Plusnet Outage Report in Guildford, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 19: Problems at Plusnet
Plusnet is having issues since 01:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (69%)
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Wi-fi (15%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent Plusnet outage reports came from the following cities: Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 Leatherhead |
Internet | |
| Sandhurst |
Internet | |
| Windlesham |
||
| Guildford |
Internet | |
| Leatherhead |
Internet | |
| Dorking |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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Nightingale Horsham
(@NightingaleSC) reported
from
Horsham, England
@Plusnet my broadband connection has been terrible all day. Up and down it can’t be just me - your phone lines are extremely busy
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Natasha Shane
(@nmacdonald1972) reported
from
Horsham, England
@phil_lovett58 @Plusnet Same for me went off around 0830 and been told be 3 days to be fixed as an open reach issue apparently
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🐷🐮🐑 vegan 🐬🐥🐰
(@rallen444) reported
from
Farnborough, England
@nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart Lüssi
(@StuartLussi) reported
@Philllb49Phill @Plusnet Having the same issue in Edinburgh since yesterday evening. Coming and going constantly.
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Phill Bunton 🇺🇦💙👑🇬🇧
(@Philllb49Phill) reported
@Plusnet I live in Southampton, SO16 8DB, my wifi is slow at best and keeps dropping are there local issues?
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Jason Auburn
(@jason_auburn) reported
@Plusnet my service is due to go live on the 19th so after midnight tomorrow and you've still not dispatched my router? I work from home and can't be without service
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Becky Bodenham
(@beckypurcell79) reported
@Plusnet been nearly 3 weeks for my installation to be completed 2 afternoons already been booked off work, one engineer called me today he was sick and the next engineer booked for the week after didn’t show, no contact from anyone. Not very great service for a new customer 😔
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K
(@Keldo79) reported
@Plusnet any issues in EH22 2QR area, it's just stopped working
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Graham Donning
(@Greyman49) reported
@Plusnet I intend not to renew my contract when it expires in July. Tried to ring the help line but the expected 20 minute wait put me off
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Joanna Bear
(@Stigmurder) reported
@Plusnet Hi, broadband down in OL15. Neighbours also have no internet so it’s not a ‘me’ issue. Any idea what’s going on and when we can expect to be up and running again?
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Alun Richards
(@AlunRichards11) reported
@Plusnet 4 days i contacted you via Facebook, X and Instagram and nothing is thus the way you treat loyal customers? Why am I paying over £60 a month for my Internet when I can get it with virgin for £25?
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Billy burrett
(@billy_burrett) reported
@Plusnet Can you sort your damn website out! I've been trying to pay my freaking bill for 3 days and now I can't use my wifi! I'm not calling just to go through an automated system and then be on hold for 3 weeks! I have things I need to do
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Lauren Hurford
(@lozphie) reported
@Plusnet are you aware of any signal/wifi issues in the Putney area. Our WiFi has been dropping in and out for a few days now