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Plusnet

Plusnet Outage Report in Lanchester, County Durham, England

Why is my Plusnet service not working?

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Lanchester, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lanchester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 67% Internet (67%)
  • 15% Wi-fi (15%)
  • 10% E-mail (10%)
  • 6% Total Blackout (6%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Lanchester, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, and Washington.

CityProblem TypeReport Time
Newcastle upon Tyne Total Blackout 18 hours ago
Newcastle upon Tyne Internet 21 days ago
Newcastle upon Tyne Internet 21 days ago
Newcastle upon Tyne Internet 1 month ago
Newcastle upon Tyne Internet 2 months ago
Washington Internet 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Lanchester, England

Latest outage, problems and issue reports in Lanchester and nearby locations:

  • Lizzyr59
    Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England

    @Plusnet Outage in Newcastle? No broadband since 8pm

  • Johnad25
    John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • 2012neil2012
    Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • Johnad25
    John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • fredspoon
    Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • LeDreamboat
    Scott ⚫️⚪️ (@LeDreamboat) reported from Sacriston, England

    Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

  • ChattonCottages
    Sheila Bull (@ChattonCottages) reported from Riding Mill, England

    @Plusnet If only..... 3 months ans till not connected. Dreadful service

  • BlocknBottle
    Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • mouse5555
    Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • remenos
    Joanne Emerson (@remenos) reported from Sherburn Hill, England

    @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

  • HannahRose1401
    Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • slohfaith
    Sandra O'Hagan (@slohfaith) reported

    @Plusnet Just had shocking customer service. Internet down 3 times in a month including now. Have to wait 3 days for engineer but thats my problem. Wow! Bad attitude, too. I work in customer service. Very disappointed.

  • tamikonatsu
    NuttyNatsu (@tamikonatsu) reported

    @Plusnet once again dealing with disconnects. One day I'll actually receive the service I'm paying for.

  • Plusnet
    Plusnet (@Plusnet) reported

    @jak_richards Hi there James, sure and sorry to see there's a problem with that. Can you get back to us on a DM with your mobile number please? Sorry for the delayed response by the way, we've been much busier than expected. - Adam - Plusnet Sheffield

  • tps2203
    TP Sheridan (@tps2203) reported

    @Plusnet is there any news on Internet access which has been down since 11 a.m. today. Derby DE21.

  • tamikonatsu
    NuttyNatsu (@tamikonatsu) reported

    @Plusnet once again dealing with disconnect after disconnect. Engineer gets sent out, it's fine for 2 or 3 months and process is then repeated. Clearly nothing is actually being done to solve the underlying issue.

  • KatTrimble
    Kat J Trimble (@KatTrimble) reported

    When you're stuck with a mobile supplier whose site and comms are staggeringly, woefully bad. Plusnet - get your act together!

  • LawOfProtest
    Michael Hamilton (@LawOfProtest) reported

    @l_n0te @Plusnet The only way I could get to speak to anyone was to select the "If you're thinking if leaving us ..." option. But he couldn't help because apparently there's no-one in the Broadband support team today as it's a Bank Holiday.

  • GileadStaffs
    GileadStaffs (@GileadStaffs) reported

    @kondratiuk59 @Plusnet They’ve just been .. it’s fixed .. also he woke us up .. he’d been told he it was a landline fault .. therefore needed access to main socket .. I’ve made a formal complaint.. they’ve been shocking!! Now got the job of connecting all the devices 😬…

  • FIibbertygibbet
    Robyn Alexandra Starr (@FIibbertygibbet) reported

    @Plusnet trying to get through to customer service all day long and so far unable to even get through as I keep getting cut off as i queue, any suggestions?

  • Golazzo_1884
    Jimmy (@Golazzo_1884) reported

    @Plusnet moved home and started a new contract with you... and you've charged me £329 early termination charge??? I haven't gone anywhere as a customer!! Appallingly bad service received during this whole house move