Plusnet

Plusnet Outage Report in York, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in York, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in York, England 12/13/2025 08:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near York, England

Latest outage, problems and issue reports in York and nearby locations:

  • sales_marvel Sales Marvel (@sales_marvel) reported from York, England

    @Plusnet #broadband service in #York truly terrible today and your Customer Service team aren’t taking calls?

  • filipino_chino Filipino Chino (@filipino_chino) reported from York, England

    @Plusnet Thanks Tony.. hopefully service status has been updated to show this (not checked but an hour or so ago it was not)

  • neilkidd51 neil kidd (@neilkidd51) reported from Bishopthorpe, England

    @plusnet. For the last week, I have been unable to receive calls on my mobile at home due to a very weak signal or no signal at all!! Need this sorting out ASAP!

  • JYorks80 Jackie Thompson (@JYorks80) reported from Haxby, England

    @Plusnet Please read the tweets aimed at you. There are reports from all over the country that your broadband isn’t working (neither is ours). We’ve got people working from home here who need their broadband. Please fix it!

  • ChrisFell12 Chris Fell (@ChrisFell12) reported from Haxby, England

    @Plusnet down........ again

  • ts10uk Mike Brudenell (@ts10uk) reported from Haxby, England

    @ItsGav86 Remember that Smarty won’t have their own network; there are only 4 carriers. Smarty uses Three’s network underneath, so check its coverage in areas you live and go. You might also lose some features compared with Three. (eg, Plusnet Mobile uses EE & lacks its WiFi Calling)

  • kate_pettitt Kate Pettitt (@kate_pettitt) reported from York, England

    Is Plusnet down in York? Cut off this evening. Wifi's working but no Internet connection.

  • kwooffindin ken wooff (@kwooffindin) reported from Sherburn in Elmet, England

    @plusnethelp hi could you help with some settings please . I have a plusnet free online acc . I can see all my email folders on my phone but I have just purchased an android tablet . I have set up Gmail but can't see my folders. Thanks

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • TheWolfofDonSt Connecting With D.O.T.S - EP OUT NOW (@TheWolfofDonSt) reported

    Actually missed the bells because my WiFi is so ****. Eat my entire ******* @Plusnet. (To whatever customer service rep has to see this message i’m sorry and I hope you have a lovely year)

  • AidanLashmar Aidan Lashmar (@AidanLashmar) reported

    Why did I move to @Plusnet nothing but trouble with my connection

  • paulmcl59537085 paul mclaughlin (@paulmcl59537085) reported

    im prepared to see you in court plusnet i and my 2 disabled brothers are fed up with your crap and your evan trying to get us to pay for engineer not happining ok and you was given dates by me to visit so no more lies................

  • JStrummered Joseph Strummered (@JStrummered) reported

    @JamesHarrisNow @MrKenShabby I only use them with an existing businsess account I inherited. I would never, ever, choose them. I use plusnet at home.

  • andybadger69 Me Lord (@andybadger69) reported

    @DONNYDIVArl @Plusnet WiFi is terrible even with a extender on. Also keeps dropping out. Can't wait to be able to leave.

  • nicola05780568 nicola (@nicola05780568) reported

    Absolutely fed up, #plusnet @Plusnet been almost 2 years without WiFi with a speed of 0.095mb - never any follow through, can’t speak to anyone - highly DO NOT recommend.

  • melissabighair Melissa Sinclair (@melissabighair) reported

    @plusnethelp Hi there. I was initially due to transfer over on the 18th Dec, but there was a delay in transferring the no. Today my current provider confirmed my contract ended & my plusnet status is still pending. I have no phone or wifi. Can you assist? Your phone line is down

  • lisa19252045 lisa (@lisa19252045) reported

    @Plusnet is the plusnet network down in Gosport Hampshire? Our internet has gone off overnight and the hub router is flashing orange

  • aitch_R_aitch Rach (@aitch_R_aitch) reported

    2nd jan and still no service @Plusnet after "install" on 29th December!! I wonder how long this great service will continue. Think I'll contact @bt_uk &jump ship and get out of this "contract", surely @Plusnet are in breach! #BadService

  • jas8lg1 Jason (@jas8lg1) reported

    @Plusnet Is there a way I can send a private message in relation to a broadband issue? Live chat is closed and there is no way to email your customer services. Unable to call at this time.