Plusnet

Plusnet Outage Report in Crawley, West Sussex, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Crawley, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Crawley, West Sussex, England 12/20/2025 17:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Crawley, West Sussex, England

The most recent Plusnet outage reports came from the following cities: Reigate and Crawley.

Loading map, please wait...
City Problem Type Report Time
United KingdomReigate Internet
United KingdomReigate Total Blackout
United KingdomCrawley E-mail
United KingdomCaterham Internet
United KingdomCrawley Internet
United KingdomLeatherhead Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Crawley, England

Latest outage, problems and issue reports in Crawley and nearby locations:

  • gregpaulshort Greg Short (@gregpaulshort) reported from Haywards Heath, England

    @BritishTelecom @BTOpenreach1 @Plusnet so disappointed at the level of service I’m receiving. Changing suppliers has lead to a fault in the line. No internet for 9 days already. Fault STILL not fixed. 3 kids at home and 2 parents working from home with NO INTERNET. Not impressed

  • nmacdonald1972 Natasha Shane (@nmacdonald1972) reported from Horsham, England

    @phil_lovett58 @Plusnet Same for me went off around 0830 and been told be 3 days to be fixed as an open reach issue apparently

  • CharlieCorrish Charlotte Corrish (@CharlieCorrish) reported from Tandridge, England

    @Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks

  • NightingaleSC Nightingale Horsham (@NightingaleSC) reported from Horsham, England

    @Plusnet my broadband connection has been terrible all day. Up and down it can’t be just me - your phone lines are extremely busy

  • webdarren Darren Ratcliffe (@webdarren) reported from Crawley, England

    @Plusnet you took over my broadband when I was away. Travelling back in the uk to a text to say my router has only just been posted today… and I can see my old connection is offline. Two kids and Easter weekend ahead. Can you see the problem? Can you check when it was posted

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • hollylaws1989 holly (@hollylaws1989) reported

    Absolutely furious with @Plusnet - I’ve been waiting over 3 months for internet and still nothing! I call them weekly and seem to be forever waiting for call backs that never happen! I just want internet

  • KylieBSmiley KylieBSmiley (@KylieBSmiley) reported

    @plusnet both my husband and I have been trying to contact you all day regarding the Internet being down.I messaged your diagnosis bot & and told the fault would be fixed by 7am 24/10 I sent that message at 10am today & I'm still without Internet and my husband needs it for work!

  • clairemorris92 claire phillips (@clairemorris92) reported

    @Plusnet how long does a customer have to wait for a response from you? Really NOT HAPPY

  • helanvictoria ℍ𝕖𝕝𝕒𝕟𝕍𝕚𝕔𝕥𝕠𝕣𝕚𝕒 (@helanvictoria) reported

    @MissUnsworth94 @Plusnet Oh god sorry to hear this!! This is awful

  • Screwfix Screwfix (@Screwfix) reported

    @AnnPawley Hi, We have been made aware that some people are experiencing issues with our website if they are with Plusnet. We have made our IT Team aware, so this is being looked into. Cath

  • emilyjhjones Emily Jade (@emilyjhjones) reported

    @Plusnet absolute shambles customer service - broadband activation date delayed by a week, then another week, with no explanation. This after being told we didn't need an engineer. Now other half is stuck on hold waiting for an explanation.

  • 8bitteacher Ria (@8bitteacher) reported

    Absolutely appalling service from @plusnet. Five weeks notice of a house move, engineer didn’t turn up when they were supposed to on our moving day, and now it will be over a week before they can get us set up. Apparently this is ok to them.

  • paula_travers 🇺🇦Paula Travers💙🇪🇺#Rejoiner#MBC #Cats❤ (@paula_travers) reported

    @Plusnet I had loss of service at the end of Aug start of Sept. This was rectified by Openreach. I was informed via chat of the loss of service compensation I was due. On my current bill, I have received an amount that is different to what I was told. Can you help?

  • StarreDerby Samantha Derbyshire (@StarreDerby) reported

    @Plusnet can you confirm if the internet is down in Norfolk? The storm fried our router and we connected an old one we have and is flashing no broadband

  • tradingfaceswxm Andy Watson (@tradingfaceswxm) reported

    Hey @Plusnet. Any particular reason why my Internet service has gone really crap since I decided to make the switch to one of your competitors?