Plusnet outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Plusnet Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 4 minutes ago from Ashtead, England

  @Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.

• 
  Natasha Shane (@nmacdonald1972) reported 6 minutes ago from Horsham, England

  @phil_lovett58 @Plusnet Same for me went off around 0830 and been told be 3 days to be fixed as an open reach issue apparently

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 13 minutes ago from Ashtead, England

  @Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 14 minutes ago from Ashtead, England

  Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

• 
  Nightingale Horsham (@NightingaleSC) reported 27 minutes ago from Horsham, England

  @Plusnet my broadband connection has been terrible all day. Up and down it can’t be just me - your phone lines are extremely busy

• 
  🐷🐮🐑 vegan 🐬🐥🐰 (@rallen444) reported 31 minutes ago from Farnborough, England

  @nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 36 minutes ago from Ashtead, England

  @Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT

• 
  Greyman (Gary A) (@GaryAblett3) reported 53 minutes ago from West Molesey, England

  Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karen Kelly (@karencerrig) reported 2 minutes ago

  @Plusnet Hi. I've had a letter saying my broadband and phone service will be transferred to EE soon. As there is not fibre option (only copper) how is this going to work? Many thanks.

• 
  Mismoosh LTD WM IT Solutions Group #Rutland (@wmgroep) reported 5 minutes ago

  @Plusnet @plusnethelp we have now already more time Internet problems in #rutland #le15 #today @BTGroup

• 
  Coltan 🏴‍☠️🇦🇺🇬🇧🇺🇸 (@ColRFX) reported 6 minutes ago

  When you're on hold, the plusnet message says we can contact you online - How? All the contact options I can find just lead to community, call, sign language... Is there some way to message plusnet support?

• 
  wattery filth (@watteryfilth) reported 8 minutes ago

  @Danjsalt @SkyUK Plusnet, very good support

• 
  Alison Lees (@AlisonMLees) reported 8 minutes ago

  @Plusnet Why should I phone? The last time I phoned, I got someone who didn't know anything and wouldn't help. It's quite simple. If you email me, I should be able to email you back.

• 
  Caroline (@CraftyGirl1460) reported 10 minutes ago

  @Plusnet Been a customer for years. Moved to Full Fibre this morning. Now problems!! Not Internet cable sent. Need Internet and mobile for health reasons. I'm deaf and Kelly (Open Reach) send guy who mumbles with heavy foreign accent! I want my Internet back please 😥

• 
  Jason F (@jasonFr54781642) reported 12 minutes ago

  @Plusnet trying to cancel to travel abroad will have no fixed address, I waited for 15 mins on the phone then got cut off, I dont think #plusnet want me to leave. Is there an easier way to cancel thanks.

• 
  GM Mark Howitt (@MarkHowitt) reported 12 minutes ago

  @Plusnet poor again making me lose connection another call needed for comp @Ofcom

• 
  Kirsty@Quarriers (@Kirstyelsevfit) reported 16 minutes ago

  Absolutely ridiculous, actually non existent service from Plusnet. They pride themselves on their customer service but they cant provide the actual wifi service! Dont have any solutions and are only friendly when they can solve the problem.

• 
  Paddys (@paddysmad) reported 17 minutes ago

  Sky BT Virgin Plusnet EE all down