Plusnet Outage Report in Guildford, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
-
Internet (64%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
E-mail (5%)
-
Phone (1%)
-
TV (%)
Live Outage Map Near Guildford, Surrey, England
The most recent Plusnet outage reports came from the following cities: Walton-on-Thames, Woking and Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
 Walton-on-Thames |
||
| Woking |
Internet | |
| Aldershot |
Internet | |
| Aldershot |
Internet | |
| Fleet |
||
| Walton-on-Thames |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
-
Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
-
Nightingale Horsham
(@NightingaleSC) reported
from
Horsham, England
@Plusnet my broadband connection has been terrible all day. Up and down it can’t be just me - your phone lines are extremely busy
-
🐷🐮🐑 vegan 🐬🐥🐰
(@rallen444) reported
from
Farnborough, England
@nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho
-
Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
-
Natasha Shane
(@nmacdonald1972) reported
from
Horsham, England
@phil_lovett58 @Plusnet Same for me went off around 0830 and been told be 3 days to be fixed as an open reach issue apparently
-
Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
-
Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
-
Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
-
Matt Frowde
(@edworf) reported
Hello @Plusnet, looks like the whole village were down across all providers and someone has now flicked a switch at the exchange and we're all good.
-
tony withers
(@tonywithers14) reported
@Plusnet There’s nothing more that you can do I assume?I will be cancelling with immediate effect I am not getting the service I am paying for it’s seriously shocking 😡
-
Plusnet
(@Plusnet) reported
@TangiblePunks I'm sorry to hear that, hopefully the outage is resolved sooner than this. Should it not be resolved after the estimate date given over the phone, can you please let us know and we'll contact our suppliers for more information. -Tony Plusnet Sheffield
-
Hannah Oldfield
(@hanoldfield) reported
@Plusnet hey, we waited all day for an engineer not to come. Since been told we don’t need one to connect us up. Going round in circles on the phone. Can you help please?
-
PJN
(@pj_neris) reported
BTW I’m not a BT customer nor I downloaded Zoho Assist-Customer app from AppStore. I am with @Plusnet who may wish to look into this. @plusnethelp
-
Plusnet
(@Plusnet) reported
@wengemini Hi there Wendy, sure and I'm sorry to see that there's an issue at the moment. Could you get back to us with your username please? - Adam - Plusnet Sheffield
-
Patrick
(@PatrickMBelfast) reported
from
Belfast, Northern Ireland
@Plusnet Hi. I seem to be having more and more problems connecting to my Wi-Fi in the Attic. Is there something you or I can do to improve my signal up there? I keep hearing about Wi-Fi extenders. Can you provide me with one?
-
Scott Griffin 🏌⛳⚽
(@scottgriffin198) reported
@Plusnet Hi I did try different channels. 1 6 11 as recommended but all still poor. I tried other channels but still poor and I tried auto and still poor. Anymore ideas
-
Sheikh Anvakh - القط يريد الطعام مرة أخرى
(@Sheikh_Anvakh) reported
@rosemaryhopkin Or possibly a fault. Virgin are a problem at times. With others could also be an equipment fault at the exchange. Raise a fault ticket with your ISP. We had intermittent problems a few years ago with the Plusnet equipment at the local exchange.
-
Mark R
(@MarkR35197214) reported
@Plusnet morning. Been away for 5 days, got up this morning with Alexa shouting at me that she can't connect to Internet and it appears it's down to all my devices. Checked line and all connections and restarted router and reset it to. No luck. Any ideas. Thanks