Plusnet Outage Report in Guildford, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Guildford, Surrey, England
The most recent Plusnet outage reports came from the following cities: Walton-on-Thames and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 Walton-on-Thames |
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| Woking |
Internet | |
| Aldershot |
Internet | |
| Aldershot |
Internet | |
| Fleet |
||
| Walton-on-Thames |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
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Nightingale Horsham
(@NightingaleSC) reported
from
Horsham, England
@Plusnet my broadband connection has been terrible all day. Up and down it can’t be just me - your phone lines are extremely busy
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
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🐷🐮🐑 vegan 🐬🐥🐰
(@rallen444) reported
from
Farnborough, England
@nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho
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Natasha Shane
(@nmacdonald1972) reported
from
Horsham, England
@phil_lovett58 @Plusnet Same for me went off around 0830 and been told be 3 days to be fixed as an open reach issue apparently
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Clarke
(@Paul_M_Clarke) reported
@plusnethelp lots of discussions going on in the Plusnet Community Forum about Plusnet Safeguard not working. Worried about safeguarding and child safety is an understatement. You don't need to DM me, just publish here for worried parents when this will be resolved.
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Jonathan Tranter
(@jonathantranter) reported
@RustWrangler Plusnet started as an enthusiast service I guess, BT bought it and marketed it as a bargain one, but it’s still kept its historic features. Even if the website looks 20 years old too!
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Jonathan Worth
(@Jonathan_Worth) reported
@DerekThomasUK can you please help? We have been without a phone line since January. @OpenreachHelp have failed to turn up on EIGHT consecutive occasions and @Plusnet refuse to supply deadlock letter so we can go to ombudsman.
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Susanna R
(@SuseRichards) reported
If @Plusnet would be kind enough to stop messing about making up ridiculous internet games so I can 'win' something and concentrate on the actual technical stuff of running a broadband service that would be great.
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James | #StayAtHome Is Optional;Please Be Sensible
(@Autisticosaurus) reported
@bloodylyons @Plusnet Think we’ve just paid the ‘🖕 fee’ - which is good as got some reason it’s decided at 3am to cut out
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Andyman🏴#AlbaParty#SuperMajority
(@AndymanIndyScot) reported
@Plusnet What a useless company Plusnet is. Can't guarantee a WiFi connection with their router yet want to charge you for leaving a service they are not providing. Go with any company...just not Plusnet. Absolute rip-off company. Beware!
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Andyman🏴#AlbaParty#SuperMajority
(@AndymanIndyScot) reported
@Plusnet Just make sure you let everyone on social media know how bad Plusnet really is... you'll be doing the broadband community a service. I have told all my twitter & Facebook contacts just how abysmal the "service" actually is.
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Keynko
(@Keynko) reported
@Plusnet given that you have no email address for your customer service, I am unable to write to you to cancel my contract. So you'll have to be told like this! I quit, your service sucks & I'm cancelling my contract as of today!
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Paul Scully
(@scullypaul) reported
Switched broadband through @quidco compare over a week ago, tracked to Plusnet, made the purchase, hasn’t tracked on Quidco. WTF? Where is my tracked cashback @quidco? Unable to investigate claims on themselves it states. Sorry @Plusnet I may have to cancel
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Fiona Smith
(@Fionamarie22) reported
@jules4023 @Plusnet @TalkTalk I’ve had talk talk before and they were fine, plusnet has honestly been the worst I’ve ever had. They won’t even help sort it out either. Will never go with them again! 🙈