Is HSBC down in Caerphilly, Wales?
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The latest reports from users having issues in Caerphilly come from postal codes CF83.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Caerphilly, Wales
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Caerphilly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (51%)
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Transactions (18%)
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Website (11%)
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Login (11%)
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Transfer (9%)
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Withdrawals (1%)
Live Outage Map Near Caerphilly, Wales
The most recent HSBC outage reports came from the following cities: Caerphilly, Tonypandy, Cardiff and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Login | |
| Tonypandy |
Mobile App | |
| Cardiff |
Mobile App | |
| Barry |
Transactions | |
| Cardiff |
Mobile App | |
| Pontypridd |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Caerphilly, Wales
Latest outage, problems and issue reports in Caerphilly and nearby locations:
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Andy Lee
(@metalpirate77) reported
from
Ferndale, Wales
@HSBC_UK When will the app be up & running? I'm disabled & I need access to my account 24/7. I don't want to be told go to your nearest branch. That's 15 miles away & with limited mobility I can't do a 30 mile round trip by bus. Ever thought of actually reopening rural branches?
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
Tried to open @HSBC_UK childs a/c. As I'm not a customer I need to take her to the branch to apply. No problem if Caerphilly branch was open other than 9.30 - 3.30 Mon to Fri (schooltime) and my other local branches weren't digital & unable to process her application. 🤔
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Ben Miller
(@i_am_millski) reported
from
Pontypool, Wales
Hi @HSBC_UK, your app doesn’t work on iOS 15. Any chance of a fix soon?
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Gudrun Waters 🏴🚲
(@GoodyDwr) reported
from
Cardiff, Wales
@HSBC_UK is your mobile banking down? Error message, can’t log in this morning.
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Andy Lee
(@metalpirate77) reported
from
Ferndale, Wales
@HSBC_UK 22:20 & the app still isn't working!!.. How are you fixing it??.. By mail order part works??
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Forensic Resources Ltd (FRL)
(@ForensicFRL) reported
from
Cardiff, Wales
@HSBC_UK @HSBC Can you say when the Business Banking Website will be back up and running please? No ability to log in. #blackscreen
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Bethan Bonsall
(@_BethanB) reported
from
Cardiff, Wales
Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options
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Caroline Davies 🏴
(@CarolineDavies) reported
from
Cardiff, Wales
@ermitjustis @HSBC_UK @firstdirect You’re kidding! All my cards (including HSBC ones) have now changed to this new style. Does that mean I can’t pay in ANY cash? Counter service seems to be a thing of the past.
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Ffion Angharad 🌻
(@iamffion) reported
from
Cardiff, Wales
@HSBC_UK Hi, I need a new card reader pin number and haven’t been able to get through on the number for the past week! Any chance you could help please?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Kenny Hannah
(@Kenny_blah) reported
@HSBCUKBusiness Today our VAT payment bounced because our @HSBC_UK @HSBCUKBusiness account is not accessible. Come on HSBC, please help us out!🙏🙏
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alexandria
(@alexand82197066) reported
@HSBC_UK Could you please delete my number from your system. I have never banked with you and tired of getting text messages every time someone(who is not me) uses their bank card. I filed a complaint ref#1379936 and was told this was resolved..not. Impossible to get ahold CS
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Ben Brown
(@byBenBrown) reported
@HSBC_UK Is there a way to get into online banking (via the website) without the digital secure key?
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Andrew Rhomberg
(@arhomberg) reported
@HSBC_UK I cleared the cache, three different browsers and multiple devices (PC, Laptop, iPhone), the problem was the server response from HSBC to the "log-in" button on the homepage last night (please look at timestamp of original tweet)
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JOLLY 𝐆𝐎𝐎𝐃 BEER
(@JollyGoodBeer) reported
@BigDogDrinks @HSBCUKBusiness I've generally been happy as a @HSBC_UK Business customer for 7 years... but this situation with being unable - after approaching 7 hours on the phone now - of reporting CARD FRAUD (FFS) is disturbing enough I'm going to look for alternatives.
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Mo
(@Mo_Amnis_Crypto) reported
@HSBC_UK @HSBC Why isit everytime I want to speak to an advisor, they are apologetic but pass me to 25 different people and never sort an issue until I go to the financial ombudsman. It's all very exhausting. Are all your teams there to be sorry or fix problems? Confused
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Rob Spurle
(@RobSpurle) reported
@HSBC_UK hi, needed some help with setting up digital online bank last week. After an hour on call with customer services I no longer have any sort of online banking - they disabled everything and then left me stranded - actually said he could not help anymore.
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Mr. Johnston
(@RealMrJohnston) reported
Forget the pandemic, @HSBC_UK are crippling small business with their in ability to help unlock accounts or provide clear guidance. My mother-in-law has made contact SEVEN times at 5 hours in total and yet nothing has been resolved! #CustomerService #Finance
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Ian
(@Ian_26point2) reported
@HSBC_UK 80 Mins into a call, the majority of it on hold and then he cuts me off, absolutely shocking customer service
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Sarkon Toast
(@polecattimes) reported
@HSBC_UK just how useless are you? Worst service I’ve ever encountered. Trying to complete your stupid wrecked messed up safeguard review, but it can’t be done. I have a locked account which can’t be unlocked because for months you’ve sent emails to the wrong address.