Plusnet Outage Report in Shirebrook, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Shirebrook, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Shirebrook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Plusnet
Plusnet is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (10%)
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Total Blackout (8%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Shirebrook, Derbyshire, England
The most recent Plusnet outage reports came from the following cities: Chesterfield, Dronfield and Mansfield.
| City | Problem Type | Report Time |
|---|---|---|
 Chesterfield |
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| Dronfield |
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| Mansfield |
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| Sheffield |
Internet | |
| Mansfield |
Internet | |
| Alfreton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Shirebrook, England
Latest outage, problems and issue reports in Shirebrook and nearby locations:
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Romulo Alex
(@romuloalex_) reported
from
Sheffield, England
being in self isolation wouldnt be so bad if our internet werent so shit fix up Plusnet
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Wendy Kirkland
(@JazzKittenWendy) reported
from
Chesterfield, England
@Plusnet we're having problems with our @btsport channels through you. All the other channels are fine
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Jon Smith
(@jonsmithinfo) reported
from
Chesterfield, England
@Plusnet is your network down? lost my broadband connection about 30 mins ago and can’t get back despite several router reboots. @plusnethelp 😨🙏🏼
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Michael Lenehan
(@MichaelLeneha12) reported
from
Mansfield Woodhouse, England
@plusnethelp Plusnet I've just lost another 3 hours of work as your connection is down again...things happen no problem with this but I'm beginning to lose the faith in my Plusnet.
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Mahala
(@ThisIsMahala) reported
from
Mansfield Woodhouse, England
Absolutely shocking customer service from @Plusnet Been trying to cancel mobile for a month but apparently insecurity to get through is my fault for not staying online in queue for hours or trying all day every day.
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Magnus Shaw
(@TheMagnusShaw) reported
from
Chesterfield, England
Hey, @Plusnet @plusnethelp people. I have fibre broadband with you guys specifically for watching movies (Amazon Prime). But I'm getting such slow speeds from you, it's ruining my viewing. The speed I'm paying for would be nice, gents.
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Fiona Radford
(@feefee2410) reported
from
Harthill with Woodall, England
@plusnethelp my broadband is consistently slow. Please can someone check the connections? Anyone else struggling with @Plusnet recently?
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suntattoo66
(@suntattoo66) reported
from
Sheffield, England
@Plusnet since 8th June mates mum has been unable to receive calls. Mates mum is having to shield. @Plusnethelp are not taking this seriously and fix it despite the fact this is a 79 year old lady living on her own. Disgusting
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Charlie Cottam
(@charliecottam) reported
from
Worksop, England
@plusnethelp Hi! Switched from Sky 6 months ago to PlusNet. Internet constantly dropping out (never had a problem in ten years). Usually at night or when two devices online. Any advice? Have reset and unplugged and used master socket. Frustrating as trying also to work from home!
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Craig ⚛︎ Marston
(@CraigMarston) reported
from
Sheffield, England
@AndyWoodturner Oddly enough, we were with Plusnet for years (they were proper reyt local like). No problems until that bunch of muppets bought them and slowly started breaking everything…
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Lucas Jedrzejak
(@LucasJed) reported
from
Sheffield, England
@Plusnet The Internet is down today in Sheffield! Children can’t do school online and parents can’t do work! Can you please address the issue ASAP? It’s been down for over 2 hours now! Thanks.
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Simone 🇯🇲🇻🇨🇰🇳
(@Simone_Anderson) reported
from
Nottinghamshire, England
@Plusnet hi my internet and phone service has been abysmal for months please get back to me ASAP
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Helen Royles-Jones
(@_HelenJones_) reported
from
Sheffield, England
@plusnethelp Hi, the initial contact was with the support team and the support team told us they would be in touch with a date for an engineer which didn’t happen. As it happens we’ve now left Plusnet and joined Sky broadband
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Emma Chapman
(@emmachapman74) reported
from
Sheffield, England
@plusnet called to cancel my contract, wish I’d got his name but he answered like he worked in a takeaway, not at all bothered or tried to make me stay. #joke #plusnet
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Lucas Jedrzejak
(@LucasJed) reported
from
Sheffield, England
@plusnethelp @Plusnet The Internet is down today in Sheffield! Children can’t do school online and parents can’t do work! Can you please address the issue ASAP? It’s been down for over 2 hours now! Thanks.
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Freddie Coates
(@FredCoates1999) reported
from
Sheffield, England
@AdamDickinson01 You’re too kind but it’s all down to Plusnet!
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Hannah🌻💛
(@hannahloufrench) reported
from
Sheffield, England
@UniHomes please help us with our internet instead of not offering a solution and referring it to your internet team again 🙃 I’ve spoken to @Plusnet and the issue is you giving us the wrong details ! And the wrong information! Sort it out! Please!!!
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Andy 🇺🇦
(@kitcub) reported
from
Chesterfield, England
Total outage this morning thanks @Plusnet. They claim "the line from our network to your home is working" but we've reset our router, and over 2,500 on downdetector also report a total loss of internet via Plusnet. That's a lot of houses to have problems internally at once! 🙄
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Dave Evans
(@rdt_daveevans) reported
from
Sheffield, England
@bt_uk This is some of the best customer service I have seen! “Although Plusnet use the same Openreach lines and they can provide an SLT of 80/20...At the moment there is not availability in the BT slots in order to move your SLT to 80/20...” time to give up and switch!
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#StayHomeSaveLives WEAR A MASK😷
(@julie_marsden) reported
from
Sheffield, England
@Plusnet hi wonder if you could help, my internet is constantly going off. Please help.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Susie in Ayrshireland
(@SusieInAysr) reported
@Plusnet Hi, I have no mobile phone signal! Any idea when it will return??? (I'm in Ayrshire, Scotland) Cheers.
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Mark
(@SpaceMonkey351) reported
@Plusnet why would my Internet go down for no good reason? Its been connected for over a year with no issues. I have a constant orange light and the orange "b" keeps going on and off.
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Plusnet
(@Plusnet) reported
@gaelmcl Hi there Gael, sorry to hear this - we're not aware of an issue in the area, what kind of problems have you been experiencing with the service? - Jess, Plusnet Leeds 🌻
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Bernadette Martin
(@b10649606) reported
@johncayliffe @Plusnet @lizcooperclark It's the total brick wall in terms of communication which is so appalling. For days they've posted one untrue canned message regardless of the question & their service status message now says there's no problem. I've sent them countless private messages and am at my wits end.
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Plusnet
(@Plusnet) reported
@slave2gadgets I'm sorry to hear that a password reset hasn't resolved the issue. As it's working over webmail, there's very little that we can do here, I'm afraid, as Outlook is a third party application. Regards, Emily Plusnet Leeds 🌞
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Amy Cool 💙🌍
(@amyLcool) reported
@Plusnet Hi, we're switching from Vodafone to yourselves and I had an email to say the line is now switched but the broadband isn't up and running yet and Vodafone have turned us off. We were told broadband would only be down for a few minutes when we switched.
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Ben Williams
(@bfreddyw) reported
@Plusnet my internet has been down all day today, is there a wider issue in the Cardiff area?
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Charlie N
(@Chazmeister) reported
@Plusnet what a shambles. 4weeks the business has been without internet - over 15 calls made, countless hours on hold, a load of made up deadlines in which my internet should be working, 2 engineers, promises of call backs that never happen. Latest is another 5days for engineer🤬
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Krash
(@Krash14006657) reported
@Plusnet call, you will receive a call back within 5 days' leaving this poor family in limbo as to what's happening with the body! As we will have no service until then and possibly 14 days after as we will have to have a new contract! this is on top of charging me 2 months line
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Tom⇒maths AMIMA
(@TeaKayB) reported
from
Milton Keynes, England
As @Plusnet is down again (that very much won't do) we're rediscovering the magic of DVDs this evening. I do hope they figure it out by tomorrow. I have a LOT of work to do.