Plusnet

Plusnet Outage Report in Guildford, Surrey, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Guildford, Surrey, England 03/12/2026 22:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Guildford, Surrey, England

The most recent Plusnet outage reports came from the following cities: Westhumble.

Loading map, please wait...
City Problem Type Report Time
United KingdomWesthumble TV
United KingdomWalton-on-Thames E-mail
United KingdomWoking Internet
United KingdomAldershot Internet
United KingdomAldershot Internet
United KingdomFleet E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from West Molesey, England

    Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

  • NightingaleSC Nightingale Horsham (@NightingaleSC) reported from Horsham, England

    @Plusnet my broadband connection has been terrible all day. Up and down it can’t be just me - your phone lines are extremely busy

  • nmacdonald1972 Natasha Shane (@nmacdonald1972) reported from Horsham, England

    @phil_lovett58 @Plusnet Same for me went off around 0830 and been told be 3 days to be fixed as an open reach issue apparently

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

  • rallen444 🐷🐮🐑 vegan 🐬🐥🐰 (@rallen444) reported from Farnborough, England

    @nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • helenny_g H G (@helenny_g) reported

    @Plusnet pm sent about broadband issues since yesterday

  • gazzman5 Gary (@gazzman5) reported

    @Plusnet Hi ME12 has had no mobile phone service today?

  • GregorHall1 Gregor Hall (@GregorHall1) reported

    @Plusnet I can't make or receive calls - help please.

  • DanRushton Daniel Rushton (@DanRushton) reported

    @Plusnet Honestly, I'm completely underwhelmed. We stayed with plusnet due to you offering us a fibre package at 60mb downloads, bt engineer has outlined we can't get fibre and we can currently get is 6mb. Today, even that keeps dropping out. Awful.

  • nvrgnalet_u_dwn Amelia (@nvrgnalet_u_dwn) reported

    @TastyPCTV @toobbroadband It’s something that Plusnet does, I signed up for Plusnet’s business service and got the option not to get there router.

  • t2nafish Charlie Parkes (@t2nafish) reported

    @virginmedia I was better off with 20MB broadband with PlusNet than this **** 350MB fibre. Intermittent speeds, router shut downs. Had 3 engineers out and still can’t fix the problem. Just get told to follow the link on the text message. Total cowboys!

  • Plusnet Plusnet (@Plusnet) reported

    Aye we're back and it's Friday. We'll be sticking around until 8pm tonight. We'll be happy to help about anything from your Plusnet broadband 💻 to your Plusnet mobile 📱 or anything inbetween. -Anoush

  • TIMARADAVIS1 TIMARA DAVIS (@TIMARADAVIS1) reported

    @Plusnet service was useless from the get go. Wouldn’t even load a social media post. Called to cancel during cooling off period but was convinced to stay and that it could be resolved. assured we could leave for free of the internet wasn’t working.

  • tonertweets Mark Toner (@tonertweets) reported

    @Plusnet I have an oak tree with a couple of branches grazing our phone line. Can you get someone to help with that or do I call BT directly?

  • RobEdward90 Robert Levack (@RobEdward90) reported

    Oh dear @plusnethelp @Plusnet you have officially won my award for worst customer service experience of the year. I call to find out why my broadband isn’t working, your rep insisted that it must be the WiFi, and then literally mansplained to me that there’s a difference 1/n