Plusnet

Plusnet Outage Report in York, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in York, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in York, England 12/14/2025 11:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near York, England

Latest outage, problems and issue reports in York and nearby locations:

  • kate_pettitt Kate Pettitt (@kate_pettitt) reported from York, England

    Is Plusnet down in York? Cut off this evening. Wifi's working but no Internet connection.

  • ts10uk Mike Brudenell (@ts10uk) reported from Haxby, England

    @ItsGav86 Remember that Smarty won’t have their own network; there are only 4 carriers. Smarty uses Three’s network underneath, so check its coverage in areas you live and go. You might also lose some features compared with Three. (eg, Plusnet Mobile uses EE & lacks its WiFi Calling)

  • ChrisFell12 Chris Fell (@ChrisFell12) reported from Haxby, England

    @Plusnet down........ again

  • sales_marvel Sales Marvel (@sales_marvel) reported from York, England

    @Plusnet #broadband service in #York truly terrible today and your Customer Service team aren’t taking calls?

  • JYorks80 Jackie Thompson (@JYorks80) reported from Haxby, England

    @Plusnet Please read the tweets aimed at you. There are reports from all over the country that your broadband isn’t working (neither is ours). We’ve got people working from home here who need their broadband. Please fix it!

  • neilkidd51 neil kidd (@neilkidd51) reported from Bishopthorpe, England

    @plusnet. For the last week, I have been unable to receive calls on my mobile at home due to a very weak signal or no signal at all!! Need this sorting out ASAP!

  • kwooffindin ken wooff (@kwooffindin) reported from Sherburn in Elmet, England

    @plusnethelp hi could you help with some settings please . I have a plusnet free online acc . I can see all my email folders on my phone but I have just purchased an android tablet . I have set up Gmail but can't see my folders. Thanks

  • filipino_chino Filipino Chino (@filipino_chino) reported from York, England

    @Plusnet Thanks Tony.. hopefully service status has been updated to show this (not checked but an hour or so ago it was not)

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Tonylockkeeper Anthony Walker (@Tonylockkeeper) reported

    @Plusnet what do we have to do get our problem resolved with the worst mobile service provider in this country my wife has not been able to use her phone for over 2weeks ofcom complaint coming

  • Samueltennant Sam Tennant (@Samueltennant) reported

    @Plusnet Hi! Happy FTTC customer here, but I've seen gfast is availableat our address. I appreciate Plusnet don't offer gfast plans, but it seems mad for me to Leave Plusnet to use the same cables and get gfast with your Parent Company, who DO offer it! Any suggestions?

  • PhilipMcNulty2 Philip McNulty (@PhilipMcNulty2) reported

    @Plusnet having waited for you to answer and being told that the porting problem is at your end, I’ve now received a message from you asking me to contact you because we have given you the wrong information. No way am I sitting on the phone again for 30 minutes. Call me.

  • alanrew Alan Rew (@alanrew) reported

    @PaulbernalUK @Plusnet @BTGroup I've missed the earlier part of this story. Sounds horrible. Dealing with BT can be a nightmare. Leaving aside the resolution/compensation of the current situation, what's the cost/feasibility of leaving these service providers? For internet & phone, better service is possible.

  • PaulbernalUK Prof Paul Bernal (@PaulbernalUK) reported

    So the resolution for my aunt is who to give hundreds of pounds to: @Plusnet or @BTGroup, for a problem caused by them. Oh, and they’re actually the same company.

  • gerainted 𝕄𝕣 𝔼𝕕 💫 (@gerainted) reported

    @Plusnet Hi there. All the Plus Net email I’ve deleted on my mobile device since Sunday night has now reappeared on my phone. Same thing has happened to my brother in law’s Plus Net account. Is there an issue occurring?

  • Watsley Jay Watson (@Watsley) reported

    @SarHarSuperStar @CooperativeBank @Plusnet With the lengthy wait times to get answered I would have a thought a Freephone number would have been provided at least until the staffing levels problem has been addressed , however long that will take.

  • alanh47 Alan H (@alanh47) reported

    @Plusnet Some of us had a problem with our email accounts today. Lots of old emails being resent multiple times to our inboxes, emails dated before 23 May 22 missing from our Webmail inboxes etc. We have raised the topic on the PlusnetCommunity Forum. Can someone respond please?

  • NoSheds No Sheds 💙 (@NoSheds) reported

    @PaulbernalUK @Plusnet @BTGroup May I ask what the actual problem is/was? If you've mentioned it specifically already I'm sorry I've missed it.

  • ian_phillipps ian david phillipps (@ian_phillipps) reported

    @Plusnet I am in the ST2 area of Stoke-on-Trent. For weeks now I am having issues, mostly during the daytime, with broadband service interruption. This is causing problems as I work from home. The service can drop out for half hour at time. Please advise.