Plusnet

Plusnet Outage Report in York, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in York, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in York, England 01/09/2026 19:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near York, England

Latest outage, problems and issue reports in York and nearby locations:

  • kate_pettitt Kate Pettitt (@kate_pettitt) reported from York, England

    Is Plusnet down in York? Cut off this evening. Wifi's working but no Internet connection.

  • kwooffindin ken wooff (@kwooffindin) reported from Sherburn in Elmet, England

    @plusnethelp hi could you help with some settings please . I have a plusnet free online acc . I can see all my email folders on my phone but I have just purchased an android tablet . I have set up Gmail but can't see my folders. Thanks

  • sales_marvel Sales Marvel (@sales_marvel) reported from York, England

    @Plusnet #broadband service in #York truly terrible today and your Customer Service team aren’t taking calls?

  • ts10uk Mike Brudenell (@ts10uk) reported from Haxby, England

    @ItsGav86 Remember that Smarty won’t have their own network; there are only 4 carriers. Smarty uses Three’s network underneath, so check its coverage in areas you live and go. You might also lose some features compared with Three. (eg, Plusnet Mobile uses EE & lacks its WiFi Calling)

  • JYorks80 Jackie Thompson (@JYorks80) reported from Haxby, England

    @Plusnet Please read the tweets aimed at you. There are reports from all over the country that your broadband isn’t working (neither is ours). We’ve got people working from home here who need their broadband. Please fix it!

  • filipino_chino Filipino Chino (@filipino_chino) reported from York, England

    @Plusnet Thanks Tony.. hopefully service status has been updated to show this (not checked but an hour or so ago it was not)

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • MargaretCobble margaret cobble (@MargaretCobble) reported

    @Plusnet husband and I had plusnet sim only. Cancelled both May 21. You carried on billing. Spoke to customer service in August who assured had now been cancelled. We are currently in Spain and have had to pay Arvato debt collectors more than £80. Appalling service

  • liampollock6 liam ******* (@liampollock6) reported

    @Plusnet hi Plusnet, my broadband is down. I am seeing an orange light on the router. Can you help please?

  • Plusnet Plusnet (@Plusnet) reported

    @cerebralsymphoy Thanks for getting back to us We don't currently support Wi-Fi calling but if this were to change we'd get this communicated out. Thanks Alice @ Plusnet Leeds

  • boothylise lisa booth (@boothylise) reported

    Hello, I have just signed up with Plusnet, and just gone inline this evening, my signal strength is showing as 57% this doesn't seem very high. Please advise on this.

  • sammy_Essex sammy💙 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@sammy_Essex) reported

    @Plusnet Can I have email address to make a complaint please? Internet is constantly dropping out. It’s been happening for a week.

  • cerebralsymphoy cerebral symphony Ⓥ (@cerebralsymphoy) reported

    @Plusnet Do you support Wi-Fi calling?

  • smartesthorse smartesthorse (@smartesthorse) reported

    @Plusnet Plusnet hopeless I pensioner very desperate to save money to pay to warm home! Plusnet so slow to install after taking money I am paying them AND another provider this is a very hard difficult month for me. Think twice before a switch to them

  • tgr42 tgr (@tgr42) reported

    @Plusnet Hi Matthew, someone must have tweaked/fixed something on the line or at your end as d/l speeds are back to around 10 Mbps. No dropped connections yet but will monitor for next 48 hours and if gets worse again I'll update the Help Assistant question #219249945.

  • weeziereads 📚Louise / Weezie Reads ✨ (@weeziereads) reported

    @Plusnet @plusnethelp hi! Internet has gone down again and haven’t received a response to my DM yet. Is there anyway you can help? Thank you!

  • amills158 Ashley Mills (@amills158) reported

    @Plusnet @plusnethelp you lit think this is acceptable for a “minimum guaranteed” speed of at least 45mbps? Thank god we’re moving to @EE tomorrow. Stay ******** away from #plusnet