Plusnet Outage Report in Dorking, Surrey, England
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The latest reports from users having issues in Dorking come from postal codes RH4.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Dorking, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Dorking and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (10%)
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Total Blackout (8%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Dorking, Surrey, England
The most recent Plusnet outage reports came from the following cities: Dorking, London, Croydon and Westhumble.
| City | Problem Type | Report Time |
|---|---|---|
 Dorking |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Dorking, England
Latest outage, problems and issue reports in Dorking and nearby locations:
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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Natasha Shane
(@nmacdonald1972) reported
from
Horsham, England
@phil_lovett58 @Plusnet Same for me went off around 0830 and been told be 3 days to be fixed as an open reach issue apparently
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Sir Aleks (They/Them) 🏳️🌈🏳️⚧️🇪🇺♿
(@LinJaneThe2) reported
from
London, England
@Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
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Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
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Angeline Clean
(@NortysTweets) reported
from
London, England
Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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Sir Alex of the Knight 🏳️🌈🇪🇺♿💙
(@LinJaneThe2) reported
from
London, England
@plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?
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Kevin
(@londonkro) reported
from
Croydon, England
Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
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mtrinh
(@miktrinh) reported
from
London, England
@Plusnet broadband is down in SE23 1AN area
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Nightingale Horsham
(@NightingaleSC) reported
from
Horsham, England
@Plusnet my broadband connection has been terrible all day. Up and down it can’t be just me - your phone lines are extremely busy
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Darren Ratcliffe
(@webdarren) reported
from
Crawley, England
@Plusnet you took over my broadband when I was away. Travelling back in the uk to a text to say my router has only just been posted today… and I can see my old connection is offline. Two kids and Easter weekend ahead. Can you see the problem? Can you check when it was posted
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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scott mchale
(@scottmchale12) reported
@Plusnet @CharlieCW DAY 17 without service form @Plusnet for my 77 year old mother who lives on her own and has no mobile network coverage without WIFI calling. Requested a managers callback 3 times and still waiting.
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Ajay
(@ajayg1234) reported
@Plusnet Morning, instead of posting stupid messages about camels why don't you scum bags do your job and call back customers when you said you would. #takemoneyoffdeadpeople
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Plusnet
(@Plusnet) reported
@pastiebap10 Hi there, I'm sorry your bill was more than expected. I have looked into your account and sent you an email regarding this. If you have any further queries you can reach back out to us or get in touch with our Customer Support Team on 0800 432 0200. - Curtis, Plusnet Sheffield
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#torysleaze #toryscum #torycorruption #palestine
(@sturitchie2010) reported
So if your thinking of moving to @Plusnet don’t…… categorically the worst customer service ever. Five failed promises for a manager call back. Communication is not the forte of this communications company. God knows how they are voted the best st anything.
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MissH
(@Miss_Harper_19) reported
@Plusnet @plusnet There isn't a yellow banner. To confirm, a family member can call the support centre and make my final payment from me? They will be able to call from the UK as I cannot make calls at the moment.
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Alex Rogan
(@SABKToys) reported
@Plusnet is there an issue with your lines in north west London? My broadband has been down since midday
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Rachel Guest
(@EnigmaticRac) reported
@chlooeeeexo @Virgin @Plusnet have been amazing for me. I left Virgin for reasons similar to yours. Sky were too pricy. I never use TV anyway so... I just got the fiber. 2 years on, still no issues.
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A Right
(@wrightyrs) reported
@Plusnet rubbish broadband “mpbs”at CM6 1LU.Getting nowhere near what I am paying for.Any problems???
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Dame Bibi Lynch
(@BibiLynch) reported
@MarkSaltmarsh Because there's no reception in the flat - and they decommissioned Sure Signal - I can only make calls via Wi-Fi Calling. So they want me to pay more to Plusnet to get a faster speed... And, yes, 'moving the mast' is definitely the way forward...
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Adam Probets💙🏴
(@AdamPro_Actor) reported
Imagine taking a pac code from @VodafoneUK to @Plusnet (EE) and Plusnet transfer your number before you’ve even received your SIM card so they leave you with your line cut off… Not happy at all - shocking service😡👎🏻👎🏻