Nationwide

Is Nationwide down in Ellesmere Port, Cheshire West and Chester, England?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Ellesmere Port, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Ellesmere Port, Cheshire West and Chester, England 11/27/2025 08:30

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (52%)

    Mobile App (52%)

  2. Website (24%)

    Website (24%)

  3. Transactions (9%)

    Transactions (9%)

  4. Login (9%)

    Login (9%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (3%)

    Transfer (3%)

Community Discussion

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Nationwide Issues Reports Near Ellesmere Port, England

Latest outage, problems and issue reports in Ellesmere Port and nearby locations:

  • PennyArcade777 John Nugent (@PennyArcade777) reported from Runcorn, England

    @AskNationwide Your habit of forcing customers to start new triple access accounts by changing them to instant access after 1 year is counterproductive. A better way is only allow one of these accounts per customer then it would be easier for you to increase the interest.

  • randombbubbles Bubbles (@randombbubbles) reported from Liverpool, England

    @AskNationwide my app keeps saying request timed out so I can't access it at all - it's been several hours, can you help please?

  • diygolf John Pennington💙 (@diygolf) reported from Runcorn, England

    @AskNationwide We have unfortunately reached a point that leaves me no choice but to find new bankers I’ve tried to sort this matter out privately but got nowhere due to your employees following a Script written by somebody with no comprehension of customer relations

  • DawneDc Dawne Cooper 💙 (@DawneDc) reported from Birkenhead, England

    @AskNationwide I’ve only got 10 days before my card expires and I haven’t received a new card yet. Can you help please?

  • PennyArcade777 John Nugent (@PennyArcade777) reported from Runcorn, England

    @AskNationwide How come I have 5 triple access accounts with varying interest rates? Am I abusing your rules?

  • katemae324 Kate Mae (@katemae324) reported from Liverpool, England

    @AskNationwide When will my payments been received into my account? This has been going on all day now an these customer service responses aren’t clarifying anything just blatantly copied an pasted ? What is your complaints email address to? Absolute joke

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • Fluffjig Sarah (@Fluffjig) reported

    @AskNationwide had a mortgage complaint logged since 29th which is ongoing. No one has called back. I’m getting passed from pillar to post causing untold stress, spent hours on the phone to you and no one will help resolve our issues. Absolute joke.

  • albaugh_er Eleanor New gov. needed (@albaugh_er) reported

    @AskNationwide Being a customer is hard work. Issue no 1 you refused to do what you said you would, deal with complaint and months later after refusing to communicate with ombudsman, now resolved in our favour. Now you are at it again. Because you failed to deal with us in 30 days we suffer.

  • zeusMcFarlane zeus McFarlane (@zeusMcFarlane) reported

    @daviddry00 @AskNationwide I was not expecting to find a second example of David Dry telling a woman to calm down. Did he watch Harry Enfield in the 90's and stayed there?! That would be highly embarrassing

  • Fluffjig Sarah (@Fluffjig) reported

    @AskNationwide I did this yesterday and I was told you had no record of my complaint. This morning I have been told you have no record of my conversation with your complaint team yesterday. I've tried so hard to speak to someone who can help. Please have someone from your complaint team call me

  • RhysMcDonald_ Rhys McDonald (@RhysMcDonald_) reported

    @AskNationwide what time can i get through to Customer Services at?

  • SarahCovfefe Sarah (@SarahCovfefe) reported

    @JustLiz1804 @asda @AskNationwide It’s deffo an Asda issue I think, they do it to me when I fill up to and I use a different bank. Think there’s a sign by the pumps which say that they will do this if you use the pay at pump feature. Only way around it is to pay in the shop I think.

  • mrwilliethomson WILL THOMSON (@mrwilliethomson) reported

    @AskNationwide OK - Thanks for your prompt response. I am a UK member but unfortunately I do not have a UK mobile number. I only have an International roaming mobile number that I use through out the entire world. How do I over come this problem? Thank you.

  • TomCFC87 Tom Reed (@TomCFC87) reported

    @AskNationwide We have now passed the 4 hour mark. Getting pretty damned tired of this awful jazz hold music. When you call it a "24 hour" line is that how long it takes someone to answer?

  • mattj4 Matt Jones (@mattj4) reported

    @AskNationwide good afternoon. Hoping you can help... Do you have an email address for the Swindon head office, customer service? It's not a banking, money, customer query. It is a local query that I want to float by the company. But I cannot find a suitable email Thank you

  • TraceyFiona fiona tracey (@TraceyFiona) reported

    @AskNationwide What are you doing to your staff, there doesn’t seem to be anyone left and those that are in the branches seem broken. Do you have any support for them?