Plusnet

Plusnet Outage Report in York, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in York, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in York, England 11/19/2025 10:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near York, England

Latest outage, problems and issue reports in York and nearby locations:

  • kate_pettitt Kate Pettitt (@kate_pettitt) reported from York, England

    Is Plusnet down in York? Cut off this evening. Wifi's working but no Internet connection.

  • ts10uk Mike Brudenell (@ts10uk) reported from Haxby, England

    @ItsGav86 Remember that Smarty won’t have their own network; there are only 4 carriers. Smarty uses Three’s network underneath, so check its coverage in areas you live and go. You might also lose some features compared with Three. (eg, Plusnet Mobile uses EE & lacks its WiFi Calling)

  • sales_marvel Sales Marvel (@sales_marvel) reported from York, England

    @Plusnet #broadband service in #York truly terrible today and your Customer Service team aren’t taking calls?

  • JYorks80 Jackie Thompson (@JYorks80) reported from Haxby, England

    @Plusnet Please read the tweets aimed at you. There are reports from all over the country that your broadband isn’t working (neither is ours). We’ve got people working from home here who need their broadband. Please fix it!

  • kwooffindin ken wooff (@kwooffindin) reported from Sherburn in Elmet, England

    @plusnethelp hi could you help with some settings please . I have a plusnet free online acc . I can see all my email folders on my phone but I have just purchased an android tablet . I have set up Gmail but can't see my folders. Thanks

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Komakino01 JDRzeroONE (@Komakino01) reported

    To anyone thinking of signing an elderly relative up to @plusnet, bear in mind that if a bill is outstanding, no matter how small, they will default all calls to their payment line until settled. My 90 year old housebound mother cant contact doctors, or any of her support network

  • gracemaggysmith Grace Smith (@gracemaggysmith) reported

    can’t get over the fact I’ve been having problems with PlusNet and their solution was to plug my laptop in with the Ethernet cable into the box they installed into my sons nursery, that their WiFi doesn’t work with Apple devices and have I tried turning it off and back on again?

  • yvonne99970389 yvonne (@yvonne99970389) reported

    @Plusnet several times i've been promised a cheque- blaming royal mail yet I've had mail from everyone else- resolution please

  • stevewebb1 Steve Webb (@stevewebb1) reported

    Just had a renewal email from @Plusnet for broadband etc. Really like the provider, good customer service etc., but they build in annual price increases of CPI+3.9% !! Is it just me or is that outrageous? Is this hefty annual real terms increase normal?

  • AlisonFoster79 Alison Foster (@AlisonFoster79) reported

    @Plusnet can’t get through to customer services on hold for 20mins then cut off rang back and now saying the are too busy and to ring later !! Not good when we have family of 5 ,no internet , husband working from home and it’s the weekend coming up !!!!

  • KirstG5 Kirst G (@KirstG5) reported

    @02 @plusnethelp so my elderly mother is without a network because 02 have taken her number from plusnet, so she has been cut off, 02 are meant to be sorting this, but your staff don't even call back, 02 you have taken this number and we need it back, its your mistake so sort it

  • depicus depicus (@depicus) reported

    Think @Plusnet need to employ a few more people if it takes 3 days just to update on why I’m a week into no broadband. 30 mins on the phone to be told **** all - will call you back in 3 days isn’t service you want 😡

  • Marketing_Carly Carly Farley (@Marketing_Carly) reported

    Hi @Plusnet & @plusnethelp you were supposed to be installing at our house this morning but no one turned up. We need internet for work 😩 can you help?

  • carlfin carl finlay (@carlfin) reported

    @plusnethelp my plusnet is extremely slow atm, read a few comments and feedback, followed there online help tips, my router is always on, looks like I will have to change after the contract, plus I have a disability. Argh

  • JayTayJRT Jo Taylor (@JayTayJRT) reported

    @Plusnet website saying no broadband issues, but our street been out for hours... any clues???