Plusnet

Plusnet Outage Report in York, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in York, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in York, England 01/13/2026 00:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near York, England

Latest outage, problems and issue reports in York and nearby locations:

  • sales_marvel Sales Marvel (@sales_marvel) reported from York, England

    @Plusnet #broadband service in #York truly terrible today and your Customer Service team aren’t taking calls?

  • kwooffindin ken wooff (@kwooffindin) reported from Sherburn in Elmet, England

    @plusnethelp hi could you help with some settings please . I have a plusnet free online acc . I can see all my email folders on my phone but I have just purchased an android tablet . I have set up Gmail but can't see my folders. Thanks

  • ts10uk Mike Brudenell (@ts10uk) reported from Haxby, England

    @ItsGav86 Remember that Smarty won’t have their own network; there are only 4 carriers. Smarty uses Three’s network underneath, so check its coverage in areas you live and go. You might also lose some features compared with Three. (eg, Plusnet Mobile uses EE & lacks its WiFi Calling)

  • kate_pettitt Kate Pettitt (@kate_pettitt) reported from York, England

    Is Plusnet down in York? Cut off this evening. Wifi's working but no Internet connection.

  • JYorks80 Jackie Thompson (@JYorks80) reported from Haxby, England

    @Plusnet Please read the tweets aimed at you. There are reports from all over the country that your broadband isn’t working (neither is ours). We’ve got people working from home here who need their broadband. Please fix it!

  • filipino_chino Filipino Chino (@filipino_chino) reported from York, England

    @Plusnet Thanks Tony.. hopefully service status has been updated to show this (not checked but an hour or so ago it was not)

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • hautepop Jay Owens (@hautepop) reported

    UK Twitter, what are our feelings about broadband providers? I'm fleeing @virginmedia because they annoy me. BT, Plusnet, Now? I'm only getting 60MB, I don't need superfast. #1 criterion is customer service: I want a competent human being at the end of the phone.

  • twigletfan Melody Shieldmaiden (@twigletfan) reported

    @Plusnet Looks like a signal problem as phone connected to Plusnet as soon as I was 1km from home, then disconnected as soon as I came back :( Are Plusnet going to add wifi calling to their plans any time soon? I can't manage without it!

  • Rosie_Ade Rosie Adediran (@Rosie_Ade) reported

    @Plusnet we had a broadband outage in our area (E8) starting 2 days ago. Still down… any update on when we can expect it to be working again please? More than sligjtly tricky in the #wfh era!

  • caramelattekiss George Elsmere (@caramelattekiss) reported

    @travellingcoral @Plusnet Must be Plusnet; we're having no issues.

  • neilqueenjones Neil Queen-Jones (@neilqueenjones) reported

    @Plusnet Thanks, Matt. Spoke to one of of your advisors and there's assive outage in the area, apparently.

  • twigletfan Melody Shieldmaiden (@twigletfan) reported

    @Plusnet My mobile has not been able to connect to the network and has been saying Emergency calls only all day. I need to receive verification texts to log into bank to do my job! Signal has been dire since moving from EE but this is that last straw. Help!!

  • shanklin_hank Hal 2000 (@shanklin_hank) reported

    @Plusnet So do existing customers get a deal or a new hub two to replace the god awful hub one?

  • JakesMaps Not Called Jake (@JakesMaps) reported

    @Plusnet So if I cancel and become new you’ll give me one? Can’t upgrade as already on your unlimited fibre plus package…

  • CharlBoothPR Charlotte Fawcett (@CharlBoothPR) reported

    @Plusnet we have had no internet for 10days due to a pole collapsing. It’s now fixed but plus net said it will take two more weeks to fix our connection. We have three businesses from home and losing money everyday! Why will it take over two weeks to sort??!

  • Scragglington Craig Hughes (@Scragglington) reported

    @Plusnet, why would you port a number before my new SIM has arrived and been activated? I’ve been without service since 10am and no SIM in today’s post. I’m now looking to buy a PAYG SIM and distribute a temp number so I can work. This is a TERRIBLE new customer experience.