Plusnet Outage Report in Wrexham, Wales
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The latest reports from users having issues in Wrexham come from postal codes LL13.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Wrexham, Wales
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Wrexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (16%)
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Total Blackout (9%)
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E-mail (5%)
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Phone (2%)
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TV (%)
Live Outage Map Near Wrexham, Wales
The most recent Plusnet outage reports came from the following cities: Wrexham and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Wrexham |
||
| Chester |
Internet | |
| Chester |
Internet | |
| Chester |
Internet | |
| Chester |
Internet | |
| Chester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Wrexham, Wales
Latest outage, problems and issue reports in Wrexham and nearby locations:
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Stano_6 @Plusnet Should have just carried on rebooting the router, didnt expect them to make the issue worse.
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet @plusnethelp rang for update on my ticket to unarchive mailbox.turns out the tech support filed incorrect ticket and it was rejected so new ticket needed to be raised. almost 24h later and nothing has been done with my ticket #nothappy 🤬🤬🤬🤬🤬🤬
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TheMiniTour 💙
(@theminitour) reported
from
Mold, Wales
I logged a call about our internet dropping out with @Plusnet at 9am. By lunchtime the @WeAreOpenreach guy had found the fault, stripped and replaced the wires and sockets and solved the issue. Great service from both companies 👍🏻👍🏻👍🏻
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Bricklands Fish, Seafood and Game
(@bricklandsfish) reported
from
Chester, England
@SteveTomlinson4 Ohh read you have to phone them to cancel.. just can’t switch. Anyway all sorted.. took 2 min online to switch to Plusnet. £96 a year saved
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet Oh no they havent. i just rang again and the ticket had been rejected by the support team!!! #poorservice #ineedmyemails
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet again email issues at plusnet. Still waiting for a response to a complaint I raised weeks ago and today emails have been down for 12+ hours. Who are the minority doing all the good reviews
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Mark Robinson
(@MarkRob23807011) reported
from
Rhosllanerchrugog, Wales
@Plusnet My broadband speed is very slow !!!!
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet come on answer your phones and dont send people to a disconnect message because of high volumes. Need an update on the issue your support technician made worse and now have no service whatsoever. I need Internet to work #wfh
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Stano_6 @Plusnet Down the road have FTTP but its hit and miss around here. some people still have less than 5mbps downloads speeds in brand new estate builds
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet The resolution has never been concluded. Waited for callback but none received. Resolution to just close tickets, without customer agreement is poor customer service
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Aroundtheworldandback
(@weloveourboat) reported
from
Chester, England
@plusnethelp your customer service live chat and phone number is not very helpful. Do I automatically get a new router if I join Plusnet broadband and phone package? Simple question. Can’t get an answer!
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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cathy penguins
(@penguins37) reported
@plusnethelp my phone is dead, line check last night said error on line, this am says ok, but still not working, need working landline, can't get through to plusnet by phone. Need help asap, have disability, need landline incase of emergency
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Katy 🌦
(@katyish) reported
@jemjabella Other than having to phone up about it, I think our Plusnet cancellation (when we moved to fttp) went without any hiccups. BT, on the other hand... Complaint gone to ombudsman about that mess
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Shirley Stewart
(@Shirley_2910) reported
@Plusnet On hold for support. Have been for 28 mins. No idea how much longer I have to wait - no time given. How can I raise a ticket instead of having to listen to crap music?
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Charl loui
(@LouiCharl) reported
@Plusnet I have never had to phone a company so much in my life and they still haven’t sorted it out! Dishonest company never again.
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R69NiX
(@_Roonix) reported
@Gadgetoid @Plusnet Oh wow those guys that pretend to be like a down to earth for the people simple company? What a bunch of phony pricks. Hate it when people try to look all humble and ****, not because they actually are, but because they think that image will make them money.
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Melissa
(@melkimsim) reported
@Plusnet hi I phoned customer service at half 7. Sat on hold for 30 minutes and was cut off at 8. 😔
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Gareth Archer
(@GarethArcher0) reported
@Plusnet despite the router displaying a solid blue light , I have no internet at all and all that comes up is a message from BT Wholesale. I am having to write this message in my garden as we rely on the WiFi to help out the poor mobile connection indoors.
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Jem
(@jemjabella) reported
@Gadgetoid @CatLamin @Plusnet This was similar to the issue I had with my account. It came out of my bank account, associated with my house, I was a valid account manager, username was "jemand[ex]" but because my ex had set the account up I couldn't cancel. Had to get my abusive ex to sort - fun times 🙄
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pgarwood ©¿©¬
(@pgarwood) reported
Plusnet have failed to remedy faults on my Broadband line since 25th September. Almost 2 months and 4 engineer viists!! What a poor service! @Plusnet
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Kristian Whittick
(@kris_whittick) reported
@plusnethelp I found an issue with one of the Plusnet website account pages. How do I report it? The "add home phone features" page does not scroll and there is no scroll bar on the side.