Nationwide status: access issues and outage reports

Problems in the last 24 hours in Truro, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Truro, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

• 
  SWgeezer74 (@swgeezer74) reported 3 minutes ago from Penryn, England

  @AmericanExpress @AskNationwide why is it that I face the same issue every month with your apps.... On one I want to make a payment every month and get redirect on to the other app... Every month... And every month I have to authorise a payment, by which I the other app times out

• 
  Sue Jamieson (@SouthDevonSue) reported 21 minutes ago from Mevagissey, England

  @AskNationwide Thanks India but how should I have been informed if not by the letter inviting me to register for online banking? Was I the only new customer not informed 🤔 pls explain.

• 
  Lance Dyer 〓〓 (@Lance63) reported 29 minutes ago from Truro, England

  Will the local @AskNationwide branch be able to sort; still issues your end after it accepts my details!!

• 
  Lance Dyer 〓〓 (@Lance63) reported 36 minutes ago from Truro, England

  @AskNationwide Are you experiencing problems with your App authorising payments? It's taken me a good 10+ minutes to finally make it!!

• 
  Sue Jamieson (@SouthDevonSue) reported 45 minutes ago from Mevagissey, England

  @AskNationwide My point is simply why aren't new customers advised that they have to wait 7 working days before registering for online banking? I have received everything you referred to yet wasted 26 minutes trying futilely to register for Internet banking.

• 
  Sue Jamieson (@SouthDevonSue) reported 46 minutes ago from Mevagissey, England

  @AskNationwide Thank you, it was quite a simple piece of feedback asking you to add an instruction to wait 7 working days before registering for online banking. The CS adviser knew it but new members don't. #simple

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nick Clitheroe (@NickClitheroe) reported 6 minutes ago

  Hey @AskNationwide, your AI bot for customer service phone calls is dreadful. Get rid of it and just let us ring straight through to a human being please!

• 
  Shelly Lopezespejo (@chelllopez) reported 7 minutes ago

  @AskNationwide despite being a loyal customer for over 30yrs got letter yesterday saying my overdraft is being removed with a months notice, if I go into payment plan it affects credit rating. Disgusting treatment, am livid and will be leaving you!!

• 
  Gooner Kev (@KevKumbaya) reported 7 minutes ago

  @AskNationwide hey guys. Great idea to start asking me to use a card reader to send money 👍 is it not enough that I’ve used a login, pin, password, faceID?!?? No I need a ******* card reader to send my nan £25. Is it 2001 again?! What a ******* joke

• 
  Jordan (@JordanPostingX) reported 7 minutes ago

  @AskNationwide No, I can't do that as your bank has a stupid policy where you need the bank card to access interentet banking. Your phone lines are also useless as it's a robot who keeps saying the same thing over and over. Really unhelpful response at a very stressful time.

• 
  JT ☄️ (@joshysaysstuff) reported 10 minutes ago

  Hi @AskNationwide I’ve been on the phone for over half an hour on two separate occasions today and not been able to get through to speak to somebody about an URGENT charge coming out of my bank that I need to contest? Please can anybody help???

• 
  Peter Fowler (@PeterGRFowler) reported 12 minutes ago

  @26Left @AskNationwide 1/2 James, commiserations of he result - I guess it wasn't a surprise. Looking at last year's AGM votes, it truck me that less than 10% of members voted and most of these went with the block vote. Combining votes for, against and withheld, the highest a candidate obtained was

• 
  Frazer Grant (@financefraz) reported 18 minutes ago

  @AshDavidsonUK @AskNationwide eww thats not the best is it for a customer of 30yrs! I don't bank with them tbh, only savings and a credit card, still have a bank acct with them to take advantage of the £100 payment though

• 
  the pompey pope (@thePompeyPope) reported 18 minutes ago

  @AskNationwide What's the point? It won't change anything. It would have been quicker to drive to my local branch where I could speak to someone face to face. Nationwide customer service was good years ago. Do I want to open an account with a bank that is so difficult to contact? You guess.....

• 
  georgina brown (@georginabrown7) reported 19 minutes ago

  @AskNationwide have been unable to transfer any money out of my account for 10 days. Always getting an error message- have been on live chat 3 times and nobody able to fix this issue This is not good enough. I will have bills bouncing from another account if I cannot transfer

• 
  Jacko 💙 (@1066jacko) reported 25 minutes ago

  @AskNationwide Hi Nathan, the only issue I have is that we didn’t receive any more texts as it says in the message?