Plusnet

Plusnet Outage Report in York, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in York, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in York, England 11/18/2025 21:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near York, England

Latest outage, problems and issue reports in York and nearby locations:

  • filipino_chino Filipino Chino (@filipino_chino) reported from York, England

    @Plusnet Thanks Tony.. hopefully service status has been updated to show this (not checked but an hour or so ago it was not)

  • JYorks80 Jackie Thompson (@JYorks80) reported from Haxby, England

    @Plusnet Please read the tweets aimed at you. There are reports from all over the country that your broadband isn’t working (neither is ours). We’ve got people working from home here who need their broadband. Please fix it!

  • sales_marvel Sales Marvel (@sales_marvel) reported from York, England

    @Plusnet #broadband service in #York truly terrible today and your Customer Service team aren’t taking calls?

  • kate_pettitt Kate Pettitt (@kate_pettitt) reported from York, England

    Is Plusnet down in York? Cut off this evening. Wifi's working but no Internet connection.

  • ts10uk Mike Brudenell (@ts10uk) reported from Haxby, England

    @ItsGav86 Remember that Smarty won’t have their own network; there are only 4 carriers. Smarty uses Three’s network underneath, so check its coverage in areas you live and go. You might also lose some features compared with Three. (eg, Plusnet Mobile uses EE & lacks its WiFi Calling)

  • kwooffindin ken wooff (@kwooffindin) reported from Sherburn in Elmet, England

    @plusnethelp hi could you help with some settings please . I have a plusnet free online acc . I can see all my email folders on my phone but I have just purchased an android tablet . I have set up Gmail but can't see my folders. Thanks

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Hanrealistic Han Realistic (@Hanrealistic) reported

    @Plusnet ANSWER your phone, you are wasting time. You over charged me for no reason. Contract updated last month, but you are charging me as if the contract ended. I will cancel my direct debit, and make a complain to my bank if you don't call A>S>A>P

  • MoraleFrancesc1 Morale Francesca (@MoraleFrancesc1) reported

    @Plusnet I placed an order online yesterday and received your emails informing the activation date, but I have no order confirmation or a copy of the contract. I need the Contract to check what I have purchased and what terms, can you please help?

  • timnorman64 Tim (@timnorman64) reported

    @Plusnet Any chance someone can help me with a billing query?

  • hetheringtoncd Claire Hetherington (@hetheringtoncd) reported

    @Plusnet Been on hold 20 minutes now for 3rd time this week trying to get through to pay a final bill you won’t let me pay through website and have passed to collections inside of 2 weeks? WTF? Can you help please?

  • Hanrealistic Han Realistic (@Hanrealistic) reported

    @Plusnet Your customer services used to be fast, now 28 minutes past since calling you for the mistake that you made, my phone battery is about the die and still waiting. If you are going to be like other companies, no need to pay you more. There are cheaper options

  • mo_roodi Mo Djavanroodi (@mo_roodi) reported

    @sil I remember Vodafone did something similar. Honestly, I think the big providers are a bit of a rip off compared to the MVNO's. I switched to PlusNet from EE because they're basically the same network, I just pay a lot less!!!

  • grumpy2much Andy Carr #FBPE #johnsonout (@grumpy2much) reported from Saint Annes on the Sea, England

    Hi, .@Plusnet I'd like to cancel my broadband and line rental please, I've moved to Virgin today. The address is 167 St.Warburgas Road, Blackpool.

  • dabelfastgirl lucie (@dabelfastgirl) reported

    @Plusnet two days in a row I've been trying to ring and can't get threw, on hold each time over 50 mins, customer service is really lacking

  • ilohraphael 𝕽𝖆𝖕𝖍𝖆𝖊𝖑 𝕴𝖑𝖔𝖍 ✨ ⭐ (@ilohraphael) reported

    Monthly bill suddenly went up by 77.5%; made phone calls to @plusnet today (at 09:38 & 17:19) seeking explanation. On each call, I waited for 25+ minutes and yet none of these calls was answered or attended to. Certainly NOT award-winning service @plusnethelp #plusnet #fail

  • sluttyscholar Alex💫 (@sluttyscholar) reported

    Random I know but does anyone have any experience with Plusnet WiFi ? I'm looking to sign up but I'm nervous in case it's terrible lol