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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Problems in the last 24 hours in Wrexham, Wales
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Wrexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
Total Blackout (8%)
Live Outage Map Near Wrexham, Wales
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Plusnet Issues Reports Near Wrexham, Wales
Latest outage, problems and issue reports in Wrexham and nearby locations:
@plusnethelp your customer service live chat and phone number is not very helpful. Do I automatically get a new router if I join Plusnet broadband and phone package? Simple question. Can’t get an answer!
@Stano_6 @Plusnet Down the road have FTTP but its hit and miss around here. some people still have less than 5mbps downloads speeds in brand new estate builds
@Plusnet My broadband speed is very slow !!!!
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
@Plusnet Hi, my broadband went down around 10:20 this morning. HG4 area. No reply from anyone via the website report as yet. Any idea what’s going on? Thanks!
@Plusnet I dont know how to dorect message you. Can you give me a phone number that works. All your customer numbers dont work
@josh_hardie @virginmedia We had exactly the same problems for over a year - regular wifi drop out, system down for a few days with no explanation or assistance. After one too many challenges like yours and a similar response moved to Plusnet and no problems since then
@Plusnet Thanks Curtis. I appreciate the help. Frustrating that we seem to have lost a couple of weeks and knocked my confidence in the previously excellent support. Hoping it’s plain sailing from here.
@Plusnet Your customer service is completely incompetent. I have repeatedly been given incorrect information & wasted time calling you. Need a reimbursement due to delayed installation. Told to email but auto response says account does not pick up emails. Can anyone help??
@Plusnet Just been told not getting 4G you’re charging me for & now you’re placing barriers in my way from appropriate support to rectify as a disabled customer. I need to use text based systems & you refuse to accommodate my disabilities seemingly in breach of the DDA.
@mrmcc1976 Hi Mark, I'm sorry to hear you have been having issues accessing the website. Can you confirm that this is still an issue? - Curtis, Plusnet Sheffield
@Plusnet I'll take a look, have split it already into 2 channels for the SSID at 2.4 and 5 ghz. The speeds via Speediest (Ookla) were significantly down on previous results and I was only getting between 30 and 35 mbps download compared to over 60- 68 (solidly) not so long ago.
@Plusnet Hello, no signal on my mobile - there's been a major power cut in the area, could this affect your masts? Cheers.
@Plusnet Sadly not. My connection has continious outages lasting for several hours. Are you able to re-open the issue?