O2 Outage Report in Ashbourne, Derbyshire, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Ashbourne, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ashbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at O2
O2 is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (32%)
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Total Blackout (15%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Ashbourne, Derbyshire, England
The most recent O2 outage reports came from the following cities: Belper and Derby.
| City | Problem Type | Report Time |
|---|---|---|
 Belper |
Phone | |
| Derby |
Phone | |
| Uttoxeter |
Phone | |
| Derby |
Total Blackout | |
| Derby |
Internet | |
| Derby |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Ashbourne, England
Latest outage, problems and issue reports in Ashbourne and nearby locations:
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Jonny 🌍
(@JonoVallans) reported
from
Derbyshire, England
@O2 trying to buy a new iPhone on your website but the payment is not going through. Your live chat is not working and spoken to my bank who say there are no issues with my card! Any ideas on how this can be resolved?
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Veggie Vince Ⓥ
(@vincentazz) reported
from
Derbyshire, England
@O2 Yes two iPhone XS Max phones with max capacity and some beats by dre head phones Finally on phone to customer service via someone else’s phone on @O2 as I’ve been chasing you for so long, the only way to call was via 4445 Now on hold
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Karen Davies
(@nuttyslack3) reported
from
Crich, England
@O2 you sent me a Customer Experience Survey today, complete with a number of spelling mistakes. I’m guessing this isn’t the kind of feedback you wanted but looked shabby. #spelling #proofreading
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Rhys Adams
(@rhysadams) reported
from
Belper, England
@martin_booth @O2 That’s slow Martin, I had a similar thing when I switched @forkliftagency to @VodafoneUK - ended up buying out of our contract and moving it all to @EE - I’m personally with @ThreeUK but even they seem to struggle, especially when I go to London.
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Codeine Coxy
(@Coxyuk81) reported
from
Derbyshire, England
So on the case of the missing phone @O2 @SophieHadfield_ they never even sent the phone out in the first place. Well done o2 you proper mugged me off
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Codeine Coxy
(@Coxyuk81) reported
from
Derbyshire, England
Cheers @O2 still don't have my new phone. Promised me next day delivery which infact ment 4 days. To offer a service if you can't provide it. More pissed of you lied about it and charged me for it. Fool me once shame on you, fill me twice..
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Veggie Vince Ⓥ
(@vincentazz) reported
from
Derbyshire, England
@O2 Good thing your staff Levi was more useful than your online service and tweet bot #pathetic He just cancelled the whole bill off after looking at the mess you guys had created
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Gish Abeyratne
(@GoGishiGoGo) reported
from
Derbyshire, England
@O2 hey guys! Your website and app is being useless. Bought a new phone, had it less than a month, and it's not working! Help a brother out? #o2 #o2uk
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Gish Abeyratne
(@GoGishiGoGo) reported
from
Derbyshire, England
@O2 2/2 refers me to the app. Do you see a pattern and problem emerging here? Finally speak to someone, who was about as helpful as having a 3rd armpit by the way, only to be told to call back tomorrow. Solid customer service chaps, well bloody done!!!
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The.Mr.NPR
(@MrNickyPR) reported
from
Derbyshire, England
@O2 Mailed you regarding a issue.
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Catherine Mellor
(@CatherineMell0r) reported
from
Derbyshire, England
.@O2 I have been trying every night for two weeks now to cancel my phone contract via your customer services desk. Every day I get cut off at 5.50pm - My contract is now up & I’m desperate to cancel my contract to avoid any further bills. (1/2)
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Crawford
(@AdzCrawford2003) reported
I left you @O2 for @SMARTYMobileUK because your mobile data is atrocious. There's an issue in my area that hasn't been resolved even after 2 weeks. Smarty, I hopeyou can provide me with a reliable Internet connection which O2 cannot fulfill.
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Paul Skivington
(@skiv9) reported
@O2 Thanks for replying. 3 bars 4g and the service is terrible, there has been a definite decline in quality of service.
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sally
(@trolly_dolly6) reported
@O2 my phone is under warranty until the end of this year it’s not working properly and been told 3 weeks for repair without a replacement because of Covid! Not great when I’ve been a customer for many years - I know it’s your policy but feel phone should be replaced! 😡
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Darren Cullimore
(@Cullimore) reported
@O2 terrible signal at DT64PT Coverarge checker says full 3g and 4g. Correct. I have full bars, but it's like dial up and unusable. #SameSpeedAsCaptianSlow
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Snozdop
(@snozdop) reported
@O2 If I’m in the EU on a pay monthly tariff, are calls/sms to landlines/mobiles in the country I’m in taken from my inclusive minutes/texts or charged as if I was in the UK (i.e. an international call/SMS). The wording on your Help pages is a bit ambiguous.
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Sam Horton
(@Sam_Horty) reported
What a terrible service @O2 provide…. No signal ….. no contact numbers to call anyone….. in store don’t even answer
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Leanne Rowe
(@LeanneRowe52) reported
@O2 disgraceful customer service when trying to arrange a phone repair. Passed through to different people and I'm still no closer to getting the phone repaired!! 😡😡😡
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Kathleen
(@Aurantiaca_RS) reported
@O2 @O2 I really don’t know what to say here and how much more I can take with the masts not working. I’ve even sim swapped and still, a year on a mast doesn’t work properly. What can I do now?
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☭ 卡里德 🇨🇳 ☭ خالد🇸🇦
(@Vagabond1107) reported
@O2 could you confirm of availability Wifi calling and 4G calling for PAYG customer?
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Logan Fraser
(@LoganFr00268477) reported
@O2 I placed an order yesterday which should have arrived today but I've not received it and had no communication. Could you help?