Plusnet

Plusnet Outage Report in Guildford, Surrey, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Guildford, Surrey, England 11/29/2025 12:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Guildford, Surrey, England

The most recent Plusnet outage reports came from the following cities: Woking and Aldershot.

Loading map, please wait...
City Problem Type Report Time
United KingdomWoking Internet
United KingdomAldershot Internet
United KingdomAldershot Internet
United KingdomFleet E-mail
United KingdomWalton-on-Thames Internet
United KingdomLeatherhead Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • NightingaleSC Nightingale Horsham (@NightingaleSC) reported from Horsham, England

    @Plusnet my broadband connection has been terrible all day. Up and down it can’t be just me - your phone lines are extremely busy

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from West Molesey, England

    Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT

  • rallen444 🐷🐮🐑 vegan 🐬🐥🐰 (@rallen444) reported from Farnborough, England

    @nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho

  • nmacdonald1972 Natasha Shane (@nmacdonald1972) reported from Horsham, England

    @phil_lovett58 @Plusnet Same for me went off around 0830 and been told be 3 days to be fixed as an open reach issue apparently

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • _thecompassrose Becky Rose Carver (@_thecompassrose) reported

    Is this the same for all service providers now? @UswitchUK @Plusnet @virginmedia

  • Patinahat2 Pat #Resist #JoinAUnion 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Patinahat2) reported

    @dsue1441_re I use Plusnet. I’ve had no problems and get a cheap SIM deal through them.

  • brianjohnson141 Brian Johnson 🇪🇺🇵🇱🇵🇸🇹🇹 (@brianjohnson141) reported

    @dsue1441_re EE for last few years, part of BT group & BT offered me a better deal this time. Do it through local store as with EE for mobile staff excellent. I believe PlusNet are also part of BT. Never had problems with EE

  • dresdeb Beccy Dresden (@dresdeb) reported

    @Plusnet Hi Jess, you're at least the third member of your team to ask this! We seem to be at an impasse because I don't think it's reasonable to expect me to use a wired connection (it's not the 90s!), but you guys refuse to acknowledge there's an issue if I only use WiFi.

  • Davutlar2 Davutlar (@Davutlar2) reported

    @Plusnet just lost a parent to bereavement. Plusnet don't have a bereavement team, only customer service. Telephone to advise my Dad has passed away and they asked for my Dad's password 😡😡. Seriously. Someone has died and I'm expected to know a password. Ongoing issue I see

  • Shan_nav Shan (@Shan_nav) reported

    @Plusnet so far no luck ! call agin to ask for an update… an engineer booked to bless the line tomorrow. almost 4 days wasted on this entertainment.. if this line not upon running by tomorrow 13:00. I would love to know how to cancel such substandard service.

  • Plusnet Plusnet (@Plusnet) reported

    @Woodsider8 Hi there, we're not aware of anything but I'm really sorry about the issue and please send us a DM with your address and the mobile numbers and we'll be able to check further for you. - Adam - Plusnet Sheffield

  • gromit77 Neil Parry (@gromit77) reported

    @Plusnet Been with you for years, biggest issue is "authentication errors" devices getting kicked off. Had it loads a while back, then it stopped now its happening again. If I'm not changing any setting & the errors goes away for months & then returns surely that suggests its your end?

  • RobieSlick Robin Slick 💙 LFC Forever (@RobieSlick) reported

    @Plusnet I am a PlusNet customer & my phoneline is giving me issues. My neighbours phones are now coming on my number 02085785321. I don't know where my phoneline is going as when I ring my home number with my mobile it doesn't ring my number. Please check & fix. Thanks.

  • dresdeb Beccy Dresden (@dresdeb) reported

    @Plusnet Plus, as I keep explaining, the speed alone isn't the problem, it's the fact that in a matter of minutes it can vary from below 5Mbps to over 50! I just want, need and expect a consistent service, as I've had from all previous ISPs.