Nationwide

Is Nationwide down in South Shields, South Tyneside, England?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in South Shields, South Tyneside, England 11/21/2025 22:25

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (57%)

    Mobile App (57%)

  2. Website (20%)

    Website (20%)

  3. Login (10%)

    Login (10%)

  4. Transactions (7%)

    Transactions (7%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (3%)

    Transfer (3%)

Community Discussion

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Nationwide Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • rl_chris_higham Chris Higham (@rl_chris_higham) reported from Newcastle upon Tyne, England

    @AskNationwide have just alienated the entire UK caravanning community flexplus customer base (inc me) by quietly changing breakdown cover provider to one who doesn't cover nearly everyone's setup. Lots of account switches coming (and I only switched myself 6 months ago!)

  • rl_chris_higham Chris Higham (@rl_chris_higham) reported from Newcastle upon Tyne, England

    Super impressed that Mrs H has mastered time travel (or maybe @AskNationwide have an issue which causes late night cash withdrawals to be dated in the future) - just watched The Adam Project so who knows...?

  • jshield1988 jamie shield (@jshield1988) reported from Wallsend, England

    @leiper_danielle @AskNationwide I'm with NatWest (who don't have payment issues) didn't get payment. Rang DWP and they confirmed payment issue at their end. You may end up with a double payment (it may go in again on Tuesday).

  • SamNicholles Sam Nicholles (@SamNicholles) reported from Longbenton, England

    @AskNationwide What happens if they both go through? What can I do to rectify the issue? Appreciate the quick replies

  • adamappleby Adam Appleby (@adamappleby) reported from Sunderland, England

    @AskNationwide I have text alerts for when my joint account goes under 0 but never got one so my mortgage payment bounced and didn't know until a week later is this feature broken?

  • ChrisConway Chris Conway (@ChrisConway) reported from Newcastle upon Tyne, England

    @AskNationwide Because it’s not the amount stipulated on your website for existing customers. I’ve been given the new customer amount…

  • ChrisConway Chris Conway (@ChrisConway) reported from Newcastle upon Tyne, England

    @AskNationwide I’ve phoned once and spoken to customer services by instant chat twice. Really can’t understand why it has taken over a week and counting… it is still not sorted.

  • andrew14ad Andrew Davis (@andrew14ad) reported from Gateshead, England

    So now it’s @TSB whom told my mum today they have no idea where her money from her isa is when she transferred over to a @AskNationwide There is going to be a issue and I hope this can be taken care of ASAP. Andrew

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • AndrewS01250914 Andrew Scott (@AndrewS01250914) reported

    @AskNationwide You know what absolutely infuriates me... Waiting 20 minutes to speak to someone, they cut you off (accidentally?) and don't call back. This should be the absolute minimum effort put into customer service. Especially when it relates to a switch. Not a good start.

  • Kristia99380784 Kristian (@Kristia99380784) reported

    @AskNationwide Held on phone for 40 minutes this morning and cut off, now on hold again as I type this so far 20 minutes! What happened to the brilliant customer service you used to have! This is a joke.

  • _peterhopkins Peter Hopkins (@_peterhopkins) reported

    @AskNationwide Thanks Mel, Samantha from that number is trying to call him now (issues with mobile phone usage cap).

  • LauraHeeley7 Laura Heeley (@LauraHeeley7) reported

    @AskNationwide I’ve phoned/ messaged/ instant chat so many times! Awful experience @MartinSLewis help!

  • sitruc_eel Lee Curtis (@sitruc_eel) reported

    @AskNationwide @EAW1969 There are issues this morning, trying to pay for my grocery top up and getting the same. Via my PC, no mobile connectivity issues, no app, straight old fashioned website.

  • _peterhopkins Peter Hopkins (@_peterhopkins) reported

    Hey @AskNationwide any chance someone could call our son in Washington DC whose card you’ve managed to freeze. On hold on your ‘helpline’ and customer service is closed.

  • EAW1969 Liz (@EAW1969) reported from Harrogate, England

    @AskNationwide is there an issue with payment verification? Trying to buy a train ticket for a huge £5.70 and its going to security verification but then telling me there is a technical issue so it can't complete the payment.

  • Davidcowie1967 david cowie (@Davidcowie1967) reported

    @AskNationwide hi is the banking app out of service at moment as is saying so when I try to access

  • MatthewDa MD🤙 (@MatthewDa) reported

    @Dibbssa @AskNationwide Got same problem as well making payment to eon

  • MCR0211 Maria (@MCR0211) reported

    @AskNationwide @Dibbssa @AskNationwide This seems to be a national problem as I am also having problems, and have seen comments on your Facebook page also commenting on the same...