O2 outages and service status in Peterborough, England
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Peterborough, including 0 direct reports.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Peterborough, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Peterborough, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 10: Problems at O2
O2 is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Community Discussion
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O2 Issues Reports Near Peterborough, England
Latest outage, problems and issue reports in Peterborough and nearby locations:
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Chris Wilcox (@wilcochris) reported from Peterborough, England@O2 Hi, why do you make your online shop so inaccessible when ad blockers are used. Tried to upgrade yesterday but couldn’t because of that and how slow it was and it crashed too. Fix it please.
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Daniel Hillman-McDonald (@DanielLincs68) reported from Stamford, England@O2 answer your direct messages on twitter or on the 02 App please, very poor service at present!
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Damian Kinsella (@damiankinsella8) reported from Stamford, EnglandLooking forward to leaving @EE - what became one of the best networks, has become the worst in all departments. And I certainly won’t be stonkin up £10 extra a month for 5G. Why can’t you be like @o2 @VodafoneUK keeping prices affordable & the same @EE 😡
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Daniel Hillman-McDonald (@DanielLincs68) reported from Stamford, England@O2 I want to speak to customers service, can’t get though, chat on 02 app not working either!
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Chris Wilcox (@wilcochris) reported from Peterborough, England@O2 Hi team, is Montenegro considered part of Europe for roaming? Having trouble finding it on the website. Thanks.
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V 🐝 (@msvnoir) reported from Peterborough, England@O2 got my sim and there’s still no service, it’s been over 24 hours and still nothing. I’ve upgraded another one of my phones a few months back and didn’t need to activate anything. obviously can’t ring up the helpline since i don’t have the signal
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Chris Wilcox 🌻🇺🇦 (@wilcochris) reported from Peterborough, EnglandHi @O2 Trying to sign in to my account but it’s telling me it has to send a code to continue with my password reset request. This is not what I’m trying to do. Issues with the website or a breach you’re keeping quiet about?
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Caroline Harmer (@harmer_caroline) reported from Peterborough, England@O2 I and a colleague have no telephone service in Peterborough - please can you advise the problem and when it will be fixed - thanks
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Spidermeldrew (@finspiders) reported from Stamford, EnglandFinally @O2 have support for the Apple Watch, unless of course you are a Business account holder, the ones who spend the most!
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Helen Johns (@helenjohns74) reported from Peterborough, England@O2 Absolutely appalled at my experience this week with O2... Customer for over 20 years, 6 devices on account... Offered a particular deal, they confirm they have the recording to prove it but still refusing to honour it! #appalling #badservice #timetoswitch
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“Bonsoir, my Breeteesh chuurms…” (@JeSuisEurotrash) reported from Peterborough, England@O2 Had a call this morning from 0333 344 6972, claiming to be from you doing an account check. Gave his name as Jordan. Never had such a call before yet he claimed you do them every 6 months. Didn’t give him any details and declined the call. I’m guessing not legitimately you?
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Terry Harris (@TerryPix) reported from Peterborough, England@O2 It’s an absolute ***** ache to try and cancel a sim I use for data only, currently paying for not using it, no answer on phones. Do I have to go to @Ofcom to get a refund for 3 months. Why cant these companies make it as simple to cancel as they do to sign up?
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V 🐝 (@msvnoir) reported from Peterborough, Englandupgraded my phone a while ago but only put the new sim in yesterday but can’t even use it because apparently there’s “no signal”. turning off and on didn’t help, neither did putting on and off the airplane mode. what the hell @O2
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Marc! The Herald Angels Sing 👼 (@MarcHasNoFilter) reported from Peterborough, EnglandAnyone else having 5G issues on @O2 tonight? I’ve had to switch back to 4G as 5G won’t do a bloody thing.
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Andy Reinis (@andyreinis) reported from Peterborough, England@O2 service continues to be laughable. Looks like I'll be seeing you in a few months @VodafoneUK
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Neil Dines (@Dines_11) reported from Crowland, England@O2 can you advise on the best way to cancel an order. Tried calling but can’t get through and the website pushes me to the app that tells me to call
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Daniel Hillman-McDonald (@DanielLincs68) reported from Stamford, England@O2 have they turned the chat off in there app as can’t seem to get though to anybody, poor customer services!
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Andy Reinis (@andyreinis) reported from Peterborough, England@O2 It's not the upgrade I am particularly bothered about. When it comes it comes. It's the £50 my wife is out of pocket for that is the issue.
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gazzzaaa (@gareth_lemonade) reported from Peterborough, England@O2 Just had an iPhone XR for 5 weeks O2 refusing to exchange it saying that I have to have it repaired. Spent 1 hour 30 minutes on live chat to be kept told no, we have to repair. Great customer service 👍👍👍
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Daniel Hillman-McDonald (@DanielLincs68) reported from Stamford, England@O2 Totally disgusted in you and your customer service team!!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Eileen Manson (@MansonEileen1) reportedAnyone else who uses @O2 having problems buying extra data?
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Benjamin Webster (@benjaminlfc) reported@O2 @JustinDiamond16 Many, many people have reported this just on X alone, I have reported it via Customer Service and they’ve opened a ticket and nothing has been done (no surprises there). This has been going on for months and months, if you do manage to get to the section where it asks for your card details choosing the Apple Pay option just spins and spins and then says Apple Pay isn’t available, if you manually enter card details 9 times out of 10 the payment fails. Turn to the IVR system over the phone and payments are successful, a payment reference is read out by the automated system at the speed of light therefore you have absolutely no time to write it down and then said payment just doesn’t reflect on the account. Why you messed around with the billing system I’ll never know, 18 years this year I’ll have been an O2 customer and the previous system was perfectly fine, have you never heard of the phrase “IF IT AIN’T BROKE DON’T FIX IT”?
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Germander Speedwell (@selfheal) reported@Chuffin_ell @O2 ...to afford the combined cost of the handset and the line rental for a large download limit, but with their help I could and amazingly they as a branch have repeated this same discount every time I have returned to upgrade my phone since. A small act of charity on their part...
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Shaun 🏈⚾🇬🇧 (@UKMets_Giants) reported@O2 been trying to pay my bill for 3 days now and the app or website won’t load. Keep getting texts and emails demanding payment but I physically can’t pay it. Chat never loads on the app either. Can you help?
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⸝⸝ ꒰ minty 🍡 ⁞ ˎˊ˗ (@chocominteo_) reported@yoizkkura @O2 Oh no you’re so fine don’t feel stupid, presale are genuinely SO stressful. You should have presale for tomorrow so don’t stress. Good luck 🤍
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Pep M ⭐⭐ (@cfcpep) reported@O2 How do I purchase a phone without taking out a new plane with airtime (I'm an existing customer with 6 months left on contract)
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Kieren Bushnell (@kbushnell1975) reported@O2 You are an absolute disgrace of a company. You have lost a long and supposedly valued customer. I am calling you out for what you are, a shoddy, scam organisation. Utterly disgraceful bunch of charlatans.
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amy simpson (@amy_jo_23) reported@1stSimona @O2 I’ve had the same problem and my signal is awful since they’ve merged aswell
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han ⎕ (@streamingmatty) reported@O2 your service never works your date never works your phone lines never work your own website never works are you alright
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judith (@judith95656634) reported@arokorol @O2 Force your device onto an Israeli network. “Palestine” does not have agreements with most networks, and the cost per minute/byte is higher than on a cruise ship!!!!