Plusnet Outage Report in Guildford, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (64%)
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Wi-fi (15%)
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Total Blackout (11%)
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E-mail (8%)
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Phone (1%)
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TV (%)
Live Outage Map Near Guildford, Surrey, England
The most recent Plusnet outage reports came from the following cities: Westhumble.
| City | Problem Type | Report Time |
|---|---|---|
 Westhumble |
TV | |
| Walton-on-Thames |
||
| Woking |
Internet | |
| Aldershot |
Internet | |
| Aldershot |
Internet | |
| Fleet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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🐷🐮🐑 vegan 🐬🐥🐰
(@rallen444) reported
from
Farnborough, England
@nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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Natasha Shane
(@nmacdonald1972) reported
from
Horsham, England
@phil_lovett58 @Plusnet Same for me went off around 0830 and been told be 3 days to be fixed as an open reach issue apparently
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
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Nightingale Horsham
(@NightingaleSC) reported
from
Horsham, England
@Plusnet my broadband connection has been terrible all day. Up and down it can’t be just me - your phone lines are extremely busy
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Wondra Vanian
(@wondravanian) reported
Not feeling super impressed with the different levels in customer service available for broadband vs fibre from @Plusnet. It's not like we have a CHOICE in which we have. 🤔🤨
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Dave Bake 💙💛💙💛🤜🏻
(@DaveBake07) reported
@Plusnet do you have a live chat function please? I am unable to call on the phone due to anxiety. I ordered Broadband a month ago and still have not received my router. Please help. Thanks
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Lodge Rebel
(@McGeerafe) reported
@Plusnet probably one of the worst ISP on the go just now. Constant drop outs and speed throttles at random times (even late at night). Do not recommend at all. Highlighted to them previously and it's gotten worse. 5G connections are the way forwards. Speed & reliability.
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Andy Lomax
(@AndyLomax1) reported
@Plusnet I am calling now been on hold 15 mins what about good customer service
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Dave Bake
(@dave_bake) reported
@Plusnet I ordered Broadband on 9.8 22 but my router still hasn't arrived, im sure it should be here by now. I have anxiety so am unable to call your call centre and you don't seem to have a live chat option (which I must say I find a bit ridiculous in 2022) please can you help
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Princess Whoosh
(@PrincessWhoosh) reported
@JimSterling @virginmedia Been with them, Sky, Talktalk and Plusnet since and they were the absolute worst by a mile. We literally jumped the second our contract was up.
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karen delahunty
(@karendonaghey24) reported
@Plusnet well after about 16-17 days my broadband/phone has finally come on you think a good will payment of 24£ is generous. I personally think it’s an insult!! My mobile bill is between 7-50£ an 10£ a month. It’s 27.50£ terrible I have to pay that!! NOT you THANKS!!
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Danica
(@Danica17381685) reported
@Plusnet please help, just signed up for broadband and get a text saying call us there's been a problem...tried three times and noone answers after nearly an hour wait each time??
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Matt Regan
(@MattRegan) reported
@Plusnet I've ordered a new SIM from you, transferring my number over from my current provider. I'm going away and not sure the SIM will arrive before then, what will happen if my SIM arrives whilst I am away - will my current provider cancel my SIM?
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Stu
(@dr_smithy) reported
@Plusnet some help with my mobile account please ?