O2

O2 Outage Report in Matlock, Derbyshire, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

The latest reports from users having issues in Matlock come from postal codes DE4.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Matlock, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Matlock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Matlock, Derbyshire, England 04/16/2024 06:15

April 16: Problems at O2

O2 is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (57%)

    Phone (57%)

  2. Internet (25%)

    Internet (25%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (4%)

    Wi-fi (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Matlock, Derbyshire, England

The most recent O2 outage reports came from the following cities: Heanor, Chesterfield, Matlock and Alfreton.

Loading map, please wait...
City Problem Type Report Time
United KingdomHeanor Phone
United KingdomHeanor Phone
United KingdomChesterfield Internet
United KingdomMatlock Internet
United KingdomMatlock Phone
United KingdomMatlock Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Matlock, England

Latest outage, problems and issue reports in Matlock and nearby locations:

  • TweetFlicker Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported from Ilkeston, England

    @Katie_Lewis_ @O2 Pretty sweet deal. I use google maps all day for work so need 100GB minimum. What I’ve noticed with @O2 that’s been annoying me recently is that in some places 3G won’t work any more to load internet apps. That never used to be an issue before 5G got released. 😐

  • ChelseaRebecca8 Chelsea Nicholson (@ChelseaRebecca8) reported from Brimington, England

    Shocking customer service from @O2 yet again🙃

  • TweetFlicker Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported from Ilkeston, England

    @O2 - I’m a sim only customer and I’m currently using an iPhone 7 which I’ll be changing for an iphone 11. Will the SIM card I’m currently using for or do you need to send me a smaller one ? Thanks 🙏🏼

  • GoGishiGoGo Gish Abeyratne (@GoGishiGoGo) reported from Derbyshire, England

    @O2 hey guys! Your website and app is being useless. Bought a new phone, had it less than a month, and it's not working! Help a brother out? #o2 #o2uk

  • GoGishiGoGo Gish Abeyratne (@GoGishiGoGo) reported from Derbyshire, England

    @O2 2/2 refers me to the app. Do you see a pattern and problem emerging here? Finally speak to someone, who was about as helpful as having a 3rd armpit by the way, only to be told to call back tomorrow. Solid customer service chaps, well bloody done!!!

  • paul_carnall Paul Carnall (@paul_carnall) reported from North Wingfield, England

    @O2 Ok just got a scam text telling me my bill is overdue and to follow the link to update my payment details. So been on my o2 to find the telephone no. To tell you of the scam. Given up! Just been round n round no numbers. Terrible service.

  • Ash_InQontrol Ash (@Ash_InQontrol) reported from Hucknall under Huthwaite, England

    @O2 Its using saved details from previous payments. Never had a problem before with it 😂 I have a direct debit set up but I like paying it on payday so I dont end up over spending 🙈

  • KerryGanly Kerry Vanessa Ganly (@KerryGanly) reported from Ripley, England

    @AtWeald @O2 Sorry to hear this. The link was a one, so at first I thought it would take me to a secure site. Your bank may be able to help

  • Coxyuk81 Codeine Coxy (@Coxyuk81) reported from Derbyshire, England

    So on the case of the missing phone @O2 @SophieHadfield_ they never even sent the phone out in the first place. Well done o2 you proper mugged me off

  • JonoVallans Jonny 🌍 (@JonoVallans) reported from Derbyshire, England

    @O2 trying to buy a new iPhone on your website but the payment is not going through. Your live chat is not working and spoken to my bank who say there are no issues with my card! Any ideas on how this can be resolved?

  • leanneellis Leanne Robinson (@leanneellis) reported from Barlborough, England

    @O2 Five calls to 202. Once after 15 minutes on hold a message asks which number you should send a questionnaire to and then hangs up. Other four times the automated voice randomly says bye half way through the menus. Why is it so hard to speak to support 🤬🤬🤬

  • peteroughton Pete Roughton (@peteroughton) reported from Alfreton, England

    @O2 can you help me please. I think my account is a business account but it says online I don’t have any account. Just wondering what I’m supposed to do. Unsure on when my contract ends and phone is getting old. Thanks

  • peteroughton Pete Roughton (@peteroughton) reported from Alfreton, England

    @O2 hello. Can you help me please. Just curious how long my account has left before I can upgrade? They set it up as a business account which means I can’t check much online. Thankyou

  • Coxyuk81 Codeine Coxy (@Coxyuk81) reported from Derbyshire, England

    Cheers @O2 still don't have my new phone. Promised me next day delivery which infact ment 4 days. To offer a service if you can't provide it. More pissed of you lied about it and charged me for it. Fool me once shame on you, fill me twice..

  • CatherineMell0r Catherine Mellor (@CatherineMell0r) reported from Derbyshire, England

    .@O2 I have been trying every night for two weeks now to cancel my phone contract via your customer services desk. Every day I get cut off at 5.50pm - My contract is now up & I’m desperate to cancel my contract to avoid any further bills. (1/2)

  • garethenglish86 Gareth English (@garethenglish86) reported from Eastwood, England

    @EE currently having issues with an s21 ultra and galaxy watch 4 4g on @o2 (bear with me here) if I buy a galaxy watch 4 4g from EE with a data plan and get a mobile data plan for the s21 can they both use the same phone number? O2 can't seem to help me solve this issue.

  • frakcha Chuck Frakes (@frakcha) reported from Bolsover, England

    Trying to port my number online but keep getting rejection emails - bit of help @O2

  • peteroughton Pete Roughton (@peteroughton) reported from Alfreton, England

    @O2 can you help me please. I have a business account and I can’t get it to work on the app. I’m just curious when my contract ends and what allowances I have as my call time has increased recently. Thanks

  • vincentazz Veggie Vince Ⓥ (@vincentazz) reported from Derbyshire, England

    @O2 Good thing your staff Levi was more useful than your online service and tweet bot #pathetic He just cancelled the whole bill off after looking at the mess you guys had created

  • nuttyslack3 Karen Davies (@nuttyslack3) reported from Crich, England

    @O2 you sent me a Customer Experience Survey today, complete with a number of spelling mistakes. I’m guessing this isn’t the kind of feedback you wanted but looked shabby. #spelling #proofreading

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • NickMcC57931895 Nick McConnell (@NickMcC57931895) reported

    Hey @O2 how comes as a customer of over 30+ Years when I ring up to get a new sim-only deal you cant even offer me a deal as good as the one I got for my fiancé the other week as a new customer? Absolutely s**t customer service and especially when you have a long term customer!

  • Zipadedodaaah KJ (@Zipadedodaaah) reported

    Wtf is going on with @virginmedia & @O2 today. VM WiFi working on all devices except for banking. Hardwired, no issues streaming but main pc keeps saying invalid IP, change it, works for 1h then same issue again. O2 5G telling me I'm in Italy & so my banking apps are refusing

  • Sammiebutler88 Samantha Bull (@Sammiebutler88) reported

    @O2 definitely need to get your act together!!! The signal is absolutely appalling regardless of where I am, home, work, out and about it's awful. Wonder what we're paying for. Even your shop assistant told me there was nothing that could be done and I just needed to bare with it

  • SteveBrooks13 Steve Brooks (@SteveBrooks13) reported

    @bitgit @O2 Really? I thought they weren't allowed to do that. Mind you, I never come close to using the minutes and texts covered by my contract.

  • DomBamberYSJSU Dominic Bamber YSJSU (@DomBamberYSJSU) reported from City of York, England

    @Emlou201 @O2 I completely agree! It's frustrating to see companies like @O2 raising prices by 19% during an economic crisis. We deserve better customer service and a more compassionate approach. 💔📱 #PeopleBeforeProfits #WeDeserveBetter

  • UFD_OX United Flag Designs (@UFD_OX) reported

    Really @O2 yes I’m on a train going close to 85-90mph constantly. Your service has been like this for 4mins now! Unacceptable

  • wilcochris Chris Wilcox 🌻🇺🇦 (@wilcochris) reported

    Hello @o2 how can I make an official complaint about your customer service agents that have no idea how to do their job or sort out my issues that should have been sorted 5-6 weeks ago that I am still trying to sort out?

  • KLAUS06551304 KLAUS (@KLAUS06551304) reported

    @O2 bit tired for yrs getting cold callers offering o2 discounts, when i dont have an o2 contract. On top they are rude and just hang up when i explain. U r not doin urselves any favors.

  • bitgit Steve Fx ©2023♿ (@bitgit) reported

    @SteveBrooks13 I'm guessing you're not getting stung on pay-and-go tariffs for phoning a mobile on a different network (I get a huge surcharge from @o2 if I call a number on a different network) #wato

  • hazeljeffrey Hazel Jeffrey (@hazeljeffrey) reported

    @O2 just had a call from someone claiming to be from you guys, asking me if I was happy with the service then telling me they were giving me 40% off my bills because I always pay on time - while on the phone I received a one time security code, which I did not request!