Plusnet Outage Report in Guildford, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Plusnet
Plusnet is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
-
Internet (68%)
-
Wi-fi (13%)
-
Total Blackout (12%)
-
E-mail (4%)
-
Phone (1%)
-
TV (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent Plusnet outage reports came from the following cities: Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
Internet | |
| Aldershot |
Internet | |
| Fleet |
||
| Walton-on-Thames |
Internet | |
| Leatherhead |
Internet | |
| Sandhurst |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
-
Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
-
Natasha Shane
(@nmacdonald1972) reported
from
Horsham, England
@phil_lovett58 @Plusnet Same for me went off around 0830 and been told be 3 days to be fixed as an open reach issue apparently
-
Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
-
Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
-
Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
-
🐷🐮🐑 vegan 🐬🐥🐰
(@rallen444) reported
from
Farnborough, England
@nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho
-
Nightingale Horsham
(@NightingaleSC) reported
from
Horsham, England
@Plusnet my broadband connection has been terrible all day. Up and down it can’t be just me - your phone lines are extremely busy
-
Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
-
Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet no connection again , wtf , can’t wait till October when contract ends
-
Mrs Dolph Lundgren
(@iamabaddog) reported
@Plusnet What the hell is going on with your service? Connection is constantly disappearing. Can you get this fixed once and for all? People are paying you money for what??
-
Dan Ludlow
(@nptweetings) reported
My @Plusnet account issues are never-ending, it seems. Due to a billing issue, a new account was created, but despite signing up to an 18mth fibre contract, my account is showing a monthly contract non-fibre contract!
-
Jabber 👉🏻💥
(@unogemini) reported
@Plusnet Hi there, I've just received an email about this bill and pending payment: 'We'll soon be taking a payment of £15.81 for your service. This will leave your account on or after 26th July 2021.' Would you mind confirming? I was told the first month would be free. Thanks!
-
Scott ⚫️⚪️
(@LeDreamboat) reported
from
Sacriston, England
Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)
-
Holly
(@HM_Dec90) reported
@plusnet I can't see help on the website... Blue light is on my route, but my devices are unable to pick up the WiFi - not even showing as an option. All was fine yesterday so it can't be every single device 💭 what do you suggest?
-
Rebecca Webb Illustration
(@rwebbillos) reported
@Plusnet plusnet what is going on with internet connection in SA1 today?? Or at least my house. It's been playing up since last night, but really bad today. On off on off, but longer off than on. We've switch the plug on and off, and restarted devices. What's up hey?
-
Rebecca Broadhead
(@beckyfrain) reported
@Plusnet internet been down all afternoon in S36 can’t find how to log an issue? Can you tell me if there is an outage and how long until fixed?
-
Dalvir Rana
(@Dalvir1979) reported
@Plusnet great job, remove incentive for line saver deal and trap customer at full price for 12months... underhanded, deceptive and disgusting. Beware of this company and take your business elsewhere. I WILL ASAP !!
-
Chris Smith MCCT
(@csmith87uk) reported
And again @Plusnet. Why is your service so temperamental? It goes off for 30-60 seconds then comes back on fine but it interrupts anything you are doing!