Plusnet

Plusnet Outage Report in York, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in York, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in York, England 11/20/2025 07:55

November 20: Problems at Plusnet

Plusnet is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near York, England

Latest outage, problems and issue reports in York and nearby locations:

  • kwooffindin ken wooff (@kwooffindin) reported from Sherburn in Elmet, England

    @plusnethelp hi could you help with some settings please . I have a plusnet free online acc . I can see all my email folders on my phone but I have just purchased an android tablet . I have set up Gmail but can't see my folders. Thanks

  • ts10uk Mike Brudenell (@ts10uk) reported from Haxby, England

    @ItsGav86 Remember that Smarty won’t have their own network; there are only 4 carriers. Smarty uses Three’s network underneath, so check its coverage in areas you live and go. You might also lose some features compared with Three. (eg, Plusnet Mobile uses EE & lacks its WiFi Calling)

  • sales_marvel Sales Marvel (@sales_marvel) reported from York, England

    @Plusnet #broadband service in #York truly terrible today and your Customer Service team aren’t taking calls?

  • kate_pettitt Kate Pettitt (@kate_pettitt) reported from York, England

    Is Plusnet down in York? Cut off this evening. Wifi's working but no Internet connection.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Delilah71847825 Delilah (@Delilah71847825) reported

    @Plusnet @plusnethelp Is your service down? I cannot get onto your website!

  • itsPaulinaIrena Paulina Irena (@itsPaulinaIrena) reported

    Well, @Plusnet @plusnethelp I am still having the exact same issues with the internet… At this point I am actually fed up.

  • bednarski_n NBednarski (@bednarski_n) reported

    @Plusnet Waited 2 hours for a call back. You’ve ignored one message from me this morning and one from my girlfriend. A company who pride themselves on customer service , you aren’t doing great are you?!

  • elizabethberre1 Elizabeth Berrett (@elizabethberre1) reported

    If you’re a student, please never go with Plusnet. My housemates and I have been waiting since 20th September for a router to be delivered. All we are being told is that they’ll send a new one out. No accountability whatsoever to find out what’s happening. Absolute joke @Plusnet

  • londontaxitx4 londontaxitx4 (@londontaxitx4) reported

    @Lionel49 @Plusnet Yesterday 5ish crashed still not fixed phone line down too

  • Theliquidator99 Reaper (@Theliquidator99) reported

    @Plusnet Really frustrating that Plusnet mobile doesn’t support short code texting. Unable to reply to the bank, NHS, dentist etc. are there any plans to introduce this. Adding WiFi calling would also be helpful.

  • londontaxitx4 londontaxitx4 (@londontaxitx4) reported

    @Plusnet Plusnet still down when will be fixed

  • RebeccaBusiness Rebecca-Elaine (@RebeccaBusiness) reported

    @Plusnet hi my internet is down, tried rebooting and configuring online but no luck. Can you fix it ASAP please

  • NinaPinOD Nina Purcell (@NinaPinOD) reported

    @Plusnet @SenseiAsad I’m the same Asad. Down for over 24 hours now for me after the same last week. Please can you advise @Plusnet ? I did call but was unable to speak to anyone and the voicemail just continues to say call back tomorrow?

  • Plusnet Plusnet (@Plusnet) reported

    @AlexEDarko Hi Paul, I'm sorry to hear about your broadband. I can see that you've contacted our Support Team earlier, is this now all sorted? Or do you need any further help? - Curtis, Plusnet Sheffield