇺🇦 (@Jacsplace3) reported 13 minutes ago

  Finally, a customer service employee from @bt_uk is taking ownership of my complaint. Apologies offered by her. I have requested a timeline of everything to identify human error in ceasing the account. Agreed a plan to reinstate broadband & get a refund from @EE @BBCWatchdog

• 
  HockeySemp (@HockeySemp) reported 14 minutes ago

  @EE Your Spend Cap tool has failed. My app shows £0 (attached), but you let a call run up £34 and only texted me after it ended. This is a clear breach of @Ofcom rules on preventing bill shock. I have a formal complaint (C10001911500) and need this credited. Please advise.

• 
  Seb (@SebParkinson) reported 14 minutes ago

  @EE I'm already on with a formal complaint about my abysmal service. Hoping you'll let me out of my contract so I can go with a provider that actually delivers what the customer is paying for.

• 
  Jason tulip (@Jasont72) reported 14 minutes ago

  @EE Don’t need to check online I used my phone to check, online it says I can get 5g, but it only ever shows 4g with poor speeds, is this enough reason to leave my contract ?

• 
  Le Coq (@LeCoq_79) reported 17 minutes ago

  @Ladydollx_ @EE I had a similar issue when they switched BT internet over to @EE. They insisted I’d get the same plan for the same price, but delivered a far lower plan and then tried to charge me for the upgrade. Eventually the call logs were “lost” and they matched the original offer.

• 
  Yorkshire Business, Media & Property (@YorkshireProps) reported 17 minutes ago

  @EE Simply the worst mobile app in the history of the world. Shame they won't see this post.

• 
  Micky Jones (@MickyJones_) reported 20 minutes ago

  @EE I got it done on the website eventually. The app is still down

• 
  Tony Crystal (@TonyCrystals) reported 23 minutes ago

  @Gwitter93 @EE I had a very similar problem, no one answers the phone either, when k eventually gave up and cancelled the DD they billed me for full 2 years of Sim only use. £600 for nothing. EE is shameless in its pursuit for profits. Avoid them at all costs.

• 
  Simon Patterson (@denkmit) reported 26 minutes ago

  @EE my mobile data has stopped working while roaming, your AI chat function is useless, and when I try calling customer support on either 150 or the other number I get a message telling me I've 'restricted these types of call.' What now?