HSBC status: access issues and outage reports

Problems in the last 24 hours in Wolverhampton, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Wolverhampton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Wolverhampton, England

Latest outage, problems and issue reports in Wolverhampton and nearby locations:

• 
  Paul Hughes (@stanbutlersp17) reported 55 seconds ago from Birmingham, England

  @HSBC_UK your new app a sack of **** can’t log on can’t even get on to log in keeps cutting out

• 
  Sheldon Tarpey (@SheldonLT) reported 1 minute ago from Birmingham, England

  @enrubeyma @HSBC_UK I literally had the same problem yesterday. My question can’t be answered online and yet I never managed to get through on the phone after 40 mins yesterday. Painful.

• 
  Mohammed Sajad (@mosajad) reported 9 minutes ago from Birmingham, England

  @HSBC @HSBC_UK still here plodding along waiting for you to answer. If anything I could crown you the worst customer service in the UK. #time #money #badservice

• 
  King Of Ink Land ® (@king_body_art) reported 10 minutes ago from Birmingham, England

  @jessphillips might need to fire you an email about public sector issue and my identity @HSBC_UK Currently with branch manager having procedule issues with opening my bank account

• 
  Animesh Ghose (@ghose_animesh) reported 11 minutes ago from Birmingham, England

  @HSBC_UK hi one of my friend is having issues with credit card direct debit dispute. He has been trying to resolve it with your customer care team for many weeks but not getting anywhere. Will appreciate if someone can get in touch with him. Plz DM for his details. Thanks

• 
  @MGAlzheimers (@mgalzheimers) reported 13 minutes ago from Birmingham, England

  @HSBC_UK Harborne your customer service is lacking. Queue for ten minutes with change bags to pay in to be told I have to know the amount I’m paying in so he can “check my workings”. Went to the post office and they took it without question - and paid it into my HSBC account 🤯

• 
  StunnerCurves (Birmingham,UK) £3 O.F💦 (@StunnerCurves) reported 16 minutes ago from Birmingham, England

  @ae368e1f9fd14ad @HalifaxBank @HSBC_UK Yeah they’ve mentioned that to me b4 when the Paying In machines have been broken & now Out of Service by sum1 numpty ramming a paper clip or bundle of old £5 notes in. But I don’t trust the Post Office sadly

• 
  Eddie Clarke 🐝 (@eddieclarke96) reported 24 minutes ago from Birmingham, England

  @HSBC_UK @bat1150gs How about doing something now instead of waiting until September! You let customers lose access to their accounts and then say we can’t be bothered to do anything to make the app compatible, like all other banks have done #hsbc #fail

• 
  Eddie Clarke 🐝 (@eddieclarke96) reported 25 minutes ago from Birmingham, England

  @HSBC_UK @RenaudGuerin Oh dear. You really don’t like offering customers a service do you? All other banks have accepted iOS 16 public beta. But not you! Does that mean anything to you? It should #hsbc #firstdirecthelp #fail

• 
  Sid (@Sid_Vadakoot) reported 27 minutes ago from Birmingham, England

  @HSBC_UK Is the mobile uk app still down?

• 
  Eddie Clarke 🐝 (@eddieclarke96) reported 28 minutes ago from Birmingham, England

  @HSBC_UK @aheard15 Just update your app. You’re the problem, not iOS 16. All other banks have done it. Why not you? Second rate service #hsbc #firstdirecthelp #fail

• 
  StunnerCurves (Birmingham,UK) £3 O.F💦 (@StunnerCurves) reported 35 minutes ago from Birmingham, England

  @ae368e1f9fd14ad @HalifaxBank @HSBC_UK I know many working girls who have had money ‘disappear in transit’

• 
  judith coleyshaw (@pudin54) reported 39 minutes ago from West Bromwich, England

  @HSBC_UK On online banking I keep getting a message GSA error. I have cleaned out cache and cookies and history, I have used 2 browsers. No joy. Using mobile banking I get message something went wrong. Your status says everything is fine! When will a normal service be resumed.

• 
  kul3x (@kul3x) reported 39 minutes ago from Birmingham, England

  @HSBC_UK 4 times I called and 4 times cut off from a landline. Customer service? Think not!

• 
  Mohammed Sajad (@mosajad) reported 43 minutes ago from Birmingham, England

  @HSBC_UK been on the phone from 3pm. Over 4 hours and you have cut me of 3 times. "busier then usual times" such poor service. Time to move to a more reliable provider. Standards have dropped. 😔 As a business account you clearly don't value.

• 
  Shazla (@taralfie) reported 44 minutes ago from Walsall Wood, England

  Well absolutely disgraceful behaviour from you as a bank to close a 16 year olds account leaving her stranded with no access to her funds SHAME ON YOU and no explanation @HSBC @HSBC_UK @HSBCUKBusiness #dontbankwithhsbc #hsbcdisgrace

• 
  Rajeev Verma (@rajeevv26) reported 48 minutes ago from Wolverhampton, England

  @HSBC_UK my son just applied for a hsbc student account and got rejected, but he has a fantastic credit rating and bought himself a 15k car on finance So what is the problem, I hope there is no footprint on his credit file

• 
  King Of Ink Land ® (@king_body_art) reported 56 minutes ago from Birmingham, England

  @HSBC_UK please can someone please reply to my reply DMs not good first experience of customer service in switch service

• 
  StunnerCurves (Birmingham,UK) £3 O.F💦 (@StunnerCurves) reported 58 minutes ago from Birmingham, England

  @AskNationwide down AGAIN. Couldn’t pay in @homebargains - had to use a REAL BANK called @HSBC_UK - what if I didnt have access to another? Useless. 3 times been down since XmasEve Eve 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

• 
  King Of Ink Land ® (@king_body_art) reported 60 minutes ago from Birmingham, England

  @HSBC_UK Can adviser please read my name is legal I've mentioned passport and problems in the dm this is a personal switch account for me a human not a company ... Who jumped to conclusions it's business please read what's actually in the DM

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Keving 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@kevinjg) reported 5 minutes ago

  @HSBC_UK Is it deemed acceptable for a cashier to be tinkering on their mobile phone whilst waiting for a customer to serve?

• 
  Sarah Lloyd (@Sazlloyd) reported 7 minutes ago

  @HSBC_UK I am having problems registering with on line banking for my credit card it just keeps saying sorry we can't continue with your application. When I then try and sign up it won't send an activation code to my phone

• 
  🆁 (@CapitalR) reported 9 minutes ago

  Last night someone in Turkey attempted to fraudulently use my credit card. I only used it for the hotel and flights for the Fenerbahçe away game. I didn’t use it in Istanbul at all 🤔 Unbelievably @HSBC_UK didn’t want me to cancel my credit card - i had to demand it. WTF? 😳

• 
  Steve Pratley (@stephenpratley) reported 11 minutes ago

  Every payment I get goes “kerching” except for @HSBC_UK This is a much bigger problem than it sounds

• 
  Mike Kivi Ph.D. (@mikekivi) reported 17 minutes ago from Chester, England

  What’s the best premium account to replace @HSBC_UK premier with full international access and benefits? One customer service failure too many …

• 
  Steven H (@Sinbad2000) reported 22 minutes ago

  @HSBC_UK why does the chat option give me error 1007 on my app? And why don't I have the option to view statements on my mortgage account?

• 
  Brogan (@Brogan_P) reported 29 minutes ago

  @HSBC_UK You have to be the worst bank I've ever used. Despite the amount of money I have invested, the service you provide is dreadful. Now you've suspended mobile banking for no reason. I am done with your substandard insulting service.

• 
  Ad (@Sidaway_) reported 29 minutes ago

  @HSBC_UK think your service is second to none, the app is brilliant, and being able to update my phone number within minutes is a game changer. 👌🏼

• 
  Andy Perkins (@andysperkins) reported 31 minutes ago

  Appalling service from @HSBC_UK @HSBC Trying to report a lost card. Spent 20 minutes on the phone, redirected to 4 different agents all who assured me I was now being transferred to business lost card dept. Then got cut off!! #hsbcbusinessbanking

• 
  Agata Markiewicz (@AgataMarkiewic1) reported 32 minutes ago

  @HSBC_UK care to contact me? I was promised to receive a phone call at 9am, looks like customer service is not bothered!! #worstbankever