Plusnet

Plusnet Outage Report in Horsham, West Sussex, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Horsham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Horsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Horsham, West Sussex, England 03/01/2026 12:35

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Horsham, England

Latest outage, problems and issue reports in Horsham and nearby locations:

  • nmacdonald1972 Natasha Shane (@nmacdonald1972) reported from Horsham, England

    @phil_lovett58 @Plusnet Same for me went off around 0830 and been told be 3 days to be fixed as an open reach issue apparently

  • crazeemary82 Mary Greet (@crazeemary82) reported from Hurstpierpoint, England

    .@Plusnet based on an experience with a recent bill, I would never use your service again!

  • gregpaulshort Greg Short (@gregpaulshort) reported from Haywards Heath, England

    @BritishTelecom @BTOpenreach1 @Plusnet so disappointed at the level of service I’m receiving. Changing suppliers has lead to a fault in the line. No internet for 9 days already. Fault STILL not fixed. 3 kids at home and 2 parents working from home with NO INTERNET. Not impressed

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Hartforddude Paul Dicken (@Hartforddude) reported

    This is appalling support from #PlusNet Just had phone call from PlusNet support who asked me to send screenshots of speed tests. As stated previously the wizard link sent does not work. Pathetic

  • tonyc0506 tony cottrell (@tonyc0506) reported

    @Plusnet how do I get to speak to someone who can actually deal with an issue with my broadband? Last agent was not very useful at all

  • ultraman_ginger Twisted Tea Shep (@ultraman_ginger) reported

    @rosstmiller Switched to Plusnet and they offered to set it up for me and call me back when it was done. Despite switching from cable to dial up, the speed is similar and it's much cheaper. They've been slower since lockdown, in fairness, but never had to call them.

  • MrPeterUnwin peter unwin 🇬🇧 (@MrPeterUnwin) reported

    @plusnethelp Hi, thanks for responding. I am currently a (renewed) Plusnet customer. I was hoping to upgrade earlier this year, hence query. Code EH10 7HU No. 65. (Openreach installed to this area last year). Regards,

  • mikegunnill Mike Gunnill (@mikegunnill) reported

    @plusnethelp Broadband down & off since 07.00 hours. Where should I report this to, as PlusNet customer? Thx

  • bethanyabj Bethany (@bethanyabj) reported

    Never in my life will I go for @Plusnet wifi ever again oh my goodness. Literally having to use my 4G for everything

  • chalkeblue (((L Buckland))) (@chalkeblue) reported

    @MoneySavingExp What's your advice when switching to Fibre actually leads to more problems? Slow speed, variable speeds are the same as ordinary broadband Plusnet says'set up the new router, splitting signal' but do ALL providers expect the customer to sort out problems?

  • kartb4horse sharonh (@kartb4horse) reported

    @Plusnet wondering if you can help. Having real problems with connection dropping constantly on broadband. Have installed a bt hub 6 yesterday which improved speed, as that was previously also an issue, but we are still having connection dropping several times.

  • largoatsecurity Largoat (@largoatsecurity) reported

    Hey @Plusnet. I've got a brilliant idea for you that could help you improve customer experience. Send out the router BEFORE services are due to go live. Not 1-2 days after. Just a thought.

  • delay_fifa FifaOnesidedDelay (@delay_fifa) reported

    @Sub_zero_TheEnd @FUT_AST @EAFIFADirect My account was setup int he uk years ago. At first , when on p2p and with the plusnet game package , it was really good. Plusnet got bought out by BT , the game package was discontinued. Noticed a change st8 away. Moved to Spain and its been bad even on fibre.