Nationwide status: access issues and outage reports

Problems in the last 24 hours in Helston, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Helston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (29%)
• Website (26%)
• Mobile App (26%)
• Transactions (12%)
• Transfer (5%)
• Withdrawals (1%)

Community Discussion

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Nationwide Issues Reports Near Helston, England

Latest outage, problems and issue reports in Helston and nearby locations:

• 
  SWgeezer74 (@swgeezer74) reported 40 minutes ago from Penryn, England

  @AmericanExpress @AskNationwide why is it that I face the same issue every month with your apps.... On one I want to make a payment every month and get redirect on to the other app... Every month... And every month I have to authorise a payment, by which I the other app times out

• 
  Lance Dyer 〓〓 (@Lance63) reported 40 minutes ago from Truro, England

  @AskNationwide Are you experiencing problems with your App authorising payments? It's taken me a good 10+ minutes to finally make it!!

• 
  Matt Silver (@cornishsilver) reported 56 minutes ago from St. Ives, England

  @AskNationwide hi trying to pay a payment via the app and it’s not working as it doesn’t recognise monetary amounts? Saying it’s invalid. Trying to pay a builder before Christmas!

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jess_B (Blue Tick) (@Jess_B82) reported 2 minutes ago

  @AskNationwide I’m flying out to the US tomorrow and I’ve forgotten to inform Nationwide of this. I don’t have any of my banking details with me me (I’m not at home) & I can’t see how I can do this on your mobile banking app. Are you able to help a very stressed out customer?

• 
  Laura Heeley (@LauraHeeley7) reported 6 minutes ago

  @AskNationwide I’ve phoned/ messaged/ instant chat so many times! Awful experience @MartinSLewis help!

• 
  Anthony Sillars (@SillarsAnthony) reported 8 minutes ago

  My solicitor asked #themortgageworks for a settlement figure on a property on 20th July. Today is 1st September!! It was promised within 20 working days - today is the 30th working day. The company that owns them @AskNationwide seems happy with such #badcustomerservice.

• 
  Lee Curtis (@sitruc_eel) reported 8 minutes ago

  @AskNationwide @EAW1969 There are issues this morning, trying to pay for my grocery top up and getting the same. Via my PC, no mobile connectivity issues, no app, straight old fashioned website.

• 
  Lydia Parkhill (@LydiaParkhill) reported 11 minutes ago

  @AskNationwide Will this number be able to help us with UCB queries? We have already spoken to customer services twice a day for the past 2 weeks and they say they’ve processed the request, never do and refuse to put us through to a manager

• 
  zara (@ZaraZibzo) reported 15 minutes ago

  @AskNationwide can I get a card reader in branch? Mines broken and need to send a payment today

• 
  Geoff Lane (@MotogpLane) reported 15 minutes ago

  @AskNationwide Your app has stopped working, when will it be up and running again

• 
  catkeavo (@catkeavo) reported 16 minutes ago

  @AskNationwide I need to produce payment receipts monthly. How can I do this on the app. I don't have access to a computer so app is my only option. I can see other online banks have this feature but I can't find it on yours. Please help. Ta. X

• 
  Andrew Scott (@AndrewS01250914) reported 20 minutes ago

  @AskNationwide You know what absolutely infuriates me... Waiting 20 minutes to speak to someone, they cut you off (accidentally?) and don't call back. This should be the absolute minimum effort put into customer service. Especially when it relates to a switch. Not a good start.

• 
  Graham 🇪🇺 (@lfckeeper13) reported 21 minutes ago

  Hugely disappointed with @AskNationwide .... usually their customer service team are excellent The guy on the phone, just now, simply lied to me and generally didn't have a clue Funny because the guy in the complaints team was brilliant