Plusnet

Plusnet Outage Report in Guildford, Surrey, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Guildford, Surrey, England 03/01/2026 05:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Guildford, Surrey, England

The most recent Plusnet outage reports came from the following cities: Westhumble.

Loading map, please wait...
City Problem Type Report Time
United KingdomWesthumble TV
United KingdomWalton-on-Thames E-mail
United KingdomWoking Internet
United KingdomAldershot Internet
United KingdomAldershot Internet
United KingdomFleet E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from West Molesey, England

    Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

  • nmacdonald1972 Natasha Shane (@nmacdonald1972) reported from Horsham, England

    @phil_lovett58 @Plusnet Same for me went off around 0830 and been told be 3 days to be fixed as an open reach issue apparently

  • NightingaleSC Nightingale Horsham (@NightingaleSC) reported from Horsham, England

    @Plusnet my broadband connection has been terrible all day. Up and down it can’t be just me - your phone lines are extremely busy

  • rallen444 🐷🐮🐑 vegan 🐬🐥🐰 (@rallen444) reported from Farnborough, England

    @nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • JordanCrouch1 Jordan (@JordanCrouch1) reported

    @Plusnet any service issues haven’t had signal at home for past two days not good enough not been informed of issues and without service for so long disappointed choice joining Plusnet

  • AirtimeRewards Airtime Rewards (@AirtimeRewards) reported

    @siondoc Hey Sion 👋 Unfortunately we don't support Plusnet mobile at this time. We do hope to be compatible with Plusnet mobile in the future but don't currently have any ETA's, unfortunately. We'll be sure to keep you updated 📣

  • HSpiegl Helen Spiegl (@HSpiegl) reported

    @Plusnet my mobile phone signal is down so how do I call customer service to report? Do you have WhatsApp?

  • JennyBratty BrattyJennyDragon (@JennyBratty) reported

    @HippyRockChick6 @Plusnet Thank you but no. I would still owe it, which just at the moment is the issue. A bill of £187 just dropped on me, and asked about repaying over time and told no, if not immediately paid, debt collectors would be used. Nice disabled help @Plusnet

  • eLJaybud Lee Gibson (@eLJaybud) reported

    @RyanSlade20 @tescomobile That's on three's network, I moved from three to plusnet so I had the EE network as the three network was terrible. Sim only £10 for 30GB and unlimited on a one month rolling contract.

  • ruthibbs Ruthie (@ruthibbs) reported

    @Plusnet Morning- I have no service post code HU15 can you advise re issue please

  • kerimooree apollo (@kerimooree) reported

    @Plusnet is there an issue with your broadband cause mine is completely down, resetting it isn’t working but it’s not down on the down detector online…

  • EmmaClare31 Emma (@EmmaClare31) reported

    Once again @Plusnet just stop responding to emails! Even after I escalated a complaint as high as I possibly could! You are not getting another penny out of me! 😡 Avoid this provider at all costs!

  • Andi_J_H Drew Hunt (@Andi_J_H) reported

    @Plusnet were to be calling my girlfriend in an hour, 4+ hours ago! And I thought their customer service was supposed to be so good🤔

  • JennyBratty BrattyJennyDragon (@JennyBratty) reported

    Because @Plusnet have decided I need to pay a termination fee of £187.58, which I can't afford, which is why I am going to a cheaper service in the first place When I said I would need to pay that in instalments, I was told that is not paid, they would hand it to debt collection