HSBC down? Current status and problems in Solihull, England

Problems in the last 24 hours in Solihull, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

• Mobile App (57%)
• Login (28%)
• Website (7%)
• Transactions (6%)
• Withdrawals (2%)

Community Discussion

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HSBC Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

• 
  Spence ⚽AVFC⚽ 🦁 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@spence1975) reported 2 minutes ago from Coleshill, England

  Anyone having issues with the HSBC banking app? @HSBC_UK

• 
  StunnerCurves (Birmingham,UK) £3 O.F💦 (@StunnerCurves) reported 3 minutes ago from Birmingham, England

  @ae368e1f9fd14ad @HalifaxBank @HSBC_UK Yeah they’ve mentioned that to me b4 when the Paying In machines have been broken & now Out of Service by sum1 numpty ramming a paper clip or bundle of old £5 notes in. But I don’t trust the Post Office sadly

• 
  Eddie Clarke 🐝 (@eddieclarke96) reported 5 minutes ago from Birmingham, England

  @HSBC_UK @RenaudGuerin Oh dear. You really don’t like offering customers a service do you? All other banks have accepted iOS 16 public beta. But not you! Does that mean anything to you? It should #hsbc #firstdirecthelp #fail

• 
  Sheldon Tarpey (@SheldonLT) reported 8 minutes ago from Birmingham, England

  @enrubeyma @HSBC_UK I literally had the same problem yesterday. My question can’t be answered online and yet I never managed to get through on the phone after 40 mins yesterday. Painful.

• 
  judith coleyshaw (@pudin54) reported 8 minutes ago from West Bromwich, England

  @HSBC_UK On online banking I keep getting a message GSA error. I have cleaned out cache and cookies and history, I have used 2 browsers. No joy. Using mobile banking I get message something went wrong. Your status says everything is fine! When will a normal service be resumed.

• 
  Eddie Clarke 🐝 (@eddieclarke96) reported 12 minutes ago from Birmingham, England

  @HSBC_UK @bat1150gs How about doing something now instead of waiting until September! You let customers lose access to their accounts and then say we can’t be bothered to do anything to make the app compatible, like all other banks have done #hsbc #fail

• 
  Eddie Clarke 🐝 (@eddieclarke96) reported 14 minutes ago from Birmingham, England

  @HSBC_UK @aheard15 Just update your app. You’re the problem, not iOS 16. All other banks have done it. Why not you? Second rate service #hsbc #firstdirecthelp #fail

• 
  Sid (@Sid_Vadakoot) reported 14 minutes ago from Birmingham, England

  @HSBC_UK Is the mobile uk app still down?

• 
  Paul Hughes (@stanbutlersp17) reported 20 minutes ago from Birmingham, England

  @HSBC_UK your new app a sack of **** can’t log on can’t even get on to log in keeps cutting out

• 
  kul3x (@kul3x) reported 23 minutes ago from Birmingham, England

  @HSBC_UK 4 times I called and 4 times cut off from a landline. Customer service? Think not!

• 
  @MGAlzheimers (@mgalzheimers) reported 27 minutes ago from Birmingham, England

  @HSBC_UK Harborne your customer service is lacking. Queue for ten minutes with change bags to pay in to be told I have to know the amount I’m paying in so he can “check my workings”. Went to the post office and they took it without question - and paid it into my HSBC account 🤯

• 
  Animesh Ghose (@ghose_animesh) reported 36 minutes ago from Birmingham, England

  @HSBC_UK hi one of my friend is having issues with credit card direct debit dispute. He has been trying to resolve it with your customer care team for many weeks but not getting anywhere. Will appreciate if someone can get in touch with him. Plz DM for his details. Thanks

• 
  StunnerCurves (Birmingham,UK) £3 O.F💦 (@StunnerCurves) reported 40 minutes ago from Birmingham, England

  @AskNationwide down AGAIN. Couldn’t pay in @homebargains - had to use a REAL BANK called @HSBC_UK - what if I didnt have access to another? Useless. 3 times been down since XmasEve Eve 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

• 
  Ron Morgan (@Morganron) reported 45 minutes ago from Coleshill, England

  @HSBC_UK Is the mobile banking app down it says not available ?

• 
  Mohammed Sajad (@mosajad) reported 50 minutes ago from Birmingham, England

  @HSBC @HSBC_UK still here plodding along waiting for you to answer. If anything I could crown you the worst customer service in the UK. #time #money #badservice

• 
  StunnerCurves (Birmingham,UK) £3 O.F💦 (@StunnerCurves) reported 51 minutes ago from Birmingham, England

  @ae368e1f9fd14ad @HalifaxBank @HSBC_UK I know many working girls who have had money ‘disappear in transit’

• 
  Ron Morgan (@Morganron) reported 54 minutes ago from Coleshill, England

  @HSBC_UK Thanks I do not use any of those I thought it was a new service with the app.

• 
  Mohammed Sajad (@mosajad) reported 58 minutes ago from Birmingham, England

  @HSBC_UK been on the phone from 3pm. Over 4 hours and you have cut me of 3 times. "busier then usual times" such poor service. Time to move to a more reliable provider. Standards have dropped. 😔 As a business account you clearly don't value.

• 
  Jake Malnew (@JMalnew) reported 59 minutes ago from Solihull, England

  @HSBC_UK @SpursOfficial @SpursWomen Anyone having problems logging into app??

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Conference Chair, Plastic Pipes Inside Buildings™ (@ChairmanPipes) reported 6 minutes ago

  > & from the @HSBC_UK app. We waited for hours for a response from the chat support person. Who said that the account had been made dormant & instructed us to call the business support phone. After 35 min on the phone, a real person finally responded… but she didn’t know what >

• 
  Lisa Gordon (@LisaGor41916167) reported 6 minutes ago

  @HSBC_UK Errrr I know now @HSBC_UK The branch told me! My point is that it’s not mentioned on your website. Documents to bring should state ‘Marriage certificate and Photo ID’ so that it’s absolutely clear #hsbc #misinformation

• 
  Sara West (@sara4pete) reported 7 minutes ago

  @HSBC_UK awful service. Go to Bournemouth branch which states full service. Wait 25 minutes in a queue to be told I can’t withdraw cash from a charity account. Maybe don’t advertise full services when that is a lie! #wasteoftime

• 
  Antony Deaves (@antony_deaves) reported 8 minutes ago

  @livekylie @HSBC_UK I’m having this issue and well, it happened on the last iOS update as well, had to delete and re install, job for tomo

• 
  Luke Hallard (@7LukeHallard) reported 11 minutes ago

  I'm really not a fan of the four clicks needed to obtain a security code in the latest app @HSBC_UK. Better UX would be to fingerprint in and provide a login security code on the first page alongside account details (just shrink it down on there for power users, right?)

• 
  Gabrielle OGallagher (@Gabrielleogalla) reported 12 minutes ago

  @HSBC_UK It was a work issue, business account, resolved but no response to my logging the problem with your IT

• 
  Conference Chair, Plastic Pipes Inside Buildings™ (@ChairmanPipes) reported 15 minutes ago

  > to do. We had to tell her to check the dormant accounts, at which point she said she cannot help but she’ll “see if she can find someone who could”. She clearly didn’t, bcoz we were thrown to the end of the phone queue. This time 50 min of waiting, listening to @HSBC_UK >

• 
  William Musson (@wmcfw) reported 15 minutes ago

  @HSBC_UK trying to log on to mobile business banking and it says server unavailable :-(

• 
  Conference Chair, Plastic Pipes Inside Buildings™ (@ChairmanPipes) reported 16 minutes ago

  > on @HSBC_UK’s oh-so sophisticated systems & assured us that it’s ok: the missing account will reappear online and in the app in the next working day. Except… it didn’t. We’re now 2 working days from that call & the account is still invisible. BTW: we get plenty of unsolicited>

• 
  Deborah Lester-Owen (@dbz1111) reported 19 minutes ago

  @HSBC_UK This is getting beyond a joke. I need access to the bank account today. We are owed money by the parents who I can not bill as don’t have access as to how much the owe. I need to pay wages I need to pay rent and other bills. Please explain how I do this without access