Nationwide

Is Nationwide down in Whitley Bay, Borough of North Tyneside, England?

Some problems detected

Users are reporting problems related to: mobile app, website and login.

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Whitley Bay, Borough of North Tyneside, England 01/13/2026 19:50

January 13: Problems at Nationwide

Nationwide is having issues since 12:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (33%)

    Mobile App (33%)

  2. Website (26%)

    Website (26%)

  3. Login (20%)

    Login (20%)

  4. Transactions (15%)

    Transactions (15%)

  5. Withdrawals (4%)

    Withdrawals (4%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • rl_chris_higham Chris Higham (@rl_chris_higham) reported from Newcastle upon Tyne, England

    @AskNationwide have just alienated the entire UK caravanning community flexplus customer base (inc me) by quietly changing breakdown cover provider to one who doesn't cover nearly everyone's setup. Lots of account switches coming (and I only switched myself 6 months ago!)

  • ChrisConway Chris Conway (@ChrisConway) reported from Newcastle upon Tyne, England

    @AskNationwide I’ve phoned once and spoken to customer services by instant chat twice. Really can’t understand why it has taken over a week and counting… it is still not sorted.

  • rl_chris_higham Chris Higham (@rl_chris_higham) reported from Newcastle upon Tyne, England

    Super impressed that Mrs H has mastered time travel (or maybe @AskNationwide have an issue which causes late night cash withdrawals to be dated in the future) - just watched The Adam Project so who knows...?

  • dustybaws Trish Lilley (@dustybaws) reported from Newburn, England

    @AskNationwide Is there a problem with the online banking app?!?

  • walla81 Mark Wallace (@walla81) reported from Wallsend, England

    @AskNationwide Hi, I’m trying to arrange some finance on your site and the loan application page keeps freezing. This is on phone & laptop. Have you been experiencing issues with this? Cheers

  • SamNicholles Sam Nicholles (@SamNicholles) reported from Longbenton, England

    @AskNationwide What happens if they both go through? What can I do to rectify the issue? Appreciate the quick replies

  • ChrisConway Chris Conway (@ChrisConway) reported from Newcastle upon Tyne, England

    @AskNationwide Because it’s not the amount stipulated on your website for existing customers. I’ve been given the new customer amount…

  • andrew14ad Andrew Davis (@andrew14ad) reported from Gateshead, England

    So now it’s @TSB whom told my mum today they have no idea where her money from her isa is when she transferred over to a @AskNationwide There is going to be a issue and I hope this can be taken care of ASAP. Andrew

  • jshield1988 jamie shield (@jshield1988) reported from Wallsend, England

    @leiper_danielle @AskNationwide I'm with NatWest (who don't have payment issues) didn't get payment. Rang DWP and they confirmed payment issue at their end. You may end up with a double payment (it may go in again on Tuesday).

  • adamappleby Adam Appleby (@adamappleby) reported from Sunderland, England

    @AskNationwide I have text alerts for when my joint account goes under 0 but never got one so my mortgage payment bounced and didn't know until a week later is this feature broken?

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • sarahfer Sarah Woods (@sarahfer) reported

    @AskNationwide It's a Samsung. It just doesn't load, the app opens and then there is a spinning circle that goes round and it says "talking to nationwide" underneath but it never gets to the login page. I've tried uninstalling and reinstalling the app but it hasn't helped.

  • ProtuberRuben Violette🏳️‍⚧️ (@ProtuberRuben) reported

    @AskNationwide as a nationwide debit card owner myself, my biometric sign in button being too small for the app to recognise my print, and me not knowing my pass number, is it possible for you guys to update the app to allow facial recognition?

  • oshodisa Andy Oliver (@oshodisa) reported

    @AskNationwide how do I get a new card reader please. Its not obvious from the help section on the app. (also there has to be a better way than needing that stupid card reader...)

  • jmcdougall21 Jenny McDougall (@jmcdougall21) reported

    @AskNationwide Thank you Jo, I am presume you would allow a coin deposit if a customer was to go overdrawn, rather than refusing the coins if the exact denomination on the money bag is not achieved.

  • EmilyyDouglas Emily (@EmilyyDouglas) reported

    @AskNationwide I’ve tried both now and neither are working. There hasn’t been anything to accept just says Please correct the following errors before continuing and then won’t show me the errors. Thanks

  • knightchlo Chloe Knight (@knightchlo) reported

    Company is GeekSwag. I bought certified refurbed airpod pros that broke a week after receiving. They have non-existent customer service phone line (disconnected) and @AskNationwide have rejected my visa dispute as merchant claims I haven’t contacted them. (2/3)

  • colredhill colredhill (@colredhill) reported

    @AskNationwide poor customer service for a claim that started in October phoned your helpline operator no help at all

  • simonlush Si Lush (@simonlush) reported

    Hey @AskNationwide how about waiving the SWIFT payment fee in order to send money to the Ukraine armed forces support account?

  • Gord_Lincs Gord - Lincs (@Gord_Lincs) reported

    @AskNationwide @KLM deny asking for a second payment. They are saying it's the fault of @AskNationwide and Nationwide tell me I have to contact KLM because the problem is with them. What the hell am I supposed to do?

  • TrishaCos Trisha Costello (@TrishaCos) reported

    @AskNationwide my friend is moving to London from Republic of Ireland, what id does she need to open an account? She doesn’t have a utility bill as yet. Can you help please