Plusnet Outage in Paisley, Renfrewshire, Scotland

@Plusnet Moved to Glasgow, my internet been dropping so badly. Engineer came, still no change. Called again today 3rd time and opened question. I like to have the service that I pay for. Thanks.

So ever since I told @Plusnet I was moving to @virginmedia due to terrible speeds provided in my area against Virgins 1Gig my internet speed has been throttled that it’s barely useable. Only a week to go of the worst service. #broadband #dontsettle

@Plusnet have left us stranded to try to work and socialise from home with no internet for 10 days, at LEAST 4 more days untill it might be fixed, poor communication and NO INFO on compensation. What do we do @plusnethelp ?

@plusnethelp Woke up this morning to our internet speed dropping again. Even rebooting didn't help this time. So enough is enough and we have started the switch to Sky for broadband and mobile. Last 18 months with @Plusnet have been awful.

Day ??? of Lockdown, Day 18 of Dry January, Day 5 of no Wi-Fi, (Day 3 of calling Plusnet to fix this). This is what we live for...

@plusnethelp We have to reboot our rooter every 3-4 weeks as speed keeps falling. Can't wait till September when we can leave. Nobody at Plusnet wants to take responsibility of this problem.

@Plusnet @plusnethelp is there anyone in? Anyone around to help?

@Plusnet is the Internet down in the G63 9 area?

@Plusnet not great customer service just ignoring your customers 😒

@plusnethelp I have been a Plusnet customer for quite a few years now but since moving address in Nov 2018 I have had nothing but issue with the billing system...and it continues...bill meant to be issued 7th Oct...was issued today...system will not let me pay it!!

@plusnethelp @RRS91718 All sorted. Called customer service. Still not happy about time taken and lack of information from plusnet mobile though

..without Wi-Fi (probably) all weekend. Wonderful when I have a stack of deadlines and need a stable connection for liaising with clients. Your customer support was a bit underwhelming too! Seriously annoyed already... @Plusnet @plusnethelp. Thanks a blummin' lot!!! #URGH!!!

And for the umpteenth time my wifi through @plusnet has crashed!! Shite company, shite service, shite, shite, shite, shite, shite!!! Anyone reading this stay ******** away from this useless shower of shite!

@ramfrancisuk Thankfully I have PlusNet saving the day…. Virgin can expect armageddon if it all goes down and Ive cut off PlusNet

@Plusnet How helpful of you wouldn’t be that the service is poor?

@Plusnet No ones helped me today just fobbed me off and told me to pay more for better speed. Total joke. No one replying to DM. Lied to by staff twice over the phone recently too. Appalling customer service

Hello @plusnet. Issues in winsford again. Alllllll dayyyyyy longggggg no connection. Sort your selves out. You are becoming the worst around quickly.

@Plusnet How do I cancel my subscription?

@Plusnet I've got a slow download speed (7mb) and fast up. Should be 67-72Mbps. Quick search on forums suggest I need "Plusnet Line Speed" set correctly. Is this something you can help with?

@Plusnet fix you're internet you useless *****

@Plusnet hi, may I make a suggestion? On your website acct login page you ask for my "Username". But you refer to this as my "Account Number" in your welcome email. Please can you change your website to ask for my Account Number to reduce confusion/multiple login failures! Thanks

@ellenheathcote Hi Ellen, sending voice notes via text isn't supported on our network I'm afraid but I'd recommend using an app such as Whatsapp or messenger which allows you to send and receive those instead. - Adam - Plusnet Sheffield

@photomikeyhere @Plusnet Always had a tip top service from @plusnet and I've been through a lot of providers. 👍 Not a single issue with #plusnet

@Plusnet I’m really not happy. Internet and landline still not working. You said back in January you were applying an 18.99 credit to my next bill, you didn’t. Then I spent over an hour on the phone in May and was assured the credit would come off June’s bill. It hasn’t, all lies