HSBC status: access issues and outage reports

Problems in the last 24 hours in Port Talbot, Wales

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Port Talbot, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Port Talbot, Wales

Latest outage, problems and issue reports in Port Talbot and nearby locations:

• 
  𝗗𝗮𝗳 𝗟𝗲𝘄𝗶𝘀 🏴󠁧󠁢󠁷󠁬󠁳󠁿🦢 (@daf_lewis_) reported 25 minutes ago from Bridgend, Wales

  @firstdirect why don’t @HSBC_UK branches let you pay in cash over the counter? Just went to branch to be told deposit machine is down so to use the post office. Not great service!

• 
  Rhiannon (a real Welsh which) (@agogodanza) reported 37 minutes ago from Dunvant, Wales

  @HSBC_UK as a customer, you said you'd help out during these times of need. That statement is a lie.

• 
  Bridget 🌻💙 (@myfanwy60) reported 40 minutes ago from Saint Brides Major, Wales

  @HSBC_UK please can you help me? Applying for your online savings account is the most difficult thing I've ever done online. Tried about 15 times but it keeps locking me out every time. 😭

• 
  Susan James (@suejames24) reported 44 minutes ago from Pontlliw, Wales

  @HSBC_UK @HSBC from an ex employee Manager your Premier Customer Services is atrocious,on hold for over 40 minutes & still no response #wherehascustomerservicegonethesedays

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Thomas Thorburn (@ThomasThorburn) reported 4 minutes ago

  @HSBC_UK I am a Premier account holder, have had my phone and wallet stolen in Portugal, service offered by Aviva is woeful, unable to get through, told that coverage is actually much lower than advertised, with a month wait. Stranded here for a week more no phone bank cards etc

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  Or Sassur (@Orsassur2) reported 4 minutes ago

  @HSBC @HSBC_UK please help me

• 
  Mark (@MorganMF9867) reported 6 minutes ago

  @HSBC_UK almost a 3 week wait for a telephone security code and nothing has arrived. Incredibly poor customer service.

• 
  Alex Roebuck (@AlexRoebuck) reported 8 minutes ago

  @HSBC_UK Woken up to an email from you confirming registration of my card on Apple Pay. I’m lead to believe this was a glitch - will you be issuing a follow up to confirm?

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  Peter Croden (@Peter_Croden) reported 10 minutes ago

  @StevieeeWx @HSBC_UK If you are pushing customers down a certain route to open a new account you make sure it’s right ffs

• 
  Christine Mcgeorge (@ChristineM5051) reported 11 minutes ago

  @HSBC_UK Help. Please clarify the terms of an on line bonus savings account

• 
  Christian Lam (@ChristianL94056) reported 11 minutes ago

  @HSBC_UK @CleansedTweets NO DMs this is to be resolved on X, and customer waives confidentiality

• 
  Stuart Fox (@stuartfoxmusic) reported 13 minutes ago

  @HSBC_UK So you’ll engage when it’s fun, but block me after you’ve been abusive and insulting and I just want an apology and assurance it won’t happen again.

• 
  Diane Hackney (@dithespy50) reported 14 minutes ago

  @HSBC_UK You don't know what my repeated bad experiences are so how can you apologise for them? The same problem happened in April, May & today. I was told in May the problem has been resolved but it hasn't. Repeatedly denying me access to my own money because of your errors is disgusting

• 
  Jo Kemp (@kempettes) reported 15 minutes ago

  @HSBC_UK circle of doom means HSBC app will not open. Same is true of HSBC business app. Meanwhile 2 rival banking apps working perfectly this morning..