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O2

O2 Outage Report in Henley in Arden, Warwickshire, England

Why is my O2 service not working?

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Henley in Arden, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Henley in Arden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at O2

O2 is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 42% Phone (42%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Henley in Arden, England

The most recent O2 outage reports came from the following cities: Bromsgrove, and Sheldon.

CityProblem TypeReport Time
Bromsgrove Phone 6 days ago
Warwick Total Blackout 4 months ago
Coventry Internet 4 months ago
Bromsgrove Wi-fi 6 months ago
Coventry Internet 9 months ago
Coventry Internet 10 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Henley in Arden, England

Latest outage, problems and issue reports in Henley in Arden and nearby locations:

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 working like clockwork? It goes faulty every week. "O2 Network Update: Stratford Rd, Shirley, Solihull B90 4AJ, UK Looks like a nearby phone mast isn’t working as it should, sorry.

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 just changing to O2 as I opted for deal with Virgin. Disappointed with how poor your coverage is locally in the B90 area. Where I had over 200mbits 5G with three, I am now lucky to get 20mbits with O2. Do you have plans to improve your network? Have I made a mistake?

  • EvanD
    Evan Davis (@EvanD) reported from Solihull, England

    @O2 That looks like an Apple device. #Alexa won’t help you there. #Siri might.

  • leafau23
    Leanne Faulkner (@leafau23) reported from Coventry, England

    @AshleyG72960578 @JordanKinsleyx @O2 The bots are the ticket sellers themselves too. Ticketmaster are the worlds worst. How can tickets be on resale 30 seconds after the first presale/on-sale if it not an inside job?! Viagogo is owned by Ticketmaster

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 Getting very close to the point of cancelling my order. The port has failed and I have no service. Cannot get through to your support as there are no agents available. No reply to FB message since 9 am. The clock is ticking...

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @o2. Like clockwork every week O2 Network Update: Stratford Rd, Shirley, Solihull B90 4AJ, UK Sorry, a phone mast close to you isn't working as well as we would expect Our engineers are carrying out some checks to investigate issues in this area...

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 why does the local B90 4AJ mast go faulty EVERY week. 6 weeks in a row now, we get no service until it is repaired. You need better repair engineers as their repairs do not even last a week!!!

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 I assume free coffee is cheaper than investing in network capacity.

  • IyaazMatadar
    Iyaaz Matadar (@IyaazMatadar) reported from Redditch, England

    Anyone on @O2 having problems sending @WhatsApp messages?

  • UKWasimPerviz
    Wasim Perviz (@UKWasimPerviz) reported from Coventry, England

    @O2 can I move from my current network to 02 and keep the same number? Also please follow me

  • Hannahbreenx
    han (@Hannahbreenx) reported from Bromsgrove, England

    @O2 I haven’t had any signal in my own home for 2 weeks and when I check online it says there won’t be an update until the 10th of June. How is that acceptable for a paying customer? I’ve missed an extremely important medical call back because they can’t get through to me

  • adam0604
    Adam Waterhouse (@adam0604) reported from Halesowen, England

    Yo why is @O2 4G network coverage so garbish lately? Sort your **** out man, I don't pay for a 1 bar signal wherever I go!

  • s_birket
    Daisy (@s_birket) reported from Coventry, England

    @O2 Really @o2? You started out so well acknowledging the issue and it just went downhill from there. The app was down for the day, yet touts managed to buy and relist them for £hundreds, it is disgusting.

  • BenjaminJBaxter
    Benjamin Baxter (@BenjaminJBaxter) reported from Coventry, England

    @O2 hi trying to help a family member with there o2 sim. They having there sim coming up with invalid sim. Is there a way to fix the sim remotely at all?

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 After spending 6 hours trying to get hold of customer services, I ended up driving (and paying for parking) to go to one of your shops to get a sim swap. This apparently the only to get service working. Not the best of starts.

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 can you stop advising people to "reset network settings" when your network has problems. This didn't fix the problem with your network and unfortunately wipes out all WiFi and Bluetooth settings, which then need manually setting up again. Not good advice at all.

  • DirtySurti
    Ketan Surti (@DirtySurti) reported from Dickens Heath, England

    @O2 your service is terrible and I haven't even fully moved over from my current provider. Managed to move 2 sims across but struggling with two more. Keep getting a declined, then your customer service team call saying can see incomplete order but then cut me off !

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @o2 why is your service unusable in areas that your map says has good coverage? No backhaul bandwidth? B90 4AJ poor outside nothing inside. B13 0UR poor inside. Intermittent connectivity in spite of reasonable signal. Three works perfectly onside and out.

  • EvanD
    Evan Davis (@EvanD) reported from Solihull, England

    @O2 @virginmedia Further to this, he has now told me that as I get a £15/month discount for my 1st 6 months with O2, I need to cancel that and pay full price in order to get the extra #Volt speed boost with VM

  • edmundmlawrence
    Edmund Lawrence (@edmundmlawrence) reported from Coventry, England

    @O2 frankly appallingly rude service in the Coventry shop today. Can’t find a number to call, no call back for days and live chat not working. SORT IT OUT.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • moomoo92042397
    El (@moomoo92042397) reported

    @BBCWatchdog please please can you help my dad a cancer patient is having an absolute nightmare with @O2 Sending debt recovery letters for a contract he never had despite saying it was cancelled twice once again hes got a threatening letter and they wont help #badcustomerservice

  • benhawk35
    Ben Hawkins (@benhawk35) reported

    @O2 I have tried cancelling my contract via the app and over the phone and nobody can help. How the hell are you supposed to do this. It is disgraceful

  • stone_hotm
    Josh (@stone_hotm) reported

    @O2 I keep trying to too but no one seems to be able to help!

  • james1508
    James (@james1508) reported

    Hey @O2, thanks for the email about increasing your prices… Tell me this… why can I get a 5g signal under the River Tyne, but I can’t get a decent 4g signal in a well populated area where I live? Increasing your prices but your coverage gets worse.. makes sense doesn’t it…

  • Terristarfish
    Teresa 💜 (@Terristarfish) reported

    @MartinSLewis @O2 I've ordered a new phone this week, however I have 14 days to cancel. So bye bye....

  • tasha_simmonds
    Tasha Simmonds (@tasha_simmonds) reported

    @O2 Once again O2 costumer support is a joke it’s been over an hour and still no help

  • RobS_Kingmakers
    Rob Stevenson (@RobS_Kingmakers) reported

    O2 mobile coverage down since last Friday. Can't do anything about it. Just says they're 'working on it'. No update. Still taking my money though. The reality of dealing with huge businesses that are completely detached from their customers @O2

  • JRN_92
    JRN (@JRN_92) reported

    @MartinSLewis So glad I left @O2 as they do this every year. Zero customer loyalty, only corporate greed. Everyone should leave them ASAP. Highly recommend @lebara

  • macohibs
    Euan McAleece (@macohibs) reported

    @virginmedia @O2 I've finally got through to someone at O2. Trying to stop O2 and Virgin harrasment of my elderly mother over a dodgy add on to a broadband contract of an unwanted and never received O2 sim bundled in to the contract sneakily

  • djryan999
    D (@djryan999) reported

    @Monkey__hanger @O2 Did you ever get this sorted? Currently having the same issue