Nationwide status: access issues and outage reports

Problems in the last 24 hours in Truro, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Truro, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

• 
  Sue Jamieson (@SouthDevonSue) reported 14 minutes ago from Mevagissey, England

  @AskNationwide My point is simply why aren't new customers advised that they have to wait 7 working days before registering for online banking? I have received everything you referred to yet wasted 26 minutes trying futilely to register for Internet banking.

• 
  Sue Jamieson (@SouthDevonSue) reported 16 minutes ago from Mevagissey, England

  @AskNationwide Thank you, it was quite a simple piece of feedback asking you to add an instruction to wait 7 working days before registering for online banking. The CS adviser knew it but new members don't. #simple

• 
  Lance Dyer 〓〓 (@Lance63) reported 21 minutes ago from Truro, England

  @AskNationwide Are you experiencing problems with your App authorising payments? It's taken me a good 10+ minutes to finally make it!!

• 
  Lance Dyer 〓〓 (@Lance63) reported 27 minutes ago from Truro, England

  Will the local @AskNationwide branch be able to sort; still issues your end after it accepts my details!!

• 
  SWgeezer74 (@swgeezer74) reported 51 minutes ago from Penryn, England

  @AmericanExpress @AskNationwide why is it that I face the same issue every month with your apps.... On one I want to make a payment every month and get redirect on to the other app... Every month... And every month I have to authorise a payment, by which I the other app times out

• 
  Sue Jamieson (@SouthDevonSue) reported 59 minutes ago from Mevagissey, England

  @AskNationwide Thanks India but how should I have been informed if not by the letter inviting me to register for online banking? Was I the only new customer not informed 🤔 pls explain.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jasmin Keppie (@JasminKeppie) reported 6 minutes ago

  Been loyal customer to @AskNationwide for 16 years but having two current accounts with them every year and because I can’t afford to save not getting the £100 bonus totally has put me off banking with them now.

• 
  steve WBA (@WbaSteve) reported 6 minutes ago

  @AskNationwide My debit card was cancelled (not by me) and ordered a new one this Monday My card still hasn’t arrived and now my apple pay isn’t working!! Where’s my debit card ?

• 
  Jenny Smith (@GoodyActually) reported 9 minutes ago

  I did get a response! Well done @AskNationwide for at least not pretending that I didn't exist ... ... ... but it was very dismissive - referred me to 'the team' and said "we stand by our support of this event". 3/

• 
  Matty M (@wanna_be_dj) reported 11 minutes ago

  @AskNationwide just received a letter from you stating you’re removing my overdraft and you’re giving me 30 days to pay it off??? Shocking service from the ‘peoples’ bank. Never been over my over draft. Don’t live in my overdraft have 3k a month go in and you’re doing this. How can you even be allowed to do it. Time to move banks.

• 
  Martin Hepworth (@maxsec) reported 16 minutes ago

  @barneyc @AskNationwide Because egress etc all suck , hard to use , slow down aunt mable's ability to get at stuff UX mainly

• 
  Barry McCann (@Bazzinho9) reported 20 minutes ago

  wonder if there's some @AskNationwide employee who has stumbled through my account wondering wtf I'm at half the time

• 
  Lee Morley (@Smooth2014) reported 29 minutes ago

  @AskNationwide is Your customer service open 2day

• 
  Mandy Sheridan (@MrsSherrec) reported 29 minutes ago

  @AskNationwide why at least once a month does my mortgage disappear from my app and the only way to fix it is by uninstalling and reinstalling the app. Its getting very annoying

• 
  Marbles (@MarblesRadio) reported 30 minutes ago

  @AskNationwide I have found an unsigned Debit Card on the pavement - Not sure what you'd like me to do with it - can't find a way to speak to a real person on your website - AI only interested if an existing customer

• 
  Jordan (@JordanPostingX) reported 32 minutes ago

  @AskNationwide No, I can't do that as your bank has a stupid policy where you need the bank card to access interentet banking. Your phone lines are also useless as it's a robot who keeps saying the same thing over and over. Really unhelpful response at a very stressful time.