Plusnet Outage in York, England

@plusnethelp hi could you help with some settings please . I have a plusnet free online acc . I can see all my email folders on my phone but I have just purchased an android tablet . I have set up Gmail but can't see my folders. Thanks

@Plusnet #broadband service in #York truly terrible today and your Customer Service team aren’t taking calls?

@ItsGav86 Remember that Smarty won’t have their own network; there are only 4 carriers. Smarty uses Three’s network underneath, so check its coverage in areas you live and go. You might also lose some features compared with Three. (eg, Plusnet Mobile uses EE & lacks its WiFi Calling)

@plusnet Hi my internet appears to be down?

@CitizensAdvice, @Plusnet tell me I cant leave them because my service works fine connected to an ethernet cable but when i’m not connected via cable my service is less than abysmal and it’s affecting my work and personal life. What steps can you suggest I take to fix this issue?

@Ofcom Please can you investigate PLUSNET. I live Leicester and broadband speed is always super slow. You never get what they advertise.

@Plusnet absolutely disgusted and disappointed with the service my sister is experiencing. Nearly 2 weeks with no Internet. No one sorting it. Having to explain it over and over and now trying to charge her £169 to cancel!!!! Shes received nothing from you. This is awful service

@wayne8772 Hi Wayne. Thanks for getting in touch, sorry to hear you want to leave Plusnet. Unfortunately we’re not able to cancel your contract here, please call 0800 013 2632 and my colleagues will be able to help. - Jess

@_AndreaUrbanFoX @PostOffice If you want a basic phone/broadband package, Plusnet is pretty good. We used them for my Mum's house. Their customer service works, which is unusual these days.

@Plusnet internet is woeful, help is woeful. I give up 😡🤬😡🤬

Anyone else with @Plusnet broadband having an awful time of it lately? Constant drop outs, massive variations in speed and totally unusable WiFi? Not good enough @plusnethelp 😒

Oh, and every time I bring this issue up I get no response lately. All I'm asking for is the plusnet site to NOT be restricted when a payment is late. It's counter-productive and pointless.

6 weeks after trying to organize a home move: 10 calls to @Plusnet, 3 no-show @WeAreOpenreach appointments, £65 spent on mobile data and wifi hotspots, no compensation offered. 8 years as a customer written off. @virginmedia shut up and take my money!