Plusnet

Plusnet Outage Report in Lancaster, Lancashire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Lancaster, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lancaster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Lancaster, Lancashire, England 01/01/2026 10:30

January 01: Problems at Plusnet

Plusnet is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Lancaster, England

Latest outage, problems and issue reports in Lancaster and nearby locations:

  • tracy_coxey Tracy Coxey (@tracy_coxey) reported from Fleetwood, England

    @SkyHelpTeam if we moved to sky how soon could the service be up and running, been badly let down from change over from john lewis to plusnet (same company) and no internet for 5/7days we both work from home!

  • tracy_coxey Tracy Coxey (@tracy_coxey) reported from Fleetwood, England

    @SidW26784986 @plusnethelp Be careful we should of change over to plusnet yesterday from John Lewis it never happened and we are now without internet for 5/7days trying to work from home - livid!

  • tracy_coxey Tracy Coxey (@tracy_coxey) reported from Fleetwood, England

    @MoneySavingExp please can you rattle some cages! Badly let down by John lewis to plusnet swap should of happened over night. Now two home workers have no internet for 5/7day😱😭

  • Simmonslfc Scott simmons (@Simmonslfc) reported from Middleton, England

    @Plusnet phoned up this morning regarding moving my dad from BT to you for broadband and tv. Spoke to advisor could not give me prices in tv package because he is not a customer. How am I supposed to compare and move to you if I have no info ? I use you for my business #nohelp

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • redsince57 Kev THE Red ⚽💜 (@redsince57) reported

    @Plusnet Your header says help from 8 to 8 every day. Not on your cust serv line, 500 it ain't!! Rang twice at 8.10 and cut off both times when trying to spk to some1. Asked for a pac code by txt last night. Still nothing!! Might move my b/band too at this rate!

  • Plusnet Plusnet (@Plusnet) reported

    @Edwin67658867 Hi there Edwin and sorry for the delay in getting back to you, we don't supply 5G currently, please let me know if there's anything else we can help with though. - Adam - Plusnet Sheffield

  • jimmybonkers 𝕁𝕒𝕞𝕖𝕤 𝕃𝕚𝕘𝕘𝕚𝕟𝕤 (@jimmybonkers) reported

    @Plusnet Another idea to keep kids safe online? Order @Plusnet broadband, and they won’t have any internet to use at all. I ordered last month and still waiting after several calls into your customer services. Any chance of broadband this year? Should’ve gone with @SkyUK

  • lizjonwilltom Liz Allen (@lizjonwilltom) reported

    @Plusnet @bradjhall Absolutely agree! Why aren’t you rewarding customer loyalty? happy to stay on the new customer rate even though a cheaper deal elsewhere, but loyalty counts for nothing. The best renewal deal is not available to view, I had to ring up, but I prefer to see details written.

  • reasonforchange reasonforchange (@reasonforchange) reported

    @Plusnet service outage in South Suffolk area since 7:54 this morning. Text update still saying anticipated fix will be 13:34 which has long since gone. When will this be fixed?

  • Mackers1969 Mackers MCCT (@Mackers1969) reported

    @Plusnet I am a new Broadband customer and already have BT sport as a standalone package. How do I transfer this to within my Plusnet package?

  • Plusnet Plusnet (@Plusnet) reported

    @markfaulkner67 If you have any other queries concerning this, please let me know and I'll see what additional support I can provide. -Tony Plusnet Sheffield

  • ShadowTricks Richie 😷 (@ShadowTricks) reported

    @Plusnet Internet has been down for a while now, router is constantly flashing orange, seems to be an issue your end?

  • miss_ellie_may Ellie (@miss_ellie_may) reported

    @Plusnet hi could you please help test my internet speed? It seems to have gone much slower in the past week or so

  • vincentvan_iroh 🌑🌙 (@vincentvan_iroh) reported

    as if @Plusnet has been taking money from my account for A YEAR after i asked them to close the account for lying about how their service would be good enough for work from home (it isn’t) and they have the nerve to say i owe closing fees when i was way out of contract