Giffgaff

Giffgaff Outage Report in Billingham, Stockton-on-Tees, England

Problems detected

Users are reporting problems related to: wi-fi, phone and internet.

Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Giffgaff reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Giffgaff Outage Chart in Billingham, Stockton-on-Tees, England 02/13/2026 10:35

February 13: Problems at Giffgaff

Giffgaff is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Giffgaff users through our website.

  1. Wi-fi (44%)

    Wi-fi (44%)

  2. Phone (22%)

    Phone (22%)

  3. Internet (18%)

    Internet (18%)

  4. Total Blackout (14%)

    Total Blackout (14%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Giffgaff Issues Reports Near Billingham, England

Latest outage, problems and issue reports in Billingham and nearby locations:

  • RobDowson86 Rob Dowson (@RobDowson86) reported from Stainton and Thornton, England

    @giffgaff Hi I have two queries, basically my phone sale is not appearing in selling my phone and also my revised quote is £13.50 and stating there is white dots on the screen this wasn't a issue when I send my phone to yourselves.

  • jodieforeman jodiex (@jodieforeman) reported from Redcar, England

    OH MY ******* GOD HOW CAN @giffgaff SEND ME THE WRONG SIM CARD TWICE YOU ******* STUPID ***** ABOUT TO ACTUALLY COMMIT A CRIME IM THAT MAD

  • SixCylinderDean Dean (@SixCylinderDean) reported from Sunderland Bridge, England

    Hey @giffgaff can you get onto O2 about the mobile signal in Sunderland City Centre, it’s almost impossible to even load twitter.

Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

  • Caolannkearney Caolán Kearney (@Caolannkearney) reported

    @giffgaff She hasn't because it can take as long as 24 hours and she is going down there in the next half hour so was seeing if I could get a quick answer!

  • mac_plastic PlasticMac (@mac_plastic) reported

    @giffgaff I received a replacement SIM, put it in the phone and clicked on Activate. 12 says later, still not connected. Support keep telling me it's with the engineers ... Come on giffgaff, fix it please.

  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @Andrew_Morris82 As long as your email address is correct, you should receive the verification code without any issues Andrew. Please check your junk/spam folder to ensure the email hasn't gone there. - giffgaff Jeanette

  • StephenJ0hnson Stephen Johnson (@StephenJ0hnson) reported

    @biglesp @giffgaff I've been on @giffgaff since the start, I can never understand why anyone would choose anything else. Even my electronic projects have their own SIM.

  • msglug 𝕘𝕝𝕦𝕘 🇪🇺🇬🇮 (@msglug) reported

    @giffgaff I switched to a different network but choosing manually is a problem if you fly to another country that doesn't have the network you selected - it goes into spasm. Given that it's a persistent problem though, it isn't a troubleshooting issue. Does GiffGaff not have an agreement?

  • Ser_Pyrro P@ul is getting bored... (@Ser_Pyrro) reported

    @giffgaff Yeah, I often tell my pals, if they have an emergency I'll get back to them in a week. WORST CUSTOMER SERVICE. 8 DAYS AND STILL NOT RESOLVED. STILL NEVER HAD A REAL-TIME CONVERSATION WITH ANYONE!

  • Steph_Tiggs98 Steph 🌿 (@Steph_Tiggs98) reported

    @giffgaff I’ve been trying to purchase a goodybag all morning and it’s not working - I need access to my phone for work! Any help please?

  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @msglug We do have a roaming agreement with Luxembourg, meaning you should be able to use your giffgaff SIM card there. However, as you need to connect to another network while you are abroad, unfortunately we are not able to investigate these networks further - giffgaff Jade

  • atjwestie Adam Weston (@atjwestie) reported

    @giffgaff Not been able to make or receive calls for the last 3 days. Can you help?

  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @SephBentos Hi Seph. We're so sorry to hear that. Please send us a DM, and we can help you out with this. - giffgaff Emer.