Is HSBC down in Hengoed, Caerphilly County Borough, Wales?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Hengoed, Wales
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (18%)
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Login (18%)
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Transactions (3%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports Near Hengoed, Wales
Latest outage, problems and issue reports in Hengoed and nearby locations:
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Bethan Bonsall
(@_BethanB) reported
from
Cardiff, Wales
Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options
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Gudrun Waters 🏴🚲
(@GoodyDwr) reported
from
Cardiff, Wales
@HSBC_UK is your mobile banking down? Error message, can’t log in this morning.
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Ben Miller
(@i_am_millski) reported
from
Pontypool, Wales
Hi @HSBC_UK, your app doesn’t work on iOS 15. Any chance of a fix soon?
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Andy Lee
(@metalpirate77) reported
from
Ferndale, Wales
@HSBC_UK 22:20 & the app still isn't working!!.. How are you fixing it??.. By mail order part works??
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Andy Lee
(@metalpirate77) reported
from
Ferndale, Wales
@HSBC_UK When will the app be up & running? I'm disabled & I need access to my account 24/7. I don't want to be told go to your nearest branch. That's 15 miles away & with limited mobility I can't do a 30 mile round trip by bus. Ever thought of actually reopening rural branches?
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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SP
(@sjp_33) reported
@HSBC_UK we have a major account security issue and are unable to get hold of anyone. Then get hung up on when we finally get through. No one answering chat either…have no idea what to do. Blatant fraud is no taken seriously
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Frog Stone
(@FrogStoneUK) reported
@HSBC_UK although a customer for 35 years - and business customer for 11… literally every other bank is proving more helpful regarding depositing $ cheques … no help from you ? DM
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AndThen
(@AndThenOfficial) reported
The sound design of the waiting music on telephone banking is terrible. I’ve written to @HSBC_UK CEX to offer my services to re write one for them for free. Will let you know how I get on
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SP
(@sjp_33) reported
@HSBC_UK so it’s also seems that you can only deal with major fraud on your account during business hours then? Got hung up on again…never come across a ‘service’ department lacking in empathy service skills, shocking. There are no words.
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🇺🇦father of dragons🐉🇺🇦
(@timurkuseli) reported
@HSBC_UK Hi I am trying to book a flight but the card keeps declining the payment, can you fix this issue as soon as possible please!
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ici
(@notiici) reported
@scottgardner76 @HSBC_UK Exactly , every other app AND banking app works just fine, just they refuse to update it and give false hope of 'we are working on it' when they arent why not just say 'we dont plan to fix until the official version' !
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Vivien Brett
(@viv_l_j) reported
@HSBC_UK is there a problem with business online banking. I just have the headers & footers with a blank white screen. Restarted computer & checked connection.
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Mitzy🇬🇧🍺
(@Mitzy79084028) reported
from
Darlington, England
@HSBC_UK Well you have now surpassed yourselves HSBC at your poor customer service. When I thought that you couldn't get any worse, you have managed it with aplomb. ABSOLUTELY DISGUSTING CUSTOMER SERVICE
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Sue Smith
(@SueSmit03510932) reported
Honestly @HSBC_UK this just feels personal now. Why bother having an online support chat line when they say, you'll just have to phone. I tried to phone but was put on hold by an agent, who then didn't come back to me. So disappointed again.
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Taranasdang
(@taranasdng) reported
@HSBC_UK I have had no luck using the home&away HSBC perks despite having an HSBC advance debit account. Can someone help?