HSBC status: access issues and outage reports

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

• 
  Ffion Angharad 🌻 (@iamffion) reported 8 seconds ago from Cardiff, Wales

  @HSBC_UK Hi, I need a new card reader pin number and haven’t been able to get through on the number for the past week! Any chance you could help please?

• 
  Forensic Resources Ltd (FRL) (@ForensicFRL) reported 3 minutes ago from Cardiff, Wales

  @HSBC_UK @HSBC Can you say when the Business Banking Website will be back up and running please? No ability to log in. #blackscreen

• 
  Ben Miller (@i_am_millski) reported 6 minutes ago from Pontypool, Wales

  Hi @HSBC_UK, your app doesn’t work on iOS 15. Any chance of a fix soon?

• 
  Andy Lee (@metalpirate77) reported 13 minutes ago from Ferndale, Wales

  @HSBC_UK When will the app be up & running? I'm disabled & I need access to my account 24/7. I don't want to be told go to your nearest branch. That's 15 miles away & with limited mobility I can't do a 30 mile round trip by bus. Ever thought of actually reopening rural branches?

• 
  Caroline Davies 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@CarolineDavies) reported 21 minutes ago from Cardiff, Wales

  @ermitjustis @HSBC_UK @firstdirect You’re kidding! All my cards (including HSBC ones) have now changed to this new style. Does that mean I can’t pay in ANY cash? Counter service seems to be a thing of the past.

• 
  Ade (@Bubwal) reported 29 minutes ago from Cardiff, Wales

  @firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.

• 
  Gill Howells (@gilliehowells) reported 32 minutes ago from Trethomas, Wales

  Tried to open @HSBC_UK childs a/c. As I'm not a customer I need to take her to the branch to apply. No problem if Caerphilly branch was open other than 9.30 - 3.30 Mon to Fri (schooltime) and my other local branches weren't digital & unable to process her application. 🤔

• 
  Bethan Bonsall (@_BethanB) reported 34 minutes ago from Cardiff, Wales

  Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options

• 
  Gudrun Waters 🏴󠁧󠁢󠁷󠁬󠁳󠁿🚲 (@GoodyDwr) reported 34 minutes ago from Cardiff, Wales

  @HSBC_UK is your mobile banking down? Error message, can’t log in this morning.

• 
  Andy Lee (@metalpirate77) reported 49 minutes ago from Ferndale, Wales

  @HSBC_UK 22:20 & the app still isn't working!!.. How are you fixing it??.. By mail order part works??

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark (@MorganMF9867) reported 6 minutes ago

  @HSBC_UK dreadful combative approach by complaints handler Monica. You get my tax status incorrect, as I'm only the POA on my brother's account, then blame me for your error. It's taken since Oct 2025 to get here. Help @financialombuds

• 
  Nomad (@_londontrader_) reported 9 minutes ago

  @HSBC_UK crap service

• 
  Richard Kennedy (@RichardKennedy) reported 10 minutes ago

  @Aliciasdnud @HSBC_UK “Hi there! We’d love to continue this in DMs, mainly because public evidence of our incompetence is terrible for brand awareness.”

• 
  KDL (@lawry_kevin) reported 14 minutes ago

  @HSBC_UK Been a customer over 50 years got scammed byca rouge trader police I evolved Trading standards gitca crime number Phoned my bank up to stop one of the payments They said no and told me why didn't research the trader Not happy very poor service

• 
  Polly1954 (@Polly004f) reported 15 minutes ago

  @HSBC_UK My question was how to log in without a qr code. How can I scan a qr code when using the device with the scanner to try and log on to the website. For clarity I only have one device.

• 
  Simon Stockley (@si78475) reported 16 minutes ago

  @HSBC_UK Hi, I havent received my debit card sent to Thailand and your chat/messaging isnt working error 1007. Please help arrange a replacement without calling.

• 
  Agata Markiewicz (@AgataMarkiewic1) reported 18 minutes ago

  @HSBC_UK care to contact me? I was promised to receive a phone call at 9am, looks like customer service is not bothered!! #worstbankever

• 
  John Warren 🇺🇦 (@Sionilo) reported 20 minutes ago

  @HSBC_UK sort out your dreadful phone system, or just try it yourself, it’s ****!!!! Probably in Delhi, accent issues, background noise and a total lack of UK knowledge - unhelpful to the extreme. Closing branches without an online telephone system that works for clients! 😡😡😡

• 
  Gary C (@HamstringTownFC) reported 20 minutes ago

  @HSBC_UK why have I lost the ability of OTP and have to authorise every payment know the app. Its impossible as everytime i return to the site after authorising on the hsbc app the payment page has gone back to the homepage. Give me back the OTP option

• 
  Abbie (@Abbielou30) reported 23 minutes ago

  It feels impossible to talk to a human at @HSBC_UK without going into a branch!