O2 Outage in Heathfield, East Sussex, England

@gracjan_deresz @GreigeLifestyle @MissWhyOh @O2 @AppleSupport @Apple It’s not an Apple fault as I have swapped networks to #EE and haven’t had a problem since not phone it’s #O2 #iPhoneXR

As I see no other network has got this problem and @O2 doesn’t know how to fix it. There’s is loads of tweets on here about this problem! @AppleSupport have done updates and still doesn’t fix it which @O2 said this will fix it!!

Today is a sad day, 10 years being with @O2 I’ve asked my puk code because they won’t admit they got problems with IPhone XR signal ie 4G it loses its signal and you have to restart your phone but switch 4G off and leave it on 3G it doesn’t do it!

@O2 impossible to get through to your customer service/ insurance.

@AlanGreene73 @O2 It doesn’t fix it!

@O2 you really need to change your delivery partner I ordered a gift for my gf and paid 8 for an evening delivery slot between 1800 and 2200 and just rang and got an automated message saying the driver has been delayed and then they hang up where is my parcel

@O2 very poor service...ordered an upgrade in Dec when it was in stock, this week told out of stock, ring to complain as not offered alt, told customer complaints closed at midday on Tuesday! Waited on hold for ages...promised a call back that never happened 😔💩

@O2 your service is absolutely appalling! I have been on hold for 41 minutes to speak to manager and then hung up on. Disgusting service yet again

Raised a complaint on 19th Dec and still haven’t had a call back. Appalling customer service from @O2 Only wanted to buy an iPad!

@jak_kay @O2 O2 4G has got serious problems and O2 are not admitting that there is!

@O2 still you have problems with the 4G network can’t stream only 3G is faster sort it out please

@O2 can you please donate my 2 day’ refund for loss of 3G/4G service to @Shelter please. Anyone seeing this please retweet and any O2 customers do the same! This could have real impact 🙏🌲🌲🎅🏻

@rockchickQB @O2 Annie, I couldn’t agree more! I’ve been an O2 customer for 22 years. One of their customer service agents told me that I was one of their ‘oldest’ clients. Throughout that time I’ve had ZERO reception where I live. Looking forward to my rebate though. 😉

@O2 I think you still got a problem as I have just done a speed test and your network is Fluctuating on 4g I notice when Streaming TV and kept on stopping. I have turn off my device so that is ruled out.

Everyone’s been going on about how @O2 have lost all signal for the day, but I’m on #o2 and I’ve not had any issues whatsoever 😂 #o2down #luckyduck

The only day I had to drive to and from Clapham for a shoot and @O2’s mobile data goes down 👏

Hey @O2 sort it out. This is ridiculous. No service, 3G or 4G from 6am this morning. What a joke. In this day and age with the technology and you can’t figure it out. Even @VodafoneUK have been advertising all day on the radio. Laughing stock. I know I’m not the only one! Lol 😂

@O2 at least put out some sort of statement guys WTF is going on data down for the whole of the UK.... 😡

I have been with @O2, @EE, @VodafoneUK, @lycamobile,@giffgaff and I have the same problem I have tried multiple things and I think it's time I should act by telling you my issue by struggling to receive a signals all around Cromer some places you have it then you don't.

@EE @VodafoneUK @O2 you stay that you coverage all over the United Kingdom but around East Runtham and around Cromer when I go down to the caver van I always have a bad signal could you please try and improve your network. it's not my phone because I have tried multiple phones

Absolutely gobsmacked by the service from @O2! Tried to place an order 3 times for an iWatch to find out that one of their staff members have made up my D.O.B, making me out to be 120- poor service for a customer that spends over £150 a month with them #disappointed #PoorService

@O2 Thankfully, I am out of O2, shocking service.

I was a customer of @o2 for over two decades with four devices on contract. Last 5 years service has been pathetic. Moved to Sky Mobile , same coverage, much cheaper and better customer service

@Mad_Scots_Wench @O2 @O2 terrible off yourself... will be loosing a customer very soon

@O2 customer services attitude is an absolute disgrace! 🤬🤬Complaint going in to #Oftel.

@O2 keep sending me a list of contacts, I’ve wasted over an hour on all, to no avail, useless customer service. You either talk to a robot or someone who can’t help you. You ask to speak to a supervised. They say I am the supervisor, can I speak to your manager=no. No help at all

@O2 tried to upgrade to more phone data as I’m using so much, as I’m isolating. Been a customer for 10years. During a pandemic o2 see it as a business opportunity. The best they could do was charge me £16 for an extra 25GB of data. I have to wait till January to leave this crap

@O2 is there any customer service numbers I can ring please