Plusnet

Plusnet Outage Report in Lanchester, County Durham, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Lanchester, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lanchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Lanchester, County Durham, England 12/26/2025 03:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Lanchester, County Durham, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne E-mail
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Lanchester, England

Latest outage, problems and issue reports in Lanchester and nearby locations:

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Clarejs85 Clare S (@Clarejs85) reported

    @Plusnet Brilliant customer service Not, you send me an email after you close so I can't speak to anyone and then on the first day you restrict me from certain things via my broadband, i can't even have the option to unrestrict myself as no I'm not ready to pay yet option again,

  • mazzamorgan Marie (@mazzamorgan) reported

    @plusnethelp Hello plusnet. I had an open issue about this, which you acknowledged I've had my broadband plugged into the test socket as asked to for over a month, and no more comms from you?! What's happening?

  • ChimericalCal Cal 💐💜 (@ChimericalCal) reported

    Hey @Plusnet, your sign-up site doesn’t work at all on any browser on iPad and iPhone. You’re going to want to fix that, considering many people now use iPad Pro for everything and they don’t have a Mac, Linux, or Windows PC.

  • Jenn585 Jenna Abbs (@Jenn585) reported

    @Plusnet Signed up with you on 25th Nov - my old BT service has gone off today but I have no Plusnet router. Really frustrated as currently unable to work from home. Not a good start...😣

  • alan0669 Alan 🐝 (@alan0669) reported

    @Plusnet been holding on hold on the support line for 30 minutes, do you have anyone working at the moment? You're supposed to have migrated me to fibre today and now have no connection...

  • MyBlondeReality Jennie (@MyBlondeReality) reported

    @Plusnet @plusnethelp I’m on the phone (after being on hold for 45 mins) with one of your tech agents who just said “he dunno how to fix it” we have no internet and haven’t since last night. He is refusing to pass me on to someone else to try and help. This isn’t good. Pls help

  • romysdad chipperhull (@romysdad) reported

    @plusnethelp Hi @plusnet. I transferred my phone and broadband to you guys today. My phone line is up and running but my broadband isn't and I'm trying to work from home. I've tried yr customer service line but they are busy and won't accept calls 😒😒

  • MaBBoTT90 Matthew Abbott (@MaBBoTT90) reported

    @plusnethelp @DaveMitchison Same here, and I’m a new customer, only joined plusnet on the 2nd of December. Every day it’s dropping out at least 3 times, last night it dropped out 7 times in the space of an hour! (World record). I am currently on hold with plusnet as I type. Almost 20 mins. Not good!

  • jstoge jon sturgess (@jstoge) reported

    @plusnethelp I’m going to start the 12 days of Christmas. Day 1, Plusnet cancel my contract after a computer glitch. Day 2 they tell me they can get basic broadband back within 24hrs. Day 3 they say the new order has strangely not been completed. Is this Customer Service ?

  • iledsham Ian Ledsham (@iledsham) reported

    Is there a problem with #plusnet at the moment? Lost my connection about an hour ago.