HSBC status: access issues and outage reports

Problems in the last 24 hours in Wickwar, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Wickwar, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Wickwar, England

Latest outage, problems and issue reports in Wickwar and nearby locations:

• 
  Little Gibbo (@littlegibbo) reported 3 minutes ago from Long Ashton, England

  @HSBC_UK my 80+yr parents are fed up with not being able to talk to anyone at the bank. Every number goes to a non UK call centre, they don’t know security numbers, they just want to be able to speak to a person. What happened to customer service? My mum was in tears.

• 
  Rajnish Razdan (@RajnishRazdan) reported 15 minutes ago from Bristol, England

  @HSBC_UK is your business banking app down? Been trying to log on for two days and it says the servers are down?

• 
  Tracey #footballmum (@trpritchards) reported 16 minutes ago from Bristol, England

  Currently thousands of customers able to use their @HSBC_UK cards to pay for anything or access their online banking. Disgraceful

• 
  Amy (@Yippers) reported 34 minutes ago from Bristol, England

  @HSBC_UK Please refer to ALL previous tweets 👀 you should see that this is resolved; a missed DD and a 60+ minute wait is not a great start for a new customer is it?

• 
  Hugh Gray-Wallis (@HughGW) reported 40 minutes ago from Lydney, England

  @HSBC_UK Internet and Mobile Business login error messages. How about updating your Service Status page?!🤬

• 
  Martin Rose (@MartinRose2) reported 48 minutes ago from Bristol, England

  @mouthwaite @HSBC_UK Years ago, banks prided themselves on great customer service, not any more. Now having customers at arms length is not enough and their focus is on their investors rather than the customer. I have been with NatWest since 1986 and have always felt valued.

• 
  Amy (@Yippers) reported 48 minutes ago from Bristol, England

  @HSBC_UK Yes after being on hold for 1 hour 4 minutes. I am a new customer; is this the standard wait time which I have to endure to get to an agent?

• 
  The Bouncing Ball Trust (@bouncingball254) reported 51 minutes ago from Bradley Stoke, England

  So @HSBC_UK why are you shutting counter services down? Visited your Bristol Filton branch to deposit cash into our @CAFBank account and was referred to another branch over 10 miles away!

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bernardine Kennedy (Maxwell) (@BerniKennedy) reported 2 minutes ago

  @HSBC_UK This answer shows you actually take no notice of concerns. I need no help, I was trying to help your customer who had been scammed. Not a single helpful protocol enabled by your fraud call centre.

• 
  Omar McAdam (@OmarMcAdam) reported 3 minutes ago

  Open a bank account @HSBC_UK is known and reputable has multi-currency accounts - 🫡 Transfer money in 👍 Transfer money out 👀 Wait, how do i get a transfer confirmation I can only see the nickname I gave the contact and amount Call premier support No way at all in web or app to get a NORMAL transfer confirmation PDF or even see on screen transfer details (to which ACC/SrtCde) WTAF 🤯

• 
  Allan S (@AllanS63097043) reported 9 minutes ago

  @HSBC_UK Shockingly slow service. The buyer of my property has been waiting 3 weeks for their mortgage offer 😳

• 
  Aimi Jones (@AimiMcNeill) reported 14 minutes ago

  Hi @HSBC_UK Ive had letter from you claiming that you owe me a refund due to historic credit card charges and to reply with my bank acc details on a pre paid form. Not sure if a scam and yr helpline cant confirm. No HSBC branches near me. Help!

• 
  Alex Roebuck (@AlexRoebuck) reported 18 minutes ago

  @HSBC_UK Woken up to an email from you confirming registration of my card on Apple Pay. I’m lead to believe this was a glitch - will you be issuing a follow up to confirm?

• 
  Linda Seeley (@lindawba) reported 19 minutes ago

  @TeddyLeppington @HSBC_UK Did they say it can take up to 70 days? I've been chasing my money for several weeks without success. It's with them I believe but not showing in my account. I hope the ISA transfer out team is more competent because once it's there I'm taking it out. Disgraceful service.

• 
  Simon Stockley (@si78475) reported 20 minutes ago

  @HSBC_UK I'm unable to call internationally and would incur high cost for a delivery issue not my fault.Please provide a secure online way to resolve this.

• 
  Tripti Agarwal (@TripsAgarwal) reported 24 minutes ago

  HSBC @HSBC_IN @HSBC_UK @PMOIndia I called your customer care as asked by you. They gave new complain no. 36509058 Still no credit of missing points. It's more than 2 months now. Same as May, my July accelerated points are also not credited as per transactions. Pathetic HSBC

• 
  Mark (@MorganMF9867) reported 25 minutes ago

  @HSBC_UK @thandiwntsgmail Interestingly,you blocked my telephone banking access on 30th March. You didn't notify me, I found out on the 17th April. Asked on the call to reset it,told it wasn't possible over the phone. That was a barefaced lie. Been told by your complaints team that it is possible. Lies!!

• 
  Richard Kennedy (@RichardKennedy) reported 26 minutes ago

  @HSBC_UK @1an3 “Hi there! We’d love to continue this in DMs, mainly because public evidence of our incompetence is terrible for brand awareness.”