Plusnet Outage Report in Guildford, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (10%)
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E-mail (9%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent Plusnet outage reports came from the following cities: Westhumble.
| City | Problem Type | Report Time |
|---|---|---|
 Westhumble |
TV | |
| Walton-on-Thames |
||
| Woking |
Internet | |
| Aldershot |
Internet | |
| Aldershot |
Internet | |
| Fleet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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🐷🐮🐑 vegan 🐬🐥🐰
(@rallen444) reported
from
Farnborough, England
@nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho
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Natasha Shane
(@nmacdonald1972) reported
from
Horsham, England
@phil_lovett58 @Plusnet Same for me went off around 0830 and been told be 3 days to be fixed as an open reach issue apparently
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
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Nightingale Horsham
(@NightingaleSC) reported
from
Horsham, England
@Plusnet my broadband connection has been terrible all day. Up and down it can’t be just me - your phone lines are extremely busy
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Maria Myers
(@maria_juliettem) reported
@Plusnet I have an email stating you are waiving my early cancellation fee due to a miscommunication by your staff and yet I’ve just received a bill that includes the fee and you’re going to take an extra £32.66 off me? Please fix this ASAP
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Robbie
(@RobbieMay30) reported
@Plusnet No internet for 15 days now. Plusnet keep giving us dates for repairs then missing deadlines. They blame Openreach and say nothing they can do. Terrible customer service.
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Andy Key
(@AndyKey45713388) reported
@Plusnet hi, I moved my broadband services over to you but I haven’t received my £50 voucher yet ? Can you help ?
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Rob James 🇬🇧🇺🇦
(@rob_james7) reported
@OpenreachHelp our line and it's accompanying broadband connection has been down for a week. Our provider, PlusNet, say the fault has been with you the whole time but you have provided no updates to when the fault may be fixed. Can you assist please?
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Muhammad Yasir
(@yaasircheema) reported
@Plusnet my broadband is down from 3 days and your customers service is not helpful at all. @plusnethelp what is the best way to complain about this situation.
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Peter Challis
(@PAChallis) reported
@MoneySavingExp Remember that these MVNOs may not have access to all frequencies and facilities from the main network. Worth checking before switching. For instance EE supports 2G voice for wider coverage, and WiFi Calling. Plusnet does not so where I live they would not be suitable.
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Adele🪐✨
(@iAmMacca) reported
Can someone tell me how easy it is to change broadband provider? Plusnet at beyond garbage but the thought of being without internet is stressing me out haha
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Matt Harrison
(@mattchoo87) reported
@Plusnet third tweet now… a week without a mobile network and no response. I certainly won’t be staying with you now
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Jane Bryant
(@janebryant59) reported
@Plusnet I have a problem with my landline and my mobile is currently unable to receive calls due to a battery fault. I was advised to contact you by the man trying to help me.
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Rachel Cleary
(@RachelC61908814) reported
@Plusnet moved house on 30/11/22. Still no broadband transfer. Multiple calls on hold for @Plusnet to acknowledge that they can ‘see nothing has been done since 30/11’ but no explanation/solution offered. Public sector worker unable to work from home. Appalling service!