Hyperoptic outages and service status in Hatfield, England
Some problems detected
Users are reporting problems related to: internet, total blackout and wi-fi.
Full Outage Map
- Hyperoptic generated 0 outage signals in the last 24 hours around Hatfield, including 0 direct reports.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Problems in the last 24 hours in Hatfield, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hatfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 11: Problems at Hyperoptic
Hyperoptic is having issues since 12:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Hatfield, England
The most recent Hyperoptic outage reports came from the following cities: Luton, and Barnet.
| City | Problem Type | Report Time |
|---|---|---|
 Luton
|
Internet | 1 month ago |
|
Luton
|
Internet | 1 month ago |
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Luton
|
Internet | 1 month ago |
|
Barnet
|
Total Blackout | 1 month ago |
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St Albans
|
Internet | 7 months ago |
|
Barnet
|
Total Blackout | 11 months ago |
Community Discussion
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Hyperoptic Issues Reports Near Hatfield, England
Latest outage, problems and issue reports in Hatfield and nearby locations:
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LUCA (@Gianluca_Leo) reported from Barnet, England@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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aeris daddy (@thekuntz69) reported from Barnet, EnglandAnd of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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Veracious Rex βπΎ π§π§ Smiley π β (@SonOfCarl) reported from Harrow Weald, EnglandHyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
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aeris daddy (@thekuntz69) reported from Barnet, EnglandSo @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Son of Carl π§π§π―π²βπΎπ (@SOCYearwood) reported from Harrow Weald, EnglandVery happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic
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aeris daddy (@thekuntz69) reported from Barnet, EnglandAny news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and itβs now after 7pm? An update that contained some information would be a good start.
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Mark Kelly (@GlueWhichBinds) reported from Walthamstow, England@jeffsprogress @virginmedia @Hyperoptic I was with Hyperoptic for 4 years, not a single outage I can recall. Swapped to Virgin Media last autumn because they offered a cheaper and better deal. Had nothing but problems since. And now they have the temerity to hike the bills. When I can swap back to Hyperoptic, I will.
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aeris daddy (@thekuntz69) reported from Barnet, EnglandSo will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to whatβs actually happening with the outage or will they just ignore us again and slink off for the evening? Iβm going for the latter.
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Son of Carl π§π§π―π²βπΎπ (@SOCYearwood) reported from Harrow Weald, England@HyperopticCS My @Hyperoptic WiFi has just stopped working and my ability to work from home has been severed. I understand you have problems but when are you going to make any announcements or provide updates
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Son of Carl π§π§π―π²βπΎπ (@SOCYearwood) reported from Harrow Weald, EnglandA repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will
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Son of Carl π§π§π―π²βπΎπ (@SOCYearwood) reported from Harrow Weald, England@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Hartwright (@hartwright_tom) reported@Hyperoptic Technical support is not available via online chat. Have to call for support, and this is supposedly a telecoms company!? What a joke. 40 mins wait on hold only to be told that they need to dispatch an engineer and the next available slot is Friday afternoon (3 days time) Awful
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Wayne (@MrWayneyB) reportedAnyone having issues with Hyperoptic Internet?
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Siddhant patni (@RafaSidwolf) reported@Hyperoptic Terrible service and terrible customer support. If you want stone age internet then look no further than Hyperoptic!
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Sean Geraghty (@cedarmaster) reported@HyperopticCEO I moved over to Hyperoptic over a week ago. The service has not been connected and I have to wait a week for an engineer visit. You have also disconnected my old supplier. Not good enough @Hyperoptic
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David Tan (@realDavidTan) reportedHyperoptic service outage for an entire day. No help from their online chat, and been queuing for 2 hours on their phone line. Not sure why they charge so much for such poor internet and customer service @Hyperoptic whatβs going on?
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SonicTheHaggis (@SonicTheHaggis) reported@Hyperoptic day 4 of no internet⦠WTF???
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α΄α΄. (@charliemensah) reported@Hyperoptic CM3 area down?
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Lucy β π± (@lulu_veganx) reportedThought it wouldnβt last. Service is now down again! @Hyperoptic @donedgley1
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Darren Symons (@DarrenSym) reported@Hyperoptic Are there any outage issues? Iβm in RM16 and none of my devices can connect to the internet - but my box has all its lights on!
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Envel (@Envel18) reported@Hyperoptic Reported a broadband fault on Friday. 500 Mbps package, but only 17β70 Mbps download while upload remains around 500 Mbps. Ticket open, no update from Technical Support, and unable to reach support by phone. Please DM me.