Plusnet

Plusnet Outage Report in Guildford, Surrey, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Guildford, Surrey, England 12/10/2025 14:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Guildford, Surrey, England

The most recent Plusnet outage reports came from the following cities: Woking and Aldershot.

Loading map, please wait...
City Problem Type Report Time
United KingdomWoking Internet
United KingdomAldershot Internet
United KingdomAldershot Internet
United KingdomFleet E-mail
United KingdomWalton-on-Thames Internet
United KingdomLeatherhead Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from West Molesey, England

    Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

  • rallen444 🐷🐮🐑 vegan 🐬🐥🐰 (@rallen444) reported from Farnborough, England

    @nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • shianne_br Shianne (@shianne_br) reported

    @Plusnet possibly the worst internet provider? Had no internet for the week and no updates ?! 🤔

  • aledrob Aled Roberts (@aledrob) reported

    @Plusnet Still waiting for my emails to be recovered. I am sure if I stopped my Direct Debit payments as quick as you archived my emails you wouldnt like the restore time to put the direct debit service back to receive payment. #whatsabetterISPtomoveto #thatlldo #thatneedsimprovement

  • MrsFLester Fiona Lester (@MrsFLester) reported

    @Plusnet total blackout for me for 24 hours... what gives?

  • luk3yboy99 Luke 🌍 (@luk3yboy99) reported

    Totally not gonna sit up til 1:20am, burning though my remaining data (thanks for the let-down @plusnet) to watch a launch I’ve seen 3 times already. Maybe. Probably will.

  • MrSimonBower Simon Bower (@MrSimonBower) reported

    @Plusnet I’d like help with you not cancelling my appointments at the last minute then not answering my calls. High quality service from @Plusnet 👏🏼👏🏼👏🏼

  • Borderboy Colin Deakins (@Borderboy) reported

    @Plusnet help! I cannot get my call direct to work even thogh I am being charged for it

  • MsJinnifer JinnynotJenny (@MsJinnifer) reported

    @Plusnet Signal got worse and worse w cut-outs, no connections, no 4G. Last Thurs found out local mast is down. Yesterday you told me all now OK. Not. Went thru all the fixes with CS got 4G for a few mins. Called today spoke to lad who knew FA. No wi-fi calling. Gotta leave plusnet :(

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet Oh no they havent. i just rang again and the ticket had been rejected by the support team!!! #poorservice #ineedmyemails

  • jonbarony John Barony (@jonbarony) reported

    @Plusnet @jonbarony do not worry yourself about this issue, i have resolved it by resetting ROUTER password. Based on prev tweet u seem 2 b confused as 2 what a router pwd is, but ALL is resolved. Next time Plusnet wishes 2 reset its customers router pwd please let ur userbase know in adv

  • shianne_br Shianne (@shianne_br) reported

    @Plusnet I’ve had no internet for 3 days after saying it will be fixed in 2 hours. What is going on with this service?!