Plusnet

Plusnet Outage Report in York, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in York, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in York, England 12/05/2025 22:25

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near York, England

Latest outage, problems and issue reports in York and nearby locations:

  • kwooffindin ken wooff (@kwooffindin) reported from Sherburn in Elmet, England

    @plusnethelp hi could you help with some settings please . I have a plusnet free online acc . I can see all my email folders on my phone but I have just purchased an android tablet . I have set up Gmail but can't see my folders. Thanks

  • ChrisFell12 Chris Fell (@ChrisFell12) reported from Haxby, England

    @Plusnet down........ again

  • filipino_chino Filipino Chino (@filipino_chino) reported from York, England

    @Plusnet Thanks Tony.. hopefully service status has been updated to show this (not checked but an hour or so ago it was not)

  • kate_pettitt Kate Pettitt (@kate_pettitt) reported from York, England

    Is Plusnet down in York? Phone line is OK but no Internet. @Plusnet

  • neilkidd51 neil kidd (@neilkidd51) reported from Bishopthorpe, England

    @plusnet. For the last week, I have been unable to receive calls on my mobile at home due to a very weak signal or no signal at all!! Need this sorting out ASAP!

  • sales_marvel Sales Marvel (@sales_marvel) reported from York, England

    @Plusnet #broadband service in #York truly terrible today and your Customer Service team aren’t taking calls?

  • kate_pettitt Kate Pettitt (@kate_pettitt) reported from York, England

    Is Plusnet down in York? Cut off this evening. Wifi's working but no Internet connection.

  • ts10uk Mike Brudenell (@ts10uk) reported from Haxby, England

    @ItsGav86 Remember that Smarty won’t have their own network; there are only 4 carriers. Smarty uses Three’s network underneath, so check its coverage in areas you live and go. You might also lose some features compared with Three. (eg, Plusnet Mobile uses EE & lacks its WiFi Calling)

  • JYorks80 Jackie Thompson (@JYorks80) reported from Haxby, England

    @Plusnet Please read the tweets aimed at you. There are reports from all over the country that your broadband isn’t working (neither is ours). We’ve got people working from home here who need their broadband. Please fix it!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • SnahBhatti Snah Bhatti (@SnahBhatti) reported

    @bt_uk @BT how long would it take for me to get internet from you? @Plusnet have let me down massively!

  • smartesthorse smartesthorse (@smartesthorse) reported

    @Plusnet These are AWFUL I paid for switch 13 Oct waited in 19 Oct NO SHOW then silence from them now waited FIVE HOURS while I am ill no show again. They take your money and do nothing old ill disbled upset

  • dtoutoungi Danielle Toutoungi (@dtoutoungi) reported

    @plusnethelp @katjdenham Incredible level of incompetence from Plusnet: arranged a broadband upgrade for my mum, specifically agreeing for the switch not to happen till next Friday when I am there to help her sort it... 1/2

  • robbo2020 Dave Roberts (@robbo2020) reported

    @Plusnet Thanks your reply. Have tried Webmail & that is working. Have now also sent test email from phone & that has worked. I can now see the problem is the OctopusEnergy email address, as although I hit reply it is missing the .com ! Apologies for inconvenience caused.

  • jo2107 jo collins (@jo2107) reported

    @EE Thank you but I’m not a customer, I’m with Plusnet who use your mast. The issue has been affecting the village for over a year, something relating to the mast, so i wondered if there was an update yet

  • MECFSisCFSnotME Atypical Poliomyelitis (Myalgic Encephalomyelitis) (@MECFSisCFSnotME) reported

    @RunninOnEmptee @virginmedia They are useless. My dad has been with Virgin and now with Sky. Ive been with TalkTalk and Plusnet myself. Plusnet are the best imo for service.

  • Plusnet Plusnet (@Plusnet) reported

    @natashasiena Hi there, I'm sorry to hear you're having issues getting through to someone. You can let us know if there is anything we can help with over here. - Curtis, Plusnet Sheffield

  • Sazsaz2020 SazS (@Sazsaz2020) reported

    @Plusnet The problem occurred yesterday - prior to that the speeds were fine. Wired connection is fine. Changing channels doesn't help. Seems to be an issue with the wifi signal itself. New router??

  • DasB01833515 Das B (@DasB01833515) reported

    @Plusnet It's back with signal now, thank heavens. Hopefully all okay from now on. Not sure what was happening, but am grateful for your response.

  • Fabweld_James James HILTON (@Fabweld_James) reported

    @Plusnet please can someone help with our premise move, I keep getting cut off by phone agents. Thx